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From Start-up to Public Company – the inContact Journey
Paul Jarman, CEO
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The inContact Journey
1. Strategy: Adapt & Focus
2. Financing
3. Customer Success
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1997
Mesa, Arizona
6 people
UCN – Long-distance phone services
The inContact Journey
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“Cloud Technologies can be seen as the biggest threat to the established order of on premise software…”- ZDNet
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5
TODAY1000+ employees
Salt Lake City, UT Columbus, OHBolivia Philippines
Complete. Cloud. Contact Center.
The inContact Journey
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Strategy: Adaptability & Focus
Adaptability
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7
Vision + ParanoiaSay “No” More
Got Talent?
Strategy: Adaptability & Focus
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Financing
Early Financing
to Public
Offering
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FinancingEarly Financing to Public Offering
Litmus Test
Timing
Hard Lessons
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The inContact Journey
Customer
Success
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Age of the Customer
Customer Success
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Customer Success
By 2020, less than 10% of brands will be able to differentiate with products and services.
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Infinite Choice. Easy.
Effortless.Instantly.
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Customer Success
Construct aDELIBERATE PLAN for the customer experience at every stage of the journey.
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incontact.com