Knowledge Management Meets Collaboration and Social Media
● Alex Heiphetz, Ph.D.● Sveta Liberman
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Knowledge Management Meets Collaboration and Social Media
● Knowledge management (KM)
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Maintaining, retaining, and sharing organization’s intellectual property, data, and records
Knowledge Management Meets Collaboration and Social Media
● Collaboration
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Bringing people together to achieve a common goal. Revolutionized by tools that transcend geography and scale.
Knowledge Management Meets Collaboration and Social Media
● Social Media
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Means of communication facilitating interactive exchange between participants
Knowledge Management Meets Collaboration and Social Media
● Collaboration Benefits
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
● Active participants -> more engagement & stimulus to use further
● All knowledge captured● Peer feedback & advice
Knowledge Management Meets Collaboration and Social Media
● Incorporating Collaboration & Social Media into Knowledge Management
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
How do you incorporate collaboration tools into your KMS in a productive and efficient way?
Knowledge Management Meets Collaboration and Social Media
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Knowledge Management Meets Collaboration and Social Media
● Incorporating Collaboration & Social Media into Knowledge Management
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
How do you ensure employees collaborate on a work task, not socialize about latest football match?
Knowledge Management Meets Collaboration and Social Media
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Your Docs:
Knowledge Management Meets Collaboration and Social Media
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Google Apps:
Knowledge Management Meets Collaboration and Social Media
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Knowledge Management Meets Collaboration and Social Media
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Knowledge Management Meets Collaboration and Social Media
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Knowledge Management Meets Collaboration and Social Media
● Requirements
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Make it wiki style so that everyone is able to contribute
Knowledge Management Meets Collaboration and Social Media
● Requirements
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Provide tools and opportunity to discuss / comment on information in KMS
Knowledge Management Meets Collaboration and Social Media
● Requirements
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Incorporate existing tools with ability to collaborate and re-use existing documents
+
Knowledge Management Meets Collaboration and Social Media
● Requirements
AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com
Use virtual worlds to collaborate on work-related tasks (example: cKM)