IATA World Cargo Symposium 2008
Achievements and 2008 Commitments
World Cargo Symposium 2008: Focus on the Customer
What this week has been about
Dangerous Goods
Perishables
ULD and Asset
Cargo Outlook
Cargo Security
Cargo Technology
Open Skies
Airport & Terminal
e-freight
Cargo 2000
CASS
Air Mail
Pharmaceutical
LAR
Information
Dialogue
Efficiency
Networking
World Cargo Symposium 2008: Focus on the Customer
What this week has been about
Dangerous Goods
Perishables
ULD and Asset
Cargo Outlook
Cargo Security
Cargo Technology
Open Skies
Airport & Terminal
e-freight
Cargo 2000
CASS
Air Mail
Pharmaceutical
LAR
Information
Dialogue
Efficiency
Networking
World Cargo Symposium 2008: Focus on the Customer
What this week has been about
Dangerous Goods
Perishables
ULD and Asset
Cargo Outlook
Cargo Security
Cargo Technology
Open Skies
Airport & Terminal
e-freight
Cargo 2000
CASS
Air Mail
Pharmaceutical
LAR
Action!
So.
What Action?
World Cargo Symposium 2008
Focus on the Customer: Dialogue to Deliver Simplicity
World Cargo Symposium 2008: Focus on the Customer
Customer Action
Achievements
2008 Commitments
Dialogue to Deliver Simplicity
•Voice of Customer Survey as input to WCS 2008
Customer Dialogue and Engagement
•Coordinated approach as a must
•Customer Focus Group (Strategic)
•Annual Customer Feedback (Survey)
•Customer Group at World Cargo Symposium 2009
•Communication Plan: Clear Customer value proposition.
•Customer engaged in e-freight electronic standards.
World Cargo Symposium 2008: Focus on the Customer
More online targeted information for better engagement
e.g. Voice of Customer: Feedback
e.g. e-freight: How it works
e.g. Environment: Facts, Position
2008 Commitment• IATA Cargo Information Extranet Site
World Cargo Symposium 2008: Focus on the Customer
E-freight ActionAchievements
2008 Commitments
Pilots:
•6 locations. 12 docs removed (50-60% of potential paper)
•Paper-Less: first e-AWB in operation (SIN-AMS)
MIP (21 airlines + 13 forwarders)
•FWB Penetration: 91% in pilots. 44% in industry
•FWB Quality 18% (rising but low)
Pilots:
•Scale them! The e-freight Handbook.
•8 new locations – strong network connectivity
MIP:
•Root Cause Analysis enabling big improvement
World Cargo Symposium 2008: Focus on the Customer
Cargo 2000 Action
Achievements
2008 Commitments
•Introduction of Qcargo
•Renewed cooperation with shippers
•QCargo Rollout
•85% penetration for existing C2K members
•Customer engagement
•FIATA engagement
World Cargo Symposium 2008: Focus on the Customer
Cargo Security Action
Achievements •Key stakeholders engaged in Secure Freight
2008 Commitments •Practical steps towards Secure Freight
•Build Vision of 100% Secure Operators on Secure Lanes
•Roadmap to get there
•First Steps:
•Define Basic “Supply Chain Integrity” System
•Deliver Pilot Voluntary Audit of Secure Operators
World Cargo Symposium 2008: Focus on the Customer
Environment Action
Achievements Compilation of facts and back up research
2008 Commitments Facts:
•Multi-mode facts + research on IATA Cargo info site
Position:
•Statement: Cooperation, food labels, carbon-labels
Action:
•Root Cause of aircraft CO2 emissions. Priority action
•Supply Chain Climate Change Group
•Deliver project benchmarking supply chain CO2 emission
CASS Action•Record 14 new CASS in 2007 (Record 12 in 2006)
•CASS Adoption: e.g. China +227%, HKG +530%
•Quality Up: Record collection rate: 99.994%
•Unit costs down 47% v 2003
•Go for new CASS in major markets:
•Export: India, Chinese Taipei, Colombia, Israel
•Import: Australia, Canada, Singapore
•Domestics: China, USA, Brazil
•CASS Adoption: Encourage small volume carriers
•Address billing error rates
World Cargo Symposium 2008: Focus on the Customer
Achievements
2008 Commitments
Distribution Action•Re-engineered Australia Cargo program - without immunity
•2007 Cargo Claims Event + Handbook
•Implement Indian Air Cargo Program
•Implement new CIS Rate Program, aligned with changing immunity environment affecting US, EU, Australia
•Develop claims event & handbook as the supply chain guide.
World Cargo Symposium 2008: Focus on the Customer
Achievements
2008 Commitments
Air Mail ActionRecognition of the Post Air Waybill number
•Included in UPU messages
•“MAL” special handling code
•Pilot tests
Better planning
-develop standard capacity messages
-Post AWB Number use for booking
Better tracking
-increase number of POST and Airlines exchanging EDI
Better settlement
-Develop standard invoice messages and procedures
-Pilot use of CASS for settlement
World Cargo Symposium 2008: Focus on the Customer
Achievements
2008 Commitments
Dangerous Goods ActionDG Board Adopted provisions in 50th edition DGR, effective 01 Jan 2009, for e-freight of Dangerous Goods.
In conjunction with ICAO DGP and UN Subcommittee enhance multimodal harmonization for DG transportation
World Cargo Symposium 2008: Focus on the Customer
Achievements
2008 Commitments
Pharma / Perishables / LAR Action
PHARMA: Health care industry support for T&T Task Force
LAR and PCR: CITES recognition
PERISHABLES::Visuals (e.g. labels) communicating temp ranges
LAR: Formal agreement with World Organization Animal Health
PHARMA: T&T task force proposal for QMS for Pharma
World Cargo Symposium 2008: Focus on the Customer
Achievements
2008 Commitments
Airport Action
•IATA Airport Action delivered in Top 50 Cargo Airports
•Promote action to Cargo Executive Summit
•Collaborate with airports on Cargo Security, Environment (particularly noise) and Customs issues benefiting both airports and tenants (IATA members).
World Cargo Symposium 2008: Focus on the Customer
Achievements
2008 Commitments
Cargo Economic Information
Cargo eChartbook developed for Cargo Committee
Launch for key decision makers in industry
World Cargo Symposium 2008: Focus on the Customer
Achievements
2008 Commitments
ULD Action
Capital Punishment for ULD Damage!
ULD on stock market with Platinum and Gold
World Cargo Symposium 2008: Focus on the Customer
2008 Commitments
ULD Action
Capital Punishment for ULD Damage!
ULD on stock market with Platinum and Gold
World Cargo Symposium 2008: Focus on the Customer
2008 Commitments
•Raise ULD awareness at airline senior level
•Integrate ULD in Green Agenda (e.g. fuel burn saving)
•Engage with airports / GHA / Forwarders
•Define standards of compliance for GHA to change operating environment.
Achieved by
Information
Dialogue
Efficiency
Networking
World Cargo Symposium 2008: Focus on the Customer
What this week has been about
Dangerous Goods
Perishables
ULD and Asset
Cargo Outlook
Cargo Security
Cargo Technology
Open Skies
Airport & Terminal
e-freight
Cargo 2000
CASS
Air Mail
Pharmaceutical
LAR
Action!