Bullhorn Pulse
Andy InghamSales Director, EMEA
Example SlideProduct Logos
Do You Know Your Customers?
How happy are your customers with your service?
Have you ever been blind-sided by a customer
request?
Are there any issues you are not aware of?
How are you tracking customer interactions?
Customer TrendsAnd Statistics
Engaged customers buy 90% more
frequently
71% of customers have ended their
relationship due to poor customer
service
Sales reps spend between 6.5 and 8.
8 hours per week searching for
information
Sources:http://www.forbes.com/sites/jerryjao/2015/01/21/customer-retention-is-king-retention-marketing-provides-greater-roi/http://blog.accessdevelopment.com/customer-loyalty-statistics-2015-edition
CRM 1993
Client Server Customer Database
CRM 2000
Customer Database in the Cloud
Redefine Sales CRM
Bullhorn Pulse
Relationship Manger Input
Customer Trends• Alerts• Custom Health Trending• Sentiment• Engagement• History• Who Knows Who
Client Surveys(e.g. NPS)
Email Volume and Content
Call Volume(To/From)
Talk Time
Bullhorn Pulse
Effortless, Continuous Data Capture at Massive Scale
Bullhorn PulseInstant Insights into Account Health
Increase Revenue
Boost Sales Productivity
Improve Customer Satisfaction and
Retention
Increase Revenue
Focus on the most profitable relationships
❶
Increase Revenue
Know the best time to connect with a customer or prospect
❷
Increase Revenue
Automatic alerts on customer sentiment measured by email tone and analysis
❸
Boost Sales Productivity
Increase account knowledge across the enterprise
❶
Boost Sales Productivity
Reduce time needed to prep for client meetings
❷
Boost Sales Productivity
Bring new employees up to speed quickly
❸
Improve Customer Satisfaction and
Retention
Understand account health trends and customer sentiment in real-time
❶
Improve Customer Satisfaction and
Retention
Anticipate client issues and be prepared for every conversation
❷
Improve Customer Satisfaction and
Retention
Instantly be alerted on accounts trending downwards
❸
Bullhorn PulseInstant Insights into Account Health
Bullhorn makes its first appearance in the Magic
Quadrant this year, based on the quality of its API-
driven application architecture, its business-to-
consumer (B2C) sales capabilities, and its customer
analytics…Bullhorn provides almost all of the
important SFA functions, but also has relationship
management functions, such as engagement
analysis and surveys, that are not common to other
SFA systems.
Emerging Market Leader
20
CHALLENGERS
LEADERS
COMPLETENESS OF VISION
AB
ILIT
Y T
O
EX
EC
UT
E
As of July 2015NICHE PLAYERS
VISIONARIES
Salesforce
Microsoft (Dynamics CRM Online)
Microsoft (Dynamics CRM )
Oracle
SAP (CRM)NetSuite
Zoho CRMnext
Base
ApteanSage
Infor
Tour de Force
Sugar CRM
SAP (Cloud for Sale)
CRM
Thank You