GUIDE TO THE
PROVIDER ONLINE
REPORTING APPLICATION
Blue Cross and Blue Shield of Minnesota and Blue Plus
OVERVIEW: PROVIDER ONLINE REPORTING
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As a provider in our network, you are committed to providing quality,
patient-centered care to your patients while managing medical costs.
To support those efforts, our Provider Online Reporting site offers you
access to meaningful information and creates the opportunity for your
team to effectively manage the health and wellness of your patients.
The reports and information available through Provider Online Reporting
can be accessed via the Availity Portal. Visit https://www.availity.com to
register or log in.
PROVIDER ONLINE REPORTING OVERVIEW
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Pop-ups accessed from the Availity Portal, such as Availity Help Topics and third-party
websites, might not open if you have a pop-up blocker activated. Pop-up blockers may be
part of your browser or a separate application such as a third-party browser toolbar or
antispyware software.
On the following slides are instructions for enabling pop-ups from the Availity Portal are for
Internet Explorer 11, Firefox and Google Chrome. If you use an application other than
your browser to control pop-ups, refer to that application's user documentation for assistance.
If you access third-party websites from the Availity Portal, add those sites as well.
You will need to enable these websites:
• https://apps.availity.com
• https://www.availity.com
• www.mc.availity.com
• www.careprescribe.scripttone.com
POP-UP BLOCKERS
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Internet Explorer
1. In the Internet Explorer menu bar, select Tools > Pop-up Blocker > Pop-up
Blocker Settings.
2. In the Pop-up Blocker Settings dialogue box, type the websites on slide 4, one
at a time, in the Address of website to allow field, selecting Add after each
address.
3. Select Close.
POP-UP BLOCKERS (CONT.)
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Firefox
1. Select Tools > Options in the Firefox menu bar.
2. Select Content at the top of the Options dialogue box.
3. Is the Block pop-up windows check box selected?
• Yes — Select Exceptions and continue to step 4.
• No — Firefox will not block any pop-up windows. Select OK to close the
dialogue box. No further action is necessary.
4. In the Allowed Sites – Pop-ups dialogue box, type each allowed website
address (listed on slide 4) in the Address of website field. Select Allow after
entering each address.
5. Select Close in the Allowed Sites – Pop-ups dialogue box, and then
select OK in the Options dialogue box.
POP-UP BLOCKERS (CONT.)
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Google Chrome
1. Select the orange icon to right of the address bar and then choose Settings.
2. Choose Show advanced settings at the bottom of the Settings page.
3. Select Content settings in the Privacy section.
4. In the Content settings window, choose Manage Exceptions in the Pop-ups
section.
5. In the Pop-up exceptions window, type each allowed website address (from
slide 9) in the Hostname pattern column. Select Allow in the Behavior column
after entering each address.
6. Choose Done in the Pop-up exceptions window and then choose Done in the
Content settings window.
POP-UP BLOCKERS (CONT.)
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THE AVAILITY PORTAL
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If your practice does not have access to the Availity Portal, your
administrator should go to https://www.availity.com and select Register
to begin the process.
REGISTER FOR THE AVAILITY PORTAL
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1. Select Add User from the My Account Dashboard on the Availity
Portal home page.
2. You may also choose More in the top navigation bar and then select
Add User under Account Administration and complete the required
fields for access.
ADDING A NEW USER
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1. Select the Provider
Online Reporting
check box under
Role(s). Select Next
and then Submit.
2. A temporary password
and user ID will be
viewable to the
administrator, who can
then print or email the
information to the end
user.
ADDING A NEW USER (CONT.)
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1. Select Maintain User from My Account Dashboard on the Availity
Portal home page or choose More in the top navigation bar. Then
select Maintain User under Account Administration.
2. After selecting Maintain User, locate the user’s account. Select the
name of the user.
EDITING EXISTING USER ROLES
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3. In the Role(s) column, choose View/Edit. A list of available roles will
be displayed.
4. Select the check box for Provider Online Reporting and then Save.
EDITING EXISTING USER ROLES (CONT.)
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1. Select Payer Spaces from the top menu bar.
2. Select Payer Tile.
ACCESSING PAYER SPACES
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PROVIDER ONLINE REPORTING
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1. On the Applications tab, select Provider Online Reporting.
