Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts
By:Boondaring Ronra & Assoc. Prof. Manat Chaisawat
Presented To:Miss Shehla Hasan
Presented By:
Humaira Gill
Safia Khan Waqas Anjum Zohaib ul
Islam
Contents Amari Hotels & ResortIntroductionLiterature Review A case study of Amari Hotels and ResortsMethodologyFactors Affecting Job SatisfactionPreliminary Findings & ResultsConclusion
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Amari hotels and resort
http://onearthtravel.com
Amari hotel and resort changed from the siam lodge group of hotels
Established in 1965It is a respected chain
hotels3247 employees
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
IntroductionTourism accounts for 6% in GDPBring the foreign currency in Thailand economic systemIn tourism hotel industry concerns mostIn hotel industry is much importantturnover is key issue in worlds hospitality industry50% at non management level 25% at management
level
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondaring Ronra and Assoc. Prof. Manat Chaisawat
What is Employee turnover
It is a movement of employees(churden and sherman, 1972)
It is discotinuance of membership in organization(mobley 1982)
Rotation of workers around the labor market b/w org jobs and careers (Carley 1992)
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Measuring employee turnoverNumber of leavers in a particular period as a
percentage of numbers of total employees during the same period
Number of leavers x 100 = Separation rate Average no. working
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Cost of employee turnover
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Job satisfactionHow people feel about their jobs and
different aspects of their jobs. (spector, 1997)
A collection of feeling an individual holds towards his or her job. (Robbins, 2005)
Job satisfaction correlates to the life satisfactio. (Rain,Lane & Steiner, 1991)
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Job satisfaction and employee turnover
Turnover and absenteeism are related to job dissatisfaction
low absenteeism is associated with high job satisfaction
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Stages of TurnoverTo think about quitting jobCost associate whit quitting currant jobSearch the alternative jobAlternative jobEvaluated the acceptability of alternativeCompare with currant jobEmployee turnover
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Theories related to satisfaction
Maslow's hierarchy theory of need
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Two factor theory
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Hygiene Factors Hygiene factors are identified as follows:
Company policySupervisionRelationship with supervisionWork conditionsRelationship with peersSalary Personal lifeStatus & job security
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:
Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Motivation factors Identified as follows:
AchievementRecognitionWork itselfResponsibilityAdvancementPossibility of growth
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
A case study of Amari Hotels and Resorts
http://blog.tourismthailand.org
Purpose of studyTo explore factors affecting employee
turnover.The employee job satisfaction.The impact of satisfaction on employee
turnover at Amari hotels and Resorts, Thailand.
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
MethodologyTarget population is 3247 employees
working for 11 Amari Hotels and ResortsSample of 356 employees Data collected through questionnairesQuestionnaire was designed in English
and Thai language.SPSS was used to analyze results.
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Factors affecting job satisfaction
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Preliminary findings and results
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
conclusion
Work itselfo employee empowermento Appropriate quantity of work
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Working environment
o sufficient tools and resources
o benefit packages according to need of employees
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
Growth and possibility for growth
o career development program for employee.
o Hire from within.
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawathttp://www.istockphoto.com
Limitation Most respondents are non management
Factors Affecting Employee Turnover and Job Satisfaction: A Case Study of Amari Hotels and Resorts By:Boondarig Ronra1 and Assoc. Prof. Manat Chaisawat
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