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SOCIAL ENVIRONMENT
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CONTENT• Meaning• Social Responsibility of Business
• Towards Different Groups• Arguments for Social Responsibility • Arguments against Social Responsibility
• Business Ethics• Consumerism
• Consumer Rights in India•Consumer Protection Act
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MEANING
• It includes the culture that the individual was educated or lives in, and the people and institutions with whom they interact.
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SOCIAL RESPONSIBILITY OF BUSINESS• the obligation of business enterprises to adopt
policies and plans of actions that are desirable in terms of the expectation, values and interest of the society.
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SOCIAL RESPONSIBILITIES TOWARDS DIFFERENT GROUPS
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ARGUMENTS FOR SOCIAL RESPONSIBILITY• Respond to the needs and expectations of
Society• Improvement of the Social Environment
• Discourages additional governmental regulation and intervention.
• Great Deal of Power
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ARGUMENTS FOR SOCIAL RESPONSIBILITY
• Internal Activities have an impact on the External Environment
• Protects interests of Stockholders
• Creates a favorable Public Image• Sometimes solve Society’s Problems
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ARGUMENTS AGAINSTSOCIAL RESPONSIBILITY
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BUSINESS ETHICS
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CONSUMERISM
• It is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts.
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•Right to Safety •Right to Information
•Right to Choose •Right to Represent
•Right to Redressal •Right to Education
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CONSUMER PROTECTION ACT
It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.
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FEATURES• Provide better protection
to consumers
• It applies to the whole of India except Jammu and Kashmir.
• It applies to all goods and services unless otherwise expressly notified by the Central Government.
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FEATURES
• More powerful, broad-based and effective and people- oriented.
• Effective safeguards to the consumers against different types of exploitation
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Questions
• Define social environment.• COPRA?• Business Ethics• CSR• Consumerism
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