Flex System X6 Haswell
Seller Presentation
2
Fast
Agile
Resilient
Delivering the fastest results and highest level of productivity by leveraging new technologies and architectures.
Minimizing TCO by responding quickly and seamlessly to dynamic workload demands, optimizing resource investments and simplifying system administration.
Flex System X6 Haswell - Product Messaging
Providing mission-critical system and application availability by tolerating faults transparently, gracefully recovering when necessary and minimizing “touch”.
Industry’s first 8-socket Intel Xeon-based blade server delivering innovation for business advantage
3
X6: Fast. Agile. Resilient.
Rapidly access fact-based actionable information
Get better solution performance at lower cost Get seamless scaling for new workloads
Up to 56% faster
3X more memory than eX5
Enterprise scalability, 4 socket to 8 socket
eXFlash memory-channel storage
First scalable modular design
Fit-for-purpose solutions
Front/back system access
Lenovo XClarity enables software defined visibility of hardware deployment
Advanced Memory Recovery
Advanced Processor Failover
Upward integration with hypervisors
Lenovo XClarity automates complex and repetitive task for increased resiliency
Significantly reduce acquisition costs Alleviate “rip and replace” Accommodate multiple generations of technology in
the same server chassis
Get enterprise-class availability Get CPU. Memory and I/O resilience Easily integrate into virtual environments Reduce support costs
2014 LENOVO. ALL RIGHTS RESERVED.
4
Announcement: Announcing new X6 models with Intel E7 Haswell processors– Two offerings: Lenovo Flex System x480 X6, Lenovo Flex System x880 X6
– New models with Haswell EX E7-4800 v3 and E7-8800 v3 processors • E7-2800 SKUs discontinued by Intel in Haswell
– Worldwide announcement in all geographies
When: Announce: May 5,2015 GA: May 27,2015 Key new features
– Time-to-market, next generation Intel EX 4800/8800 v3 processors with up to ~56% more performance
– eXFlash memory-channel storage - integrates ultra-low latency flash storage directly on the processor/memory bus
– Integrated 10GbE Integrated Virtual Fabric -Supports 8/16Gb FC and QDR IB Customer benefit: Performance enhancements across compute, storage & networking
capabilities
.2014 LENOVO. ALL RIGHTS RESERVED.
Flex X6 Compute Node Announcement Overview
5
Flex System x480/x880 X6 E7 Haswell Strategy
Industry’s first 8-socket Intel Xeon-based blade-server delivering innovation for business advantage
Key Features Customer BenefitsCPUs based on Haswell E7 48xx & 88xx product families
• Maximize compute and memory performance for mission-critical database and analytic workloads
• VM performance supporting 180 number of VMs per 2S
Integrated 10GbE Integrated Virtual FabricSupports 8/16Gb FC and QDR IB
• Flexible, virtual IO solution enables business agility with line rate performance and increased control and reliability
• Enable multiple protocols (FCoE/iSCSI) with Features on Demand for a more flexible I/O solution
Scalable 2S compute node design that can scale up to a 4S or an 8S system
• Get up and running faster by standardizing on a single platform for 2-, 4-, or 8-socket server needs
• Pay-as-you grow scalability, so customers invest only on what’s needed but with the ability of scaling up later
How to Win
1. Focus on highest level of performance and RAS features to identify target segments
2. Highlight scalability capabilities and pay-as-you-grow benefits
3. Leverage new hardware management
How to Win
1. Focus on highest level of performance and RAS features to identify target segments
2. Highlight scalability capabilities and pay-as-you-grow benefits
3. Leverage new hardware management
Target Market Target Buyer OI Source New/Refresh
High-End Virtualization, Mission-Critical Databases, Business Analytics, Cloud, SAP HANA
• CIO• IT Executive or Manager• System Architects
• Lenovo sellers• Business partners
Refresh of the x480/x880 X6 E7 Ivy-Bridge
Flagship x86 platform enabled with EXA technology for trusted resiliency, innovative agility, and break-through performance
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Focus on promoting new Haswell 4S (x480) models, and 8S (x880) scalability.– Lenovo has the only 8S scalable blade product on the market
– HP & Dell do not have E7 offerings- we are on our 2nd generation
– Target mission critical workloads in customers looking to move to converged systems
x280 will remain Ivy Bridge CPU; (Intel has discontinued the 2800)– Position the x280 as a virtualization platform because of its large memory capacity (48
DIMMs)
– Scalable offerings will begin with 4S
Use eXFlash capability to target customers with large database and/or virtualization requirements.
