Download - International Presentation IPA İstanbul Products International Presentation IPA İstanbul Products
International Presentation IPA İstanbul Products
International Presentation IPA İstanbul Products
International Presentation IPA İstanbul Products
Worldwide PresentationWorldwide Presentation
Organisational Structure
Worldwide Network
Our Main Clients
Key Figures
International Presentation IPA İstanbul Products
% 100
Branch offices:
• Amsterdam (Holland) • London (England)
• Athenes (Greece) • Munich (Germany)
• Genova (Swiss) • Paris (France)
• Lisbon (Portugal) • Rome (Italy)
Inter Partner Assistance
AXA Assistance
% 100% 100
AXA Assistance SA
Dependent Establishments
International PresentationInternational Presentation
Organisation StructureOrganisation Structure
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation
International Presentation IPA İstanbul Products
Eastern Europe
PolandCzech Republic
TurkeySwitzerland
Morocco
Europen Community
FranceSpainPortugalUnited KingdomBelgiumNetherlandsItalyGreeceGermanyAustria
Worldwide PresentationWorldwide Presentation
Organisation European Community / Organisation European Community / Eastern EuropeEastern Europe
International Presentation IPA İstanbul Products
Americas
USACanadaMexicoCosta RicaColombiaVenezuelaBrazilChileArgentina
Worldwide PresentationWorldwide Presentation
Organisation AmericasOrganisation Americas
International Presentation IPA İstanbul Products
Asia / Pacific
JapanTaiwanHong KongThailandMalaysiaSingaporeIndonesiaAustralia
Worldwide PresentationWorldwide Presentation
Organisation APAOrganisation APA
International Presentation IPA İstanbul Products
Worldwide PresentationWorldwide Presentation
73 Countries Where We Market Our Products
Andorra Argentina Australia Austria Belarus Belgium Bolivia Brazil BulgariaCameroon Canada
Chile Colombia Congo Costa Rica Cyprus Czech RepublicDenmark EAU Ecuador Estonia Finland
France Gabon Germany Greece Guatemala Guinea Hong-Kong Hungary Iceland India Indonesia
Iran Israel Italy Ivory Coast Japan Kazakhstan Kenya Latvia Lebanon Lettonia Luxemburg
Malaysia Mauritania Mauritius Mexico Niger Oman Paraguay Philippines Poland Portugal Qatar
Romania Russia Saudi Arabia Senegal Singapore Slovakia Spain Sweden Switzerland Taïwan Thaïland
Tunisia Turkey UK Ukraine Uruguay USA Venezuela
International Presentation IPA İstanbul Products
RenaultVolkswagenLa PosteMetlifeTUIHSBCAXADinersPeugeot
SumitomoAlcatelNHSMACSFAmerican ExpressGeneral MotorsHome ServiceEuropay MastercardUNICA
Worldwide PresentationWorldwide Presentation
Our Main ClientsOur Main Clients
International Presentation IPA İstanbul Products
Insurance CompaniesAutomotive Producers BanksTravel Agencies and Tour Operators Telephone OperatorsIndustrial and Service Foundations Pharmaceutical SectorProduct and Service Distribution Companies Water, Electric and Gas Distribution Companies
International PresentationInternational Presentation
Our Clients Our Clients
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation
International Presentation IPA İstanbul Products
International PresentationInternational Presentation
Our Competitors and Our Competitors and UsUs
2006According to Sales
Volume
According to
Profitability
According to Return on Equity
Axa Assistance 17% 3,80% 16,00%
Mondial Assistance 16% 3,70% 15,80%
Europ Assistance 11% -0,10% -4,20%
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation
International Presentation IPA İstanbul Products
CONSOLIDATED REVENUESCONSOLIDATED REVENUES((millionmillion EURO) EURO)
International PresentationInternational Presentation
Key FiguresKey Figures
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation
International Presentation IPA İstanbul Products
CONSOLIDATED REVENUES DISTRIBUTIONCONSOLIDATED REVENUES DISTRIBUTIONIn 2005 Geographical Region TermsIn 2005 Geographical Region Terms
International PresentationInternational Presentation
Key FiguresKey Figures
France %28
USA, England, Canada %25
Central Europe %17
IberiaS. America %16
Mediterranean Region %11
Asia, Pasific %3
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation
International Presentation IPA İstanbul Products
NUMBER OF CASES TREATEDNUMBER OF CASES TREATED
International PresentationInternational Presentation
Key FiguresKey Figures
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation
International Presentation IPA İstanbul Products
International PresentationInternational Presentation
Key FiguresKey Figures
KEY FIGURES 2005
LABOR FORCE(As at 31 December
2005)
3.639(full-time)
Consolidated Revenues
621 M EURO
Consolidated Operational Profit
42,5 M EURO
Consolidated Net Profit
17,3 M EURO
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation
International Presentation IPA İstanbul Products
Introduction
Organization Structure
Key Figures
Quality Service: ISO 9001
Why Inter Partner Assistance?
