Download - IT of DJP Indonesia
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Teknologi InformasiDirektorat Jenderal
Pajak
Journey of a process and changes
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1980 - 1993
Over years constant innovation & growth
2000
1998
1994
- NPWP Nasional- Pengenalan komputer- Perekaman SPT tertentu- NPCS (New Payment Control System)- Otomatisasi Sistem Administrasi Pajak- Penggunaan Computerized Audit
- Penerapan Sistem Otomasi Adm. KARIKPA- Pembangunan aplikasi SIP yang bersifat : Local, Automation, Redundant Activity
- Pengenalan WAN, Satelite, terbatas pada beberapa Kanwil & KPP:-Aplikasi terbatas pada STKDeO (menggantikan Sistem Transfer Data 520)
- Rightsizing dalam menghadapi Y2K- Pengenalan aplikasi WEB dan pertama kali aplikasi WEB di publikasikan-Pembangunan aplikasi PKPM-Blueprint Architecture Sistem Informasi Teknologi DJP
DJP IT Milestone
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DJP IT MilestoneOver years constant innovation & growth
20052004
2002 2003
- Pembangunan eMP3- Pembangunan Intranet
DJP- Pembangunan Data
Center-Pembangunan RLTO, LTO, dan SAPT-Seluruh DJP terhubungkan --e-TR
- Pembangunan eReg- Pembangunan eSPT- Pembangunan eFilling- Implementasi RLTO/LTO/eSPT/ eMP3 dan PORTAL intranet
- Pembangunan BCP, SIDJP- Pembangunan Server &
Storage consolidation, DRC-Pembangunan Integrated Database & IT infrastructure-Mobile Access, e-Bank Data-SAFE (Secure Architecture for Enterprise)
- Pembangunan ODS- Pembangunan Bisnis Inteligent- Pengembangan sistem report, DSS, dan OLAP-Sentralisasi SIDJP-Implementasi replikasi SIDJP-Sipeta
2006
- Renc. Pembangunan DPC- Renc. Pengembangan Retrieval Engine- Renc. Implementasi Replikasi SIDJP ke-2-Renc. Pengembangan eData-Renc. Implementasi eSPN-Renc. Penggabungan Server Dit. PBB dgn Data Center DJP
2007
2008
2009- Renc. Pengembangan Processing Engine- Renc. Implementasi Replikasi SIDJP ke-3-Renc. Pengembangan eRequest-Renc. Pengembangan eTaxPayer Account
- Renc. Modernisasi Seluruh Ind.- Renc. Mobile Access- Establishment 1. Transparansi Data (one and the only one data) 2. Standarisasi Pelayanan/Pekerjaan 3. Information Driven
- Pencapaian Tax Coverage Ratio
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Direktorat Jenderal Pajak
Internet
DC DRC
Infrastruktur Jejaring DJP
BP
Cabang
RI 1
RI 2 Menkeu
DPC
Kanwil
KPP
Karikpa
KP4
Providers
`ASP
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Direktorat Jenderal Pajak
Jumlah Kantor yang terkoneksi dengan KPDJP
• Kanwil: 31• LTO : 2• MTO : 13• KPP : 185 (30 kantor modern)• Karikpa : 55• KPPBB : 146• KP4 : 237• Bank : 87 (MP3)
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Direktorat Jenderal Pajak
Back
Tier Architecture DJP
INTERNET
ROUTER WEB ACCELERATOR
PORTAL SERVER
WEBSERVER
LOADBALANCER
APPLICATIONSERVER
DATABASE SERVER
STORAGE
`
NETWORK PROVIDER
PARTNER/END USER
PROVIDER
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Direktorat Jenderal Pajak
Logo Layanan Elektronik DJP
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Direktorat Jenderal Pajak
CaseManagement
AutoEngine
DPC
CoreDatabase
Findings DSS
RetrievalEngine
ProcessingEngine
DGT Business Process
MPN
eRequest
Taxpayer
Kantor Pusat, KANWIL, KPP, KP4
step1
step2
…stepnCasecloseCaseopen
RetrievalEngine
eTaxpayerAcc.
eData
Report
DJPBN
3rd Party Data
Bank
ASP
Produk Hukum
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Direktorat Jenderal Pajak
CaseManagement
AutoEngine
CoreDatabase
ReportDSS
RetrievalEngine
ProcessingEngine
eRegistration Process
Taxpayer
step1
step2
…stepnCasecloseCaseopen
RetrievalEngine
Findings
NPWP
SKTS
KTP,KK, dll
SKT
NPWP
3rd Party Data
Kantor Pusat, KANWIL, KPP, KP4DPC
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Direktorat Jenderal Pajak
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Direktorat Jenderal Pajak
CaseManagement
AutoEngine
CoreDatabase
RetrievalEngine
ProcessingEngine
eMP3/MPN Process
eSPN
Taxpayer
RetrievalEngine
Bank Cabang
KP-BANK
NPWP & data lainnya Rp XXX
NTPP
FormApl.
