![Page 1: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/1.jpg)
HEADS OF SCHOOL HEADS OF SCHOOL WORKSHOPWORKSHOP
April 2010
Student/Staff Matters – The Challenges for the Head of Schools
![Page 2: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/2.jpg)
Presenters:
Diana Chegwidden, Director Human Resources
Alexander Toltz, Employment Relations Officer Professor Anne Cummins, PVC, Students, Learning and Teaching
Professor Michelle Campbell, Head of School, School of Nursing & Midwifery (Vic) and Head, School of Nursing (NSW & ACT)
![Page 3: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/3.jpg)
Today’s Session:
• Student/Staff Matter – the Challenges
• Case Study with an activity – Group Feedback
• Summary and Learnings
![Page 4: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/4.jpg)
• Student Appeals Policy
• Student Complaint Management Policy
• Academic Regulations
• Staff Code of Conduct
• Relevant HR Policy
Relevant University policies:
![Page 5: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/5.jpg)
![Page 6: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/6.jpg)
Questions for discussion:
• Based on this information – what do you identify as the issues?
• What expectations do you have of your staff in reporting this matter?
• What actions do you take as soon as the matter comes to your
attention?
• What factors might you consider in identifying which of the University
processes should be followed?
• What do you do when you make your decision on the most relevant process?
![Page 7: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/7.jpg)
Case Study -
What happened next?
![Page 8: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/8.jpg)
Some awareness considerations in making the decision on process
• What is the outcome being sought by the student?;
• Seriousness of the incident?
• Is it a critical incident – how might this be managed in the short
term, long term?
• University obligations – to the student / to the staff member?
• Duties – Duty of care?
![Page 9: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/9.jpg)
Some awareness considerations in making the decision on process (cont’d)
• Has there been a change in student behaviour?
• What is the impact of the decision on which process?
• Risk framework – is this an identified risk, how is the University
managing this risk?
• What is the exposure to the University?
![Page 10: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/10.jpg)
What should you do in any circumstance of an allegation by a student against a staff member?
• Treat it seriously and on its own merit – the process will uncover
the facts and lead to an outcome;
• Don’t let your judgement be clouded by past experiences with the
student or the staff member;
• Undertake all necessary processes and fully in line with policy
and procedure?
![Page 11: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/11.jpg)
What should you do in any circumstance of an allegation by a student against a staff member (cont’d)?
• Respond to the student in writing.
• Identify and collect the evidence – start a chronology of events;
• Treat the matter confidentially;
• Document, Document, Document!
• Consult the Dean and as necessary the PVC Students, Learning
and Teaching and/or Human Resources
![Page 12: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/12.jpg)
Organisational Learnings:
• Management of issues at the closest point;
• Need for complaints to be heard – timely, equitably and
appropriately;
• Case management is crucial;
• Identification skills is crucial;
• Using organisational expertise;
![Page 13: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/13.jpg)
Organisational Learnings (cont’d):
• Responsibilities in case management;
• Decision on the process to be undertaken – crucial;
• Transparency.
![Page 14: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/14.jpg)
Personal Learnings : a reflection from each of the areas
![Page 15: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/15.jpg)
![Page 16: HEADS OF SCHOOL WORKSHOP HEADS OF SCHOOL WORKSHOP April 2010 Student/Staff Matters – The Challenges for the Head of Schools](https://reader035.vdocuments.net/reader035/viewer/2022062309/5697bfef1a28abf838cba41c/html5/thumbnails/16.jpg)