Results at a Glance

Financial Services

Northern Trust automates Transfer Agency with Kofax Total Agility and Kofax Analytics

• Automatic classification and data extraction transforms business processes

• Direct visibility, compliance and governance over global operations, SLAs, and escalations

• Improved speed of service to other “buy side” clients

The Challenge: • Northern Trust had different technologies in

different markets and relied heavily on manual checks and balances to run their transfer agency operation

• Manual processing made it difficult for staff to respond quickly to client inquiries

• As volumes increased the only solution was to hire more staff which created barriers to scaling and risk in the operation

The Solution: • The Kofax solution manages the capture of

instructions from clients, automatically classifies instructions, extracts key data and routes exceptions to key Transfer Agency staff across the globe for processing

• An automated workflow identifies issues, escalates where required and enables control and visibility into the global process