Download - Lean & Six Sigma India
Maximise critical service delivery at optimal cost through embedding sustainable strategies for Business Process Excellence
Tata MotorsBharti Airtel LtdNokia Siemens NetworksAditya Birla CorporationIndus Towers
MotorolaQuality Council IndiaDamcoAvery DennisonHP Business Services
Bharat Petroleum CorporationVodafone IndiaFirstsource SolutionsBank of America
State Street Syntel Services PvtJubilant Organosys LtdBarclaysTransgenez
Tata Telecom InfrastructureDeutsche BankIdea CellularTata Teleservices
Max New York Life Insurance Co LtdBMGILASSIB
Knowledge Partners: Presented by:
Introducing the inaugural:
CONFIRMED GLOBAL AND REGIONAL THOUGHT LEADERSHIP FROM 30 PIONEERIND COMPANIES:
For more information or to register
+971 4 364 2975 +971 4 363 1938
[email protected] www.processexcellenceindia.com
Part of PEX Network’s Global Summit & Awards Series
22nd & 23rd September 2011 • The LaLiT Hotel, New Delhi, India
A division of:
The original Lean Six Sigma Event SeriesOver 13 years of premium corporate events experience40,000+ global community members
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“PEX Network conferences are a must attend for all those passionate
about driving excellence in organizations. Be there if you want to know
what’s latest in the domain of process excellence and innovation”
Debashis Sarkar, Asia’s Lean Service Pioneer and Author of Lean for Service Organizations
This premier Summit will help senior business leaders in Quality, Business Excellence and Operations to:
Embed a sustainable Lean Culture: Driving engagement for Quality & Process Improvement at all levels of the organisationCreate an organisation-wide model for complete Business Excellence, process standardisation and service deliveryLeverage advanced business and process analytics to drive improved business intelligence, reduce risk and increase value-addTransition from project based improvements to an end-to-end Business Process Management framework supported by IT frameworks and process improvementMove past pure productivity gains to forge a competitive proposition for growth, innovation and value creation
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V. Vaidyanathan, Vice Chairman and MD,Future Capital Holdings
Corporate Leaders Boardroom: Dedicated invite only executive discussions on the importance of Business Excellence in driving competitive advantage for Indian businessGlobal to Local: Providing a global benchmark for Lean, Six Sigma & Business Process Excellence from across the PEX network Community
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Register before
8 August to save up to
US $100
Unique Summit Features:
Featuring the Global Process Excellence Awards – India
Opening Leadership Keynote: Summit Exclusives
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PROCESS EXCELLENCE WEEK COMES TO INDIA FOR 2011Dear Business Excellence professional,
I’m excited to launch the first dedicated PEX Network Process Excellence Week for the Indian community and I hope you will be able to join us.
Focusing on the critical development of Lean, Six Sigma & Business Process Excellence, the meeting is tailored directly to meet the growing quality improvement and business process excellence needs for you and your regional colleagues.
As you will know, the need for heightened quality and service delivery is becoming ever more critical as India competes on a global scale. With cost economies becoming less and less by the day, carving a competitive value and delivery framework is non negotiable. Those that do, will grow and excel, and others will be left behind. The question is – how is your organisation positioned for excellence?
Bringing together local businesses and global corporates operating locally, over the course of two jam-packed days of learning, benchmarking and networking you’ll able to refine and develop your own Business Excellence model:
• Benchmark your Business Process Excellence deployment approach against a global standard for excellence through the awards program and global leadership insights
• Be inspired and stretch your horizons with insights from leading companies in each of the key industry sectors: Finance, BPO, IT/ITes, Manufacturing, Energy and Telecoms
• Evaluate critical progressions in the industry: Garner strategies to move beyond pure step-change projects to a sustainable business excellence and quality framework
This is your chance to harness world-class strategies for excellence and to really stretch your horizons for a quality deployment approach. Look forward to seeing you in September.
Kind Regards
Megan JamesExecutive Director – Process Excellence Week Global Series
P.S: Sign up today to receive 100 USD discount on top of your conference pass.
