Health and Wellbeing in British Gas
Steve Britton, HR Business PartnerSarah Coop, Head of Health & Wellbeing 4th November 2010
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Agenda
• Background of concept
• Creating a business wide agenda
• Our wellbeing strategy
• Key themes
• Landing the agenda
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We needed to become more proactive when managing attendance
• At the end of 2008, absence was an issue:– Over 12 days per fte– c30 people off long term sick every week
• Majority of LTS had Stress / Depressive issues, followed by MSD• Needed to become proactive• Individual initiatives – GCC• W.H.O. identified 5 key drivers for wellbeing:
– Physical– Psychological– Social– Financial– Environmental
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We gained momentum by holding events every week linked to different elements
• Health checks – supported by Boots and a local gym.
– BMI, cholesterol, blood pressure and spinal checks
• Social activities including 5-a-side football events and Summer/Christmas parties
• Emotional resilience seminars
• Financial advisors
• Bike to work schemes
• Trialling MyFamily Care
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Smile contributed to improvements on our business performance
• Employee Engagement up from 57% to 74%.
• ‘Best Companies’ survey Premier had highest result for wellbeing out of the Top 10 Big Companies at 72%.
• Net Promoter Score now +45 vs -11 in 2008
• Attrition had a 64% improvement now below 15%
• Long term sick cases – consistently in single figures
“I think it’s fantastic that the business provides
such help and support for all”
“This is an excellent initiative, particularly when staff may not be conscious about their own health”
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Creating a business wide proactive health and wellbeing agenda
• Establish a burning platform– Visibility of current issues– Awareness of emerging issues – Link to business strategy
• Engagement– Business units (using best practice)– Multi-discipline approach – Making it accessible and easy to participate
• Organisation design – OH transitioned into brand – Established wellbeing team– Growth of wellbeing champion network– H&WB reports into HRD for British Gas
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Strong foundation underpinned by British Gas HR Strategy
Leading health & wellbeing performance
BeWellGetting the best out of life and Work
Healthy workplace climateAccess to lifestyle choicesIndividual, team andOrganisational learning
GetWellGetting our people back on their feet
Specialist supportOccupational HealthCapability vs disability
StayWellSafe & healthy working environment
Health risk assessmentsSurveillance programmesTravel HealthFit for purpose
Health & Wellbeing strategy
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Themes impacting organisational health, wellbeing and performance
EAP Provision
E-learning stress awareness training
Line Manager trainingand support
Physio interventions
Back and knee careWorkshops
Driver postureawareness
Healthy Eating options
Nutrition advice
Physical activityprogrammes
Flexible working
Physical activity Programmes
MusculoskeletalMental Health Obesity Late Age Working
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BeWell
Smile Brand developmentLearning and developmentPromotion & awareness
WellbeingCultureDiagnosticCurrent dataWorkshops
Boots PartnershipHealth assessmentsEyecareAdditional Services
WellbeingChampionNetworkMulti-disciplineRecognition
InsightThe health of Our WorldEmerging issuesTargeted investment
“Partnering with the business to deliver performance and excellence for our customers through and with our people”
StayWell
GetWell
Activities to support strategy
OHSpecialist nursingadviceSegmented ‘at work’ and ‘absent’
EAPProvision for employees and family
InterventionsContracts to provideinterventions for MSD
Mental HealthAwareness programmes
Learning & developmentBehaviour change models
Health SurveillanceHealth benchmarkingand ongoingsurveillance activities
Travel healthOffshore travel
Risk assessmentsSafety critical rolesWork placeassessments
Pre-employmentAssessmentse.g. eye tests, mental health assessments
Safety criticalDriver safety Awareness and promotion
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Landing the agenda
• Proactive wellbeing agenda critical to support organisational success
• Requires visible top down commitment and participation across the business
• Creating a programme that is simple, fun and accessible gives traction for delivery
• Key performance indicators to support outcomes
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Bio
• Steve Britton, HR Business Partner– Joined British Gas 3 years ago, having a track record
of similar HR roles at DSGi, ScottishPower and Thorn EMI spanning 17 years.
– Leading the HR and recruitment team in the customer service centre based in Cardiff
– Recently completed Masters Degree in Strategic Human Resources focusing on organisational culture
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Biog
• Sarah has been with British Gas for over 20 years, and has a background in Operational leadership, having been responsible for large onshore and offshore operations.
• Sarah has a passion for the health and wellbeing agenda in the business, and delivering performance through well, engaged employees.