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DEALING WITH CONFRONTATION
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DEALING WITH CONFRONTATION
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DEALING WITH CONFRONTATION
Introduce Yourself To The CoachesIntroduce Yourself To The CoachesBefore The Game BeginsBefore The Game Begins
Work On Creating A Rapport
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DEALING WITH CONFRONTATION
When dealing with emotional
coachescoaches remember to:
Be in control and Be in control and speak speak
in a calm, easy voicein a calm, easy voice
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DEALING WITH CONFRONTATION
Maintain positive body language positive body language and keep spacespace between you and
the Coach/Player
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DEALING WITH CONFRONTATION
Make eye contacteye contact with the coach/player when the
situation allows
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DEALING WITH CONFRONTATION
Answer questions not StatementsStatements3 Seconds
That is a Travel
That is a Hold
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DEALING WITH CONFRONTATION
Be a responder
not an not an InitiatorInitiator
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DEALING WITH CONFRONTATION
Deal with the Behaviour Behaviour
before answering any
QuestionsQuestions
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DEALING WITH CONFRONTATION
Roadblocks to Communication
OrderingOrderingDirectingDirectingCommandingCommandingYellingYelling
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DEALING WITH CONFRONTATION
Roadblocks to Communication
Warning, Threatening“If you do that again
I’ll T T YOU UPYOU UP”
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DEALING WITH CONFRONTATION
Tips to being a good good
listenerlistener
Keep good Eye ContactEye Contact
Try to be RelaxedRelaxed
Do not Interrupt Interrupt
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DEALING WITH CONFRONTATION
A coachcoach knows the tonetone of the response even before you start speaking by observing your body languagebody language. Sometimes we lose lose
themthem before we even say a wordword.
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DEALING WITH CONFRONTATION
If you make a face,face, raise your hands in defense or scowl,raise your hands in defense or scowl, you’ve probably lost them already. Watch how you talk with your handstalk with your hands
and don’t letdon’t let a coach use his hands to talk to you.
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DEALING WITH CONFRONTATION
When a person talks with his handstalks with his hands it appears there is more going on than a simple discussion about a simple play. If you see a coach waving his handswaving his hands, simply ask him to put his hands downput his hands down before you are ready to listen to his
message.
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DEALING WITH CONFRONTATION
Don’t be DefensiveDefensive, or try to justify your ActionsActions
Address the problem only (No (No emotions)emotions)
Avoid the conflict (Don’t create itDon’t create it)
Tips to being a Good Good
ListenerListener
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DEALING WITH CONFRONTATION
Officiating is not about the referee being the only Winner……….Winner……….
Nor is it about the referee being the only Loser,Loser,
A balance between the TWO TWO ExtremesExtremes
needs to be AchievedAchievedYou do not always have You do not always have to get in the to get in the Last Word
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DEALING WITH CONFRONTATION
Answers to Answers to CoachesCoaches“Okay Coach I hear you”
“From my angle that is how I saw it”
“I will watch for that”
It will not help matters if you tell the coach that it is not happening
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DEALING WITH CONFRONTATION
Some Other Phrases That Can Be Used Are
“I see your point”
“You have a good point”
“I’ve heard you”
“That’s possible”
Answers to CoachesAnswers to Coaches
By listening firstlistening first and then responding to what they said, there may be some
closureclosure after your words
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DEALING WITH CONFRONTATION
Answers to CoachesAnswers to Coaches
If a coach is yelling or shoutingyelling or shouting at you tell the coach you would be glad to talk to him but he has to lower his or her voicelower his or her voice and then you can address the issue.issue.
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Remember, 90% of conflict occurs not with what was saidwhat was said
but by the TONETONE it was said in! it was said in!
DEALING WITH CONFRONTATION
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DEALING WITH CONFRONTATION
MAKE THIS THE SEASON WERE MAKE THIS THE SEASON WERE YOU TAKE YOUR GAME YOU TAKE YOUR GAME
MANAGEMENT TO A NEW LEVELMANAGEMENT TO A NEW LEVEL
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HAVE A GREAT HAVE A GREAT SEASONSEASON
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HAVE A GREAT HAVE A GREAT SEASONSEASON
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HAVE A GREAT HAVE A GREAT SEASONSEASON