IS YOUR BUSINESS HEADED FOR ACUSTOMER SERVICE DISASTER?

The most widely o�ered service channels

are also the most labor intensive for customers.

North America’s fastest growing companies are setting themselvesup for customer service disasters by o�ering few or no optionsfor customers to quickly and easily find answers to their questions.

of consumers look to a company’s

68% website firstIntelliResponse CEO, David Lloyd:

when looking for information regarding a product or service

“As companies grow, it becomes increasingly critical to o�er e�cient service channels that can provide their expandingcustomer base with immediate access to information,”

An 80% to 90% accuracy rate.

MOST WIDELY OFFEREDONLINE SELF-SERVICE TOOLS Create Frustration - Not Answers!

...SO WHAT CAN YOU DO?

Site SearchForces customers to sort through numerous pages looking for answers.

61%

Customer PortalRequires customers to log infirst, and then hunt foranswers.

47%

“Contact Us” FormWill not provide immediateanswers to their problems.44%

*Research obtained through analysis of the customer service options o�ered by Deloitte’s Fast 500 Companies of 2013

Provide customers with instant and accurate answers by giving them the ability to self-serve with a Virtual Agent.

One right answer regardlessof how the question is asked.

Virtual Agents have proven to o�er:

Reductions in call and emailvolumes.