– HP, Cisco, & Dell do not support eXFlash or other Non Volatile Memory (NVM) technology
Other things to consider: – Flex X6 Compute nodes deliver high revenue, GP and PTI.
– Demonstrates Lenovo’s leadership and innovation across multiple technologies
Seller Focus – Flex X6 Compute Nodes
2014 LENOVO. All rights reserved.
7
x280 X6 – Intel has discontinued E7-2800 SKUs with EX HaswellAnnounce Lenovo IB MTMs to cover price point and ease transition
• Two sockets
• 2 x Intel E7 2800 v2
• 3TB memory (48 DIMMs)
• Up to 4 networking adapters
• 2 x 2.5” HDD / SSD
x480 X6Ideal for workloads such as large virtual machines, analytics and databases requiring more cores as well more memory per system or VM
• Scales to 2 or 4 sockets
• Up to 4 x Intel E7-4800 v3
• 6TB memory (96 DIMMs)
• Up to 8 networking adapters
• 4 x 2.5” HDD / SSD
• 4 x 10 GbE LOM
x880 X6Ideal for workloads that demand the highest levels of performance such as analytics and databases requiring more cores as well more memory per system
• Scales to 2, 4 or 8 sockets
• Up to 8 x Intel E7-8800 v3
• 12TB memory* (192 DIMMs)
• Up to 16 networking adapters
• 8 x 2.5” HDD / SSD
• 4 x 10 GbE LOM
*64GB DIMM available on 8 socket x880 in 4Q14. Contact Lenovo rep for interoperability help with specific configurations.
Lenovo Flex System X6: Portfolio Overview
8
Flex System PortfolioEnterprise Chasssis Networking Storage Mangement Software
Ethernet: InfiniBand: FibreChannel: Dedicated Storage Flex System Manager – management appliance
XClarity– Virtual Appliance1/10/40GbE Switches
56Gbit QDR/FDRInfiniBand Switches
8/16Gbps FC-Switches
10GbE/FCoEConverged Switches
External Shared Storage:
8/16GbpsFC-Interconnect Modules
1/10GbE Interconnect Modules
x86 Compute Nodes
x220 x222 x240 x440 X6 Expansion Units
• Entry 2S E5-2400 up to 12 DIMMS
• Up to 14 nodes per chassis• Small workloads – file/print etc
• Dense 2S E5-2400• Up to 28 nodes per chassis• VDI & Infrastructure consolidation
• High value 2S E5-2600 up to 24 DIMMS
• Up to 14 nodes per chassis• No compromise design – suits most enterprise applications
• Cloud, VDI, Virtualization & Infrastructure applications
• 4S E5-4600 up to 48 DIMMS• Up to 7 nodes per chassis• Database and high density virtulization
• Scalable 2S to 8S E7-2800/4800/8800
• Base 2S building block with 48 DIMMS
• Support for up to 12 DDR3 eXFlash DIMMS
• Mission critical applications like Database, Business Analytics and Virtualization
• PCI Expansion Node: standard PCIe / GPU support
• Storage Expansion Node: dedicated storage support – Example VMWare vSAN
2S Nodes 4S+ Nodes
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Flex System x86 Compute Nodes Positioning
OEM / Embedded
CSC/MSP
Enterprise Solutions
Infrastructure
HPC
2 Socket 4 Socket Scalable
x240
EnhancedPlatform
Dual Proc
High-Density Virtualization
StandardHigh-Value
features
x440
Price-Performance
Platform
4-socket
High-End Virtualization
MainstreamDatabases
X6High performance scalable
Up to 8 socket, 15C/socket Up to 192 DIMMs
Mission critical workloads, maximum virtualization, scale-
up database applications
x440High performance compute node
with compute, memory and I/O capacity
48 DIMMs for memory intense Performance optimized with
leadership IO capacity
x240High Density, high performance
optimized for virtualization 24 DIMM slots
Integrated HW RAID 0,1 & HS HDDs
Performance optimized with flexible IO capability
x880-Highest x86Performance--More cores/
memory-Analytics
-Large DBs
x480-Large VMs-More cores-Analytics-Med DBs
x280- Large VMs
- More memory
Flex System X6
ScalablePerformance
2,4,8 socket
Mission-CriticalWorkloads
MaxVirtualization
Highest Levelof RAS
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Flex System X6 Compute Nodes: target marketsFlex Nodes
Family
PrimaryWorkloads
Business Value
Where FlexExcels
Banking/Finance Research Education Government Telecom Manufacturing
Virtualization Cloud Database Analytics
Flex System x280 X6 Flex System x880 X6Flex System x480 X6
Shift business services into high gear
Actionable information, delivered faster
A system that is up to 56%1 faster—which means more work in less time
