Download - Facility engineering and Maintenance
Facility Engineering and Maintenance
Rooms Division
Unit Objectives Describe the role and responsibility of
engineering and maintenance department Explain the importance of managing
maintenance in relations to guest comfort Relate the impacts of utilities and hotel
profitability Suggest ways to promote environmental
awareness in accommodation business
The role of engineering and maintenance department
The primary job of the engineering and maintenance department is to properly maintain the hotel building, equipment and grounds.
ROLE OF THE ENGINEERING AND MAINTENANCE DEPARTMENT• Protecting and enhancing financial value of
the building and grounds for the hotel’s owners
• Supporting the efforts of all other departments through the timely attention to their E&M needs
• Controlling maintenance and repair costs• Controlling energy usage• Increasing the pride and morale of hotel staff• Ensuring the safety of those working and
visiting the hotel
Maintenance and Engineering• Designing and constructing the bulding,
maintaining it and periodically renovating and modernizing it
• Application of physics, chemistry and mathematics to design and operate buildings
• Maintaining hotel physical property. Must be planned, implemented and recorded
• The cost of maintaining a building. Durable finishes, hi quality and long life equipment will save money in the long term
• Predictable life span.
Managing Maintenance (Routine)
Exterior Interior
Routine roof inspection,repair, seal inspection and care and painting
Changing of light bulbs
Guestroom and public space items that malfunction, wear out or break and need repair or replacement
AN EFFECTIVE PREVENTIVE MAINTENANCE PROGRAM WILL SAVE THE HOTEL MONEY BY REDUCING THE FF. Long-term repair costs by prolonging
equipment life Replacement part costs because purchases of
these parts can be planned Labor costs by allowing PM to be performed in
otherwise slow periods Revenue losses from refunds and charge
backs due to guest dissatisfaction The costs of emergency repairs by minimizing
their occurences
The E & M department should create a specific PM program for the ff areas: PUBLIC AREAS
Public Spaces such as lobbies, corridors, and meeting areas, PM programs should also include items such as windows, HVAC units, furniture, lights, elevators, and carpets.
Carpet care is one of the most challenging PM areas for an area an E & M department.
GUESTROOMS The most important and the most extensive,
areas for PM Guestrooms are the most critical to the sales
effort to the hotel’s ability to retain guest and to the maintenance of the asset’s monetary value.
FOOD SERVICES There are 3 major PM concerns in the food
service area: 1. Back of the House like kitchen equipment 2. Dining space used by guests. 3. Food and Beverage that is required for
special functions.
LAUNDRY The washers, dryers, folding equipment, water
supply lines, drains, lighting fixtures, and temperature control units require PM programs.
OTHER EQUIPMENT Additional areas of concern when developing
a PM program include those related to pools, spas, front desk equipment, electronic locks, exterior door locks, motor vehicles, and in hotel transportation( luggage carts and R.A carts.
EMERGENCY MAINTENANCE The strongest rationale for implementing well-
designed and aggressive routine and preventive maintenance programs is the ability to manage repair costs.
MANAGING UTILITIES Those in the hotel industry , take strong
measures to conserve resources and to implement energy management programs.
ENERGY MANAGEMENT PROGRAM Specific policies and engineering,
maintenance and facility design activities intended to control and reduce energy use.
Managing Maintenance (Preventive)
Benefits Program
Long term repair cost by prolonging equipment life
Replacement part cost as purchases can be planned
Labor cost by allowing maintenance performed slowly
Revenue losses from refunds and charge backs due to guest dissatisfaction be prevented
Cost of emergency repairs minimized
Public space Guestroom Food Service Laundry Others
Managing Maintenance (Emergency)
Define
Unexpected Threaten to negatively
impact revenue Require immediate
attention to minimize damage
Require labor and parts that needs to be purchased at a premium
Technology and Maintenance Should be done in all properties of the hotel Bar codes can be used to tag equipment Automated equipment maintenance system
can be used
Utilities Include water, sewage, gas, electricity, fuel for
heating/ cooling the building This is incurred whether or not hotel is
occupied Age of building, design and construction
affects energy use Energy cost represent 3 to 10% of total
operating cost
Utilities
Electricity Heating Component
Most expensive form of energy used in hotel.
Includes lighing and HVAC (heating, ventilation and airconditioning)
Heating of hot water by having a furnace or heat pump seating (water heater) for boiling.
Utilities
Cooling component Natural Gas
Factors include air temperature and humidity of room
Quantity of chilled air entering the room
Operational efficiency of airconditioner
It is used to Heat water Power clothes dryers Directly or indirectly
provide heat to guest rooms, and public spaces
Cook food
Utilities
Water Solid Waste
Aggressively managing consumption is good because: It reduces no. of gallons
uses It reduces amount of
sewage disposal It reduces hot water,
heating cost Hotel laundry is a big
water user
Packaging materials Cardboard, crates,
bags Yard waste
Green hotels The management should work with
engineering and maintenance to evaluate the benefits, costs, societal pressures and marketing impacts on environmental management issues such as Recycling waste water for landscaping Implementing basic recycling Purchasing energy efficient appliance Utilizing thermo pane windows, energy efficient
insulation
The end!!!!!