2. Select an Organization and Submit.
PROVIDER ONLINE REPORTING
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1. Select Register/Maintain Organization
REGISTERING AN ORGANIZATION
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2. Select the blue Register Tax ID(s) field for the applicable program to register
tax IDs. The practice may be participating in more than one program; the
administrator must register each program listed.
REGISTERING AN ORGANIZATION (CONT.)
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3. A pop-up window will display all tax ID(s) that need to be registered for
the program.
4. Check the box for each tax ID to be registered and select SAVE.
REGISTERING AN ORGANIZATION (CONT.)
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You have now successfully completed the tax ID registration. You will
notice that after the registration has been completed, the status has
changed from the Register Tax ID(s) to Edit Tax ID(s) option.
REGISTERING AN ORGANIZATION (CONT.)
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REGISTER AND SET UP USERS IN PROVIDER
ONLINE REPORTING
Select Register User(s) under Maintain User
1. Under Select a Program — If the organization is participating in more than
one program, the administrator must register the user to access Provider
Online Reporting for each program.
2. Select New users are available to register. This link leads to the Register
User landing page (see next slide). This link will only display when the
program has new users that have not been registered.
REGISTER AND SET UP NEW USER IN PROVIDER ONLINE REPORTING
1. Select Group — Choose from
group names associated with the
selected program.
2. Select Role(s) — The roles will
appear unchecked by default.
Check role for user.
3. Select User(s) — The list of
users will appear in alphabetical
order by last name and will be
unchecked by default. Select
appropriate user for access.
(Only users that were given the
provider online reporting role will
be listed here.)
REGISTER AND SET UP NEW USER IN PROVIDER ONLINE REPORTING (CONT.)
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4. Under Assign Access: Select the
Group Access check box or
Search or Select Eligible Tax
ID(s).
• Search — Type in a tax ID or the
name associated with a tax ID,
when applicable.
• Choose Select All — all tax ID(s)
will appear as selected. When
unselected, all tax ID(s) will
appear as unselected.
REGISTER AND SET UP NEW USER IN PROVIDER ONLINE REPORTING (CONT.)
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5. Managed tax ID(s) —
When a tax ID is split
(meaning that it is
enrolled in multiple
programs), the tax ID
number will display
along with a Managed
Tax ID hyperlink.
Select the link to open
a pop-up window
displaying all NPIs
associated with the
Tax ID. For Register
User(s), select View
NPI and the NPI(s)
will display.
REGISTER AND SET UP NEW USER IN PROVIDER ONLINE REPORTING (CONT.)
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Under Register User(s)
1. Select Add to Preview
to review the selections
made prior to saving.
2. Choose Save.
If changes need to be made
prior to saving, select
Remove from the preview
window and complete the
fields on the screen.
REGISTER AND SET UP NEW USER IN PROVIDER ONLINE REPORTING (CONT.)
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Under Maintain User, select
Edit User(s):
• Once the user(s) have been
successfully registered, the
administrator can view the list
of users, group information,
the role assignment given
and the tax ID that each user
has access to.
• Select Edit User(s) to modify
existing access for the user.
The screen will be
prepopulated with the data
for the selected user.
EDIT USER REGISTRATION
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EDIT USER REGISTRATION (CONT.)
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ACCESSING PROVIDER ONLINE REPORTING
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1. Log on to the Availity Portal.2. Select Payer Spaces, then Payer Tile.3. On the Applications tab, select Provider Online Reporting.4. Select an Organization, then select Submit.
ACCESSING PROVIDER ONLINE REPORTING
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Navigate through the application by the menu on the
left-hand side of the page.
NAVIGATION
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• Select a program using
the drop-down arrow.
• This page provides a
description about the
program(s) your
organization is
participating in.
PROGRAMS
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Select Report Search
to access the
corresponding report(s)
for the program(s) your
organization is
participating in.
REPORT SEARCH
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Link, file or further instructions will display here, depending on program
Select Contact Us to
submit questions about
the Provider Online
Reporting application.
CONTACT US
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Select Notifications to view updates for programs, as
applicable. Select Online Resources under Helpful Links to
view external websites that may be useful to your organization.
NOTIFICATIONS AND HELPFUL LINKS
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Note: Functionality is dependent on specific program requirements.
THANK YOU
bluecrossmn.comBlue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association. BMNPEC-0165-18 November 2018 75107MNPENABC