Download - Group 5 SRS Final Ppt
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Group 5
Jatin Goyal 1302
Kunal Breja 1302
Mayand Kumar 1
Mayank Kumar 1
Mayank Raheja 1
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Introduction
SRS Value Bazaar retail storechain offering home care, personalcare, foods and groceries and muchmore under one roof.
SRS Group entered into the
business retail in 2000 under SRSLimited company. 40 stores and covering 150,000 sq
area in Delhi/NCR Region
SRS
Limited
Jewels
SRSBanquets
Finances
GlobalSecurities
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SRS
Value Bazaar
ProcessedFoods
PersonalCare
HomeCare
Groceries
ConfectionaryFrozenFoods
Beverages
Fruits andVegetables
Liquor
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SRS RETAIL
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Objective
To analyse the front end activities from point of view of a custome To observe the backend activities in terms of implicit and explicit
services provided by the company
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Scope
We will observe the activities of SRS value bazar in Noida and Farand our main focus will be on the activities involved in overall buy
customer
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Flow Diagram
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Front En
Standard Operation Procedure(SOP)Terms Of Trade(TOT)
Baggage CollectionIssue Token
Send Baggage To Cloak Room
First Welcome Party(Guard)
Customer Care Executive(CCE)
Service Flow ChartPrimary Products
Secondary Products(Impulse Buying)
Billing Counter (Tills)Cashier
Scheme Counter
Exit
Entry Point
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Entry Baggage
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Exit
Billing Counter
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BInventory Storage
Truck Owned by SRS
Warehouse Team
Automatic Replenishment System
START POINT
Procurement/ Purchase
Warehouse
Logistics
Store Level
Floor
DisplayStacking
Customer
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SupportingFacility
Locationwith parking
4000 sq. feetarea
Existing System
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Internal Setup
Shelves 8feet, 5 feet
Promotionshelves
U shapedsetup
Existing System
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Information
Newspaper,Leaflets
Tags On
Products
Existing System
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Explicit
Service Training of
15 days Free Home
Delivery
Existing System
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Implicit Service
Atmosphere:Songselection
Trolleys &
Ushers Security by
Cameras
Existing System
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Recommendation
Express counters: For less than 10 products there should be an express counter so as to cater to fastmoving customers.
Introduce online shopping portal for ease of access this has to be clubbed with home delivery. So a prop
logistics system has to be in place before introducing such portal.
Flash slips: A form containing list of products available in the outlet which will be filled by the custome
so that they can get all the required materials at the cash counter and can checkout other stuffs available
the store.
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THANK YOU