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HOWTOEDITORCANCELORDERSBEFORETHEYARESHIPPED
• Oncetheorderisplaced,youwillreceiveanorderconfirmationemailwithyourORDER#asshownbelow:
• IfyouwishtoEditorCancelyourorder,clickEditorCancelYourOrderlocatedtowardsthebottomoftheemail:(Pleasenote,thatonlyordersthathavenotbeenshippedoutcanbeeditedorcancelled).
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• ThiswilltakeyoutotheEditorCancelScreen.FromhereyoucanchoosetoeitherCancelOrderorEditOrder.
o TOCANCELORDER,clicktheredCancelOrderbutton.Youwillbepromptedwithapop-upconfirmingthatyouwanttocancelyourorder.ClickContinuetoconfirmyouwanttocanceltheorder.THISCANNOTBEUNDONE!Ifyoucanceltheorderyouwillnotbeabletomakechangestoit.
o OncetheOrderisCancelledyouwillseethefollowingscreenandyourrefundwillbeprocessed.
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o TOEDITANORDER,clicktheblueEditOrder.Youwillbepromptedwithapop-upconfirmingthatyouwanttoedityourorder.ClickContinuetoconfirmyouwanttocanceltheorder.THISCANNOTBEUNDONE!Ifyouedittheordertheitexistingorderwillbecancelledbutyouwillbeabletomakechangestoitonthenextscreen.
o YouwillbetakenbackintotheGymSuppliesStorewhereyouchangeandeditquantitiesandproductsasneeded.
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STEPSTORETURNANORDER
• GotoanypageontheGymSuppliesStoreandscrolldowntotheverybottomofthepage.ClickReturns&ExchangePolicy
• UnderOrderLookup,entertheemailaddressedusedfortheorderunderCustomerEmail.ThentypeintheOrderNumberinthefieldbelowitusingjustthenumbers(example:Order#12345willbeenteredas12345)
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• YourorderwilldisplaybelowOrderLookup,witheachitemfromthatorderlisted.Selecttheitemyouwishto
returnandclicktheShoppingCartIconintherowofthatitem.
• Areturnpopupboxwillappear.SelecttheReturnTypedropdownboxtoselectwhichtypeofreturnyouwouldliketodo:Credit,Refund,orReplacement.ThentypeintheQuantityoftheproductthatisbeingreturnedinthetextbox.
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• SelecttheReturnReasondropdownBoxandselectfromtheoptions:DamagedProduct,WrongProductShipped,WrongSize,orOther.
• IntheCustomerNotestextbox,giveabriefexplanationofthereasontheitem(s)arebeingreturned.Thenuploadapictureoftheproductthatyouarereturning.Oncethepictureisuploaded,clicktheSubmitButton.
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• Tocheckthestatusoftheorder,pleasegobacktotheOrderLookUpandtypeinyouremailandordernumber.UnderyourorderyouwillfindtheReturnHistorywithallreturnsandtheirstatus.