Download - Facilitating Online Interaction - Mixed Deck
Facilitating Online Groups
Nancy White, Full Circle Associates
3 Bits Today…
• Applications of online interaction
• The role of technology/Web 2.0
• Facilitation
what is it all about? purpose
• find and share information– as an individual– as a community– as a network
• be together• coordinate work• learn together (communities of practice,
etc.)
Communicate
information
http://www.flickr.com/photos/maykesplana/270819284/
http://blogs.nature.com/news/blog/
http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm
http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm
http://www.flickr.com/photos/aphrodite/66231929/
connect
http://www.flickr.com/photos/lynetter/653541864/in/set-72057594139269787/
Photo via Flickr CC www.flickr.com/photos/azlijamil01/231592469/
some require social interactions
David Wilcox
5 Steps from Beth Kanter
Step 1: Find People
Step 2: Have A Conversation
Step 3: Listen
Step 4: Share
Step 5: Collaboratehttp://www.bethkanter.org
collaborate
http://www.flickr.com/photos/b-tal/179390341/
"To receive everything, one must open one's hands and give”Taisen Deshimaru
3.Learning Together
Nancy White, Full Circle Associates, cc 2007
• can you say it in a sentence? Is it repeatable?
• is it relevant to people’s daily work?
• is it doable?
• is it relevant to sponsor organization?
Have you clarified purpose?
Access: get online!
• connectivity (bandwidth, electricity, time at computer)
• skills
• attitude
• time
• Induction/training
http://www.flickr.com/photos/nicmcphee/31304194/in/set-72157594373420115/
mark the trail….
Purpose Cafe1. At your table – prepare take notes on your paper ‘tablecloth”, 2. Round 1:
• Take 1-2 minutes each to tell about the purpose of your online activity (real/planned/imagined - it is ok to “pass”).
• Pick one project that interests the group. Clarify the purpose if needed. Are the benefits clear?
• Brainstorm some ideas, questions, suggestions and approaches to that project. Record on the “tablecloth.”
• “Owner” of the chosen idea stays at the table for round 23. Round 2: Move to new tables – mix it up!
• Table host tell the story of the project the previous round focused on. • Brainstorm more ideas for that group/activity.
4. Full group: Each table share out a few highlights of the project and the ideas brainstormed.
http://tinyurl.com/28t9rb
Technology for/and/by
Community
http://www.flickr.com/photos/poagao/527259919/ http://www.flickr.com/photos/poagao/494418919/
Thinking abouttools
http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787/
http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/
Community…
Perspective
The simplest thing that could possibly work…
Ward Cunningham, inventor of the wiki
http://www.flickr.com/photos/lynetter/483849193/in/set-72057594139269787/
addressing inherentcommunity tensions Tools
Groupasynchronous
IndividualInteracting
Publishing
synchronousGroup
asynchronous
discussion boards
teleconference
chat
instant messaging
member directory
wikiblog
telephony/VoIP
individualprofile page
e-mail lists
scratch pad
RSS
“new” indicators
subscription
podcast
contentrepository
presenceindicator
buddy list
security
Q&A systems
RSS aggregator
newsletter
calendar
videoconference
application sharing
whiteboard
site index
participation statistics
search
subgroups
personalization
communitypublic page
versioncontrol
documentmanagement
UseNet
contentrating
scheduling
polling
commentingsocial
networking tools
tagging
individualbookmarking
sharedfiltering
geomapping
www.TechnologyForCommunities.com
Etienne WengerNancy WhiteJohn Smith
micro-blogging
socialbookmarking
mashups
Activities
Community profilesas patterns of togetherness
Community activities
oriented to …
… meetings
… context… community cultivation
… access to expertise
… projects… open-ended conversation
