CalHEERS Release Notes Release 18.7
Version 3
1
Executive Summary
CalHEERS Priority Feature Release 18.7 deployed on 7/22/2018 contains updates to following:
Key New Features that have been added or modified in this release:
• Eligibility & Enrollment
Key System Updates that have been deployed in this release:
• Plan Management
• Eligibility & Enrollment
• Cross-Business Area
• Notices
• Technology
Key Fixes that have been updated or resolved in this release:
• Enrollment-Financial Management
• Online Application
• Notices
• Security
• Reports
Alternate Procedures that have been provided with this release:
No Longer in Effect with this release New with this release
• Online Application • Online Application
Purpose and Scope
This document describes the content of the CalHEERS Priority Feature Release 18.7. Any known issues are described together with key features of the release contents, alternate procedures, and actions required.
Key New Features
The following summarizes the new features included in this release.
Ref ID Type Previous Design/Problem
New Functionality In this Release Pages Impacted
Eligibility & Enrollment Implementation of Updates to Editing Income & Deductions, Income History for Report a Change (UCD) 118873 Change
Request These enhancements did not previously exist.
The Review [Household Member Name] Income page now displays the Income History section listing income and deduction records that have ended or are no longer active, and are not included in the member's Current Monthly Income (CMI) or Projected Annual Income (PAI) for the benefit year. The Review [Household Member Name] Income page now displays the following text This income has ended, but it may still be counted in [Household Member Name] current monthly or projected annual income under Income or
Review [Household Member Name] Income
CalHEERS Release Notes Release 18.7
Version 3
2
Ref ID Type Previous Design/Problem
New Functionality In this Release Pages Impacted
Deduction sections when a user end dates an existing income or deduction record. The New income amount field in the Edit Income Amount popup on the Review [Household Member Name] Income page has the following description If Income from this job changes month-to-month, enter what you expect [Household Member Name] to make. You can enter average income per month or estimate income for a full year. Editing Income and Deductions is now more customized. The users can choose the specific information they want to edit. Clicking on the Edit button on the Review [Household Member Name] Income page for a submitted income displays the Edit Income Reason popup with the below options and clicking on any of the options displays the corresponding popup, thereby allowing the consumers to edit the information of their choice. • The Income Has Ended • Change Amount/Frequency • Change Income Name Clicking on the Edit button on the Review [Household Member Name] Income page for an updated income not yet submitted displays the Edit Income Reason popup with the below options and clicking on any of the options displays the corresponding popup, thereby allowing the CEW/SCR to edit the information of their choice • The Income Has Ended • Change Amount/Frequency • Edit an Error in This Income Record • Delete This Income Record
Key System Updates
The following summarizes the modified features included in this release.
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
Plan Management Proration of APTC in GI
CalHEERS Release Notes Release 18.7
Version 3
3
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
108752 Change Request
The APTC functionality in GI was capped monthly. Capping of APTC amount prevented the implementation of CR 86448 targeted to implement premium proration. The capping functionality presented a hardship to carriers and introduced the ability for consumers to double-dip against the monthly APTC amount when they changed plans mid-month.
The APTC functionality in GI is now prorated on a daily basis. The equation used to prorate APTC is Partial Month APTC = Full Month APTC X (# of days of coverage/# of days in month). (Covered CA decided to prorate APTC instead of capping to reduce a variety of hardships among carriers and the need to make changes in all systems (CalHEERS, GI and Carrier) to accommodate the GI design of capping APTC)
NA
Eligibility & Enrollment Implement Agency Roadmap Features 106572 Change
Request The Agency Module in CalHEERS had gaps in functionality related to Agency Functions-Consumer, Portal Pages for Agencies, Communications and Alerts, Multiple Agency Manager roles, Staff roles and reporting.
This CR bridges the gaps in functionality related to Agency Functions-Consumer, Portal Pages for Agencies, Communications and Alerts, Multiple Agency Manager roles, Staff roles and reporting with the functionalities available within the GI offered Agency Module. Mentioned are the enhanced GI features. Agency and Agent Module: Agency Functions The consumers can be moved
from Book of Business with specific filter criteria from one agent to another.
Multiple Agency Manager Roles/Logins o Ability for an Agency to have
multiple Agency Managers. o Each Agency will be able to
have more than one Agency Manager with same privileges.
Broker Admin can change the role of any of its agents to Agency manager.
Review Application Household Eligibility Results Summary Individual Home page
CalHEERS Release Notes Release 18.7
Version 3
4
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
o Allows role change for Agency Manager to Agent.
o Allows role change for Agent to Agency Manager.