ANNOUNCING THE PROCESS EXCELLENCE AWARDS – INDIA!Want to find out how you measure up against the global process improvement flagships? The Process Excellence Networks annual awards program, now open for India, is the
perfect opportunity. Entrants will be judged by a regional and global judging panel using the established program and project judging criteria to benchmark the best of the best in Indian Lean, Six Sigma, BPM and Quality deployments.
Categories for entry include:• Best Process Improvement Project in Service & Transaction• Best Process Improvement Project in Manufacturing• Best Process Improvement Programme
For information on the global awards series visit www.processexcellenceawards.co.uk. For advice on awards applications email our awards team on [email protected]
Submission Deadline
Shortlisted Finalists Announced
Interviews with shortlisted finalists: 10am – 5pm. Full schedule will be
confirmed upon release of the awards shortlist.
Awards Ceremony & Networking:
6.30pm – 9.30pm
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Make Process Excellence part of your team and personal development. All attendees to the Lean Six Sigma & Process Improvement Summit India receive a formal certificate of attendance.
Regional judges include:
Debashis Sarkar, Global Champion & Head (Asia-Pacific) at Avery Dennison
Murtaza Poonawala, Head - Business Excellence, State Street Syntel Services Pvt Ltd
Sri Badrinath Balakrishna, General Manager - Business Excellence at Jubilant Organosys Limited
Mr. Ashutosh Pandey, Global IT, Quality & Process Manager, Nokia Siemens Networks
Jacob Jacob, Head Quality and Open Source Strategy - Motorola Solutions
Global judges represented include:
Pankaj Aggarwal, Regional CEO/Director, Indus Towers Limited
Roger Cliffe, Former Director Quality, Vodafone
Log onto the awards website to discover how you can enter the Global Process Excellence Awards - India and read feedback from our global 2011 finalists www.processexcellenceindia.com/awards
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Main Summit Day 1: 22nd September 201107.00 Registration and Networking Interactive meet and greet will commence at 8.00am in the exhibition hall. Participants
are requested to bring a selection of business cards for the facilitated networking exercise and to register before 8.00am if they would like to partake.
08.30 Introduction and Welcome from IQPC - Process Excellence Network (PEX Network) The State of the Industry: Global Trends and Perspectives from the Community
08.45 Summit overview and industry analysis Naresh T Raisinghani, CEO, BMGI India
09.00 Defining Quality: What does a true Quality approach look like? V. Vaidyanathan, Vice Chairman and MD, Future Capital Holdings
Mr. V. Vaidyanathan joined Future Capital Holdings as the Vice Chairman and Managing Director in August 2010. Prior to this, he was on the Board of ICICI Bank, and set up & managed the bank’s Retail Banking Business since its inception in 2000, till 2009. The Retail banking business was a key driver to help transition ICICI from a Domestic Financial Institution to a Commercial Bank. The business built included 1400 branches, retail deposits, mortgages, other consumer loans, SME and Rural Banking. His contribution has won him many recognitions and awards in the banking industry, domestically and internationally. In 2009, he moved from ICICI Bank to ICICI Prudential Life Insurance as the MD and CEO, where he led company to profitability. He was earlier the chairman of ICICI Home Finance Company, and served on the boards of ICICI Lombard General Insurance, and CIBIL, India’s first credit bureau. He worked with Citibank India from 1990 to 2000. He is an alumnus of Birla Institute of Technology and Harvard Business School.
Introduced by: Debashis Sarkar, Global Champion and Head (APAC), Avery Dennison
09.45 Creating a competitive edge for India: The role of quality and process management in a changing economy
Addressing the importance of Lean Six Sigma & Process Improvement in developing a better, faster and more productive Indian business landscapeLinking Lean Six Sigma with existing quality management systems: Creating a joined-up framework for excellence across your business
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Designed for those in the 0-3 year deployment period, this highly interactive breakfast will walk you through the critical deployment actions needed to truly get best results from your process excellence deployment.
