Sandra Mamani

Head of department

NOVOPAN

Dear Ms Sandra

Last weekend, 3 October, I ordered sneakers from your online store , i read the

conditions carefully , and the sneakers had 15% discount and your website says

that items are delivered in 24 hours.

Two days passed and it arrived, but the cost of the sneakers didn't have discount.

i have bought many things from you over the years . I am sure you will be able to

resolve the situation in a satisfactory way

I look forwards to hearing from you

yours sincerely

Lerry Amache