Download - ICANN 51: Registry Services Update
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#ICANN51
Registry Services Update
15 October 2014
Krista Papac Director, Registry Services
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Agenda
• Domain Name Industry Growth
• Registry Services Team
• Services
• Engagement
• Policy Implementation
• Question & Answers
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Domain Name Industry Growth
The new landscape
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Text Text The Industry Keeps Growing…
Previous gTLD Rounds Key Current New gTLDs Potential New gTLDs
566 Contracted gTLD Registry Operators (as of 10 October 2014)
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Text Text The Industry Keeps Growing and Growing…
566 Contracted gTLD Registry Operators (as of 10 Oct)
Prior 2013 July 2013 Jan 2014 Oct 2014 Future
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ICANN is Adapting to the Growth
• ICANN’s strategic goals include operational excellence
• Global Domains Division (GDD) is focused to deliver services and engage with contracted parties, applicants and supporting parties
• A dedicated team for registries with GDD: The Registry Services & Engagement Team and the team can focus on you
• Operationalization of service delivery within GDD
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Registry Services and Engagement Team
Get to know us
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A global team of 8 individuals accessible to you
Europe Middle East
Africa Asia Pacific Americas
Registry Services and Engagement Team
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What We Do. How We Do It.
• We are here to support Registry Operators and prospective Registry Operators
• We need to continuously work together to: o Understand your business challenges and
o Build on our capabilities to optimize efficiency and achieve our respective goals
• We are dedicated to building trust in our working relationship with you
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• Your advocates within ICANN
• An access point to help you navigate ICANN
• Your escalation point for assistance and guidance
How We Provide Value
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Subject Matter
Experts
Regional Engagement
Managers
Registry Success
ICANN Success
Managing Services
Managing Engagement
Collaborate with you on our common purpose
Registry Services and Engagement Managers: Dual Roles
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Team Responsibilities
Services to current and prospective Registry Operators o Design, deliver, implement and improve your services
o Services include: Registry Agreement administration, Registry onboarding, Contract Assignments, Registry Services Evaluation Policy (RSEP) process
Engagement with current/prospective Registry Operators o One-to-one relationship management
o Collective engagement activities
Policy implementation
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Services Learn about our deliverables
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Services: What Do We Support?
• Identify the need for new services
• Design the services
• Implement new services
• Operationalize the services with GDD Operations
• Manage lifecycle of services
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Text Text Services: What’s Available?
Service'Category' Service'List'Contracting' • RA'Preparation'
• RA'Creation'• RA'Execution'&'Publication'• Renewals'
Registry'Onboarding' • Contact'&'ONBIR'work'Items'• Technical'Setup'
Establish'Launch'Program'
• TLD'Startup'Information'• Qualified'Launch'Program'(QLP)'• Approved'Launch'Program'
Registry'Agreement'Administration'
• RRA'Amendment''• Assignment'and'Assumption'
Agreement'• Cross'Ownership'Removal'• Legal'Notices'• Code'of'Conduct'• Specification'13'
Evaluation'Services' • RSEP/RSTEP'• Registry'Transition'
Emergency'&'Crisis'Management'
• EBERO'Activation'• ERSR'Management'• Name'Collision'Response'
Reporting'&'Support' • Registry'Reports'Publishing'• Registry'Stakeholder'Notifications'&'
Communications'Shared'Services'and/or'Tools'
• CZDS'• SLA'Monitoring'
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• Customer Portal • GDD Portal • CZDS • RRI • RZM • SLA Monitoring • TMDB
Service Category Service List Systems and Tools
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Registry Services Evaluation Policy (RSEP)
Process overview o Mechanism to modify/add/
remove approved Registry Services from an existing Registry Agreement
What we hear o It’s unclear how to submit and
track RSEP requests
o The RSEP process can be further streamlined
What we see
IDN Support 30%
Two-Character SLDs 55%
BULK Transfer Requests
4%
Other Requests
11%
RSEP Requests by Type
2
4
14
24
23
0 5 10 15 20 25 30
FY'14 Q1
FY'14 Q2
FY'14 Q3
FY'14 Q4
FY'15 Q1
Requests Initiated By Quarter
60+ Total RSEP Requests (415+ TLDs)
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RSEP (continued)
Current challenges o Scaling systems and the process to meet the growing demand
o Clear communication of timelines and next steps for requests
Addressing these challenges o Operationalizing the processing of RSEP requests and related contract
amendments
o Exploring migrating request submission from RRS tool to GDD Portal
o Educating registries on the RSEP process through the Registry Roadshow
o Building “how to” guidance documents and looking at ways to streamline certain requests
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Text Text Services: Contract Assignment
39
1 3
2 1
Assignment Requests Initiated
Assigned Processing Request Processing Inquiries Withheld Consent Withdrew Request
Process overview • Direct or indirect change of
control of the registries or any subcontracting arrangement
What we hear • It’s unclear what an
“assignment” is and how to submit one
• The fees and processing time associated to “Assignments” are unknown
What we see
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Services: Contract Assignment (continued)
Current challenges o Processing timelines and fees vary based on: § Timing of assignment request § Direct/indirect change of control § Type of change requested § ICANN’s familiarity of the assignee
Addressing these challenges o Educating registries on the process and considerations through
the Registry Roadshow and GDD Portal cases o Registry Operators should submit an assignment inquiry in
advance so ICANN can assist with preparing formal request o Building “how to” guidance documents
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Services: GDD Portal
System overview o GDD Portal is an ICANN tool to centralize the
communications, and the work between ICANN staff and Registry Operators
What we hear o Implement a product manager role for the system
o Improve the usability and features of the GDD Portal
o Allow Registry Operators to beta test enhancements
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Services: GDD Portal (continued)
Current challenges o Competing system priority requests o Clarity around user requirements
Addressing these challenges o Designated a GDD Portal Technical Product Manager to gather
requirements and implement solutions
o Established a GDD Portal working group that helps define requirements and assists with beta test activities
o Deployed first round of requested enhancements, including ability to filter by open/closed cases and summary count of open/closed cases
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Engagement
How can we help you today?