Kunjum Mahan, Head of Quality, Bharat Petroleum Corporation
Defining and delivering on the critical elements to a competitive business model: Balancing cost out and efficiency with excellence in customer service and innovationWhat will define the flagship businesses of India over the next 5 years? And how will your organisation fit into that picture
Avik Mitra, Advisor, National Board for Quality Promotion QCI
10.30 Refreshments and Networking
11.15 Introducing the PI Visionary Council to IndiaGlobal Quality and Process Excellence trends: How is the application of Lean Six Sigma expected to evolve over the next 5 years?Global/local quality structures: Strategies for connecting the dots between global quality initiatives for joined-up transformationEnsuring that your Process Excellence programmes are delivering on critical business needs: Setting the benchmark for global excellenceHow does India need to position itself through Business Process Excellence in the global economy?
Panel Chaired by: Pavan Kota, President, Lean and Six Sigma International Board (LASSIB) Confirmed leadership from: Viral Chhaya, VP Quality & Change Delivery, BA Continuum India Pvt. Ltd (A nonbank
subsidiary of Bank of America) Pankaj Aggarwal, Regional Director, Indus Towers Limited & Global Judge for the Process
Excellence Awards Shailesh Grover, Global Head of Quality & Continuous Improvement, Barclays Rajshekhar Metgud, Programme Head for Business Transformation, Vodafone India
12.00 Creating a culture of continuous improvement: Creating and sustaining engagement at all 3 levels of the organisation
This presentation will address how excellence is embedded at all levels in an organisation through a framework for excellence. Drawing from experiences at Aditya Birla, the presentation will focus on building environments through leadership engagement, bringing process focus through cross functional orientation at middle levels, and energising grass root levels through building ownership and institutionalising Continuous Improvement culture.
Learn from a successful business and how they addressed the 3 core levels of engagement:
Level 1: Keeping leadership engagementLevel 2: Driving middle management (stakeholder buy-in) Level 3: Driving engagement for Lean Six Sigma at a grass routes level
Sridharan Jayram, President (WCM), Aditya Birla Group
12.45 Lunch & Networking Including lunch discussion and sharing groups for Level 1,2 & 3 of engagement (as
outlined in pre-lunch session). Discussion groups will be limited to 10 participants per level – attendees are requested to sign-up upon registration in the morning.
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Early Starters Breakfast – Beginners guide to Lean Six Sigma
Maximum 35 spaces available – to reserve your complimentary place in advance or request further information contact [email protected]
Attendees will hear best practice and join interactive deployment discussions with experienced Lean Six Sigma leaders on the following topics:
Topic 1: Why do Lean Six Sigma? The personal and business justification
Topic 2: Getting initial leadership buy-in and creating a Lean culture
Topic 3: Getting the most from the basic tools and techniques
Topic 4: Building the right resource and delivery team for L6S
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Project categorisation and prioritisation for maximum business impact: Ensuring you deliver to the business
Systematic techniques for prioritising your Lean Six Sigma project pipeline to ensure you are working on improvements that will add maximum value to the businessStrategies for ensuring you are linking improvement projects with the critical business strategy and transformation objectives: Balancing short term quick wins with long-term business transformation activitiesEnsuring correct project categorisations: How to best spread and allocate your Business Excellence resource in line with specific project needs and individual developmentDefining your project approach: When to use Lean and when to use Six Sigma for
maximum project resultsSri Badrinath Balakrishna, General Manager - Business Excellence, Jubilant Organosys Limited
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LEAN FOR SERVICES IN PRACTICEFAST Forward: A different approach to Lean Six Sigma DeploymentLean is often seen in manufacturing but how can it be applied within a global business services environment to make quick changes and give accountability to all levels of the business? This session builds on the Lean service model to give a real example of how Lean service can drive growth, agility and competitiveness in the service environment.