Ensure flexibility to grow as your business does
Scale seamlessly as your analytic workloads increase
Avoid the cost and disruption of rip-and-replace
Realize maximum flexibility: Run different workloads simultaneously
Create a business-awareready-for-innovation architecture
Maximize application uptime
Reduce support costs with easier maintenance
COMPETITIVE COMPARISON
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Flex System X6 Haswell vs the CompetitionNewport Haswell 4S EX ITE
System X Flex System HP BladeSystem C-class Dell PowerEdge Cisco UCS Blade
Product Newport x480 4S (May ‘15) No Scalable Offering No Scalable Offering B460 M4 (2Q15)
Processor Haswell 4S 165w 15c No E7 Offering No E7 Offering Ivybridge 4S 165w
Scalable 4S, 8S 4S
Blade Form Factor Full wide single high 2S Full wide single high 2S
4S nodes per chassis 3 in 10u 2 in 6u
Memory – 4 socket 96x DDR3, R, LR, Flash 96 x DDR3, R, LR, No Flash
Max Memory 6TB with 64GB 6TB with 64GB
On Blade Storage 2+2 HSSFF SAS/SSD; 4+4 1.8” SSD 2+2 HS SFF, not joinable in 4S
Disk Drive Interface 12Gb SAS/SSD 12Gb SAS/SSD
Onboard RAID RAID 0/1; RAID 5 w/ optional M5100 RAID 0/1
RAID Cache None None
Ethernet 4p+4p 10G vNIC LOM w/ FCoE 4+4p 10G (2mLOM slots)
I/O Connections 4+4 PCIe Mezz slots 4 PCIe Mezz slots
Embedded USB/Flash 2+2 ports 2 Flash SD card
BMC IMM2 CIMC
Warranty 3/3 NBD 3/3 NBD
Systems Management XClarity UCS Manager
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Competitive Assessment
Strengths:• # DIMMs and max memory (H)• DDR3 Flash DIMM (H,C)• # SSD’s (H,C)• Street price vs. Cisco
Strengths:• # DIMMs and max memory (H)• DDR3 Flash DIMM (H,C)• # SSD’s (H,C)• Street price vs. Cisco
Weaknesses:• DDR4 delay until 2016 (H, C)• # of 4s nodes in chassis (H)• Power efficiency (SpecPower)
Weaknesses:• DDR4 delay until 2016 (H, C)• # of 4s nodes in chassis (H)• Power efficiency (SpecPower)
Recommendations:• Capitalize on Flash leadership• Accelerate DDR4 delivery• Accelerate DDR4 Flash
Recommendations:• Capitalize on Flash leadership• Accelerate DDR4 delivery• Accelerate DDR4 Flash
Concerns:• HP will offer some FOD CPU capability• HP will have front PCIe SSD
Concerns:• HP will offer some FOD CPU capability• HP will have front PCIe SSD
Competitive System HP ProLiant BL680 FO
Cisco B460 M4 Comments
Feature / Function C - A C - A Delayed DDR4
Price C A 1.0 List to HP?, Partner price advantage over Cisco
Performance C – M C - M DDR3 instead of DDR4
Overall C A 1.0 Price to HP sends new message to customers
Overall Competitive Assessment = Competitive vs. HP 4s Blade
Leadership Advantaged Competitive Marginal Non-Competitive
Fast: Increased Performance
2014 LENOVO. All rights reserved.
eXFlash DIMMs
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Flex System X6 nodes utilize eXFlash for dramatic increases in performance
The Business Challenge With larger amounts of data being processed at a much faster rate,
scaling I/O performance is difficult – adding disks can increase overall IOPs but at a heavy infrastructure cost
The Flex System X6 Technology Solution Lenovo eXFlash memory-channel storage integrates ultra-low latency
flash storage directly on the processor/memory bus. This means significantly better IOPs and latency for better solution performance
Differentiated features exclusive to Lenovo WriteNow provides the ability to commit data earlier
– reducing latency by 3x compared to other flash storage1
RAID 1 provides protection for the most critical data in the largest cache in the server
Additional technology: Flash Cache Storage Accelerator
The Client Benefit Ability to perform database transactions faster and with a higher throughput Consolidate and reduce attached storage by moving storage into the server Host larger virtual machines by providing the processor a larger cache Save on management, networking and energy costs deploying on Flex System
Lower latency1
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eXFlash DIMM’s answer the clients demand for fast & responsive storage
eXFlash memory-channel storage
Available today!