Staff Role for Agency o The Agency Manager can add
staff roles and assign up to 2 levels permissions to staff roles.
o Active/Inactive status for Staff role.
o The Staff role can start a new application and search for an agent manager to delegate to the case.
A unique email address is required for an agency manager to add a new agent to the agency roster.
The Broker Admin Role on the Agency Portal can: o Have all current admin roles
and add the functionality/views that an Agency Manager has.
o See the full agency roster for any given agency (Pending, Eligible and Certified, Terminated-and Terminated, Withdrawn, etc.).
o Onboard new agents for an agency.
A 'Suspend' status can be added for an agent which restricts the agent’s access to the portal.
In agent portal the business address is sent instead of correspondence address in transaction IND35.
The agency can no longer edit the correspondence address.
The delegation code is visible to the Broker Admin Role and Agency Manager (for agent and staff).
CalHEERS Release Notes Release 18.7
Version 3
5
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
Mentioned are the changes in AHBX database and Single Streamlined Application pages to support the Agency Portal. The User Account creation and
page flows are updated to: o Register Staff with delegation
code o Allow multiple Agency
Managers for an Agency New Staff role and 3
entitlements (privileges provided to a user role). The new Approved Admin Staff has 2 different permission levels.
The Updated IAM services allow role changes from: o Agent to Agency Manager o Agency Manager to Agent
The Staff role is not allowed to submit a new application.
The Staff role can be redirected from GI to Portal and vice versa.
OAM is updated to allow Staff role to access the GI and Portal pages.
The Individual Home page for Admin Staff role is updated for the mentioned scenarios. o Open Enrollment o Report a Change o Special Enrollment o Renewals
The Staff role can start and key-in data for New Application.
The Staff role can neither submit an application nor select a plan from Review Application or Household Eligibility Results Summary pages.
When the Staff role starts an application, they are able to search for certified agents and
CalHEERS Release Notes Release 18.7
Version 3
6
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
then select an agent to delegate to the case.
AHBX will not enable/disable login for Suspend status.
Household Re-Rating Logic 98639 Change
Request The household was re-rated when the household selected the same Product or Plan but moved between different CSR tiers for a product (e.g. moving between Silver 94, Silver 87, Silver 73, Silver 70 or no CSR).
The households are now re-rated according to the changed rules in the Enrollment module of GI. The changed rules are as mentioned: • The household shall not be re-
rated in the following scenarios: If the non- AI/AN consumer
selects the same Product (same 14-digit HIOS) or Plan (same 14-digit HIOS) but moves between CSR tiers (change in last 2 digits of same 14-digit HIOS) within a Silver product (e.g. moving between Silver 94, Silver 87, Silver 73, Silver 70 or no CSR) and the subscriber did not change.
If the consumer selects the same Plan (same 16-digit HIOS) and the subscriber did not change.
• The household shall be re-rated
in the following scenarios: The consumer selects a new
Product or metal tier (change of 14-digit HIOS) (Product is of type EPO, PPO and HMO).
The consumer selects a new Issuer for enrollment.
If the subscriber changes in enrolment.
If a subscriber stays in the same QHP, but reports a move to a new rating area, all policy members will retain their age at the time of original Plan Year start date,
NA
CalHEERS Release Notes Release 18.7
Version 3
7
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
but with the new rating area rates taking effect on the new effective date.
Implementing User Review Mode and Inquiry Mode Profile Functionality (UCD) 116643 Change
Request The Review Application flow available by clicking the Review Application link on the Individual Home page was cumbersome.
The Review Application flow is now updated to make it more user friendly. • Navigations are available to
toggle between the below sections: Household Tax filing Income Individual Information
• The one-time income and deduction records now displays the payment date only.
• The Review Household Income page now has the Individual Income Review link which displays the Individual’s income in a read only format.
• The Individual Income Review page has the Review Household Income link which displays the Review Household Income page.
Review Household Income Individual Income Review
Cross-Business Area User Interface Updates for Manage Verifications 92204 Change
Request When a user came back to their application to complete their outstanding verifications, they found it difficult to navigate through the application which sometimes resulted in a confused experience.
CalHEERS now provides a better user experience with improved communication of what is needed for outstanding verifications and how it effects their eligibility. The application messaging, hover text and collection screens on the Household Eligibility Results Summary, Program Eligibility and Manage Verifications page are updated to improve the application flow for the end user.
Household Eligibility Results Summary Program Eligibility Manage Verifications
Notices CR 110916 – Notice Change Request – Milestone #2 Implementation
CalHEERS Release Notes Release 18.7
Version 3
8
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
117802 Change Request
• CalNOD11a & CalNOD11b The Service Center
phone number displayed was a static number.
