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Confidential and Proprietary 1
Epiplex 500Automated Training Content
Creation
StratBeans Consultingwww.stratbeans.com
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Content Introduction
Epiplex Customers
Customer Benefit Realised
How Epiplex Works
Enterprise Problems Tackled With
Epiplex
Cost Savings
Quality Improvements
Operational Benefits
Summary
System Requirements
Contacts
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Introduction
Addressing Needs of Global customers
- Epiance has more than 250 clients in Global 2000 co.s
- StratBeans Consulting promoted by IIM -A alumni is knowledge partner of Epiance
- Technology development and support backbone is located at Bangalore in India and provides 24* 5 support in all geographies
Few Recent Clients
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Introduction Epiance was founded in 2001
• Initially Epiplex Business Process Platform 500 was developed as Automated Process Documentation and Training solution
• Epiance provides process solutions to enterprises in a wide range of industries. Helping customers reduce costs, establish internal best practices, and increase ROI in all enterprise applications
• by making process applications more efficient and
• by mirroring user best practices throughout the enterprise in the fastest time possible.
• The company won most innovative company award in 2007 from Microsoft corporation
Stratbeans Consulting was founded in 2005
• It is a Knowledge Management Systems company run by IIM Ahmedabad Alumni
• Stratbeans consulting with office in India (Gurgaon) and USA (Houston, Texas) offers several IT products and services
• In 2006 StratBeans consulting and Epiance started working together as knowledge partners
• Together the two companies have provided a sharp focus to several domains
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Epiplex Introduction
Enterprise enabling platform for training/assessment generation and knowledge transition
Epiplex captures all application systems non intrusively• All applications including Web applications, Java applications, Desktop
applications and mainframe terminal emulators Auto-generated Documents give step by step process
description in• MS Word Format • HTML format • PPT format• XML format etc
Auto-generated simulations re-play the process• Simulation allows users to click on the real screens and perform process
steps• Guidance is provided automatically if some step is not performed correctly
Two categories of assessments (Procedural and question bank based)
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Customer Benefits Realized Hartford, a large P&C insurance company used to deploy separate training
applications
• saving over $1M a year by avoiding deployment costs and saving 80+% time using epiplex development tools.
• In most cases, subject matter experts develop the simulations and documentation for them
Aetna had wide variation 100-200%, in their claims processing centers.
• Although they have many management tools, but they could not identify the root cause of the variation.
• They are using Epiplex software to capture, in detail, how the claims processors are doing their jobs to identify the root cause of poor performance.
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How Epiplex Works Epiplex is Installed on the computer from where a business process is accessed for
following tasks
WORK FLOW MODELING• Workflow Model can be drawn for target process/ sub-processes
• OPTIONALLY – we package advanced process modeling tool with epiplexPROCESS CAPTURE:
• SME demonstrates the target business process/ sub-process• Several applications can be a part of process demonstration• The process and underlying operating system traffic is captured automatically• Voice instructions are also captured along with screen activity
PROCESS EDITING: • Voice annotations can be added to steps• New steps may be added, existing ones modified or deleted• Sticky notes callouts etc can be attached to screen images
CONTENT CREATION:• Three types of content come out( Documents, Simulations, Cue Card)• Self paced training modules and SOPs are created• The test results can be published to supervisor email or a web database
INTEGRATED PROJECTS
QUESTION BANKS
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Epiplex Home Page
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WORKFLOW MODELING:SEQUENCE YOUR CAPTURES
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INTEGRATED PROJECT: BUILD BUSINESS LOGIC / SCENARIOS
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Pack Utility
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Content Aggregation Presentation Editor
Allows the developer to sequence and functionally group content (epiSimDoc and Assessment output)
Allows combining repurposed third-party content with epiplex output. Presents all such content as dynamic HTML and within the easy-to-
use epiLearn environment.
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Assessment Assessment Editor
• Create a question bank and tests for learners in different categories and levels.
• The Question Bank lets you create a reservoir for all your questions.
• Multiple tests based on categories and sections can be created for the learner.
• Tests are stand alone Dynamic HTML files
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Assessment
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Collaborative Development ERMS
The Enterprise Repository Management System (ERMS) is a web-based application that facilitates collaborative authoring
All editors can read from and write to ERMS their respective authoring and output files
The configuration management system of ERMS manages multiple versions of files.
The integrated workflow management system notifies authors through mail when files of interest are checked into ERMS
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ERMS
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Enterprise Problems Tackled With Epiplex
Ensuring Consistency in performance Coping with attrition Replicating Best Practitioners Performance Enterprise wide Improving quality of Training content Training Large Teams repeatedly Reducing Cost of training Reducing Cost of Assessment Better utilisation of SME avilability
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Cost Savings Content creation could become faster at-least 80 % manual work can be
addressed Reduction in Time and Cost of Training and Support, potentially by 50-
70% SMEs would be used more efficiently, in lesser time more elaborate
documentation would be possible with better annotations Training time would go down for new hires Similar audio visual content requires expensive flash programmers Since the content can be distributed through multiple channels
• it should reduce the training cost by creating several self paced training modules
The total transition cycle time can be reduced with faster knowledge transfer
Total T&L cost can be reduced by improved knowledge transfer and lesser travel required during transitions
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Quality Improvements
Structured templates enforce document standardisation Maintainability of the content increases Shortcuts and better ways of doing a process can be recorded Guided feedback in Simulation reinforces correct path
understanding in the business process Simulations helps in benchmarking the best performer
performance Associate performance goes up due to better assimilation of
knowledge and skills in the simulated environment
Security features • data and image masking are done easily• application that should not be captured are isolated
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Operational Benefits
Three levels of support is provided on 24x 5 basis 17 languages supported Better ease of use implies minimal training for Epiplex deployment
• Epiplex is well suited for business users, minimal technical skills needed Collaborative features are available for content development The content can be easily deployed on the web Epiplex complied with SCROM and AICC standards and therefore the
content can be integrated into learning management systems if needed
Can scale later • To include Process Variance Analysis through ERMS and Analyser suite of
Epiplex• To include ERMS for content management, version control and collaboration• To include live in application support and contextual help
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Summary
Epiance performance solutions and capture agent dramatically reduce cost to develop and improve quality of people, process performance resulting to adherence to policy
Epiance technology is proven across a wide range of customers, applications, processes, and configurations and can be used with confidence
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Confidential and Proprietary 24
System Requirements
-Hardware Requirements-Software Requirements
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System Requirements: Hardware
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System Requirements: Software
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Contact
StratBeans Consultinghttp://www.stratbeans.com/products
+91 9899970269
Ask us for FREE demo and trial