Fastest flash response time in the market– Significantly lower write latency than any other Flash offering; as low as 3.3
microseconds
• up to 83% lower latency than PCIe** and 95% lower latency than SSD***
• Fastest response time available for analytics, critical VMs and high frequency trading
Consistent performance under mixed workloads– more than 125K IOPS per eXFlash DIMM†, scaling linearly without negatively impacting
latency– On memory bus – avoids potential I/O contention
• Databases from 200GB to 12.8TB have deterministic response times and consistent performance
• Confidence to support several times more VMs per server without degradation of service
– Ideal for large databases, highly virtualized systems
Scalable form factor/performance/capacity– Leverages ubiquitous DIMM slots - ideal for all server types including Flex System– Interoperable with standard DDR3 RDIMMs.– Supports anywhere from 200GB to 12.8TB of flash Scalable Form
Factor, Capacity, Performance
meets every need
Deterministic,
Predictable
Performance
Deterministic
Latency approaching DRAM
* Enhanced benefit from Lenovo WriteNow™† Benchmark plan to validate
eXFlash DIMM
**Fusion IOScale @ 19µs write latency ***Intel S3500/S3700 SSD @ 65µs write latency
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Offering Benefit Lenovo Dell HP
Host Base Caching Software Easily and efficiently enable Flash + HDD’s X X
Lower Priced PCIe Flash Enterprise Performance at Lower Cost X X
Hybrid Drives Fastest Hard Drives Available X X
100k IOPS SSDs Performance and Endurance X X
Broadest Portfolio Choice and Best Fit for Requirements X X
Accelerated RAID Adapters Performance with RAID data protection X X
eXFlash DIMM Lowest latency and most consistent performance X X
System x Flash vs. Competition
Agile
2014 LENOVO. All rights reserved.
20
Flex System X6 Compute Node scalable connectorsScalability Made Easy!
• Scales to meet growth needs• Modular blade design delivers
fit- for-purpose solutions
Pluggable 4-socket scaling connector attaches here
Scale to 4-socket server with pluggable connector
Scale to 8-socket server with pluggable connector
Pluggable 8-socket scaling connector attaches here
Start With 2 2 Socket x480’s=
=
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Key Business Scenarios/Use Cases
Automatic caching with caching software and innovative Flash technologies for higher performance.
2 socket to 8 socket scalability for lowest acquisition cost and max flexibility.
Advanced Core Recovery, Upward Integration of RAS and Rolling Firmware Updates deliver exceptional memory, core, and I/O RAS.
Enabled with the fastest memory speeds at the highest memory capacities for break-through performance.
Flexnode Partitioning, Modular and scalable design for superior agility to deliver the solution your clients need.
Advanced Core Recovery and Upward Integration of RAS with standard operating systems for the highest VM availability and mobility.
Innovative Flash technologies for fastest response times, lowest latencies.
Data Warehouse
VDI
Private Cloud
Business Analytics
In-Memory DB
ERP Database
On-Line Transaction Processing
Avoid risk by investing in the most trustworthy x86 platform.
Networking
23
EN20
92 –
1G
b In
t. &
1/1
0G E
xt.
SI40
93 –
10G
b In
t. &
10/
40G
Ext
. Sim
ple
Conn
ectiv
ity
EN40
93R
– 10
Gb
Int.
