Download - eOdisha Summit 2014 - e-Governance – The Road Ahead Challenges... - Sanjay Panigrahi, CEO
“An ounce of practice is generally worth more than a ton of theory”
-- E.F. Schumacher, “Small is Beautiful”:
A study of economics as if people mattered.
India resides in Rural
Majority of Indian still lives in villages
3SOURCE: Census Projections 2011
5 Million +
1 Million +
0.1 – 1 Million
< 0.1 Million
< 10,000
Rura
l 7
0%
16
4 M
illio
n
HH 6,40,867 Villages
Urb
an
30
%
70
Mill
ion
HH
70%
7%
7%
7%5 Metro
40 Cities
450 Towns
4,041 Peri Urban
Sahaj- Catalyst for Rural Development
7%
Odisha resides in Rural
4
SOURCE: Census Projections 2011
0.1 – 1 Million
< 0.1 Million
< 10,000
51,313 Villages83%
7%
40 Cities
10 Towns
116 Peri Urban10%
Where does Odisha stay??
It is important for Govt. scheme to reach out to rural as rural citizen consists of 83% of total State Population
- Internet penetration(GPRS) in India is only 4% in Rural.
- Digital Literacy is still a challenge in many micro Rural areas
- Affordability of Handheld devices at Rural citizens level with GPRS activation is far off from “Critical
Mass” required for delivery of services to the Rural Citizen profitably.
- “Click and Brick” mode for delivering services is the Key Success factor for Rural Access , be it for
Govt/ Pvt/ Social Sector…hence , the micro enterprise
“Common Service Centre”
e-Governance as a PPP strategy for rural
Building the development centric e- governance goals with skills ,efficiency of private
sectors in a PPP mode to bring speed long term viability.
• Hence, the Scheme is being deliberately positioned as a multi-dimensional initiative:
– Not just e-governance; Not just information; Not just digital services…
– But all that and more based on the Community needs
• The Scheme is not about rolling out IT Kiosks but building 100,000 rural
businesses
– linking rural India to a basket of information, goods and services through
end-to-end demonstrable models.
CSC – Why an “appropriate”Service Delivery Model.
Ready brick and mortar Structures in
villages for delivery of services
Ready Technology and Infrastructure with dedicated human
resource
“Apna Gaon Ki Dukan”
Low attrition of entrepreneur as
sustainable income for this micro enterprise
with low cost operation.
Bouquet of services and products offered through one channel
Easy to impart training one place
Conduct Literacy Programs at GP Level for Rural
Citizens…Banking, Education, Digital literacy etc…
State
Government(
(Govt)
Citizen
Village Level
Entrepreneur
(pvt)
Service Center
Agency
(Pvt )
Government
of India
(Govt)
Govt connect with Citizens
eDistrict Portal
Govt. Departments at various levels
SHQ
Collector’s Office
Tehsil / Taluks
Registration
Transport
Revenue
Municipality
State
Districts
Blocks
Tehsils
CSC
CSC
CSC
List Services List Offices Publish Forms
SWAN
Internet
..
Issue Notifications - forms not valid unless hosted. Downloaded forms valid.
Unique Application IDAuthentication
Message RoutingGuaranteed Delivery
Transaction LogTimestamping
AcknowledgementStatus Tracking
…
Innovative use of ICT in e-Governance
Service access Pro
vider
e-D
istrict
-------------------------------------------------------------------------------------------------------------------------------
STARTCitizen Approaches
the CSC Operator Submit the physical forms
along with physical
documents, Affidavit
VLE logs on eDistrict
Portal and clicks on
respective link
Applicant’s form is
filled and
photos, documents etc
are uploaded
ENDOperator prints the
receipt
SKASH Module is
invoked
URL is redirected back
to e-District portal with
parameters
Is Success
Status
received
Application no
generated. Operator
gets option to print
acknowledge receipt
NO
YES
-------------------------------------------------------------------------------------------------------------------------------
STARTApplication received at
Tahsil officials Inbox
Tahsil Officials forward it
online to concern Lekhpal
for verification
Lekhpal takes the
printouts of the
application. affidavit
Lekhpal Visit to the
applicants Village with
physical documents
for verification.
END
VLE prints
the
Certificate
and Deliver
it to Citizen
Submit the verification
report to Tahsil
officials online.
Tahsil official get it
Approved/ Reject
If
Approved
Tahsil Officials
approve it with digital
signature and forward
it to CSC.
NO
YES
VLE resubmit the
application with
required
documents
A Case
Digital Services Offered.. (UP)Banking
• Account Opening
• CASA Transactions.
• MNREGA Payment
• Old Age Pension
Financial Services
Premium Collection of
• Life Insurance
• General Insurance
• Micro Insurance
• Micro Pension
• Mutual Fund
Consumer Utility
• Electricity Bill Collection
• Mobile Recharge
• DTH Recharge
• Solar Products
• Energy Efficient Cook stove
Travel
• Railway Ticketing
• Air Ticketing
• Bus Ticketing
G2C Services (As on 1st Jan 2014)
• Application of Ration Card
• Application for Registration in Employment Exchange
• Application for Birth/Death certificates
• Application for Loan to handicapped
• Application for Old Age/widow Pension
• Application for caste certificate
• Application for Income certificate
Entertainment
• Music Listening
• Music Download
G2C section contains only indicative list of services. Actual number of online G2C services is 26.
