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KEPNER TREGOE
RAPID RESULTS LASTING VALUE
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The ‘gold standard’ in organizational issue
resolution from tactical troubleshooting to
strategic decision making• Founded in 1958• Trained over 10 Million managers• Operates in 44 countries • Delivers in 14 languages• Our Strategic Focus is to configure our proprietary
processes into application models which deliver real and tangible results to our manufacturing client base
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Global Customer Relationships
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We are Operations and Process Excellence Experts
•Problem Solving & Decision Making•Project Management•Lean Manufacturing•Lean Office• Six Sigma – Green & Black belt • Intercompany Sessions• Process Facilitators• Program Leaders
• Problem Solving & Decision Making Facilitation• Project Planning Facilitation • Focused Work Sessions + Follow-Up
• Shutdown Management• OEE Improvement• MRO Inventory Reduction• “Footprint” Analysis• Complexity Reduction• Strategy Formulation & Implementation
Training ConsultingShort-Term Consulting
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Successful Implementation
Strategic & Operational
Results
Process Integration
Performance System IntegrationSkills Development
Coaching On The Job
To develop the right process knowledge at all level to ensure data collection, analysis, decision making and risk mitigation as close to the source as practical
To ensure that the work environment (expectations, measures, tools,
resources, consequences and feedback) is conductive to encourage excellence in
behaviors and using the new skills
To ensure that real time guidance is available through content and process
experts, results are measured and appropriate behaviour is reinforced
To ensure clear links are established between the current service processes (eg. Incident, Problem, Support/Escalation process), software tools, and the KT processes deployed
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Performance System Integration
Making sure that the work environment (expectations, measures, tools/resources, consequences & feedback) is conducive to
using the new skills
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Skills Development
Making sure that data collection, analysis, decision making and risk mitigation
knowledge is spread at all levels into your organization creating common language and
common approach
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Process Integration
Making sure that there are clear links between business processes, improvement
objectives and the KT processes being deployed.
Improvement Goals
Business Processes
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Coaching on the job
We observe, evaluate the learner and give feedback to make sure appropriate behavior
is reinforced.
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• Ensure project links with the organization’s strategy & goals
• Ensure project has a financial benefit to the business
• Prioritize projects based on value, resources required, timing
• Select projects with key management buy-in
• Project has cultural impact & sustainability
• Ensure the right leadership and ownership
• Select people with the capability to make change
• Create a capable support team
• Dedicate enough time for training
• Ensure the right support resources are available
• Lean• BPI• Maintenance• Six Sigma• Supply Chain• Integrate Prod. Dev.• PSDM Deployment• PM Optimization• Any• Transformation
• Drive Daily Mgmt. & Continuous Imp.
• Align org. & individual KPIs and goals
• Coach leaders in req. actions & behaviors
• Review progress and manage change
• Check real business impact (Finance)
• Continuously communicate
• Implement effective control plans
• Conduct regular training focused on the process
• Review the system effectiveness quarterly
• Continually identify and launch new projects
KT Process is built-in throughout the entire Transformation Project
Select Right Project
Select and Train the right
People
Apply the right Roadmap and
Tools
Provide Management
Support
Achieve and Sustain Results
How We Execute Transformation
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Performance Metrics Improvements
Order to Delivery Lead Time 35% ~ 80% Reduction
WIP Inventory 30% ~ 70% Reduction
Productivity 25% ~ 45% Increase
Overall Equipment Effectiveness (OEE) 25% ~ 60% Increase
First Pass Yield (FPY) 10% ~ 30% Increase
On-Time Delivery 5% ~ 20% Increase
Revenue 3% ~ 10% Increase
Cost Reduction 15% ~ 35% Reduction
Return on Investment 5x or greater
Typical Operations Excellence Results
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KT Processes
KT Processes make your thinking visible and guide your approach to problem solving and
decision making
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Critical Thinking
A process is a set of systematic steps to meet a goal
Inputs
• Flour• Yest• Water• Tomato• Mozzarella• Salt• Olive Oil• Etc.
Processes
• Flour and Water Together
• Mix• Add Salt• Obtain Loaf• Etc.
Result
• Pizza
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Critical Thinking
Manufacturing processes are easy to describe because they are visible.
How would you describe your thinking process?
Inputs
• Information
• Experience
• Knowledge
• Job Training
• Common Sense
• Objectivity
• Advice
Process
• Asking Questions to:
• Gather
• Sort
• Organize
• Analyze Information
Output
• Concern Resolved:
• Cause Found
• Solution Selected
• Solution Implemented
• Lessons learned, documented and shared
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KT can show you how to use and implement the methods to address
effectively your priority issues
Gather, Sort and Analyze Information to Plan Next Steps and Involvement
Protect Future Plans
Make Effective Decisions
Find Root Cause to Fix
Problems
KT Process Flow
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Purpose: Sort, prioritize and plan resolution of complex issues
Basic Steps: Identify Concerns - What threats or opportunities
need our action, analysis or input? Set Priority - Which to address first? Plan Next Steps - What resolution process are
required for success? Plan Involvement - Whose help do we need?
Gather, Sort and Analyze Information to Plan Next Steps and Involvement
Situation Appraisal
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Purpose: Isolate the root cause of a deviation
Basic Steps: Describe the Problem - What facts exist (or should
be gathered) about the deviation? Develop Possible Causes - What ideas or hunches do
we have? Evaluate Possible Causes - Which Possible Cause(s)
best explain the facts in the Problem Description? Confirm True Cause - How can we prove our leading
hypothesis(es)?
Find Root Cause to Fix
Problems
Problem Analyisis
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Purpose: Select a solution, when the best course of action is unclear
Basic Steps: Clarify Purpose - What results, resources and
restrictions will influence the choice? Evaluate Alternatives - What options exist? How
well does each satisfy our objectives? Assess Risks - What adverse consequence(s) exist
with best performing alternative(s)? Make Decision - What’s the best balanced choice,
given performance against objectives and risks?
Make Effective Decisions
Decision Analyisis
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Purpose: Avoid future trouble when implementing change
Basic Steps: Identify Potential Problems - What could go wrong
during implementation? Identify Likely Causes - What conditions might create
the high threat Potential Problems? Take Preventive Actions - How to reduce probability
of occurrence? Plan Contingent Actions - How to prepare to
minimize seriousness of the effects?
Protect Future Plans
Potential Problem Analyisis
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Consortium Institute of Management and Business Analysis
Alessandro FaiduttiKepner Tregoe Program Leader0423 95 10 90347 29 000 [email protected]
www.kepner-tregoe.com www.cimba.it
RAPID
RESULTS
LASTING
VALUE