What is FAST Forward and how is it different to the standard Lean and Six Sigma Approach? Driving the deployment and effective utilisation of the FAST Forward continuous improvement methodology to deliver significant operational improvement and financial benefits across VodafoneCoaching and developing local Business Improvement teams to enable them to be self sufficient in FAST Forward
Gautam Borah, Deployment Lead – Business Transformation, Vodafone India
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Plenary Thought Leadership Sessions Specialist Interactive Focus Groups
Session open for sponsorship - email [email protected] for more details and opportunities.
CUSTOMER EXPERIENCE FOCUS GROUPUsing statistical analysis to better deliver optimal customer experience and drive a competitive business model
Using scientific methods of Six Sigma and VOC to capture and analyse specific client needs: Understanding what truly drives customer satisfaction Matching back your internal processes and the impact these have on the customer experience
Creating a Process framework to optimise customer experience and service delivery
Dhaval Gat, CEO, Transgenez
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BENCHMARKING ASSESSMENTWhere are you on the journey? The Lean Six Sigma Capability Maturity Model This session will look at the key maturity levels within the Lean Six Sigma Maturity Model, what world-class looks like and how the next generation of process/quality professionals are evolving their approach.
Moving from a pure tool approach to a wider performance framework session attendees will be able to benchmark where you are on the maturity model and what you need to do to close the gap.Part 1: Outline of the Lean Six Sigma maturity matrixPart 2: Working group for attendees to assess their own maturity levelPart 3: Defining improvement strategies and next steps to increase your maturity
Soumen Bhattacharyya, Corporate TQM Head, Tata Telecom Infrastructure
14.30 “Enriching the lives of millions”: Creating Customer Centricity through Business Process ExcellenceIn this presentation hear how Bharti Airtel are delivering on their core brand value “Enriching the lives of millions” through a strategic customer experience programme, delivered through the bedrock of Quality Management.
Building a culture around the customer: Creating a framework for processes, systems and people that is designed to deliver optimal value to the customerWorking from the customer needs and values backwards: Starting with the end service delivery and performance in mindFrom strategy to operational reality: Cascading top level brand values into day-to-day operational principlesDelivering excellent customer experience, every time: How to meet customer expectations in a complex consumer market of over 300 million customers
Sanjeeb Kalita, Chief Service Officer, Bharti Airtel Ltd, South India
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15.15 Refreshments and Networking
Select one session from each time slot
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17.30 Close of Day and Down Time for all Attendees
18.30 Official Process Excellence Awards CeremonyWelcome drinks and networkingAwards announcement for winners and honorary mentionsJudges feedbackOfficial Awards photos and media3 course meal and entertainment
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INNOVATION FOCUS GROUPEngaging and inspiring day-to-day process and operational innovation
Going beyond basic improvement techniques to revolutionise day-to-day business improvements and inspire the business in new ways of thinkingHarnessing process innovation from all areas of the business: Creating a quality culture and framework that encourages responsibility for process and operational improvements from every section of your businessAdapting Kaizens, quick time improvement and quality circle approaches to your own business and cultural framework to speed up the process innovation process and
ensure your entire organisation is involvedBiren Vora, VP Quality, Ideas Cellular
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New frontiers for Lean: Applying Lean for service
Old tools, new context: Understand how to apply Lean in a non manufacturing site to drive out complexity, waste and defects How do you customise the traditional tools within a service context to complement your Six Sigma programme? An insight into specific Lean tool application examplesLessons from Lean implementation: How to get the best results quickly from Lean within the service environment
Debashis Sarkar, Author of “Lean for Service Organisations and Offices (ASQ Press)” and Global Champion & Head (APAC), Avery Dennison
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Main Summit Day 2: 23rd September08.00 Registration and Networking
09.00 Official recap of the Awards Ceremony from the Process Excellence Network (PEX Network)
09.15 Creating a Service Delivery Model for excellence: Ensuring your organisation wide processes are standardised, aligned and sustained
Creating a sustainable global CoE for the delivery of Business Excellence and Quality: What are the successes for different global delivery structures for quality and how do you make the culture sustainable?Driving performance: Ensuring that business critical processes are standardised, understood and controlled on a global level for optimum capabilitiesEnsuring that every employee understands the global delivery and process model no matter what role, position or global locationThe challenges to deploying a Business Process Excellence programme within a large and complex organisation, and strategies to enable a more sustainable model for change
Vineet Sharma, Executive Vice President, Quality & Business Excellence, Max New York Life Insurance Co Limited
10.00 Insights and reflections from the 2011 Indian Process Excellence Awards Winners Following the previous nights awards ceremony, this is your chance to hear exclusive
insights and gain a glimpse into the projects from the 2011 winners for India. Through a lively and interactive panel discussion hear:
Project and programme overviews form the winning companiesFeedback from the judges on critical success factors and benchmarksLeadership insights surrounding how to create a successful Process Excellence programmeTranslating successful projects into real business benefits
Chaired by Naresh T Raisinghani, CEO, BMGI India Panel to include leadership representation from award winners form each category – to
be announced following the official awards ceremony. Attendees are invited to submit their questions in advance with a PEX Network member of staff.
