Download - Introducing ONYX Professional Services
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Introducing ONYXProfessional Services
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We hear customers asking for professional assistance in their shop. Customers frequently call into support wanting help to improve
their workflow or color output. These tasks are not always simple to solve over the phone and
often require an on-site visit to fully understand and solve their situation.
We know this is a service you can and most likely already provide but resources might be a concern.
Let ONYX help!
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How can ONYX help you? Be viewed as the hero by sending in the
software expert Specially trained ONYX personnel will go on-site
with your customer on your behalf We can even come assist you at an open house
or training event. It’s simple, sell ONYX Professional Services
You get a fixed discount and ONYX does all the rest. We will even provide you customer feedback for your follow-up.
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What are ONYX customers saying about our consultants?
“We are nothing short of fully impressed by the ONYX consultant’s knowledge, approach, and problem solving ability to meet our training needs. He not only explained the how but more importantly the why in calibrating our machines for quality color management, setting up quick set templates and explaining the capabilities of the ONYX software. We made the right decision investing in ONYX 11.”
The Team at SleekRegina, Canada
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Introducing ONYX Professional ServicesONYX consultants in are ready to go on-site with your customer for 2+ days to deliver any mix of these solutions: Installation & Workflow Assessment Color Profiling Services Color Management Training Software Training
Advanced Custom Training• Some customers might need just a little bit of assistance• ONYX has a 2-hour web-based, cost-effective solution• Consultant focuses on their specific needs• Can serve as a prelude to an on-site visit
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Installation and Workflow Assessment ONYX consultants have extensive industry knowledge and can help your customer
implement an optimal production workflow. The consultant will make recommendations to improve the productivity. Maximize the operator’s knowledge through confidence in the workflow, helping
reduce downtime.
Pre-trip Assessment• Evaluation of your existing
systems and tools• Receive recommendations
for improvements in your current workflow
Install and Configure• Installation of ONYX software• Configuration of printers and
other devices• Set-up of workflow modules
and stations
Basic Software Usage• Basic printing workflow• Basic cut workflow• ONYX file management• Color Management basics
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Color Profiling Services
Build Custom Profiles Evaluate your color and identify
which ICC profiles need to be created
Create custom ICC profiles for your media on your printer
Provide the staff a basic knowledge to profile on their own afterwards
ONYX consultant will build custom media profiles foryour customer
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Software Training Your customer can reduce downtime by developing effective problem solving
skills, develop speed, efficiency, and maximize their operator’s knowledge by gaining confidence in the workflow.
While this training is focused on ONYX software; the concepts taught are relevant to the understanding of RIP software and how it is used throughout the industry.
Basic Software UsageSoftware training for Production Operators Basic Printing Workflow Basic Cut Workflow Effective File Management for
maximum production
Color Training Gain an understanding of ICC
profiles and why they matter Use recalibration to get
consistent results Maximize your color with ONYX
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Color Management Training Working knowledge of how to utilize the ONYX software for color management
and profiling Teach the staff how to build custom profiles and use the tools to get the right
color, the first time
Color Management Learn to use color management
in your workflow ensuring predictable output
Gain an understanding of ICC profiles and why they matter
Use recalibration to get consistent results
Maximize your color with ONYX
How to Profile Learn to create custom ICC
profiles Understand how to use a color
device Overcome challenges of profiling
difficult media Learn to use ONYX Media
Manager
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Advanced Custom Training Some customers might need just a little bit of assistance ONYX has a web-based, cost-effective solution Consultant focuses on their specific needs Can serve as a prelude to an on-site visit
Your TopicsCustomized to what you need to know, right now. Work directly with an ONYX
consultant Up to 10 participants 2-hours in length
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Marketing and Launch Collateral New Professional Services brochures
Customizable sale sheet with comprehensive information
Itemized listing of what the end-user can expect
Article in The Big Picture (Jan/Feb 2014) Press Release Banner Advertisements Supplemental price list New ONYX Training website landing page on
www.onyxgfx.com corporate site
These tools are all available on the ONYX Partner Portal at: http://www.onygfx.com/pportal. You must be signed into myonyx to view the partner portal.
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What do you order?
TR-ONTRAIN2 2-Day Advanced On-Site $/€4,500TR-ONTRAIN1 1-Day Add-On Advanced On-Site $/€1,400
Minimum purchase for on-site is 2 days, which includes travel expenses.
Additional days can be purchased at the 1-Day rate.
21 day advance reservation required toavoid a 10% upcharge for travel.
Resellers will receive a fixed discount of $/€500 for each 2-day on-site session sold.
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How does it work? Place an order for the Professional Services off the Price List
Along with the invoice, provide ONYX with the end-user contact information. There is a 21-day advance notice to avoid a 10% upcharge.
ONYX consultant will contact the end-user to determine what services they need and schedule the visit. ONYX will inform you of the scheduled date so you are always in the
loop with your customer. Following the on-site, the ONYX consultant will provide you
with any feedback received from the end-user.
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In Closing Send in the ‘software experts’ to help your
customer without having to deplete your resources.
Hire an ONYX consultant to conduct training at your upcoming event.
Easy to order with a simple part number. All you have to do is take an order.