Hometown Citizens - Homeland Heroes
National CAP National CAP Briefing Briefing
fromfromE-Learning E-Learning
Hometown Citizens - Homeland Heroes
Knowledge ManagementKnowledge Management• 24/7 capability
• Job Performance support
• Opportunity to learn more from links
• Cost savings versus telephone or email
• Consistent answers from SMEs
http://capnhq.custhelp.com
Hometown Citizens - Homeland Heroes
3
CAP Knowledgebase CAP Knowledgebase ActivityActivity
Five YearsFive Years• Searches up 917%
• Answers viewed up 497%
• Individual sessions up 322%
• Hits up 419%
• Self-service rate over 99.3% (i.e. 1000 sessions, 7 questions)
Hometown Citizens - Homeland Heroes
CAP Knowledgebase CAP Knowledgebase Activity TotalsActivity Totals
• Searches 1.78 million
• Answers viewed 2.65 million
• Individual sessions 1.61 million
• Hits 7.25 million
• Questions submitted 9.6 K
Hometown Citizens - Homeland Heroes
Future CAP Knowledgebase Future CAP Knowledgebase
• Job Performance Support (JPS) expanded
• Merge JPS and specialty track training
• KB support for online courses
• KB supports WiFi access to JPS
• KB future source of rapid course development and training
• Expand scope of KB at CAP HQs
Hometown Citizens - Homeland Heroes
E-Learning InitiativesE-Learning Initiatives
- Officer Basic Course Officer Basic Course (ECI-13 (ECI-13 Replacement)Replacement)
- IG Basic CourseIG Basic Course
- IG Senior CourseIG Senior Course
- Finance CourseFinance Course
- Squadron Leadership Course Squadron Leadership Course (Limited (Limited at this time)at this time)
- Instructor Course Instructor Course (In the works)(In the works)
Hometown Citizens - Homeland Heroes
Officer Basic Course Officer Basic Course NumbersNumbers
- - First Class Started 1 January 2010- Enrolled 245- Ended 30 May – 218 Complete
89% Completion Rate- Total Enrolled as of 1 September – 2832- Total Completed as of 1 September - 1452
- Current completion rate - 72%-Waiting List – 50
- Classes being started every month
ECI 13 – 1268FY 09
Completed – 505
40% Completion
Hometown Citizens - Homeland Heroes
SystemsSystemsBlackboard
Hometown Citizens - Homeland Heroes
SystemsSystems
Moodle
Hometown Citizens - Homeland Heroes
SystemsSystemsWing Finance Course
Hometown Citizens - Homeland Heroes
SystemsSystemsWing Finance Course
Hometown Citizens - Homeland Heroes
E-Learning Moodle E-Learning Moodle InitiativeInitiative
- Working with Southwest Region- Aircrew
- Flight line
- Ground Team
- Communications
- Mission Base Staff
- Mission Management System
Hometown Citizens - Homeland Heroes
SWR websiteSWR website
Hometown Citizens - Homeland Heroes
IntegrityIntegrity
Hometown Citizens - Homeland Heroes
QuestionsQuestions
Ron OlienykRon Olienyk
[email protected]@capnhq.gov