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© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained

herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

Data Center Services

GSS Data Center Service Offerings

Data Cente

r Offerings

Data Center DesignData

Center Build

Data Center

Operations and

Management

Data Center

Consolidation /

upgrade

Data Center

Migrations

Data Center

Compliance

© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

GSS – Data Center Design & Build

ImplementAcquireDesignPrepare

Bu

sin

ess N

EED

PO on Suppliers

PLAN BUILD

Project Phases

GSS – Our unique approach of designing a Datacenter

3

Study of Customer’s short-term & long-

term goals (business & aligned IT Goals)

Designing Cost-effective but scalable &

Modular solutions (2-3 options) for

Datacenter.

Providing detailed BoQ & specifications of

the components for the accepted solution

complying Industry standards (ANSI / TIA-

942).

GSS – Our unique approach of Building a Datacenter

3

Design Validation (if already done by customer) and suggesting corrections if required to meet the Industry standards.

Vetting BoQ (if already prepared by customer) and suggesting cost-effective, reliable, scalable and Modular components if required.

Submitting entire Project Plan with clear scope of work & Responsibility matrix – phase-wise break-up of work, etc.

Execution of work as per the agreed project plan / time-lines.

Vendor / third-party coordination wherever required.

Phase-wise User Acceptance.

Final UAT & User Acceptance.

Handing-over to Ops team with SOPs.

GSS – Data Center Design & Build Cont…

12


Bu

sin

ess

NEED

PLAN BUILD

Requirements and Study

Evaluate the Level of

Redundancy (Tier Level)

Develop Concept


12


Bu

sin

ess

NEED

PLAN BUILD

Initialize Project

Assessment & Planning (Evaluate the

level of redundancy (Tier Level)

Identify Data Center Location

Data Center Layout Design

Data Center Infrastructure Design

(Power, Cooling and Data / Voice /

Power Cabling etc…)

Data Center Security Design

Establish Requirements

Design a Custom Solution

Submitting Project Plan with Scope

of Work & Responsibility matrix –

phase-wise break-up of work, etc.

Finalize the Proposal

Equipment Sourcing & Scheduling

POs on Suppliers / Third-party

coordination


12


Bu

sin

ess

NEED

PLAN BUILD

Site Coordination

Equipment Delivery (Shipment)

Factory Acceptance Test

(Equipment Verification)


12


Bu

sin

ess

NEED

PLAN BUILD

Shipment verification

Commissioning Equipment

(Construction / Installation)

Coordination for Installation by

subcontractor

Verify correct commissioning and

operating mode etc..

Server and Network Integration

Phase-wise User Acceptance

Final UAT & User Acceptance

Orientation and Training

Preparation of Documentation and

SOPs

Handing-over to Ops team with SOPs

GSS – Data Center Operations and Management Cont…

12

Our Standard Services:

Server Management

Storage Management

Platform Hardening

Systems Integration

Database Administration

Our Value-added Services:

Disaster Preparedness Recovery

High Availability Strategies

Business Continuity

Automation of operations

Standards-based management (ITIL)

Data center management requires a highly skilled IT staff with the appropriate tools and Processes to Manage the complex operations such as:

GSSA will drive cost efficiencies and operational effectiveness through the optimization of the underlying infrastructure technologies, as well as the supporting operational processes, based upon ITIL V3, and tools.

GSS Managed Server Services

Platforms Supported• Windows Server – Win 2000, Win

2003, Win 2008, Win 2008 R2 • Unix Server – HP-UX, IBM-AIX• Linux Server – RHEL 5• Exchange Server – 2003, 2007,

2010• AD Server – 2003, 2008• UC Server – 2007, 2010

Wintel Server Services

Unix ServerServices

Database Server Services

Tools • SCCM• Altiris • RDP, Dameware• BMC• MOM/SCOM• Quest• RHN Satellite

3

GSS Serve

r Management

Windows Server

Services

Unix Server

Services

Linux Server

Services

UC Services

AD Services

Exchange Sever

Services

GSS Server Services

5

Build/Deploy 24x7 Operational Offshore Support

Center(GOCC)