SSP Khusus
DJPBN
3rd Party Data
Findings DSS step1
step2
…stepnCasecloseCaseopen
Report
Kantor Pusat, KANWIL, KPP, KP4
DPC
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Direktorat Jenderal Pajak
Master File
ConfidentialFormula
SSPLbr. 3
Bank
DJP
ISO 8583
NTPPGenerator
SSPLbr. 3
KPKN
Gov’tAccount
Client Account
SWITCHING
SURAT SETORAN PAJAK
Kd. Jns. PajakNomor SKPMasaNama
Alamat
KotaJumlahNTPPNTB
NPWP :
Kode MAP ::::::
::::
05.005.591.2-016.0000115
10000000/000/00/000/0002 – 2005
Rp #500.000# 0414041215000807000000084549 -18/02/2005 - 08:57:32
MUHAMMAD ALIJL.SABANG ii NO.15 KEMAYORAN.
JAKARTA PUSAT
PAYMENT POINT
SSPLbr. 2
DJPBN
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Direktorat Jenderal Pajak
CaseManagement
AutoEngine
CoreDatabase
RetrievalEngine
ProcessingEngine
eSPT/eFiling Process
Taxpayer
RetrievalEngine
eSPT
SPTInduk
3rd Party Data
Findings DSS step1
step2
…stepnCasecloseCaseopen
Report
Kantor Pusat, KANWIL, KPP, KP4DPC
ASP
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Registrasi untuk menggunakan layanan eFiling
KPP
KP DJP
Wajib Pajak
DJP Registration & Certificate Authority Server
ASP
secure communication
EFIN
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Mendapatkan Sertifikat (Digital Certificate)
KPP
KP DJP
Wajib Pajak
DJP Registration & Certificate Authority Server
ASP
secure communication Cert
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Pengiriman Surat Pemberitahuan melalui eFiling
KPPWAJIB PAJAK
KP DJP
DJP Registration & Certificate Authority Server
ASP
SPT
NTPSSIGN SPT dataENCRYPT SPT data and attach Security Assertion Info
secure communication
give timestamp & transmission ID (NTPA)
authenticate sender, DECRYPT SPT data
SPT
verify signature, give timestamp, validate schema, validate return data againts tax filing rules, and create ACKNOWLEDGMENT (NTPS)
NTPS
Send ACKNOWLEDGEMENT back to the sender
Taxpayer receive ACKNOWLEDGEMENT
SPT Sebelum dienkripsi
SPT Sesudah dienkripsi
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Pelaporan SPT
KPPWAJIB PAJAK
NTPS
KP DJP
TT
DJP Registration & Certificate Authority Server
ASP
Mencetak dan Menandatangi Induk SPT
Validasi NTPS
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Overview – Sistem Informasi Direktorat Jenderal Pajak
Proses
Data Kasus
Pembangkit Kasus
Data K
asus
Data K
asus
Data Data
Update Data
Update Data
Approval
Kepala Seksi Kepala Kantor
Cetak Dokumen
Seksi Pelayanan
BANK DATA------------------
AlatKeterangan
ProfileWajibPajak
Insert / update
WORKFLOW SYSTEM (Pengawasan , Pemeriksaan, Penagihan, Keberatan)
CORESYSTEM
AR, Fungsional,Pelaksana
eReg eSPT/eFiling eMP3 Permohonan
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Manajemen Kasus• Merupakan bagian dari aplikasi SIDJP yang
berfungsi untuk menindaklanjuti kasus yang dihasilkan dari Core System (Sistem Utama)
• Mengatur setiap kasus yang timbul agar ditangani oleh fungsi yang terkait
• Menghasilkan produk hukum yang sesuai dengan kasus yang ditangani
• Memberikan pengawasan dalam penanganan setiap kasus hingga kasus selesai
Manfaat yang diperoleh: Standarisasi proses pengerjaan atau penanganan
suatu kasus Standarisasi dokumen keluaran / Produk hukum Sebagai panduan bagi user (pengguna) dalam
menangani suatu kasus Memberikan notifikasi bila ada kasus yang harus
dikerjakan Menyediakan kontrol dan pengawasan terhadap
pengerjaan suatu kasus
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Daftar Kasus, Aktivitas dan Info yang harus ditangani
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CaseClose
Problem Generator
Case Management(Workflow)
Core SystemCore Tax
Administration
Data Center
Problem
Case
Auto Case
Manual
DocumentDocumentOrganization
Structure(Org/Units/Roles)
OrganizationStructure
(Org/Units/Roles)
PersetujuanBuat Dokumen Penerbitan &
Pencetakan DokumenWORKFLOW
Update Process
Pemilihan Masalah
PembuatanDokumen
PersetujuanDokumen