10.45 Networking and Refreshments Including project board discussions from awards winners and finalists in the exhibition
hall. Places will be available for a limited number of attendees to walk through the most successful and innovative projects to date – please sign up upon morning registration.
11.30 Creating a Business Excellence Framework: Sustaining process and organisational change in the long-term
In this session, hear how Tata Motors has integrated their Business Excellence Framework to ensure that process improvement, quality and change are sustained for the long-term. You will hear:
How to drive a sustainable model for complete Business Process Excellence: Moving from short-term wins and quick fix solutions to a long-term improvement business excellence frameworkLinking the Business Excellence delivery model with process improvement techniques: Connecting the dots to help sustain change and best practice once the initial implementation and step change improvements have been completedThe importance of leadership in driving a complete vision and model for Business Excellence: The Tata story and how to engage your leadership
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How to keep engagement of your team and the rest of the business: Make sure that a commitment to Business Excellence is not just a 1 year fad but a sustainable way that you do business
Sudhir Hasamnis, Divisional Manager Business Excellence - Commercial Vehicles, Tata Motors
12.15 Achieving excellence in the BPO & ITes industry The BPO and ITes sectors continue to grow and be the dominant force behind the
Indian economy. In this session hear insights from some globally recognised BPO and ITes providers about their journey to excellence and how Business Excellence is helping to carve a competitive advantage on a global scale.
Carving a competitive advantage: Lean Six Sigma and its importance to the BPO/ITes industry in driving competitive pricing and service provisionCreating a client focused delivery model: Moving from cost centred provision to value creation and optimal service deliveryThe success stories: An insight into some of the award winning projects from the last few years and how you can leverage their best practice to grow and progress your deployment
Confirmed insights from BPOs: Rajeev Jain, Director, HP Business Services Chandeep Singh, Executive Director Process Excellence, Firstsource Solutions Dhaval Gat, CEO, Transgenez Murtaza Poonawala, Head - Business Excellence at State Street Syntel Services Pvt Ltd
12.30 Lunch and Networking Including informal Industry meet and greet groups – lunch discussions available for
participants from the following industry sectors: Financial Services, Manufacturing, Pharmaceuticals, IT, ITes, BPO, Telecommunications, Logistics/supply chain, Energy & Retail.