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Engagement Channels
Activities Frequency How Relationship management
As needed Customer Portal, GDD Portal, email, phone, webinar, workshops
Registries Stakeholder Group (RySG) relations
Bi-weekly Conference call
Registry Roadshows As scheduled In-person ICANN meetings 3 times a year In-person Collaboration activities and working groups
On demand Discussions, working teams
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Relationship Management Defined
• You’ve got mail! o Registry Operators and potential Registry Operators received an
introductory email from their respective Engagement Managers
• Methodology of account assignments o Geographic location of primary contact o Existing relationships o Grouping of portfolios
• Principles of engagement o We handle the exceptions
o We listen and help you work with you through challenges
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Escalation Path for Exceptions
Designated Engagement Manager
Krista Papac Director, Registry Services & Engagement
Cyrus Namazi Vice President, Domain Name Services & Industry Engagement
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Engagement: GDD Feedback Letter Updates
• Implement reliable and usable service platforms • Designate an engagement manager to each registry
operator and gTLD applicant
• Commit to standard customer service levels especially for response time, progress updates on open issues and escalation
• Publicly report on performance of key processes
• Improved GDD communications, notably ICANN webinars
• Implement a reliable Registry Services Evaluation Policy (RSEP) process
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Registry Roadshow: Updates
• L.A. (9-11 Sept. 2014) Tokyo (24-26 Sept. 2014)
• 110+ attendees representing approximately 1000 New gTLDs as Registry, Applicant and/or Service Provider
• This is not your average ICANN meeting
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Registry Roadshow: Feedback
• Feedback we collected
“A turning point in the relationship” – L.A. Participant
“Humanized ICANN” – L.A. Participant
“Never seen before in 14 years of ICANN” – Tokyo Participant
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Registry Roadshow: Istanbul
• Date: 19-21 November 2014
• More Information o https://community.icann.org/
display/RH/Registry+Roadshow+Workshops
• Registration o https://registration.icann.org/
register.php?id=2014istanbulregistry
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Policy Implementation
Get involved!
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Policy Implementation: What Are We Doing?
• Additional Whois Information Policy (AWIP) o Who: All gTLDs registries and registrars – When: by 31 January 2015
o Provide a link or URL next to each EPP status code
o Include the Globally Unique Registrar ID (GURID, or IANA ID)
• Thick Whois Policy o Who: All gTLDs – When: In the coming 1 or 2 years
o Transition form thin to thick Whois for .COM, .NET, .JOBS
o Consistent labeling and display of output for all gTLDs as per Specification 3 of RAA 2013
• Protection of IGO/INGO identifiers o Who: All gTLDs – When: In the coming 1 or 2 years
o Reservation of IGO and INGO names (Red Cross, Red Crescent, IOC, others)
o Implementation of 90-day Trademark Claims for certain INGO names
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Policy Implementation: Get Involved
• Keep an eye out for implementation notifications from ICANN
• Volunteer in GNSO working groups
• Participate in GNSO implementation review teams (e.g., Thick Whois)
• Attend GNSO meetings or catch up on recordings and transcripts at: o http://gnso.icann.org/en/group-activities/calendar
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Final Thoughts
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Your Participation is Desired and Valued
Get involved
Talk to us
Work with us
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GDD + Related Sessions
Wednesday, 15 October o Rights Protection Mechanisms: User Feedback o DNS Risk Framework o GDD Service Delivery, Customer Service & SLAs o Universal Acceptance
Thursday, 16 October o DNSSEC Key Rollover Workshop o Thick WHOIS Implementation (Working Session) o Deploying the IETF’s WHOIS Replacement