The Getting Help in another Language about a Recent Change You Reported section in the notice had Important information in the mentioned languages o English o Spanish o Chinese o Vietnamese o Korean o Tagalog o Hmong o Russian o Armenian o Farsi o Khmer o Arabic
• CalNOD62b (2017) The Service Center
phone number displayed was a static number.
• CalNOD61a, CalNOD61b & CalNOD61c The Service Center
phone number displayed was a static number.
• CalNOD64 The Service Center
phone number displayed was a static number.
• CalNOD11a & CalNOD11b The Service Center phone
number displayed is a dynamic number sourced from the database.
The Getting Help in another Language about a Recent Change You Reported section in the notice has important information in 4 new languages (Hindi, Japanese, Punjabi, and Thai). Mentioned are the complete list of languages o English o Spanish o Chinese o Vietnamese o Korean o Tagalog o Hmong o Russian o Armenian o Farsi o Khmer o Arabic o Hindi o Japanese o Punjabi o Thai
The Getting Help in another Language about a Recent Change You Reported section is formatted to fit into 2 pages after adding the 4 new languages.
The non-discriminatory language, section 1557 is inserted at the end of the notice before the Getting Help in another Language about a Recent Change You Reported section.
The verbiage in English and Spanish are updated.
NA
CalHEERS Release Notes Release 18.7
Version 3
9
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
• CalNOD62b (2017) The Service Center phone
number displayed is a dynamic number sourced from the database.
• CalNOD61a, CalNOD61b & CalNOD61c The Service Center phone
number displayed is a dynamic number sourced from the database.
• CalNOD64 The Service Center phone
number displayed is a dynamic number sourced from the database.
2018 18.7 Notice Change Request 111937 Change
Request The direction of Service Center phone number in all the snippets of CalNOD01 for Farsi and Arabic languages displayed from right to left.
The direction of Service Center phone number in all the snippets of CalNOD01 for Farsi and Arabic languages displays from left to right.
NA
Update CalNOD01 Triggering Conditions 118511 Change
Request The volume of CalNOD01 notice generation had increased due to the triggering conditions updated to include determinations from the SAWS access channel that have at least one member who is Ineligible to all Covered CA programs even when they did not apply for Covered CA programs.
The triggering conditions for CalNOD01 notice generation is updated to include determinations when all applying members are ineligible to APTC, CSR, CCP, MCAP, CCHIP and MAGI Medi-Cal from the SAWS access channel, where in the member is applying for Covered CA programs.
NA
Technology Document Imaging and Verification Solution Integration 98251 Change
Request The Service Center staff verified documents using simple tools and manual verifications to compare and validate data.
The Document Verification process is now automated using optical character recognition (OCR), data extraction, data capture and workflow technologies. Covered CA procured Document Imaging and Verification Solution
NA
CalHEERS Release Notes Release 18.7
Version 3
10
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
(DIVS) and CalHEERS is now integrated with the DIVS. The DIVS sends and receives data needed to perform document verification for Lawful Presence, Citizenship, Proof of income, and Incarceration with CalHEERS. Added DIVS outcome table to Personal Verification Page. Added Eligibility Determination-DIVS to Transaction History Page. The DIVS will reduce the need of manual verification and increase the speed of verification process.
Allow Counties and Service Centers to Create Users and Manage Users for their own Organizations 82347 Change
Request The user account creation for Counties, Service Centers, L1 / L3 support was managed by Security Operations team.
CalHEERS now allows special authorized users (SecurityAdministrator OrganizationBulk, SecurityAdministrator CalHEERSBulk, SecurityAdministrator OrganizationReports & SecurityAdministrator OrganizationCalHEERSReports) to create new users for their organization including bulk creation of users on the Bulk User Operation page. The User Reports page allows the specially authorized users to download the active User report for their organization. The page also provides a limited Audit date for actions their organization’s users have taken using the new pages created with this CR.
Bulk User Operation User Reports
Online Application 41493 (CR 96127)
Defect Fix The Continue button on the Username & Password page was enabled when the User did
The Continue button on the Username & Password page is
Username & Password
CalHEERS Release Notes Release 18.7
Version 3
11
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
not check, I’m not a robot checkbox.
enabled only after filling all the mandatory fields on the page.
42187 (CR 96127)
Defect Fix Clicking the Delegate Access button on the Authorized Representative Information page displayed County: There is no county for Zip Code when the User entered an address outside of California.
Clicking on the Delegate Access button on the Authorized Representative Information page after entering an address outside of California displays the Confirm Your Address popup.