13.30 Combining Lean Six Sigma with Business Process Management (BPM) In this session discover how to leverage BPM to provide a complete process management
framework Moving from simple improvement projects to seamless process management
infrastructure for superior operational excellence and delivery capabilities.Modelling an end-to-end business process infrastructure for solutions that truly give a competitive edgeLeveraging process infrastructures and automation: Bringing processes and information onto a common platform for improvement and day-to-day managementEnd-to-end customer solutions: Building the ultimate service delivery model through process modelling and BPM
Mr. Ashutosh Pandey, Global IT, Quality & Process Manager, Nokia Siemens Networks
14.15 Advanced transformation: Combining IT and Business Process Re-engineering for sustainable change management
Following the previous BPM session, hear how Deutsche Bank has combined the power of IT and process improvement for a sustainable transformation approach. Discover how to:
Create a holistic approach to BPM: Bringing together Business Process Re-engineering, BPM and workflow management with IT automationCreate a sustainable business architecture for service deliveryUse BPM and workflow platforms to feed real-time and accurate data into Lean and improvement programmes
Ranganathan Krishnan, Director - Change Management - Finance Service Centre at DBOI Global Services Private Limited (Deutsche Bank Group)
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EXCLUSIVEEXECUTIVECONTENT
15.00 Networking and Refreshments
15.45 Beyond Productivity: Risk Management in Process TransformationSolidifying your approach to classic risk management through the application of ‘process based risk management’Bridging the gap between people and process to ensure that process change does not leave gaps in performance or adverse risks to the business delivery capabilitiesCreating a strategy for strategic risk management: Defining and prioritising critical risk based concerns within the business strategy and monitoring how your key processes impact these outcomesIntegrating risk and process/quality management strategies for a next generation model for complete Business ExcellenceUsing quantitative analysis to measure levels of tactical and strategic process risk
Sumeet Singhal, VP Customer Service, Enterprise Business, Tata Teleservices
16.30 Going end-to-end: Stepping beyond improvement to an end-to-end process and delivery framework
What does a true end-to-end process framework look like: What lessons can wider industries learn from the logistics sector and their experience into complete value chain management?Strategies for creating flow throughout a complex organisational structure for a true approach to end-to-end process delivery: strategies, delivery models, people and toolsAddressing the challenges of applying end-to-end process management in an organisation where many processes are out of your immediate control and within a decentralised global framework
Varun Kulshreshtha, Chief Process Officer, Damco
17.15 General Session Closing Summary from the PEX Network
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Corporate Leaders BoardroomDriving India’s competitive advantage: Inspiring Leadership and Operational Excellence in Indian Business
In the past decade India and its businesses have grown from strength to strength, however in today’s global climate and with the rising costs, how do regional business leaders need to adapt to drive a continued competitive business model?
Can productivity and cheaper resource continue to be a valid proposition for global businesses to continue to invest in the region and its business sector?With rising GDP and local salaries year on year can cost savings continue to be the driver for local business?What needs to be done to ensure the continued enhancement of the level of talent in the area? How can innovation be fostered to ensure that Indian businesses remain cutting edge?
To address these critical leadership issues, the PEX Network invite key business executives to forge a collaborative leadership model with the 2011 Corporate Leaders Boardroom.
Structured executive discussions will be based around how leaders can leverage Business and Operational Excellence strategies to become better, faster, quicker and cheaper…
Discussion topic 1: Delivering maximum impact on the P&LDiscussion topic 2: Prioritising Customer Satisfaction and Creating Service ValueDiscussion topic 3: The potential for leveraging Business Process Excellence to drive a competitive market propositionDiscussion topic 4: Creating a successful Global Delivery Model -What does this look like?
Afternoon Meeting Agenda: 12th September13.30: Registration and leader-to-leader networking13.45: Introduction to Corporate Leadership Meeting agenda and objectives by Megan James, PEX Network14.00 - 17.30: Structured discussions
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EXECUTIVE • EXCLUSIVE • STRATEGIC
“In today’s ever changing business landscape and the shadow of recession, the Process Excellence Awards can only gain more prominence. They highlight and recognize the continual
efforts of successful organizations who still talk “profit” and “growth”, using innovative cost cutting methods whilst simultaneously boosting efficiencies and delighting their customers.”
