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Getting Organisational Culture Right: Lessons from GoogleKim Wylie, Google for Work
google.com/+KimWylieGoogle
@KHWylie #workhappy
uk.linkedin.com/in/kimwylie
Yesterday
The way we work is changing
Today Yesterday
Multiple devices
Four Generations
Work from anywhere
Global Workforce
GenY
GenX
BabyBoom
Vets
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Technology, along with the right organisational culture will allow organisations to achieve:
Efficiency
Faster decision makingMore efficient operationsIncreased responsiveness
Innovation
Increased innovationNew products / services
New ways of doing things
Company-wide communicationsNetworked employees
Knowledge sharing
Collaboration
“Mission. Transparency. Voice. These three components of our culture create a virtuous cycle of attraction, community, engagement, and innovation. If you give people freedom, they will amaze you. They'll do remarkable things, and all you need to do is give them a little infrastructure and a lot of room to change the world. And I think that holds in any industry."
- Laszlo Bock Google’s SVP of People Operations
Culture: Lessons from Google
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Hire people to fit the culture
➔ Involve all employees in hiring
➔ Hire people who can deal with change
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Default to ‘open’
➔ TGIF ➔ Public KPI’s ➔ ‘Feedback is a gift’
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Encourage innovation from everywhere
➔ 20% Time➔ Transformation labs
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Launch and iterate. Fail fast.
➔ Launch and iterate➔ Learn from failure
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Make every manager a great manager
➔ Managers do matter➔ Share manager feedback data➔ Give managers the skills to
succeed
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Continuously develop and grow your talent
➔ G2G➔ Grow➔ Encourage internal mobility
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Create an environment where employees can thrive
➔ Health➔ Food➔ Inspiring space
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1. Be deliberate about your organisational culture from the start2. Give employees the technology they need to get stuff done3. Ensure leaders lead by example (with behaviours and technology)4. Over invest in hiring the right people5. Set big objectives then give people freedom to achieve them6. Celebrate the learnings from failure7. Have some fun along the way!
Organisational Culture: Lessons from Google
google.com/+KimWylieGoogle
@KHWylie #workhappy
uk.linkedin.com/in/kimwylie
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