List of services in Odisha (Mayurbhanj & Ganjam)
• Receiving Application from Citizens:-
VLE receives 7 types of application from
citizens of his Concerned Panchayat, i.e1. Residence Certificate,
2. Income Certificate,
3. Caste Certificate,
4. SEBC Certificate,
5. OBC Certificate,
6. Legal Heir &
7. Certified Copy of ROR
Making Entrepreneurs (Capacity building and Org Sustainability)
Development of a Village level Entrepreneur.
Key Challenges - Entrepreneurial skills. Enhancing Consumer Centric. Business Development Skills. Soft Skills. Accounting Knowledge. IT Skills. Hygiene components to operate Office Space and Environment. Proximity to Customer & understanding of Consumer needs. Trust of consumer Initiative to tap local Revenue generation Potential
Train Almost 800 + VLE’s per month in various Programs 3 day training for new inducts. Batch size of 20 to 25 VLE’s.
Efficiency enhancement (Case of UP)
82% citizens avail services within 5 Kms.
The most preferred location forgetting the certificate is Sahaj Janseva kendra
Less distance to be covered forprocuring the certificates &Services.
Tehsil average distance to betravel is 18 km and at someplaces it is as high as 60km.
In Sahaj case it is as low as .5km to 20km (Average distance totravel is 3.86km)
Cost to User (UP)Sample size 219
Expenditure of User (in Rs)(Including
Photography, Printing, Scanning, Travel Exp.
Etc.)
Sahaj Tehsil
20 to 50 20-100
Avg Cost of Service – Sahaj – Rs 29.10 Tehsil - Rs 105.10
Cost of Certificate (in Rs)
Sahaj Tehsil
10 - 15 10 - 25
Saving of Rs 1 cr (approx) of Rural Citizens in a month in 3 Districts. Sample of 219 prorated to 1.3 lac citizens who transacted from CSC in a singlemonth.
Cost
(in Rs.) Sahaj Tehsil Sahaj Tehsil
20 77% 42% 20.1 10.8
50 18% 33% 11.9 21.4
100 5% 12% 5.9 15.4
500 0% 14% 0 89
Total 100% 100% 37.9 136.6
% of SpendsValue of Spends (in
Rs lacs)
Adherence to SLA A Concern
Issuance of Certificates
Avg time taken at Tehsil /
Lokwani Kendra is less than 7
days.
Avg time taken at CSC is 19
days.
Termed digital but process is
still operating as manual – as
document’s are required by
approving authority in hard copy –
VLE fecilitates.
Approving authorities sit at Single Window / Lokwani
In Percentage
No. of Days Sahaj
Tehsil / Lokwani Sahaj
Tehsil / Lokwani
0-7 20 118 9% 54%8 - 15 Days 73 87 33% 40%
16-21 56 26% 0%
>21 49 1 22% 0%No
response 21 13 10% 6%
Total 219 219
CSC – Model
as envisaged in 2006-07
Trained Entrepreneurs
World Class IT-
Infrastructure
Bouquet of content & Services
Financial Support
Branding & Publicity Support
Centers to be managed by Professional
Agencies
OrganisedMarket Cluster of 6 Villages
Challenges in e-Gov. Service Delivery(UP)
• Interrupted connectivity.
• Low / Fluctuating power supply.
• Entrepreneurial skills in VLEs to improve.
• High operational hours of CSC versus restricted days and timings at
Govt. offices.
• Physical movement of documents from VLE to Tehsil / local
government offices.
• Service delivery becomes efficient but impact on transparency and
corruption is marginal(Need publicity and administrative engagement)
• Delivery of services(TAT)
District level challenges Contd….
• A few schools / colleges / Bank officials still to acknowledged the
digital certificate.
• Submission of documents along with affidavit (Notary) at CSCs.(?)
• Resistance to change among local Govt. functionaries (Taken time)
• Technical Training of Govt. functions (Tehsil level)
• Confidence building up of Govt . functionaries toward “digital
governance” from “paper based governance”.
• Absence of FIFO system.
• Facilitation Centers vrs CSCs (PPP) -Block level managed by Govt.
Problem Resolution and exception handling
Each VLE has its own unique Login and Password mapped under Sahaj.
(Ratified by IT Depart. Govt.)
If a filled application faces problems (connectivity failure, website
downtime etc) then the application is moved to a pending folder and
application can be resubmitted once the problem is resolved.
If there is a query on the application then the same application can be
updated with proper supporting and can be submitted for re-
consideration.
Rural Entrepreneur :
A micro enterprise ……
A small Real Life story…..
One of the CSCs….
Odisha Video
Challenges
– Seamless and uninterrupted good quality Connectivity at remote rural location.
– Challenges of launching viable services. Breaking the mindset of Rural Citizen of “old ways of availing services”.
– Challenges of emerging consumer needs and aspirations.( Especially the “Youth” with affordable yet contemporary services)
– Challenges of “flirting “ Competition .Unviability of multiple IT enabled Service delivery Shop fronts in the same GP.
– Need for Roll out of more and more G2C services .
– “Fragmented demand” in a large scattered geography hence need for Robust Service Enabling ecosystem with Physical Footprint. .
Opportunity and Challenges…
to the Rural Micro Enterprise
Thank You
Sahaj e-Village Limited
HIG-214, Kanan Vihar, Phase-1
Bhubaneshwar -751024
Phone: +0674-2740844/46
email : [email protected]
website : www.sahajcorporate.com