Murtaza Poonawala, Head Business Excellence, State Street Syntel Services Pvt Ltd
Discussion facilitated by:
Pankaj Aggarwal, Regional CEO/Director, Indus Towers Limited
Pritash Mathur, COO Wealth Management, Credit Suisse
Rajeev Jain, Director, HP Business Services
Varun Kulshreshtha, Chief Process Officer, Damco
Ranga Rangarajan, MD - Head of Ops, Nomura Services India
By Invitation only for CXO and Executive leaders – please email Megan James at [email protected] for more information
13.30 – 17.30
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Who Should attend? The Summit is primarily designed as a cross industry opportunity for sharing best practice – inspiring innovation from your peers standardised approaches and biggest success stories. Key attendance is expected from:
Previous companies attending IQPC’s Global Process Excellence Summits include:ABB LtdAlcatel LucentAlstom PowerAmazonAmerican ExpressASDAAstrazenecaAT&TAvivaAXAAvery DennisonBank of AmericaBank of New York MellonBarclaycardBarclaysBest BuyBMWBPBritish AirwaysCarphone Warehouse
CATCoca ColaCredit SuisseDanoneDellDeutsche Post/ DHLDiageoEADsEcolabEFQMErikssonFirstsource SolutionsFrance TelecomGE Consumer FinanceGeneral MotorsGKNGlaxo Smith KlineGoogleHeinz
HPHSBCICICIJP MorganKeybankLockheed MartinLufthansaMerckMearsk LineMorningstarMotorolaNational Australia BankNestleNissanNokia SiemensNovartisPfizerP&GReliance IndustriesRaytheonRenault
SCA PackagingShellSKFStatoilTATA IndustriesTelefonicaTescoToyotaUBSUnicreditUnileverUnited Health GroupUPSUS NavyVirgin MediaVodafoneVolvoWells FargoWhirlpoolXeroxZurich Insurance
C-suite:COOCEOMDGeneral Manager
Functional/business lead job titles:Director Global Business ServicesVP OperationsHead of Manufacturing
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PEX & Quality titles:VP/Head of/Director Quality (Global/ Corporate Quality)Head of Business ExcellenceHead of Business TransformationHead of Business Process Re-engineeringHead of Process ExcellenceHead of Organisational EffectivenessHead of Lean Six SigmaMBBBB
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Bringing together leaders in Business Process Excellence the 2 days are designed to offer value to the following profiles of attendee:
IT & ITesFinancial ServicesRetail
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ManufacturingBPO & KPO providersEnergy
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Brought to you by IQPC’s Global Process Excelllence NetworkPresented by:
Website: www.processexcellencenetwork.comPhone: +44(0)207 368 9300
Become a member of Process Excellence Network and receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our
growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry and special member only discounts on events.
Become a member here: www.processexcellencenetwork.com/join.cfm
Process Excellence Network Process Excellence Network; division of http://www.sixsigmaiq.com/about-iqpc.cfm IQPC, provides access to relevant and timely content for Process Excellence practitioners worldwide. Providing critical knowledge on the development of Process Excellence and with over 40,000 global members, we provide the forum where key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with one another all over the world.
With over 13 year’s of Process Excellence globally, the Lean Six Sigma & Process Improvement Summit India forms part of IQPC’s Global Summit & Awards Series.
With our renowned history for quality face-to-face events, the Summit is guaranteed to providing you with a unique forum to benchmark and share best practices with your global and local peers. Focusing on enabling leaders to optimise revenue, customer satisfaction, innovation and productivity through a culture of Business Excellence you’ll be able to refine your approach for optimal business results.
Our history and feedback from the community speaks for itself:Tony Morgan, IBM - “Excellent group of speakers with lots of energy. Will be of great help, support with our Lean Six Sigma Journey”
Stephen Curliffe, GMC - “I have always gone away knowing I have learned something, been inspired and re-energised”
Alex Buetow, Arqiva - “Enjoyable, informative and I leave with ideas to act upon!”
Caroline Holyhead, Bank of New York Mellon - “You are not alone, the challenges you face have been faced before! This event helps you find some possible answers!”
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FREE SUBSCRITPION TO OUTSOURCE MAGAZINE NOW AVAILABLE:
Outsource magazine has been an indispensable resource providing news, views, analysis and thought-leadership for the global outsourcing community since 2005.
Through our flagship print title and via our weekly Outsource Xpress email, website & social media tools, including LinkedIn & Twitter via @outsourcemag, Outsource delivers unrivalled content direct to the movers, shakers and decision-makers at the heart of the outsourcing space.