& 1
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xt. (
Mul
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odes
: L2,
L3,
Ope
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asy
conn
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CN40
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10/
40G
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. – F
CoE
&
low
cos
t FC
conn
ectiv
ity
Lead Offerings - Differentiation & Value
Flexible & Scalable
* Only supports 2-port adapter, can not support all ports on a 4-port adapters
Specific Needs - Offerings
Cisc
o N
exus
B22
Fab
ric E
xten
der f
or F
lex
Syst
em*
Flex
Sys
tem
EN
4023
10G
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alab
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witc
h (B
roca
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EN61
31 –
40G
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hern
et -
Mel
lano
x
EN40
91 –
10G
b Pa
ss-T
hrou
gh*
Unmatched Ethernet Portfolio Flex System
SI40
91 –
10G
b Sy
stem
Inte
rcon
nect
*
Ethernet Competitive PositioningLenovo – Ethernet only Description HP Dell Cisco UCS
Flex System EN2092 1Gb Ethernet Scalable Switch
1Gb OnlyHP 6125G
Cisco 3020 / 3120G
PowerConnect M6220 / M6348
Cisco 3032 / 3130GNot Available
1Gb/10Gb external uplinks
1/10 Virtual Connect
HP 6125G/XG
ProCurve 6120G/XG
Cisco 3120X
PowerConnect M6220
PowerConnect M6348
Cisco 3130X
Not Available
Flex System Fabric SI4093 System Interconnect Module
10Gb (better option than pass-thru)
Virtual Connect Flex-10
VC Flex-10/10D
Cisco Fabric Extender
PowerEdge™ M I/O Aggregator
Cisco Nexus B22DELL Blade Fabric Extender
UCS 2104XP UCS 2208XP & Fabric Interconnect
Flex System Fabric EN4093R 10Gb Scalable Switch
All 10Gb ProCurve 6120XG PowerConnect M8024-k
Dell Force10 MXLNot Available
Flex System Fabric CN4093 10Gb Converged Scalable Switch
FCoE HP Virtual Connect FlexFabric Dell M8428-k Converged 10GbE Switch Not Available
Cisco Nexus B22 Fabric Extender for Flex System Cisco FEX Cisco Fabric Extender for HP BladeSystem
Cisco Nexus B22Dell Blade Fabric Extender Not Available
Flex System EN4023 10Gb Scalable Switch (Brocade)
Brocade VCS Not Available Not Available Not Available
Flex System EN6131 40Gb Ethernet Switch (Mellanox)
40Gb Ethernet Mellanox SX1018HP Ethernet Blade Switch Not Available Not Available
25
Lenovo Flex System Mezzanine Card Offerings – x86 NodesMezz Card I/O Partner # of ports Speed Protocols/Features Comments
Ethernet Mezzanine Cards
EN2024 Broadcom 4 port 1Gb Eth
CN4022 Broadcom 2 port 10Gb Eth, FCoE, iSCSI, vNIC2, SR-IOv
EN4172 Broadcom 2 port 10Gb Eth
CN4054/CN4054R Emulex 4 port 10Gb Eth, FCoE, iSCSI, Virtual Fabric, vNIC2, UFP, SR-IOv
FCoE and iSCSI require Feature on Demand license key
CN4052/CN4058S Emulex 2 port/8 port 10Gb Eth,vNIC1, vNIC2, UFP FCoE and iSCSI require Feature on Demand license key
EN4132 Mellanox 2 port 10Gb Eth, RoCE
EN6132 Mellanox 2 port 40Gb Eth, RoCE Supported with 40Gb Switch – EN6131
Fibre Channel Mezzanine Cards
FC3172 QLogic 2 port 8Gb Native FC, NPIV
FC5172 QLogic 2 port 16Gb Native FC, NPIV
FC3052 Emulex 2 port 8Gb Native FC, NPIV
FC5052 Emulex 2 port 16Gb Native FC, NPIV
FC5054 Emulex 4 port 16Gb Native FC, NPIV
FC5022 Brocade 2 port 16Gb Native FC, NPIV, Brocade SAO
FC5024D Brocade 2 x 2 port 16Gb Native FC, NPIV, Brocade SAO Supported only with x222 node
Infiniband Mezzanine Cards
IB6132 Mellanox 2 port FDR Infiniband IB, RDMA, EoIB
IB6132D Mellanox 1 x 2 port FDR Infiniband IB, RDMA, EoIB Supported only with x222 node