Our Main Clients
IPA IstanbulIPA Istanbul
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
IntroductionIntroduction
PROGRESS OF IPA İSTANBUL
• 1989 – Establishment of IPA (Ex Alarm Assistance)
• 1993 – First Medical Assistance in Turkey (Başak Hayat ve Halk Yaşam Sigorta)
• Merger of GESA (UAP) – Ex Alarm Assistance
• 1995 – First Road Side Assistance in Turkey (Başak ve Güneş Sigorta)
• 1997 – Joining to AXA Group (Merger og UAP – AXA)
• 2002 – Startup of first Medical TPA (MATIS) project in Assistance sector
• In 12 June 2002 became the first Assistance company to receive quality certificate
• IPA managed to become the leading company in the assistance market in 2004.
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
Key FiguresKey Figures
163 Employees
24 hours, 365 days service
Direct service in Turkey & Northern Cyprus
ALCATEL 4400 Telecommunication System
ISDN PRI Telephone Lines
Voice Recording System to handle the complaints
Computer supported Road-Map Systems
Wide Network of Service Providers being updated
frequently
More than 32.000 organization under an agreement all
around Turkey
International Presentation IPA İstanbul Products
ISO 9001-2000 since 12 July 2002
The first and the only assistance
company in Turkey with a Quality
Certificate...
IPA İstanbulIPA İstanbul
Service of Quality: ISO 9001Service of Quality: ISO 9001
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternationalPresentation
International Presentation IPA İstanbul Products
ISO 9001 QUALITY STANDARTS
Within the ISO 9001-2000 context, a Quality Management Department has been created in 2001 in IPA Istanbul office. That department shall control and make reportings concerning the quality standarts requested by our clients and the requests of Policy Holders. Telephone surveys Mystery Shopping Internal Surveys Operation Meetings Management Review Meetings Customer Satisfaction Surveys
IPA İstanbulIPA İstanbul
Service of Quality: ISO 9001Service of Quality: ISO 9001
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
Why Inter Partner Assistance?Why Inter Partner Assistance?
WHY INTER PARTNER ASSISTANCE ?
Pioneer and Reformist
Special Products for Different Sectors
Quality Service : ISO 9001
Trustworthy and Prestigeous
Widespread of Network Around the World
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
Our References / Our References / LocalLocalNon LifeNon Life
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
Our References / Our References / LocalLocalLifeLife
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
Our References / Our References / LocalLocalBanksBanks
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
Our References / Our References / LocalLocalRoad-side AssistanceRoad-side Assistance
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
Our References / Our References / LocalLocalOthersOthers
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
Our References / Our References / InternationalInternational
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
TechnologTechnologyy Technological Technological
InfrastructtureInfrastructture
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternationalPresentation
Alcatel A4400and ISDN lines
MS Windows 2000 Server,Windows 2000/XP
Professional
Alcatel A4400 Telephone Operator
Intranet
MS Windows 2000 Server,Windows 2000/XP
Professional
Recording System
International Presentation IPA İstanbul Products
IPA İstanbulIPA İstanbul
TechologyTechology
Computer Telephone Computer Telephone ConnectionConnection
ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternationalPresentation
International Presentation IPA İstanbul Products
Our ProductsOur Products
Home Assistance
Road-side Assistance
Travel Assistance
Medical Assistance
TPA Services
Lifestyle Assistance
IPA Card
Other Services
International Presentation IPA İstanbul Products
Our ProductsOur Products
Home/Office AssistanceHome/Office Assistance
Main Services
Plumber Services
Electrician Services
Glazier Servics
Locksmith Services
Protection Services
PC Support Services
Direct Reparation
International Presentation IPA İstanbul Products
Our ProductsOur Products
Road-side AssistanceRoad-side Assistance
Main Services
Towing/Crane
Professional Driver Services
Return of the Vehicle
Protection of the Vehicle
Rent a Car Services
Vehicle Info Line
International Presentation IPA İstanbul Products
Our ProductsOur Products
Travel AssistanceTravel Assistance
Main Services
In-patient/Out-patient Medical
Treatment
Emergency Medication
Repatriation After Treatment
Return of Luggage
Loss of Luggage
Administrative Assistance
Legal Assistance
Concierge Services
International Presentation IPA İstanbul Products
Our ProductsOur Products
Medical AssistanceMedical Assistance
Main Services
Medical Information (7/24)
Road / Air Ambulance Services
Second Opinion
PPO – within Turkey
PPO – Abroad
International Presentation IPA İstanbul Products
Our ProductsOur Products
TPA ServicesTPA Services
M A T I S
PPO Services (within Turkey & worldwide)
Software Support
Pre-authorization Services
Evaluation & Research of Health Expenditures
Second Opinion
Reinsurance Support
Triage and Medical Information
Reporting
International Presentation IPA İstanbul Products
Our ProductsOur Products
Lifestyle AssistanceLifestyle Assistance
Main Services
Concierge Services
Info Line for Cultural Activities
Delivery Services
Administrative Services
Legal Assistance
International Presentation IPA İstanbul Products
Our ProductsOur Products
Other ServicesOther Services
Various Products
Legal Protection
Loss Notification Services
Customer Complaints
Customer Questionnaires
Call Center Services
International Presentation IPA İstanbul Products
Our ProductsOur Products
Inter Partner Assistance CardInter Partner Assistance Card
Main Services
Medical Assistance
Travel Assistance
Home Assistance
Road-side Assistance
Lifestyle Assistance
Concierge Services
Delivery Services
Administrative Services
Information Services
International Presentation IPA İstanbul Products
THANK YOUTHANK YOU
International Presentation IPA İstanbul Products