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IGNITED MINDS SOLUTIONSPVT LTDCOMPANY PROFILE

INTRODUCTION

IGNITED MINDS SOLUTIONS Our management team comprises of people from both technology and management backgrounds. Hence as an organization we have solid expertise in both technology and organizational development. We combine our core technical expertise with proactive thinking and strategic planning to deliver solutions that add great value to our clients businesses.

The work culture at IMS not only provides an open environment that encourages and supports excellence at work but also creates opportunities for all-round growth and development at lateral and vertical levels. The work culture embodies an open door policy, a conducive work environment, concern and empathy, touch and feel leadership and work hard - play hard ethics.

IMSs Call center services combine domain expertise, process skills and technology to deliver world-class process services.

We are in business from past 10 years

IGNITED MINDS SOLUTIONS Our mission is to provide win-win solutions to our customers and clients.

We listen to our clients and customers.

We focus on client benefits to maximize process adherence and maximize service quality.

Nothing is too obvious for us and we pay full attention to even the smallest details.

Integrity, trust and respect for clients and individuals are our strengths.

PHILOSOPHY

IGNITED MINDS SOLUTIONSOur Philosophy

Integrity and ethics in all that we doQuality in our thoughts and actionsGrowth based on personal excellenceInnovation through implementing ideasRespect for clients, customers and colleaguesSuccess through teamwork and teams skills.

Maintaining trust of the client.

SERVICES OFFERED

IGNITED MINDS SOLUTIONSServices Offered

Outbound Telemarketing ServicesWeb-enabled customer careCustomer satisfaction surveys

Lead generation

Technical support

IGNITED MINDS SOLUTIONSOur Team IMS Business Solutions has a team of highly experienced and dedicated professionals from different fields like;

Call center Services Knowledge process outsourcing Technical services Finance and Administration.

Apart from the core team IMS Business Solutions also has Hired help of CAs, Lawyers Hardware, Networking and Security Experts.

INFRASTRUCTURE

IGNITEDMINDS SOLUTIONS Infrastructure

We currently have 20 active seats for to go-live with 24 hours notice with a capacity to ramp up to 50 seats within 10 days of notice.

Our IT Setup consists of: Intel Xeon Core2 Duo based server with RAID configuration to provide seamless data backup.Complete managed voice solutions from Cordia IT.Best-in Class Audio CodeIntel dual-core processor based workstations for enhances performance.VPN for remote access to senior personnel & clients.X-Lite soft dialler (Powered by CounterPath).

IGNITED MINDS SOLUTIONS

IGNITED MINDS SOLUTIONSInfrastructure (Manpower)

We realize that our IT systems will need to be complemented by enthusiastic team members to deliver on client expectations. To ensure our team members feel motivated to perform we have:

Centrally Air-conditioned premisesErgonomic chairs to ensure comfortOn the house performance bonus schemesOpen door policies for suggestions and innovationsDoor-to-door pick n drop transport facility

OUR CLIENT

IGNITED MINDS SOLUTIONS ClientsMETROfiTUCAN CLAIMSLONGTALKSWITCH 2 CHEAPER CALLSASTRON COMMUNICATIONSMYTHRIL TELECOMKAPITOL CLAIMS

CONTACT US

CONTACT INFOCORPORATE ADDRESS: Coworkers Cafe, #28, 2nd floor, Blooming dale layout, Opp Quetzel, Sarjalur Road, Kai Kondrahalli, Bangalore - 560035E-MAIL: sajeev262@gmail.com or rekharsnair@gmail.com.WEB: http://Ignitedmindsonline.com

MOBILE: +91-9551358793, +91-9538785192.

THANKS!