Resilient
2014 LENOVO. All rights reserved.
New Systems Management
2014 LENOVO. All rights reserved.
28
Simplified, foundational hardware resource manager– Discovery & inventory
– Monitoring
– Firmware updates
– Configuration Patterns
– Bare metal deployment
2015 LENOVO. ALL RIGHTS RESERVED.
New System x Manager
Delivering IT Efficiency Across the Compute Infrastructure
XClarityCentralized policy-based resource management
REST API
Upward Integration
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Stand-Alone & Pro CapabilitiesLenovo XClarity
AdministratorLenovo XClarity Integrators
for vCenter / MSSC (formerly know as UIM)
Lenovo XClarity Pro
Packaging & supported servers
Software virtual appliance
Hardware appliance
Blade & rack server management
Automated hardware resource deployment &
administration tasks
Auto-discovery & monitoring
View cluster resources
Topology view
Chassis map
Unattended policy-based firmware updates
Server/chassis configuration templates
Network configuration templates
Baremetal provisioning
Automated resiliency in clusters
Non-disruptive firmware updates
Non-disruptive server reboots
Predicted failure-based VM migrations
Extensibility
REST APIs
XML APIs
Windows PowerShell
Recommended Management System X6 HaswellX6 Haswell, X6 Ivy Bridge,
eX5 & predecessorData centers with X5 and X6
servers
RAS
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X6 delivers mainframe-like RAS because it integrates across the hardware & software stack
Intel® Run Sure Technology enables enterprise RAS on the Intel® Xeon® E7 processor familyMemory Rank SparingMemory MirroringMemory page retireMCA Consumed Error PCIe Live Error Recovery
X6 enables additional platform level RAS for higher availability
Automated processor failoverAutomated backup of management firmware
Automated memory page integrity sorting
Memory page retireAdvanced recovery of processor transactions
X6 integrates the software stack for solution-level RAS management
Lenovo unique Upward Integrated Modules for VMware and Hyper-v Rolling Firmware Updates Advanced RAS
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X6 delivers mainframe inspired RAS because it integrates across the hardware & software stack
Self Healing – Memory RASPage Retire – The ability to proactively identify and quarantine memory page failures from affecting system or application availabilityMemory Page Sorting – Real-time sorting of memory pages based on the level of integrity – keeping the most resilient memory pages available for applicationsAutomated Backup of system management during a failure -- maintains system integrity and availability
Self Healing – CPU RASMCA Core Recovery – The ability for the OS to isolate MCA uncorrectable errors to a single VM or application rather than affecting the entire serverFault Resilient Boot – Allows the server to disable cores or processors and continue to boot if a failure is detected at startup, maintaining access to networking, storage, and system management
Self Healing – VM RASUpward Integrated Module for Rolling Firmware Updates -- allows clients to update all of a virtualized cluster of servers without affecting application availabilityUpward Integrated Module for RAS -- allows clients to proactively manage policies in responding to PFAs
BACKUP
MARKET ANALYSIS
36
‘Things’ will be connected globally by 20204
of LOB and IT leaders are planning big data implementations
or are already leveraging them1
increase in spending on market analytics1
of all data on Earth is less than 2 years old1
monthly active Facebook users
worldwide3
1 Data from Lenovo Annual Survey of IT and line-of-business leaders for 20132 From Lenovo CSuite study: The Customer-activated Enterprise: Insights from the Lenovo Global CSuite Study 20133 Facebook data, January 2014, http://www.statisticbrain.com/facebook-statistics/4Tipping the Scale: On the Cusp of a Demand-Driven Internet of Things (IoT) Market, IDC, March 2014
90% 70% 1 billion+
60% 30 billionGlobal data center IP traffic will
triple over the next 5 years2
3X
As demands upon IT accelerate, infrastructure matters even more.