Flexible Delivery and Pricing Model

ITIL based Service Delivery Framework

Shared and Dedicated Service Models

High-Skilled Work Force

Upgrade

Consolidate

GSS Advantages

Platform Migration

SERVICES

Monitor & Manage

Offshore – Onsite Hybrid Model Industry Best Practices Tool Based Approach

Proven & Tested Transition framework

Monitor & Manage

GSS Storage Services

5

Design SAN / NAS with HA / DR

Offshore – Onsite Hybrid Model Industry Best Practices Tool Based Approach

Proven & Tested Transition framework

Installation and configuration of HBAs, LUNs

Storage provisioning & consolidation including Dynamic Multipath

Security configurations

SERVICES

GSS – Data Center Operations and Management contd…

12

Our unique approach of taking over the existing Datacenter Operations & Management is as follows:

• Study of the customer’s existing setup (due diligence)

• Proposal with agreed SLAs, SoW, Responsibility matrix, and Project plan for transitioning, etc, including the suggestions to improve existing setup/ processes, etc.

• Signing the contact

• Implementation of Tools, etc

• Connectivity with GSSA’s Global Operations Command Center

• Transition

• Running operations as per the agreed SLAs and providing MIS reports, etc

• Periodic reviews with customer SPOC

GSS Remote Server Monitoring & Management

Win

do

ws, U

nix &

Lin

ux S

ervers

Datacenters – Distributed / Centralized

GOCC Remote Management & Monitoring Infrastructure

GSS Global Operations Command Center

GO

CC

Su

pp

ort

te

am

Monitoring & Management

Console

Backup Management System Management

Performance Management

User Environment Management

Server Monitoring

7

GSS – Data Center Migration Services Cont…

12

Why Datacenter Migration

IT cost reduction initiative Regulatory requirement Business service risk mitigation plan Newer datacenter operations strategy Legacy datacenter environments incapable of

hosting modern & dense IT Infrastructure

GSS America bring together years of combined industry experience, required expertise straightforward strategies and cost-saving solutions to ensure that your migration is a success. ….


12

Our Approach:

Study of the existing IT setup / processes and SLAs with

clients of the customer Designing the migration plan Dry run Customer acceptance of migration plan & SoW Submitting detailed Project plan with detailed step-by-step

activity plan Executing the migration plan

Aim of moving data center functions can reduce costs, increase flexibility, and improve security with near-zero disruption of business environment.


12

Executing the migration plan – Our Approach

Stand-by arrangements for business continuity

Pack & ship Datacenter equipment

Re-Install and configure

Restore Data

UAT

Move to Production

Transition to Ops

Operational Support

GSS – Datacenter Consolidation / upgrade

12

Our approach of Datacenter Consolidation is as follows:

Identify the current state: Study of the existing IT setup / processes and

Review the Customer’s Strategic needs: Understanding the IT Road map of the customer (Conducting the tests / audits on the existing IT setup and processes, etc)

Develop detailed consolidation Plan: Submitting the solution with detailed BoM and probable savings / value additions out of implementing the new solution. This also includes the Project Plan with detailed SoW statement.

Implementation: Execution of work as per the agreed timelines and

Sign-off: Organizing UAT, Handholding and User Trainings including handing over SOPs and finally handing over to the Operations team.

GSS – Datacenter Consolidation / upgrade contd…

12

Our approach of Datacenter Consolidation is as follows:

• Identify the current state: Study of the existing IT setup / processes and

• Review the Customer’s Strategic needs: Understanding the IT Road map of the customer (Conducting the tests / audits on the existing IT setup and processes, etc)

• Develop detailed consolidation Plan: Submitting the solution with detailed BoM and probable savings / value additions out of implementing the new solution. This also includes the Project Plan with detailed SoW statement.

• Implementation: Execution of work as per the agreed timelines and

• Sign-off: Organizing UAT, Handholding and User Trainings including handing over SOPs and finally handing over to the Operations team.

GSS – Datacenter – GreenIT initiatives Cont…

12

Our services for Green-IT initiatives include the following:

Facility Structural Changes:

Datacenter Cooling – Airflow optimization techniques, thermal zones, supplemental high-density cooling, Liquid/Pumped refrigerant based cooling, etc

Rack Space optimization, Modular UPS system designs, etc

Proper Site selection, etc

Non - Structural Changes

Power Management techniques – Server & storage Virtualization, Monitoring and control of power usage by different datacenter equipment, etc

IT Infrastructure Consolidation

GSS – Datacenter Compliance Audit

12

The datacenter compliance Certification is an extensive survey of the datacenter according to internationally recognized standards.