Authorized Representative Information
32366 (CR 96127)
Defect Fix The changes entered into the application during a Report a Change were not entered in the HBX_CASE_CHANGE_TRANS table in the AHBX database.
The changes entered into the application are logged in the HBX_CASE_CHANGE_TRANS table in the AHBX database.
NA
42189 (CR 96127)
Defect Fix The verbiage on the About Us page was outdated.
The verbiage on the About Us page is updated.
About Us
41108 (CR 96127)
Defect Fix The eligibility results displayed for the current year on the Household Eligibility Results Summary page was incorrect for an application submitted during Open Special Enrollment period.
The eligibility results displayed for the current year on the Household Eligibility Results Summary page is correct for an application submitted during Open Special Enrollment period.
Household Eligibility Results Summary
Enrollment-Financial Management 40445 (CR 96127)
Defect Fix The APTC amount was not re-calculated after Carry Forward Status (CFS) was lifted.
The APTC amount is re-calculated after CFS is lifted.
NA
41288 41413 (CR 96127)
Defect Fix Clicking on the Choose Health Plan button on the Next, You Can Enroll Each Group in a Plan page displayed the We Apologize error popup.
Clicking on the Choose Health Plan button on the Next, You Can Enroll Each Group in a Plan page displays the Plan Selection Date popup.
Next, You Can Enroll Each Group
41414 (CR 96127)
Defect Fix Clicking on the Continue Health Plan Update button on the Next, You Can Enroll Each Group in a Plan page displayed the We Apologize popup. IND19 failed due to missing or invalid Death Date.
Clicking on the Continue Health Plan Update button on the Next, You Can Enroll Each Group in a Plan page displays the Confirm Your Plan Selection page.
Next, You Can Enroll Each Group
14372 System Enhancement
Clicking on the Espanol link in the header on the Enrollment Entity FAQs page displayed the text in English.
Clicking on the Espanol link in the header on the Enrollment Entity FAQs page displays the text in Spanish.
Enrollment Entity FAQs
CalHEERS Release Notes Release 18.7
Version 3
12
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
41556 System Enhancement
The hover text for the Yearly Deductible field on the Browse Health Plans / Shop for a Health Plan page was incorrect.
The hover text for the Yearly Deductible field on the Browse Health Plans / Shop for a Health Plan page is correct.
Browse Health Plans Shop for a Health Plan
Notices 38780 (CR 96127)
Defect Fix The CalNOD01-Redetermination notice (ARC-1003-NG-01) batch job returned an exception error due to multiple high dated records in CASE_INDV_SAWS table.
The CalNOD01-Redetermination notice (ARC-1003-NG-01) batch job completes successfully.
NA
Key Fixes
The following summarizes the key defect fixes implemented in this release.
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
Enrollment-Financial Management 44581 Defect
Fix The date displayed for Coverage could start as early as field on the Browse Health Plans page for the year 2015, 2016 and 2017 were incorrect.
The date displayed for Coverage could start as early as field on the Browse Health Plans page for the year 2015, 2016 and 2017 are correct.
Browse Health Plans
43890 Defect Fix
• JAWS read the Covered California text in the frame as a link on the Confirm Your Plan Selection page.
• JAWS incorrectly read the Back to Shopping and Next buttons as links on the Confirm Your Plan Selection page.
• Upon disabling CSS, the Back to Shopping and Next buttons on the Confirm Your Plan Selection page incorrectly displayed as links.
• JAWS did not read the Change Plan link on the Next, You Can Enroll Each Group in a Plan page when navigated using the Tab key.
• JAWS do not read the Covered California text in the frame on the Confirm Your Plan Selection page.
• JAWS correctly reads the Back to Shopping and Next buttons as buttons on the Confirm Your Plan Selection page.
• Upon disabling CSS, the Back to Shopping and Next buttons on the Confirm Your Plan Selection page correctly displays as buttons.
• JAWS reads the Change Plan link on the Next, You Can Enroll Each Group in a Plan page when navigated using the Tab key.
Confirm Your Plan Selection Next, You Can Enroll Each Group in a Plan
41830 Defect Fix
Transaction IND21 updated incorrect details in the AHBX database which resulted in displaying incorrect Plan Start Date, Plan End Date and
Transaction IND21 updates correct details in the AHBX database which results in displaying correct Plan Start Date, Plan End Date and Enrollment
Current Enrollment
CalHEERS Release Notes Release 18.7
Version 3
13
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
Enrollment Status on the Current Enrollment page.
Status on the Current Enrollment page.
43710 Defect Fix
The age displayed on the Household Eligibility Results Summary page was incorrect after Reporting a Change to the Date of Birth.
