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GIS ONE CALLTICKET MANAGEMENTImproving the level of public service
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Presented By:
City of Cedar Rapids GIS Manager
City of Cedar Rapids GIS Analyst
Russell Camp, GISP Adam Galluzzo
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One Call Overview
Commonly referred to as “Call Before you Dig” Goal of Iowa One Call:
To protect citizens and prevent damage to underground facilities .
Free Service to excavators/homeowners Mandated by Law, (chapter 480, Iowa Code)
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One Call Overview
City Owned
underground
utilities:
850 miles of Water Mains
725 miles of Sanitary Sewer Pipe
592 miles of Storm Sewer Pipe
130 miles of
Fiber Optic Cable
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Locate Requests
Old Method: Excavator contacts Iowa one call (IOC) IOC records all necessary information, and
determines if the excavation is within the utility service area for Cedar Rapids
IOC E-mailed appropriate tickets (locate requests) to a designated Cedar Rapids e-mail inbox.
Tickets were printed daily and Office Staff and locators for each utility would sort through each ticket to determine if the excavation was near their underground utility.
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Locate Requests
Cedar Rapids receives Approximately 20,000 locate requests per year. X4 utilities (Water, Sewer, Signals, Fiber) =
80,000 80,000 X avg. 3 Min. per ticket for office
staff to sort and map (Arc Reader) = 4000 man hours per year.
Sorted tickets (paper copies) distributed to locate staff for field verification.
Located tickets returned to office staff for response.16 X 7 X
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GIS Ticket Management
The Need To improve efficiency and reduce expense
in the response to 20,000 + utility One-Call locates annually preformed by city staff for city owned utilities.
The Solution New GIS software application for processing
One-Call locate tickets.
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GIS Ticket Management
RFP issued The City selected Pro West & associates to
develop the GIS One-Call utility locate system. http://www.prowestgis.com
Pro West worked closely with stakeholders to develop the scope for the new GIS ticket management system.
The new system went live October 9th 2012.
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How it works
Tickets are transmitted via FTP to Cedar Rapids
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How it works
Tickets reside in FTP folder as text files
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How it works
Daily Audit E-mail Service
Emergency ticket e-mail and text notification
OCTM
– One Call Ticket M
onitoring
service.
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How it works
Records are created in the TICKETS Table on the SQL ServerFrom the ticket files.
Daily audite-mails
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How it works
Daily Audit E-mail Service
Emergency ticket e-mail and text notification
OCTM – One Call Ticket Monitoring
service.
Accessing Spatial Data for maps
Applications:• One Call Web Application
Scheduled Tasks•Geocode tickets every 5 minutes.•Create Address XMLZ file.•Update Days Old Field for ticket features.•Remove Cleared ticket points from feature classes.
Accessing One Call Web
Application
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One Call Web Application Demo
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Return on investment
3475.2 man hours re-directed to other priorities
Reduced incidents resulting in damage to city owned infrastructure
Increased accountability of locating staff Greater efficiency of locators, wireless
integration provides real-time GIS data access and search capabilities in the field.
Reduced paper/printing costs Increased service level to customers
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Error notification
One Call System e-mails staff error messages if: Connection between CEDAR RAPIDS and
Iowa one call goes down ArcGIS Server goes down GIS or SQL connection goes down
Contingency application