1) The output of the Datacenter Compliance Audit is an extensive report with findings, risk analysis and recommendations for risk reduction, all in accordance with International standards.

2) You will receive a Report indicating a “rating” in each measured area and an overall rating of the total datacenter environment.

26

GSS America provides end-to-end Datacenter Services...

ACTIVITIES

RESULTS

Needs assessment Initial situation Capacity requirements Reliability requirements Security requirements Expansion plans location analysis Risk analysis Functional concept Floor concept Preliminary dimensioning

of technical equipment Cost estimate Budget cross check

Needs assessment Initial situation Capacity requirements Reliability requirements Security requirements Expansion plans location analysis Risk analysis Functional concept Floor concept Preliminary dimensioning

of technical equipment Cost estimate Budget cross check

Concept describing: capacity, reliability and Security, equipment, costs Road map for planning

and implementation

Concept describing: capacity, reliability and Security, equipment, costs Road map for planning

and implementation

Consulting1

Preliminary design functional schemes description of technical

systems and building

client´s acceptance + adjustments Final design

detailed drawings of systems and building

detailed specification of

systems cost calculation

Preliminary design functional schemes description of technical

systems and building

client´s acceptance + adjustments Final design

detailed drawings of systems and building

detailed specification of

systems cost calculation

Preliminary design documents

Client´s acceptance Final design documents Cost calculation Basis for functional

tendering

Preliminary design documents

Client´s acceptance Final design documents Cost calculation Basis for functional

tendering

Design2

Supervision of the execution

planning Construction details Construction drawings Graphic projection and

dimensioning of

installation Instructions for

installation Detailed lists of required

material with quantities

Time schedules and interfaces

Supervision of the execution

planning Construction details Construction drawings Graphic projection and

dimensioning of

installation Instructions for

installation Detailed lists of required

material with quantities

Time schedules and interfaces

Construction and installation

documents Construction drawings Material lists

Construction and installation

documents Construction drawings Material lists

Execution Planning4

Selection of suppliers or setting up

short lists Purchasing of equipment

and services, or

Handling of tendering tender documents tendering assessment contract awards

control and approval of

delivery

Selection of suppliers or setting up

short lists Purchasing of equipment

and services, or

Handling of tendering tender documents tendering assessment contract awards

control and approval of

delivery

Tender prepared and executed

Equipment and services purchased

Tender prepared and executed

Equipment and services purchased

Procurement3

27

RESULTS

ACTIVITIES construction and

installation supervision project management monitoring time, quality

and costs coordinating interfaces

of different specialist works

monitoring the compliance with specifications, drawings and building approvals

construction and installation

supervision project management monitoring time, quality

and costs coordinating interfaces

of different specialist works

monitoring the compliance with specifications, drawings and building approvals

data center ready for final checks and

handing over

data center ready for final checks and

handing over

Construction +Installation

5

Performing tests runs System performance checks Preparing the necessary documents manuals, technical

descriptions, as is- drawings

operation instructions test certificates Defining inspection and maintenance operations Training operational

staff Official handing over

Performing tests runs System performance checks Preparing the necessary documents manuals, technical

descriptions, as is- drawings

operation instructions test certificates Defining inspection and maintenance operations Training operational

staff Official handing over

data center ready for operation

data center ready for operation

Handing Over6

IT operation (different SLAs)

Infrastructure operation Security services Facility management

services Controlling warranty

periods Monitoring and

checking defined performance levels

IT operation (different(SLAs

Infrastructure operation Security services Facility management

services Controlling warranty

periods Monitoring and

checking defined performance levels

operation of the data center

operation of the data center

Operation7

Regular audits Energy efficiency checks Continuous adjustment

to changes of equipment and of loads certifications

Regular audits Energy efficiency checks Continuous adjustment

to changes of equipment and of loads certifications

continuously updated data center

continuously updated data center

Constant Improvement

8

Datacenter Services

Q & A

12

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