M A L AY S I A D I G I TA L I N D U S T R Y 2 0 1 7 TA L E N T I N D I C AT O R S
2 0 1 7 W O R K F O R C E
355,119
12%
88%
ForeignTalents
LocalTalents
37%
63%
Nearly 67% of the companies indicated that
freelance jobs have brighter prospects,
mainly in emerging areas such as FinTech and
e-commerce particularly due to volatility in project
requirement.
More than 88% of current talents in digital industry are local; with majority having more than 3 years of experience
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
65%More than
3 yearsexperience
1-3 yearsexperience
less than 1 yearexperience
23%
12%
63% BusinessDeliveryStaff
37%Supporting Staff
70%
M A L AY S I A D I G I TA L I N D U S T R Y 2 0 1 7 J O B F U N C T I O N S T R E N D
Currently 70% of jobs are related to the user
group
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
UseContact Centre Agent (Inbound), Technical Helpdesk Analyst, Accounting Analyst, Business Analyst, Digital Artist, IT Sales Engineer
More than 80% are users
70% are users
51% are creators
23%CreateCustomer Support Engineer, Programmers/Developers, Software Engineer, Technical Support Engineer, Software QA Engineer
7%ManageHead of Operations – Shared Services, Team Lead, Contact Centre Manager, IT Manager, Head of Performance Management
Comparison toOther Countries
M A L AY S I A D I G I TA L I N D U S T R Y 2 0 1 7 H U M A N R E S O U R C E S I N D I C AT O R S
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
AverageStartingSalary
SalaryIncrementfor 2017
Top Recruitment Criteria For Attrition
Average monthly salary offered to Fresh Graduates in 2017 was between
RM 2750
RM 2470
RM 2450
B D A
G B S
Software/ Hardware Development
RM 2000- RM 2750
6.2%
The average increase in salary for 2017 is estimatedat
Cybersecurity sector is expected to offer the highest increment rate followed by FinTech and GBS.
Cybersecurity
5.8%. Fintech
5.7%. GBS
Salary and personal reasons are the biggest causes of attrition in the industry. That stated, reasons such as “End of Contract”, “Job satisfaction”, and “Work Pressure” are also prominent in causing high attrition
“Work time flexibility” and “Training” are the top benefits being offered to employees to curb/ reduce attrition
17%Malaysians
6%Non-Malaysians
15%Overall
GBS
Software/ Hardware Development
IoT
19.1%
15.0%
14.2%
Experienced Candidates
Fresh Graduates
Years of Experience
CGPA (3 and above)
Field of Study
Interpersonal skills
Technical Knowledge
Field of StudyInterpersonal skills
Employable Graduates:About 55% of the current
graduates have 3 and above CGPA
5.1%
M A L AY S I A D I G I TA L I N D U S T R Y 2 0 1 7 TA L E N T I N D I C AT O R S
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
355,119
21% 20% 18% 19% 21%
2 0 1 7 W O R K F O R C E J O B S B Y 2 0 2 0
540,000
Strong government commitment is a critical driver in propelling Malaysia’s digital scene. Talent requirement to grow by 15% over the next three years to reach 540K job by 2020s due to business expansion and a favourable economic outlook driven by five focus areas
GBS CCT e-Commerce IoT Fintech
Talent requirement to grow by
over the next three years15%
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
Software DevelopmentDatabase managementNetworking and Network SecurityCreative MultimediaE-CommerceOS and Server TechnologiesBig Data & Analytics (BDA)CybersecurityEmerging TechnologiesEnterprise Resource Planning (ERP)Embedded SystemHardware Design
JavaMS SQLCISCOAdobe Creative Suitee-commerce platform iOSPythonRisk assessment & managementArtificial IntelligenceSAP Business All-in-OneEmbedded JavaSemiconductor physics
JavaScriptMy SQL IP, SIPAutodesk SuiteWeb developmentLinuxData ScienceCyber LawsAutomation and roboticsOracle e-Business SuiteC/C++Power Electronics
.NetOracleSecurity ManagementApple Final Cut StudioWeb analyticsAndroidData WarehouseData Loss PreventionIntegrated Automation/ IoTMS DynamicsAssembly LanguageThermal/Mechanical
Skill Category Demand Top Skill 1 Top Skill 2 Top Skill 3
Human Resources
Finance
Foreign Language
Recruitment & selection
Knowledge in accounting softwareJapanese
Training & development
Tax filing & compliance
Korean
Career development / talent ManagementFin. Services Risk managementMandarin
19%
18%
9%
By 2020, 50% of the companies would require talent related to software development, followed by database management and networking and network security
HR management and finance are the top non-technical skills areas companies are looking into 2020.
