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Human Performance Challenges of Social Intrepreneurism
Paul O. Hardt, Ed.D.
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Paul O. Hardt, Ed.D.Core Faculty Member, Training and
Performance Improvement SpecializationCapella University30+ years experience in the Training and
Performance Improvement fieldCo-facilitator, Impact@Work (shop) at Target
Corp. Headquarters, Minneapolis
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Lessons Learned from…Impact@Work(shops) at Target Corporation
and
30+ years experience in the human performance improvement field
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What does it mean…..?
The Hard Stuff is the Easy Stuff
The Soft Stuff is the Hard Stuff
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OverviewManagement Decision-making StylesForce Field AnalysisBehavioral Engineering ModelCommunicating Change
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Management Decision-making StylesNormativeBehavioralNaturalistic
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Normative
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Behavioral
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Naturalistic
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Assess Decision-making Styles
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Barrier Forces
Driving Forces
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Driving ForcesEconomicsRegulatoryCompetitionEthicsRecruitmentCustomer pressure
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Barrier ForcesCostTimeMotivationValues
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Strategy for Dealing with Resistance (Barriers)
Take Away The Barriers
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Behavioral Engineering ModelThomas Gilbert
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Behavioral Engineering ModelEnvironmental Information Resources,
ToolsIncentives
Individual Knowledge, Skill
Capacity Motivation
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Environment: Information
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Environment: Resources, Tools
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Environment: Incentives
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Individual: Knowledge, Skill
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Individual: Capacity
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Individual: Motivation
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Communicating Change
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Roller Coaster of Change
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Dormant
Relative AdvantageSimplicityCompatibilityAdaptabilitySocial Impact
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Awareness
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Curiosity
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Visualization
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Tryout
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Use