PencetakanProduk Hukum
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Perekaman SPT
Perekaman SSP
Pendaftaran WP
SIP
Tidak Masuk
Wf ST
Terlambat
Wf STP
Lebih Bayar
Wf SKP
Status Penagihan
ST/SP/SS/STP Bp
SDM SEBELUM MODERNISASI ADMINISTRASI PERPAJAKAN
WP
Pelaporan /
Report/ PK-PM
Sistem Informasi
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e-SPT & e-Filling
Pembayaran (MP3)
e-Registration
SI-DJP
Tidak Masuk
Wf ST
Terlambat
Wf STP
Lebih Bayar
Wf SKP
Status Penagihan
ST/SP/SS/STP BP
Sistem Blip!
WP
Sistem Informasi
Pelaporan / Report/
PK-PM Blip!
Penyuluhan PengawasanPelayanan Inten-Eksten
Produksi Bank Data
SDM SESUDAH MODERNISASI ADMINISTRASI PERPAJAKAN
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Direktorat Jenderal Pajak
Proses SinergiProses sinergi antara Sumber Daya, System Operational Procedure, dan Teknologi
sdm
sop teknologi
performance
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Direktorat Jenderal Pajak
Information Technology Infrastructure Library
IT Service Management: Excellence through IT Infrastructure LibraryA Standard & Roadmap for IT Best Practice
IT Infrastructure Library is….Information Technology Infrastructure Library (Developed by CCTA)A series of books and modules that serve as ‘best practices’manuals for IT service provision
IT Infrastructure Library ...Was gathered from Users, Suppliers,Consultants-Proven (Best Practice) and De-Facto standard-Non-proprietary, Public Domain, ITSM standards-Under constant development
The Objectives of ITSM-Align IT services with the ever changing needs of the business-Improve the quality of IT services-Reduce the long-term cost of service provision
Service Management is all about the delivery of customer-focused IT services using a process-oriented approach
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Direktorat Jenderal Pajak
Service Support• Security Management• Incident Management• Problem Management• Change Management• Release Management• Service Desk
Service Delivery• Service Level Management• Capacity Management• Continuity Management• Availability Management• IT Financial Management
AdoptionInformation Technology Infrastructure Library
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Direktorat Jenderal Pajak
Service Support• Security Management• Incident Management• Problem Management• Change Management• Release Management• Service Desk
Service Delivery• Service Level Management• Capacity Management• Continuity Management• Availability Management• IT Financial Management
AdoptionInformation Technology Infrastructure Library
- Confidentiality to ensure only the authorized users can access the information;
- Integrity to ensure the information is correct;
- Availability to allow access to information;
- Implementing, evaluating the security policy;
Back
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Direktorat Jenderal Pajak
Service Support• Security Management• Incident Management• Problem Management• Change Management• Release Management• Service Desk
Service Delivery• Service Level Management• Capacity Management• Continuity Management• Availability Management• IT Financial Management
AdoptionInformation Technology Infrastructure Library
- Classifying incidents (urgency and impact);
- Matching new and previous incidents;
- Investigating and diagnosing incidents to find a solution;
- Resolving and recovering incidents;
- Monitoring and tracking incidents;
- Closing incidents;-Back
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Direktorat Jenderal Pajak
“IT adalah sebuah proses, yang merupakan penggabungan dari beberapa dimensi yang menyediakan mekanisme-mekanisme untuk menentukan, mengimplementasikan, mengatur dan mengukur efektifitas sebuah sistem” “What gets measured, gets managed”
(sumber: Gartner Group)
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Direktorat Jenderal Pajak
Q & A
Terima Kasih