Final Presentation
Tom Lamar, Jaime McCandless,Shane Moon, Vidie Pong
Agenda
1. Problem Statement2. Personas3. Solutions4. Main Scenarios5. Demo6. Design Evolution7. Lessons Learned
Problem
Giving and receiving feedback in college dining halls
Why is it so hard?• Customer side: Lack of transparency• Manager side: Unrepresentative opinions
Persona
Jaded Jade
• Wants to make a difference• Has given up on the current feedback system
Persona
Reserved Rebecca
• Is very shy• Feels uncomfortable being associated with negative feedback
Persona
Dietary Restriction Dan
• Has a good relationship with the manager• Feels his feedback is representative and is making a difference
Persona
Easy-going Eddie
• His opinions do not motivate him to want to effect a change• Doesn't give feedback because it's too much effort
Persona
Manager Mike
• Wants his customers to be happy• Wants helpful feedback
Solution
Feedback Kiosk
• Transparency- Shows vote count- Allows customers to rearrange listings- Can see manager comments
• Representative Feedback- Collects aggregate feedback
ScenariosIntroductory Scenario
Station Navigation
"General Screen" Scenario
Refreshing a Vote
Understanding of Feedback Aggregation
Final Design
Start
Today
Specific Item
Other StationsSearch
Done
Tap ID
Thumbs up/down
Thumbs up/downWrite comments
Design Evolution
Design Evolution
Design Evolution
UI Improvements- Removed ‘Neutral’ state- Thumbs-up and Thumbs-down automatically moves the item to the top- Visual clues for buttons
Design Evolution
UI Improvements- Visual clues for scrolling
… …
Design Evolution
UI Improvements- Saved state between screens
Design Evolution
UI Improvements- Added animation when sorting an item
Design Evolution
UI Improvements- Search suggestion- Update search results automatically / dynamically
Design Evolution
UI Improvements- Delete button for comments
Lessons Learned
– Importance of looking at Different Stakeholders
– Getting transparency right is difficult
Thank you!Any Questions?
