Download - EPMS 2009 - Vikas
EPMS, One of the constituent companies of E-City Ventures
(An ESSEL GROUP Enterprise) • EPMS
• E-City Entertainment (I) Pvt. Ltd.
• E-City Digital Cinemas (P) Ltd.
• E-City Films (P) Ltd.
• Fun Multiplex (P) Ltd.
EPMS Legacy
• To provide World Class Management Outsourcing for Real Estate Infrastructure
• To provide cost effective, productive & quality services
• To create the biggest, specialized manpower database
• To maximize tenant cash flows and continual occupancy
Objectives
PeoplePeopleFirstFirst
CustomerCustomerIs theIs the
SuperstarSuperstar
IntegrityIntegrity InnovationInnovation
Core Values
EPMS – PAN India Presence
Mumbai
Ahmedabad
Ahmedabad
New Delhi & NCR
Lucknow
Gwalior
Jammu
Coimbatore
Ambala
HyderabadOperational
Under Transition
Jaipur
Kota
Udaipur
Mangalore
City Centre Mall - Managalore- 9.4 Lakh sq ft
Fun Repulic Mall – Lucknow- 5.2 Lakh sq ft
Vasaant Square Mall – Delhi- 5.5 Lakh sq ft
R3 Mall – Ahmedabad- 2.5 Lakh sq ft
Galaxy Mall – Ambala- 2.5 Lakh sq ft
Fun Republic Mall – Ahmedabad
- 2.5 Lakh sq ft RK Cineplex – Hyderabad
- 2.2 Lakh sq ft DD Mall – Gwalior
- 3.5 Lakh sq ft Fun Republic Mall – Mumbai
- 1.8 Lakh Mall
Cine Mall - Bhilwara- 1.1 Lakh sq ft
Cross River Mall – Delhi- 2.5 Lakh sq ft
Suncity World School – Gurgaon
- 2.5 Lakh sq ft Fun Republic Mall – Chandigarh
- 1.1 Lakh sq ft North Square Mall – Delhi
- 0.75 Lakh sq ft TDI Fun Republic Mall – Delhi
- 0.60 Lakh sq ft Triton Mall – Jaipur
- 5.50 Lakh sq ft City Mall - Kota
- 2.50 Lakh sq ft Zee Office – Noida
- 1.26 Lakh sq ft
Operational Properties
• Jewel of India –Jaipur– 25 Lakh sq ft
• Mohali Mall – Mohali– 20 Lakh sq ft
• Fun Republic Mall – Jammu– 6.2 Lakh sq ft
• Fun Republic Mall – Coimbatore– 5.2 Lakh sq ft
• Fun Republic Mall – Hyderabad– 1.2 Lakh sq ft
• Fun Republic Mall – Udaipur– 1.2 Lakh sq ft
Transition Properties
Technical Operation & Maintenance
Power generation & distribution
HVAC Systems
Fire Fighting systems
Billing & Collection
Attending Grievances
Inventory Management
Periodic Energy Audit
AMC Coordination
Helpdesk Co-ordination
Occupant Management
Periodic Feedback
EPMS –Property Management
Services
Facade Cleanings
Floor Polishing
Water Tank Cleaning
ExternalGlass Cleaning
External Cleaning
Mechanical Road Sweeping
Replenishment Public Amenities
Housekeeping
Scheduled Cleaning of Areas
Floor Polishing
Debris Removal
Mechanized Cleaning
EPMS –Property Management
Services
Pest Control
Disinfection
Spraying Pesticides
Removing of dead pest
RegularMaintenance
Flower Bad Care
Termite treatment
Rodent Control
Landscape Design Renovation &
Installation
Watering of the Plants
Horticulture
Lawn Fertilization & Weed Control
EPMS –Property Management
Services
In-Out moment Records
Day\Night Security Watch
Waste Management
Waste Collection
Storage
Removal
Sorting
CCTV MonitoringManaging Public & Private Area
Security Management
Control Systems
EPMS –Property Management
Services
EPMS –Property Management
Services
Parking Management
Daily Inflows
Managing Park Vehicles
DailyReports
CollectionOf Park Charges
Marketing
Space
Event Marketing
EnhancingFootfalls
CustomerFeedback
Signage's
Celebrity’s Endorsements
EPMS 6 “Ps” Mantras.
1. PRICING - Competitive2. PLACE - PAN India3. PEOPLE - Experienced4. PROCESS - 6 Sigma5. PROMOTION - Enhance Footfalls6. PASSION - Clients & Customers
Oriented.
EPMS – One Window for All Services
Developers
• Generate Income
• Price Appreciation of Malls
• High Retailers Retention
• Regular Income
Customers
• More Range of Products
• Good Ambience in Malls
• Regular Visits of Mall
Retailers
• More Clients• Increase in
Income• Better Relations• Better Services
EPMSValue Addition Model
EPMS
Cost to Cost
Fixed (Actual) Variable (Actual)
Operations Manpower Cost
Management Fee
Electricity/ DG /Telephone
Consumables & Equipments
R&M
Administrative
EPMS – Contract Model
Cost Reduction thru•Energy Savings•Reimbursable & Actual•Group Synergies
Passion for Client•Management Support•Cost Saving Analysis•SQI & CRP Analysis
Response Time•Mapped as per client.
Process Driven Operations•Preventive Maintenance•Checklist for every process•Proactive Approach
The Client EPMS
Property ServicesProperty Services
Value to The Client
Our Business –To better yours
Business
• Successfully executing operations on 3000 KVA power generation plant since August 2005 (Brand-JENBACHER AG).
• Operation & Maintenance of 6000 Tones Chiller Plants• Maintaining 300 KLD Sewage Treatment Plant from October
2006.• 100% client retention from the day of commencing
operations.• Experience of handling infrastructure larger than 0.5
million sq.ft.• Inherent customer driven business approach.• Mandate to manage 40 million sq.ft. infrastructure by 2011.• Continuous possible operational cost reduction for clients
thru inbuilt, proven operation’s models. • Managing Profit Centers not Cost Centers
EPMS Advantage
EPMS Management
• Management of the Facility team• Property Administration• Management Reporting (SLA and KPI)• Coordination with future vendors
Support Services
• Reception• Internal
Services/Logistics• Space management• Event & Marketing
Management• Accounts• Bills & Collections
Property Services
• Power Supply Management • Horticulture• Pest Control• HVAC• M & E:
• Systematic maintenance• Technical Installations• Plumbing• Indoor maintenance• Indoor tropical plants• Miscellaneous Civil Job
Cleaning Services
• Daily Cleaning• Window Cleaning• Waste Management• Special cleaning
tasks• Washroom Services
Security Services
• Internal Guard and Security
• Entry Exit Point Security
• CC TV• In/Out Material
Movement • Parking
Management
EPMSManagement Model
EPMS Flowchart
Vice PresidentOperations
Manager Operations
Client
ManagerAccounts
Security Manager
Manager Technical
MarketingManager
HousekeepingManager
• Quality Assurance Reports (QAR)
• Occupant Satisfaction Reports (OSR)
• Daily Reports & Monthly Reports (MIS)
• Monthly Audits Reports (MAR)
• Site specific operating manuals (SOP’s)
• Data Recording
• Key Performance Indicators (KPI’s)
EPMS Support Formats
For Property Management Queries
Contact us on
E-City Property Management & Services Pvt Ltd Level 5, Fun Republic
New Link Road, Opp Laxmi Industrial Estate
Andheri (West). Mumbai 400 053
Tel: 022 – 66755795Fax: 022 - 26732079Mobile: 09920179850
Email: [email protected] Web: www.epms.in