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Cambridge
Avenue
Medical
Centre
GP PATIENT SURVEY
2011
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Many thanks to the
Patient-Participation Group
Staff of Cambridge Avenue Medical Centre
For the design and completion of this
survey to help inform us of our perceived
performance by our Patients.
This will provide invaluable information to
help us continue to improve services.
A total of 265 questionnaires were completed
and 6625 questions answered by patients at
Cambridge Avenue and Messingham Medical
Centres
Conducted by
Mrs Jenny
Lynaugh
On behal f o f
PPG and CAMC
October
2011
PATIENT
SURVEY
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PATIENT SURVEY
PRACTICE DEMOGRAPHICS
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age: sex distribution for whole practice
age:sex distribution for survey respondents
PRACTICE V SURVEY
0
10
20
30
40
50
60
70
80
90
100
total <16 16-39 40-75 >75
females
males
%
N= 265
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Luck or Hard Work?
LUCK OR HARD WORK?
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Q1: ARE YOU SATISFIED WITH THE
PRACTICE?
YES
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Q2: GETTING THROUGH ON THE PHONE
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Q3: PHONE ACCESS TO DR OR NURSE
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Q4: ARE YOU AWARE THAT PRACTICE HAS A
WEBSITE?
YES
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Q5: DO YOU KNOW YOU CAN BOOK
APPOINTMENTS ON=-LINE?
YES
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Q6: DO YOU KNOW YOU CAN REQUEST
REPEAT PRESCRIPTIONS ON-LINE?
NO
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Q7: WHEN YOU BOOKED (ON-LINE,PHONE,OTHER)
DID YOU SEE THE DOCTOR
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Q8: THINKING ABOUT THE SAME APPOINTMENT, WERE YOU
ABLE TO SEE THE DOCTOR WHEN YOU WANTED?
There was a poor response to
this important question with
low response rate and a
persistent failure to use the
grid to respond.
No results are available
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Q9: DID YOU KNOW THAT YOU CAN BOOK A TELEPHONE
CONSULTATION WITH THE GP OF YOUR CHOICE?
YES
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Q10: have you ever had a
telephone consultation?
Q11: if yes,
did you find this helpful?
TELEPHONE CONSULTATIONS
YES
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Q12A: HOW HELPFUL DO YOU FIND THE RECEPTIONISTS?
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Q12B: HOW SATISFIED ARE YOU WITH THE OPENING HOURS?
VERY
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Q13: ARE YOU AWARE THAT THE SURGERY PROVIDES
CHRONIC ILLNESS CLINICS?
YES
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Q14 minor illness clinics Q15 healthcare assistant
clinics
ARE YOU AWARE THAT THE SURGERY PROVIDES?
YES
YES
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Q16: travel clinic Q17: family planning
clinics
ARE YOU AWARE THAT THE SURGERY PROVIDES?
YES YES
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Q18: DO YOU FEEL THAT THE SURGERY COVERS THE WHOLE
RANGE OF SERVICES THAT YOU REQUIRE?
YES
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1%
4%
34%
61%
n = 265
poor fair good excellent
GOOD
FAIR POOR
Q19: MY OVERALL SATISFACTION WITH THE QUALIT Y OF
MEDICAL CARE FROM THE DOCTORS/NURSES IS. .
EXCELLENT
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Q20: MISSED APPOINTMENTS, CAN YOU EASILY CONTACT THE
PRACTICE WHEN YOU WISH TO CANCEL AN APPOINTMENT?
ALWAYS
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Q21: OVERALL, HOW WOULD YOU RATE THE CLEANLINESS OF
THE SURGERY?
VERY
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Q22: HOW EASY DO YOU FIND GETTING INTO THE BUILDING
AT THE SURGERY?
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Q23: You may park in
Chancel car park?
Q24: the pharmacy can
deliver medicines?
ARE YOU AWARE THAT
YES
NO NO