Response from business leaders
More connectionsMore data than ever
Mobile, social, big data & analytics are redefining client engagement
37
For powerful business outcomes
Reduce cost Increase agility Improve efficiency
30% lower energy costs
vs. Blades
50% lessphysical disk space
3X performance increase in applications
66% faster set up time
80% less datacenter
space required
2X app density in same floor space
Lenovo Enterprise Services
39
Lenovo Enterprise Services – Key Values
Access when customers need it,
where they need it, and how
they need it
Quick diagnostics and resolution
via contact center, web tools,
remote support and on-site
Flexible offerings to meet any
customer requirement
We know our systems best and
have deep technical resources
Comprehensive documentation,
training and tools
Technicians with years of
experience and expertise
Secure data access and
controlled environments
Certified, technicians and
support personnel providing
consistent global resources
working to solve problems
Well defined and executed
escalation paths
Genuine, quality parts
TrustedReliableResponsive
2015 LENOVO. ALL RIGHTS RESERVED.
40
Unmatched Global Service Delivery Network 24 x 365 Network Availability
42 Level 1 and Level 2 Call Centers supporting more than 35 languages
10,000+ best trained HW and SW technicians providing on-site support globally
~600 Main parts stocking locations supporting over 160 countries
Certified Lenovo parts meet stringent quality requirements
Services provided to meet customer requirements from base warranty to customized support
Customer Benefits No material change in service provider (Level 3 and PFE’s now reside at Lenovo)
Product and Services are reliable, consistent, and scalable
Support access to development and design teams
Single point of contact and problem resolution
Predictable cost and continuous global coverage
Lenovo Best in Class WW Service Capabilities
2015 LENOVO. ALL RIGHTS RESERVED.
41
Lenovo x86 Maintenance & Service Offerings
Maintenance Upgrades
Warranty Service Upgrades• 24 x 7 onsite response• 4 or 2 hr response time• Repair with parts and laborHardware Maintenance (HWMA)• 9x5x4 hr response time• 24x7x4 or 24x7x2 hr response time• Onsite repair with parts and laborEnhanced Support• Microcode Support • Hard Drive RetentionWarranty extensionsRemote Technical ServicesPart Sales & Billable Services
Complete portfolio of warranty upgrades and extensions
Consistent high quality delivery through delivery partnership with Lenovo
Network of Lenovo Authorized Warranty Service Provider Business Partners for customer choice
• Skued Services
• Warranty Upgrades and Extensions• Point and Click Acceptance• Part Numbers by geo and MTM• Designed for attach to HW sale
Service Contracts• Customer Specific Contracts• Complex Warranty Extensions• SOW Contracts• Targeted to Global, LE and Volume Buyers
Base Warranty
• 9 x 5 Next Business Day Limited Onsite
• 24 x7 Call Center Support• 1 yr or 3 yr, based on machine type• Many parts are Customer
Replaceable
2015 LENOVO. ALL RIGHTS RESERVED.
42
How are Lenovo Services Sold?
ss
Skued Offerings Billable Contracts Usually sold when new HDW is sold
Usually sold at a ratio of 1:1 with a HDW
Ordered through the same tools as HDW
Invoiced with same payment terms as HDW
Non refundable – outside limited HDW return policy
Scope of service predefined and not negotiable
Term of service is usually for 3, 4, or 5yrs
After term expires, a new sku purchase is required
Often sold after hardware is already installed
Often includes multiple services and service levels
Contract created and billed through contracting
tools
Flexible invoice options (pre-pay, monthly, annual)
HDW can be added and removed – prorated billing
Scope of service is flexible and negotiable
Fosters on-going customer relationship
Optional automatic renewal / evergreen contractsSERVICE
2015 LENOVO. ALL RIGHTS RESERVED.
43
SPST is a global web based application designed to enable customers, partners, and Lenovo employees with instant and convenient access to the current Lenovo x86 Server and Lenovo OEM Storage Services offering portfolio across all geographies.
Benefits: Efficient method to maintain current Lenovo Services compatibility matrix
On demand download of the Lenovo Services Supported Product List (SPL)
Quick, easy, and flexible search functions for available service offerings
At-a-glance view, by geography of the Worldwide Lenovo Services portfolio.
Makes it easy to attach services when quoting and selling x86 servers
SPST: https://www-304.Lenovo.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
How Can I Find The Right Service to Sell?
2015 LENOVO. ALL RIGHTS RESERVED.
Use the ServicePac Product Selector Tool to find skued Lenovo Services
44
SPST: https://www-304.Lenovo.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
2015 LENOVO. ALL RIGHTS RESERVED.
SPST Web Link (Bookmark It)
Lenovo – must always be selected
45
Lenovo Service Attributes:– Trusted services delivered to the highest quality, worldwide
– Single point of contact globally for an outstanding customer experience
– Genuine parts, certified technicians, authorized partners
– 24x7x365 coverage delivers maximum customer uptime and value
– Support services personnel have access to development and design teams
How do our customers benefit?– Predictable cost and continuous global coverage
– Services maximize return on investment
– Reliable, consistent, and scalable services to meet specific customer needs
– Experienced, skills, and highly-trained technicians for fast problem resolution
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Lenovo Enterprise Services … Points to Remember