The age displayed on the Household Eligibility Results Summary page is correct after Reporting a Change to the Date of Birth.
Household Eligibility Results Summary
44369 Defect Fix
The list of Certified Enrollment Counsellors displayed on the Locate Assistance page was not sorted according to the distance.
The list of Certified Enrollment Counsellors displayed on the Locate Assistance page are sorted according to the distance.
Locate Assistance
44490 Defect Fix
The outbound 834 files of one carrier were incorrectly sent to another carrier.
The outbound 834 files are sent to the correct carriers.
NA
43449 Defect Fix
Clicking on the Choose Health Plan button on the Next, You Can Enroll Each Group in a Plan page displayed the We Apologize popup.
Clicking on the Choose Health Plan button on the Next, You Can Enroll Each Group in a Plan page displays the Plan Selection Date popup.
Next, You Can Enroll Each Group in a Plan
43759 Defect Fix
Clicking on the Pay Now button on the Next, You Can Enroll Each Group in a Plan page displayed an Unexpected System Error message in a new tab.
Clicking on the Pay Now button on the Next, You Can Enroll Each Group in a Plan page displays the provider’s payment page.
Next, You Can Enroll Each Group in a Plan
43891 Defect Fix
Clicking on the Change Plan link on the Next, You Can Enroll Each Group in a Plan page displayed a We Apologize error message.
Clicking on the Change Plan link on the Next, You Can Enroll Each Group in a Plan page displays the Confirm Your Plan Selection page.
Next, You Can Enroll Each Group in a Plan
43881 Defect Fix
The mentioned were issues related to JAWS on the Shop for a Health Plan page • The Continue to Dental Plans
button was incorrectly read as a link
• The Continue to Cart link was incorrectly read as 'Continue to Cart Visited link'
• Upon disabling CSS, the Continue to Dental Plans button displayed as a link.
The mentioned are fixes related to JAWS on the Shop for a Health Plan page • The Continue to Dental Plans
button is correctly read as a button
• The Continue to Cart link is read correctly
• Upon disabling CSS, the Continue to Dental Plans button displays as a button.
Shop for a Health Plan
43893 Defect Fix
The mentioned were issues related to JAWS on the Shop for a Health Plan page • Upon disabling CSS, the Continue
to Cart button was incorrectly displayed as a link.
The mentioned are fixes related to JAWS on the Shop for a Health Plan page • Upon disabling CSS, the Continue
to Cart button correctly displays as a button.
Shop for a Health Plan
CalHEERS Release Notes Release 18.7
Version 3
14
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
• JAWS did not read the Continue to Cart button when navigated using the Tab key.
• JAWS incorrectly read the Continue to Cart button as a link when navigated using the arrow keys.
• JAWS reads the Continue to Cart button when navigated using the Tab key.
• JAWS correctly reads the Continue to Cart button as a button when navigated using the arrow keys.
43866 Defect Fix
The mentioned were issues related to JAWS on the Tell us about your health care needs page • The following text 'Your answers
are used to find the best plan option for you' was read incorrectly when navigated using the Tab key.
• The following text 'Your answers are used to find the best plan option for you' was read thrice when navigated using the down arrow key.
• The mentioned radio buttons were read twice when navigated using the down arrow key Low Use Medium Use High Use Very High Use
The mentioned are fixes related to JAWS on the Tell us about your health care needs page • The following text 'Your answers
are used to find the best plan option for you' is read correctly when navigated using the Tab key.
• The following text 'Your answers are used to find the best plan option for you' is ready only once when navigated using the down arrow key.
• The mentioned radio buttons are read only once when navigated using the down arrow key Low Use Medium Use High Use Very High Use
Tell us about your health care needs
Online Application 43911 Defect
Fix • JAWS did not read the Agents,
Agency Delegations, Agency Account, My Delegations and My Agent Profile links on the Agency Manager page.
• JAWS incorrectly read the Edit button as a link in the Agent Information section on the Agency Manager page.
• Upon disabling CSS, the Edit button displayed as a link in the Agent Information section on the Agency Manager page.
• JAWS reads the Agents, Agency Delegations, Agency Account, My Delegations and My Agent Profile links on the Agency Manager page.
• JAWS correctly reads the Edit button as a button in the Agent Information section on the Agency Manager page.
• Upon disabling CSS, the Edit button displayed as a link in the Agent Information section on the Agency Manager page.
Agency Manager
43931 Defect Fix
JAWS did not read the name of the other languages on the Create an Account – With your provided delegation code and Application History pages.
JAWS reads the name of the other languages on the Create an Account – With your provided delegation code and Application History pages.