12 3
M A L AY S I A D I G I TA L I N D U S T R Y 2 0 2 0 S K I L L S D E M A N D T R E N D
50%42%32%24%23%23%22%21%20%16%14%12%
Job Titles that might be difficult to fill up in 2020M A L AY S I A D I G I TA L I N D U S T R Y 2 0 2 0 J O B F U N C T I O N S T R E N D
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
Focus Area Job TitleContact Centre Agent (Inbound)
Programmers/ Developers
Digital Artist
Security Specialist
Programmer/ Developer
Software AQ Engineer
Technical Helpdesk Analyst
Programmer/ Developer
Network Engineer
Accounting Analyst
Solution Architect
Animator
Security Analyst
Data Analyst
Solution Architect
Customer Support Engineer
Database Architect
IT Security Specialist
Financial Analyst
Software QA Engineer
3D Modeler
Incident Responder
Software QA Engineer
Programmer/ Developer
Programmer/ Developer
Software QA Engineer
Computer Operator
GBS
Infotech
CCT
Cybersecurity
BDA
IoT
FinTech
E-Commerce
Cloud/ Datacentre
M A L AY S I A D I G I TA L I N D U S T R Y H U M A N R E S O U R C E S C H A L L E N G E S I N 2 0 2 0
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
34%No Shortage
24%Intermediate (4 to 7 years’
of experience)
21%Experienced (More than 7 years’ experience)
12%Junior (1 to 3 years’ experience)
10%Fresh Graduate (Less than 1 year of experience)
Employee Group that will face shortage Challenges with Recruitment
Getting candidates with required technical and interpersonal skills, compensation and benefits are the main HR challenges
Recruiting employees with both technical and business/ interpersonal skills
Recruiting employees with experience
Recruiting employees with skillsets required for the job
Compensation and benefits to retain employees
59%
48%
47%
34%
Of the total graduates in 2016, 44,219 were from digital technology programmes. Majority of digital technology talents are qualified in electrical and electronics engineering, IT, and creative technology/arts.
M A L AY S I A D I G I TA L I N D U S T R Y 2 0 1 7 F R E S H G R A D U AT E S S U P P LY
33%Electrical andElectronic Engineeringand Telecommunication
19%InformationTechnology
17%Creative Technology,Design, Music, Fine Arts
10%Computer Designand Graphics
5%Computer Applicationand Development
10%ComputerScience
Estimated Growth in Supply (2017-2020)
37% (44,219)Graduates related to digital technology
119,240Total Graduates
Overall
Creative/ Art
Engineering 3%
8%
1%
IT/ CS 13%
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
60,900
69,700
Numberof FreshGraduates
SurplusSupply8,800
In 2020, a surplus in supply is estimated due to large influx of graduates from Business Studies field of studyIn 2020, a surplus in supply is estimated due to large influx of graduates from Business Studies field of studyM A L AY S I A D I G I TA L I N D U S T R Y G A P I N F R E S H G R A D U AT E S S U P P LY A N D D E M A N D I N 2 0 2 0
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
Dem
and
Supp
ly
17,800Business StudiesSurplus in Supply
-4,900Creative/ ArtsShortage in Supply
-1,200IT/ CSShortage in Supply
-2,900EngineeringShortage in Supply
Cre
ativ
e/ A
rts
Engi
neer
ing
IT/
CS
Busi
ness
Stu
dies
Top 3 Technical Skillsthat is estimated to havehighest shortages amongfresh graduates in 2020
-14,100
-6,400
-2,900
EmergingTechnologies
HardwareDesign
OS and ServerTechnologies
The most common form of industry collaboration with education institutions is hosting internship programmes for students I N D U S T R Y – A C A D E M I A C O L L A B O R AT I O N
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
Current Forms of Collaboration
Internship forstudents
57%Industrial training
for lecturers
12% Dialogue oncurrent trends
15%94% of IHls and 67% of companies believe that that internship are quite effective as it exposes and prepares students for working life
Lack of time and resources is the primary factor restricting collaboration betweenindustry and educational institutions in actively seeking out such opportunities
FA C T O R S H I N D E R I N G I N D U S T R Y – A C A D E M I A C O L L A B O R AT I O N
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
Industry View IHLs View
53%We do not have the
resources and time to actively seek out such
opportunities 71%We do not have the resources/ time to actively seek out such opportunities
Education institutions are not receptive to such engagements 15% Industry is not
receptive to such engangements19%
Such engagements do not ensure alignment
of the education system and the skills
required
11%Such engagements do not ensure alignment of the education system and the skills required
6%
% of Respondents
IHLs believe that developing course materials together is one of the main forms of strengthening industry-academia collaborationWAY S T O S T R E N G T H E N I N D U S T R Y- A C A D E M I A C O L L A B O R AT I O N
Digital Talent Report, 2017 cover profiling of current workforce, trends in industry academia collaboration, profiling of graduates supply, forecast of workforce, gaps in talent supply and demand within the Malaysian Digital Industry and strategic plans for talent development going forward.Source: Survey with Companies and IHLs
Dialogue on current trends
Real world case studies assignment
Develop course materials together
Internship for students
Dialogue on current trends
Real world case studies assignment
Industry View IHLs View