Download - Frontiers sutton spohrer 20150711 v2
04/15/2023 2
Reflecting on Sutton’s “Scaling Excellence”Jim Spohrer, IBM
Director, Global University Programs (GUP) and Cognitive Systems Institute Group (CSIG)Frontiers in Service, Saturday July 11, 2015
http://www.slideshare.net/spohrer/Frontiers_Sutton_Spohrer_20150711_v2
© IBM 2015, IBM UPward - University Programs Worldwide accelerating regional
development
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Moore’s-Like Law for Scaling Smart Service Systems
Computational System
Smarter TechnologyRequires investment roadmap
Service Systems: Stakeholders & Resources
1. People 2. Technology3. Shared Information4. Organizations
connected by win-win value propositions
Smarter Buildings, Universities, CitiesRequires investment roadmap
What $1000 buys
04/15/2023© IBM 2015, IBM Upward University
Programs Worldwide accelerating regional development
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In Summary
04/15/2023© IBM 2015, IBM Upward University
Programs Worldwide accelerating regional development
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“A service scienceperspective considersthe evolving ecology of service system entities, value co-creation andcapability co-elevationInteractions, their capabilities, constraints,rights, and responsibilities.
Cognitive SystemsEntities
Service SystemsEntities Cognitive
AssistantsRights &Responsibilities
Helping individuals and organizationsscale service innovation excellence,
and close “knowing - doing” skills gap
People:From I to T-shape and Beyond!
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worldwide accelerating regional development (IBM UPward)
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Many disciplinesMany sectors
Many regions/cultures(understanding & communications)
Deep in one sector
Deep in one region/culture
Deep in one discipline
IBM in Silicon Valley:From Punch Cards….
04/15/2023© IBM 2015, IBM Upward University
Programs Worldwide accelerating regional development
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On August 22, 1943, 105 men, women and children, among them 43 IBM employees, alighted from a special train that carried them across the continent to establish new homes and the new IBM Card Manufacturing Plant Number 5 at 16th and St. John Streets, San Jose, CA.
04/15/2023© IBM 2015, IBM Upward University
Programs Worldwide accelerating regional development
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IBM in Silicon Valley:To Brain Chips….
04/15/2023© IBM 2015, IBM Upward University
Programs Worldwide accelerating regional development
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Reminders
• Photo Contest• Survey• Drought• Personal Belongings• Drop Box -http://bit.ly/1DYwGxy – Session Updates (next slide)– Abstracts & Bio
• Happy Hour (today at 5pm)• Thanks for attending, and have fun!
New Sessions(Drop Box -http://bit.ly/1DYwGxy )
• 13-1 Aly Megahed (Chair: Nasr)– Win Prediction for IT Service Contracts
• 13-7 Francesca Sorgente (Chair: Spohrer)– A Service-Based Framework for Personal Time
Management in Smart Cities• 14-6 Hamid Motahari (Chair: Hottum)– Service Lifecycle Analytics: From Data Analytics to
Cognitive Computing to support Service Excellence
#frontiersinservice
Survey
Two More Venue Reminders:Drought
Personal Belongings
DropBox
<Happy Hour 5pm>
Helping organizations close the gap for service innovation skills
Helping organizations close their service innovation
skills gap