Create an Account – With your provided delegation code
CalHEERS Release Notes Release 18.7
Version 3
15
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
Application History
43967 Defect Fix
JAWS did not read the following question If we need to get in touch with you, how do you want us to contact you?, on the Create an Account to Apply page.
JAWS reads the following question If we need to get in touch with you, how do you want us to contact you? on the Create an Account to Apply page.
Create an Account to Apply
43880 Defect Fix
• The View button on the Household Eligibility Results Summary page was incorrectly read as a link by JAWS
• Upon disabling CSS, the View button on the Household Eligibility Results Summary page was displayed as a link.
• The View button on the Household Eligibility Results Summary page is correctly read as a button by JAWS
• Upon disabling CSS, the View button on the Household Eligibility Results Summary page is displayed as a button.
Household Eligibility Results Summary
42859 Defect Fix
Clicking on any of the Household Member Names link on the Household Verifications page displayed a We Apologize error message.
Clicking on any of the Household Member Names link on the Household Verifications page displays the Personal Verification page.
Household Verifications
44020 Defect Fix
The Redetermine Eligibility button was displayed as a link on the Household Verifications page upon disabling CSS.
The Redetermine Eligibility button is displayed as a button on the Household Verifications page upon disabling CSS.
Household Verifications
43735 Defect Fix
Clicking on the Manage Delegates link under the More Actions section on the Individual Home page displays a We Apologize error message.
Clicking on the Manage Delegates link under the More Actions section on the Individual Home page displays the Manage Delegates page.
Individual Home page
43800 Defect Fix
The View Case History link under the Manage My Application section on the Individual Home page was not displayed for inactive cases.
The View Case History link under the Manage My Application section on the Individual Home page is displayed for inactive cases.
Individual Home page
44957 Defect Fix
Clicking on the Login button after entering the credentials on the Log In or Create an Account to Get Covered page does not navigate further, intermittently for a SCR Supervisor Enhanced role.
Clicking on the Login button after entering the credentials on the Log In or Create an Account to Get Covered page displays the Administration Home page for a SCR Supervisor Enhanced role.
Log In or Create an Account to Get Covered
44054 Defect Fix
The Manual Verification page incorrectly displayed the Verification Status of the mentioned Attribute Description (Lawful Presence, Five Year Bar Exempt/Five Year Bar Met & Qualified Non-Citizen) as Not Verified when VLP returned as 'P' and Immigration Status as 'Available'.
The Manual Verification page correctly displays the Verification Status of the mentioned Attribute Description (Lawful Presence, Five Year Bar Exempt/Five Year Bar Met & Qualified Non-Citizen) as Pending when VLP returns as 'P' and Immigration Status as 'Available'.
Manual Verification
CalHEERS Release Notes Release 18.7
Version 3
16
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
44533 Defect Fix
• Clicking on the Apply Now button on the My Options page for a logged in user displayed the Log In or Create an Account to Get Covered page.
• Clicking on the Apply Now button on the My Options page for an anonymous user did not navigate any further.
• Clicking on the Apply Now button on the My Options page for a logged in user displays the Individual Home page.
• Clicking on the Apply Now button on the My Options page for an anonymous user displays the Log In or Create an Account to Get Covered page.
My Options
44611 Defect Fix
Clicking on the Apply Now button on the My Options page displayed the We Apologize popup.
Clicking on the Apply Now button on the My Options page displays the Log In or Create an Account to Get Covered page.
My Options
44128 Defect Fix
• JAWS read the dropdown arrow under the Actions header on the Pending Delegation Requests page as a button.
• JAWS incorrectly read the + & - buttons as links on the Active Consumers page.
• Upon disabling CSS, the + & - buttons were displayed as links.
• The 'Label No for' error message was displayed for all the fields on the Active Consumers page upon disabling CSS.
• JAWS reads the dropdown arrow under the Actions header on the Pending Delegation Requests page as button expanded/collapsed.
• JAWS correctly reads the + & - buttons as buttons on the Active Consumers page.
• Upon disabling CSS, the + & - buttons are displayed as buttons.
• The 'Label No for' error message is not displayed for any of the fields on the Active Consumers page upon disabling CSS.
Pending Delegation Requests Active Consumers
44130 Defect Fix
• JAWS incorrectly read the First Name field as First Name same text on the Pending Delegation Requests and Inactive Delegation Requests page.
• JAWS read additional text for the mentioned buttons on the Active Consumers page Account Household Eligibility Mark as Inactive
• JAWS correctly reads the First Name field on the Pending Delegation Requests and Inactive Delegation Requests page.
