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# TIME (ET) SESSION TITLE PRESENTER(S)
10 a.m. Welcoming Remarks David S. FerrieroArchivist of the United States of America
1 10:05 a.m. Exploring History Hub for Genealogists and Researchers
Rebecca L. CollierArchivist at the National Archives at College Park and Coordinator for History Hub Darren ColeDigital Engagement Specialist at the National Archives in Washington, DCKelly OsbornCommunity Manager and Web Developer at the National Archives at College Park
2 11 a.m. Preserving Personal Collections Sara HolmesManagement and Program Analyst at the National Archives in St. Louis
3 12 p.m. Immigrant Records: More Than Just Ship Passenger Arrival Lists
Elizabeth BurnesArchivist at the National Archives at Kansas City and NARA’s Subject Matter Expert on Immigration Records
4 1 p.m. Using National Archives Records to Research World War I Naval and Marine Corps Records for Genealogical Research
Nathaniel PatchArchivist at the National Archives at College Park and NARA’s Subject Matter Expert on U.S. Navy, Marine Corps, Coast Guard Records
5 2 p.m. Discovering and Researching Bureau of Indian Affairs School Records
Cody WhiteArchivist at the National Archives at Denver andNARA’s Subject Matter Expert on Native American Records
6 3 p.m. The Homestead Act: Land Records of Your Ancestors James MuhnResearcher, Writer, and Lecturer on Federal Land Policy
4 p.m. Closing Remarks Ann CummingsExecutive for Research Services
Schedule2019 Virtual
Genealogy Fair
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Exploring History Hub forGenealogists and Researchers
Rebecca Collier, Darren Cole, and Kelly Osborn
Audience Skill Level: All
2019 Virtual Genealogy Fair
Hit a snag in your research? Bring your question to History Hub,
the National Archives’ pioneering online platform for
crowdsourced historical and genealogical research, where
Archives staff and expert community members alike are waiting to
lend their expertise. Learn about the capabilities of History Hub
including how to search from the pool of existing questions, how
to post your own question, how to sign up and join the
community, see what our partner agencies are doing, and more.
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Presenter Biographies2019 Virtual
Genealogy Fair
Rebecca L. Collier currently is serving as the
Research Services Coordinator for History Hub
and her office is located at the National Archives
in College Park, MD. Prior to that, she worked in
Textual Reference since 1985. Ms. Collier received
her M.A, in History and a Master of Accountancy
from Bowling Green State University, OH, and a
B.A. in History from Ohio Northern University,
OH. Ms. Collier has served as Chair of the
MARAC from July 2018 to June 2019.
Rebecca Collier
Kelly Osborn is a community manager and web
developer in the National Archives' Office of
Innovation. Before coming to work at NARA, she
was a web developer for the publishers of The
Atlantic and Science Magazine, as well as the
Smithsonian's American Art Museum. She has her
masters in art history from American University.
The program requires two theses; the one in her
area -- American art -- was on feminism and
performance art.
Darren Cole is a Digital Engagement Specialist in
the Web Branch of the Office of Innovation at the
National Archives. In additional to providing
technical and community management support for
History Hub, he supports a number of online
projects, including websites for Archives.gov and
the National Archives Museum. Darren received
his Ed.M. in Educational Technology from the
Harvard Graduate School of Education, and a B.A.
in History and English from Tufts University.
Kelly OsbornDarren ColeRebecca Collier Darren Cole
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history.gov
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History Hub is...
a crowdsourcing platform for people interested in researching history and genealogy
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History Hub is...★ A platform where people can get answers from
multiple sources★ ...and a community of citizen experts★ A knowledge base that scales and improves in
quality over time
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It is also the result of ongoing research into how organizations communicate with and serve their audiences
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History Hub is based on trends in consumer research and powered by the same platform as the Apple Support Community
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The problem (user perspective)
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< Relatable real world example >
My laptop started making a disturbing noise
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Help me, Google!
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“Why is my laptop making a weird beeping noise?”
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“Why is my laptop making a weird beeping noise?”
Research question
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Yes, just like that!
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Researcher
Common problem
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Within minutes: answer from citizen expert (who does not work for Apple)
This was the answer to my problem!
Also helpful, but didn’t show up in my original search
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Success!★ I asked a specific research question★ I got an answer within minutes★ People who are knowledgeable
(“citizen experts”) helped on the originalproblem
★ The answer is available to anyone whoGoogles a similar research question
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User expectations
✓ Ask a specific question✓ Get help immediately, often from “citizen
experts”✓ Ask follow-up questions✓ Search and find an answer easily
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What problems can History Hub solve?
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We answer questions on a 1 to 1 basis (email, phone, consult)★ Over 25,000 research questions came through our website
last year
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We answer similar questions again and again and again and again and again and again and again and again and again and again and again and again...
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National Archives Expert
Research Question
Navy Deck Logs at NARA(very popular records)
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We can’t always provide a complete answer to the questions because the answer may be in records held elsewhere
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National Archives Expert
Research Question
Navy &NATOContact Information
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National Archives expert
National Archives Records
Records at Universities and Library of Congress
Research Question
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Library of Congress Expert
Research Question
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Research Question
Another Researcher Responds
ResearcherAppreciates Suggestion
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What are our goals?★ Facilitate research and connect with new audiences
★ Enable contributions from the public and from subject matterexperts (of all types)
★ Create a knowledge base that continually improves
★ Improve customer service for an audience accustomed toimmediacy
★ Decrease workload (over time) by increasing transparency
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Most Popular Communities
● Military Records● Genealogy● Researchers Help● American Indian Records● LOC’s CROWD
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Searching History Hub
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Ask your research question here
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Researcher Question
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Responding to a Question
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