Download - How to Hire and Keep the Best Staff
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How to Hire & Keep the Best
Staff…
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Welcome
Relax
Enjoy – eat, drink, connect,
Be Open – take notes, ask how?
Phones, parking, toilets
Participate – share
Contribute & Win…
Link to slides – slideshare.net/trade insights
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Today…
Take home…
1. The biggest mistakes made when hiring
2. Steps to hire better people the first time
3. Ways to increase employee loyalty
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Who is PROTRADE United?
We believe in a united effort and collective
knowledge to help you find an even better way
to run your business…
Trade specific solutions in…
• Strategy – income, cash flow, profit, team development
• Accounting – financially well organised, minimise tax,
• Marketing – online & offline
• System Integration – streamline IP into the cloud & protected
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Why PROTRADE United?
Ultimately for 3 reasons…
1. To help you achieve more of what matters most
2. To raise the standards of trades and related
service businesses around Australia
3. Decrease the anxiety and depression related
deaths amongst trades/construction
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Some of our clients…
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Breaking the Mould
How to make the transition from being a
‘tradie’ to a
professional of your trade…
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Quick hello…
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Does it get any easier?
Don’t wish it was easier.
Wish you were better.
Jim Rohn…
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Does it get any easier?
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Earning potential with your
hands?
$000’s
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Earning potential with your
head?
$000,000’s
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Adapt the ideas…
To suit your business and
target customer…
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Your own economy…
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Psychology vs. Skills/Ability
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Are you prepared to change?
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Change…are you up for it?
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Biggest Challenges?
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What is the real ‘cost’ of mis-hiring?
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Where are your efforts going?
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The Cost of Doing What
Everyone Else Does…
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The Reality…
• More baby boomers retiring
• Top talent pool is getting smaller
• Hiring to become even more difficult
• Embrace Millennials – they are the future!
• Create a workplace that breeds loyalty
• Understand your people
• The BEST are already employed
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10 Biggest Mistakes
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Wrong Approach
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No Plan
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No Process
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Poor Environment
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Hire Only for Skills
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Short Term Thinking
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No Position Description
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Poor Advertising
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Only look at the surface
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Poor Reference Checks
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No Success Plan
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Time to Re-invent
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Keep it Simple
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Leverage Your Time
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Attract vs. Recruit
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The Overall Process
1. Hiring (Attracting)
2. Induction & Training for Success
3. Performance Management
4. Leaving
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The Overall Process
1. HIRING
2. Induction & Training for Success
3. Performance Management
4. Leaving
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Environment is Crucial
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Attitude/Values
Skill/Results
A
C
B
D
You attract who you are
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Hiring Success
Be on the front foot – always be looking
Create a virtual ‘bench’
Have a stepped process
Don’t cut corners/react – it will bite you
Be patient (no breath vs. bad breath!)
They must convince you
If in doubt…keep looking
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1. Have a vision - know who/what you want
2. Create the environment
3. Hire from within
4. Sell the opportunity
5. Qualify TOUGH
6. Make them apply
7. Interview & offer
Hiring Success
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1. Know who you want (see it)
1. Key attributes – skill/attitude
2. Match for the values
3. Position description
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2. Create the environment
1. Leadership & Core Values
2. Get rid of the C’s & D’s
3. Career progression & opportunity
4. Training & development
5. Flexibility
6. Feedback
7. Recognition
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3. Hire from within/networks
1. Reward existing team
2. Connect with your networks (social)
3. Website – promote to your networks
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4. Sell the opportunity/business
1. Why work with you company?
2. What do you offer that is different?
3. Attract/excite vs. Scare/push away
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5. Qualify TOUGH
1. Automate with application process
2. Guard your time
3. Invest in only those that qualify/follow
directions
4. Check social media first
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6. Make them apply
1. Start simple – then progress
2. Can they follow directions
3. Detailed work history vs. resume
4. Check references/social media first
5. Skills/ability tests – never believe them
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7. Interview & Offer
1. Rule of 3
2. Be thorough
3. Take notes
4. Don’t fluff/waste time
5. T.O.R.C.
6. Keep digging until you are 97% sure
7. Ask ‘what don’t I like?’
8. T’s & C’s
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Business Example…1. Created a great team environment
2. Promoted the opportunity - internally
3. Website link – simple questions*
4. 3-page application*
5. Phone - T.O.R.C./profile check
6. Basic skills test
7. Team interview
8. 1-1 interview
9. Job offer
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The Overall Process
1. Hiring (Attracting)
2. Induction & Training for Success
3. Performance Management
4. Leaving
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The Overall Process
1. Hiring
2. Induction & Training for Success
3. Performance Management
4. Leaving
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What has been valuable?
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How to Keep the Best
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1. Certainty
2. Variety
3. Significance
4. Growth
5. Contribution
6. Connection
6 Human Needs
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Leadership
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The Vision
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Core Values
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Core Values
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Environment of Trust
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Recognition & Reward
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Provide Training
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Provide Training
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What does winning look like?
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What ACTION will you take?
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It’s interesting you know…
Most of business owners will…
• Hear what we say,
• Understand it intellectually,
• Agree with all the principles,
• Get excited about what’s possible
• KNOW that it is the thing they should
do, yet…
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Do nothing!
What gets in the way…
LIFE
!
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Which leads to?
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Your opportunity to get clear
Complimentary Strategy
Session
• Where you are
• Where you want to be
• The Game Plan to get
your there…
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Participant or Spectator…?