• JAWS reads the mentioned buttons correctly on the Active Consumers page Account Household Eligibility Mark as Inactive
Pending Delegation Requests Inactive Delegation Requests Active Consumers
44046 Defect Fix
• JAWS incorrectly read the Print and Back buttons as links on the Provide eSignature page.
• Upon disabling CSS, the Print and Back buttons were displayed as links.
• JAWS correctly reads the Print and Back buttons as buttons on the Provide eSignature page.
• Upon disabling CSS, the Print and Back buttons are displayed as buttons.
Provide eSignature
CalHEERS Release Notes Release 18.7
Version 3
17
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
44460 Defect Fix
The Projected Annual Income displayed 00.00 on the Review Household Income page for a household with income.
The Projected Annual Income displays the correct value on the Review Household Income page for a household with income.
Review Household Income
44535 Defect Fix
The Review Household Information page did not display the Former Foster Youth section after adding a household member.
The Review Household Information page displays the Former Foster Youth section after adding a household member.
Review Household Information
44172 Defect Fix
The business validation error message in the Reset Password popup for entering a password within the last 24 passwords on the Search Users page incorrectly displayed the following text Business validation error cannot be one that you have used within the last 24 passwords.
The business validation error message in the Reset Password popup for entering a password within the last 24 passwords on the Search Users page correctly displays the following text Your new password cannot be one that you have used within the last 24 passwords.
Search Users
43788 Defect Fix
JAWS did not read the selected and unselected Household Member names on the Select all household members who are applying for health care page.
JAWS reads the selected and unselected Household Member names on the Select all household members who are applying for health care page.
Select all household members who are applying for health care
44838 Defect Fix
Clicking on the Continue button in the This Isn’t an application for health coverage popup after separating the income by a comma (,) for the question What is your total household income per year?, question on the Shop and Compare page displayed the loading (spinner) popup perpetuity.
Clicking on the Continue button in the This Isn’t an application for health coverage popup after separating the income by a comma (,) for the question What is your total household income per year?, question on the Shop and Compare page displays the My Options page.
Shop and Compare
44547 Defect Fix
When an agent clicked on the Next button on the Who is the Primary Contact for your household? page, the We Apologize popup displayed.
When an agent clicks on the Next button on the Who is the Primary Contact for your household? page, the Great! Now we need to ask a few questions to confirm [Household Member Name] identity page displayed.
Who is the Primary Contact for your household?
Notices 44546 Defect
Fix The notices batch job ARC-1058-NG-01 did not generate CalNOD61a notices when the preferred method of communicate was updated to Email.
The notices batch job ARC-1058-NG-01 generates CalNOD61a notices when the preferred method of communicate is updated to Email.
NA
Security 44638 Defect
Fix The Search MEDS Messages and Alerts link was not displayed on the
The Search MEDS Messages and Alerts link is displayed on the
Administration Home
CalHEERS Release Notes Release 18.7
Version 3
18
Ref ID Type Previous Design/Problem Updated/Resolved Functionality In this Release Pages Impacted
Administration Home page for a MCIEP admin user.
Administration Home page for a MCIEP admin user.
Reports 44224 Defect
Fix The 834-performance metrics summary dashboard displayed incorrect details. Impacted SA: NA Impacted Attributes: NA
The 834-performance metrics summary dashboard displays correct details.
NA
Alternate Procedures
Summary of Alternate Procedures
This section summarizes Alternate Procedures No Longer in Effect as of this release. Except for the following (and those noted in previous release notes), all other Alternate Procedures from previous releases remain in effect.
# Alternate Procedures No Longer in Effect Ref ID Release
Delivered Online Application 281 On the Next, You can Enroll Each Group in a Plan page, clicking the Pay Now
function, displays an Unexpected System Error message in a new tab. 43759 18.7
284 Clicking on the Apply Now button on the My Options page displays the We Apologize popup.
44611 18.7
This section summarizes the NEW Alternate Procedures for known issues agreed to be resolved in a future release.
# New Alternate Procedures Ref ID Planned Release
Online Application 283 On Program Eligibility page, clicking the Upload Eligibility Documents or Submit
Documents links, displays We Apologize message in a pop-up. 45265 18.7
Alternate Procedure #283: Clicking the Upload Eligibility Documents or Submit Documents link on the Program Eligibility page displays a We Apologize pop-up
Users Impacted Conditional eligible Consumer, and SCR, CEW
Area Impacted Online Application
CalHEERS Release Notes Release 18.7
Version 3
19
Alternate Procedure #283: Clicking the Upload Eligibility Documents or Submit Documents link on the Program Eligibility page displays a We Apologize pop-up
What’s Happening Now
Consumer, SCR, or CEW clicks on the Submit Documents or the Upload Eligibility Documents link on the Program Eligibility page to begin the process to upload document(s) and receives a We Apologize error.