… content publishing
… individual participation
… relationships
© 2006 Wenger, White, and Smith
David Wilcox
… meetings
… access to expertise
… context… community cultivation
… projects… open-ended conversation
… content publishing
… individual participation
… relationships
© 2006 Wenger, White, and Smith
Community activities
oriented to …
Course
Learner’sBlog
Learner’sBlog
Learner’sBlog
Learner’sBlog Learner’s
Blog
Learner’sBlog
Learner’sBlog
Learner’sBlog
Learner’sBlog
Learner’sBlog
Learner’sBlog
Learner’sBlog
CentralBlog
ExternalReader
ExternalReader
RSS FEED
Reader
Reader
Reader
Reader
Reader
Reader
Reader
Reader
Reader
Reader
Reader
Reader
ExternalReader
Roster
Syllabus
Schedule
Course
… meetings
… access to expertise
… context… community cultivation
… projects… open-ended conversation
… content publishing
… individual participation
… relationships
© 2006 Wenger, White, and Smith
Community activities
oriented to …
Support Community
Forums
Directories
BlogBlog
BlogBlogBlog
BlogBlog
Blog
Blog
Blog
Blog
Blog
Blog
Blog Blog
Blog
Blog
Blog
BlogBlog
Blog
Blog
Blog
Blog
Social networking tools
SupportCommunity
… meetings
… access to expertise
… context… community cultivation
… projects… open-ended conversation
… content publishing
… individual participation
… relationships
© 2006 Wenger, White, and Smith
Community activities
oriented to …
Edubloggers
Edubloggers
Community my arise between the blogs around shared interest
Edublogger #2
Edublogger #3
Edublogger #1
http://www.go2web20.net/
Let’s do it with others…
• http://socialmedia.wikispaces.com/presentation
• http://socialmedia.wikispaces.com/presentation-introduction
Community Technology Stewardship
http://www.flickr.com/photos/dani3l3/364684710/
“Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…
Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.”
Wenger, White and Smith, 2007
http://www.flickr.com/photos/philwalter/348238734/
Online Facilitation
Nancy White, Full Circle Associates, cc 2007
Nancy White, Full Circle Associates, cc 2007
Designed for a group….
Nancy White, Full Circle Associates, cc 2007
…experienced as an individual.
• keep things as simple as possible
• repeat key messages
• be explicit – don’t assume you understand or that others understand you
• keep it simple – short messages are good!
face to face, telephone or online induction
From: http://oubs.open.ac.uk/e-moderating/fivestep.htm Gilly Salmon
start from where people are…
Already established patterns
• gently transition from existing tools if necessary
• pair more complicated technologies with IM to coach and support
• know when to pick your battles
start with a simple, valuable “ask”
Buy-In
• one small activity on the site
• get and offer feedback
• acknowledge all initial contributions
• use suggestions
In doing, we learn.
George Herbert
Buddy-up
• bring people on in small groups
• pair more tech-savvy people with new-bees
• launch more intensive projects in groups of 5-10
• people like to know they are not alone…
http://www.flickr.com/photos/nicmcphee/418922552/in/set-72157600218310366/
Build participation
http://www.flickr.com/photos/dcleesfo/164496007/ by Dave Lee
From: 2005 Wing Lam, Alton Chua, Jeremy B. Williams and Cecelia Lee Virtual teams: Surviving or thriving? http://www.ascilite.org.au/conferences/brisbane05/blogs/proceedings/41_Lam.pdf
ODI: 6 Network Functions
• Filters• Amplifyers• Convenors• Facilitators• Investors• Community
builders
http://www.odi.org.uk/Rapid/Projects/PPA0103/Functions.html
Technical Skills
• Know enough
• Be curious
• Experiment
• Have friends
Nancy White, Full Circle Associates, cc 2007
self-Awareness
Nancy White, Full Circle Associates, cc 2007
don’t worry –
there will be bumps in the road…TALK about them
Epilogue
Resources
ContactNancy Whitenancyw at fullcirc dot com
http://www.flickr.com/photos/poagao/527259905/