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Page 1: Intercultural Communication

Culminating Signature AssignmentFosterJED50428-8

Intercultural CommunicationNorthcentral University

Positive Intercultural Communication

Page 2: Intercultural Communication

AgendaIntercultural Communication

Best Practices

Cultural Diversity in the Workplace

Why is Diversity Important?

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Agenda (continued…)

Kohls & Hofstede Cultural Values

Avoiding Unhealthy Stereotypes

Nonverbal Strategies

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Intercultural Communication Best Practices

1. Avoid assumptions or jokes

2. Use symbols, diagrams, & pictures

3. Avoid using slang and idioms

4. Investigate their perception

5. Take differences into account

6. Use understandable language

7. Educate yourself

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More Best PracticesIn oral communication: In written

communication:

• Speak slowly and clearly

• Be careful with pronunciation

• Simplify speech • Make one point at a

time • Adapt tone of voice,

style and behavior to what is culturally acceptable to your audience

• Watch the other person for misunderstanding and be ready to provide feedback

• Use short, simple sentences and short paragraphs

• Number points for clarity

• Reflect your relationship with the reader in your choice of words

• Be very careful with translation

• Avoid acronyms and idiomatic expressions

- Bovee, C.L. & Thill, J.V. (2005)

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Develop a sense of cultural

awareness

Do away with ethnocentris

m Learn to adapt

Be more tolerant

Listen carefully and empathize

Look beyond the

superficial

Take responsibility for the communication

Even More Best Practices

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Cultural Diversity in the Workplace

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Why is this important?

Success3 21

Respect

Being Unique

Stereotypes are

damaging

What is Diversity?

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Exploring Kohls

& Hofstede

Personal Control over Environment

Change Time and its Control

Equality/ Egalitarianis

m

Individualism & Privacy Self-Help

Competition & Free

EnterpriseFuture

Orientation

Action/Work Orientation Informality

Directness, Openness, &

HonestyPracticality & Efficiency

Materialism /

Acquisitiveness

Kohls’ “Values Americans Live By”

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Exploring Kohl

& Hofstede

1.

Power/Distance

2.

Individualism

3.

Masculinity

4.

Uncertainty/Avoidance

Index

5.

Long Term Orientation

6.

Indulgence vs Restraint

Hofstede’s Value Dimensions of Culture

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Are these Stereotypes?• Japanese woman are gentle• Americans are very independent• Chinese people use chopsticks to eat• Girls are emotional• Boys are good at sports

• China is a communist country• French people love food• Asians are good at memorizing things• People from India are poor and dirty• Mexicans are good landscapers

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Stereotyping

allows forPower

Dominance

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Reasons why Stereotyping Hampers Intercultural Communication

Reason 1 Reason 2 Reason 3 Reason 4

It filters information –

Confirms what we already know

Assumes every one is the same in a cultural

group

They are over-

simplified, exaggerated,

and over-generalized

They are resistant to

change – Grow

stronger with time

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Ask yourself?

What is the content?

2

What is the source?

3

Why do I believe it?

4

How much contact do

I have?

5 Who is the target?

1

Avoiding Stereotypes

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Functions of Nonverbal Communication

Nonverbal65%

Verbal35%

Communication

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Improving Nonverbal Skills

Be conscious of nonverbal behaviorBe purposeful in use in non-verbalsMake sure non-verbals are not

distractingMatch verbal & nonverbal

communicationAdapt to the situationKnow your culture

When SENDING messages:

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Improving Nonverbal Skills

Pay attention to all aspects of non-verbals

Consider gender, culture, and individual differences

Don’t automatically assumeUse perception checking

When RECEIVING messages:

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Questions Around the Topics?

Thank you for your time!

?

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ReferencesAdler, N.J. (2008). International Dimensions of Organizational Behavior, 5th ed.

Eagan, MN: Thomson/South Western. Pg. 79

Barnlund, D.C. (1968). Interpersonal Communication: Survey and Studies.Boston: Houghton Mifflin. Pgs. 536-537.

Bovee, C.L. & Thill, J.V. (2005). Business communication today. 8th edition. New Jersey: Prentice Hall International, Inc.

Hofstede, G. (2001). Culture’s Consequences: International Differences in Work-Related Values, 2nd Ed. Beverly Hills, CA: Sage Publications.

 Kohls, L. R., (1986). The Values Americans Live By.

http://www.claremontmckenna.edu/pages/faculty/alee/extra/American_values.html

Samovar, L., Porter, R., McDaniel, E. Roy, C. (2013). Communication between cultures. 8th ed. Boston, MA: Wadworth. Pg. 233.

Ting-Toomey, S. & Chung, L.C. (2005). Understanding Intercultural Communication.Los Angeles: Roxbury. Pg. 93.

Varner, I. and Beamer, L. (1995). Intercultural communication in the global workplace. USA: pg. 2.


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