Error Code: JTHZLY02
Actions to Take 1. Click the Close button on the We Apologize popup; the user navigates to the expected Upload Eligibility Documents page. OR
1. On the Account home page, click the View Past Application link; the user navigates to the Application History page.
2. From the left panel of the Application History page, click the Document & Correspondence link. The user navigates to the Document & Correspondence page.
3. On the Document & Correspondence page, click the Upload New Document button; the user navigates to the Upload Documents page.
4. On the Upload Documents page, click the Upload document link; the Upload document popup displays.
5. Select the appropriate Document Category and Document Type; choose the document to be uploaded and click the Upload button to upload a document.
Defect 45265
Planned Release TBD
Glossary Acronym Full Form Acronym Full Form ABE Accenture Billing Engine ISO Information Security Officer ADA Americans with Disabilities Act IVR Interactive Voice Response
AHBX Accenture Health Benefit Exchange
JAWS
Job Access with Speech (JAWS is a computer screen reader program for Microsoft Windows that allows blind and visually impaired users to read the screen either with a text-to-speech output or by a Refreshable Braille display)
AI American Indian LFP Lawful Presence ALM Application Lifecycle Management LV Life event needs verification AN Alaskan Native MCAP Medi-Cal Access Program APTC Advance Premium Tax Credits MCIEP Medi-Cal Inmate Eligibility Program BOB Book of Business MEC Minimal Essential Coverage BPM Business Process Management MEDS Medi-Cal Eligibility Determination System
CalHEERS Release Notes Release 18.7
Version 3
20
Glossary Acronym Full Form Acronym Full Form BRE Business Rules Engine MNE Manual Eligibility
CCHCS California Correctional Health Care Services
NHeLP National Health Law Program
CCHIP County Children’s Health Initiative Program NIST National Institute of Standards and Technology CCP Covered California Programs NMEC Non-MAGI MEC AID Code
CDCR California Department of Corrections and Rehabilitation
NQI New Qualified Immigrants
CEC Certified Enrollment Counselor OAM Oracle Access Manager CEE Certified Enrollment Entities OBIEE Oracle Business Intelligence Enterprise Edition CEW County Eligibility Worker OIM Oracle Identity Manager CFS Carry Forward Status OPA Oracle Policy automation CIN Client Index Number PAI Projected Annual Income CMI Current Monthly Income PBE Plan Based Enroller CMS Centers for Medicare & Medicaid Services PBPS Pitney Bowes Presort Services COR County of Responsibility PDF Portable Document Format CR Change Requests PLR Policy Level Reporting CSR Cost Share Reduction QDP Qualified Dental Plan
CSS
Cascading Style Sheets (CSS is a style sheet language used for describing the look and formatting of a document written in a markup language)
QHP Qualified Health Plan
CSV Comma Separated Value RDP Registered Domestic Partner DER Determination of Eligibility Response ROP Reasonable Opportunity Period DHCS Department of Health Care Services RTC Rational Team Concert
DIVS Document Imaging and Verification Solution
SA Subject Area
DWH Data Warehouse SAWS Statewide Automated Welfare Systems ECM Electronic Content Management System SCIN Statewide Client Index Number EDD Employment Development Department SCR Service Centre Representative EDI Electronic Data Interchange SFTP Secured File Transfer Protocol EDR Eligibility Determination Request SIR Service Investigation report EERC Eligibility Evaluation Reason Code SLCSP Second Lowest cost silver plan EPO Exclusive Provider Organization SNOW Service Now ESI Employer Sponsored Insurance SQL Structure Query Language ETL Extract, Transform and Load SSA Social Security Administration FDSH Federal Data Services Hub SSN Social Security Number FIPS Federal Information Processing Standard STNA Short Term Negative Action FPL Federal Poverty Level UAT User Acceptance Test FTB Franchise Tax Board UPW Unplanned Pregnant Woman FTI Federal Tax Information URL Uniform Resource Locator FTR Failure to Reconcile USPS United States Postal Service GI Get Insured VLP Verify Lawful Presence IAP Insurance Affordability Programs WAT Web Accessibility Toolbar
CalHEERS Release Notes Release 18.7
Version 3
21
Glossary Acronym Full Form Acronym Full Form ICT Inter County Transfer WCC Web Center Content IDD Interface Definition Document WP Work Products IMM Immigrant WSDL Web Services Descriptor Language IRS Internal Revenue System