Our in-depth coverage of important events and trends, interviews with both high-profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies.
To apply for a free print and/or digital subscription to Outsource magazine simply click here: http://www.outsourcemagazine.co.uk/free-subscription
SPONSORS AND PARTNERSKnowledge Partners
BMGI IndiaWebsite: www.bmgindia.comBreakthrough Management Group International (BMGI), a global consulting firm, partners organizations transform their business performance with a strong focus on delivering results. BMGI enables businesses solve innovation, strategic, process and organizational
transformation problems. Headquartered in the US, BMGI has developed a loyal clientele that today exceeds 200 active clients comprising more than 400 engagements delivered by about 200 full-time consultants spread across offices across the globe. BMGI has partnered with organizations in various stages of their business life cycles and has delivered cumulative benefits to its clients worth several billion dollars with an ROI of 5:1 to 20:1. In India, BMGI is located in Mumbai. BMGI’s clients are leading Fortune 1000 Global companies and leading Indian companies from diverse industries such as financial services, IT/ITES, airlines, chemicals, FMCG, discrete manufacturing, telecommunications, petrochemical, textiles, biotechnology, healthcare & energy. Some of BMGI’s global clients include Hitachi, Siemens, Philips, Unilever, DeBeers, Avis Budget Group, TNT Express, General Dynamics to name a few. In India, BMGI has worked with clients including amongst others Asian Paints, Glaxo, Apollo Tyres, ITC, Kingfisher, Yes Bank and Sudarshan Chemicals.
Global 360Website: www.global360.comGlobal 360 helps organizations to better manage processes today and make improvements for tomorrow. Our document- and case-based
process management solutions have helped more than 2,000 customers reduce paper, automate processes, and empower individuals to truly change how work gets done. Providing the industry’s first persona-based BPMS, Global 360 delivers intuitive and configurable user applications out-of-the-box that maximize productivity while reducing development time and costs. As a BPM market leader on the Microsoft platform, our products enable customers to leverage and extend their Microsoft investments in SharePoint, SQL, Visio and Office.
Magazine Partner:
Exhibitors
LSSEWebsite: www.LeanSixSigmaExperts.comLSSE – Lean Six Sigma Experts are your one stop shop for all your Lean, Six Sigma and other Continuous Improvement needs. Apart from Lean Six Sigma Training
and Consulting, LSSE offers Recruiting Services for hiring Lean Six Sigma professionals and Custom Software solutions to support your Continuous Improvement journey. LSSE guarantees all of their services unconditionally. No matter where your organization is in the Continuous Improvement journey, LSSE offers solutions to take your organization to the next level.
General Enquires Contact DetailsLean Six Sigma Experts Corp. 7126 West Alaska Drive, #135, Lakewood, CO 80226, 720-945-9891General Enquires: [email protected]: [email protected]: [email protected]: [email protected]: [email protected]
MinitabWebsite: www.Minitab.comMinitab is the leading provider of quality improvement software. Our
flagship product - Minitab® Statistical Software – has been used to implement virtually every major Six Sigma initiative around the world. Minitab also offers Quality Companion by Minitab™ for process management, as well as world class training and software customization.
TBM Consulting GroupWebsite: www.tbmcg.comTBM Consulting Group is the leading provider of Lean Sigma® consulting and training services in North and South America, Europe, and Asia. Headquartered in
Durham, NC, the company’s mission is helping manufacturers and service industry businesses create a competitive advantage to generate significant growth in sales and earnings. TBM provides the strategic direction and the hands-on implementation to guide cultural and organizational transformation. Learn more about TBM Consulting Group and the TBM Lean Sigma Institute at 800-438-5535.
http://www.qcin.org/
http://www.outsourcemagazine.co.uk/
Endorsing Association:
Media parnters:
http://www.lassib.org
BP GROUPBY PROFESSIONALS FOR PROFESSIONALS
www.bpgroup.org
excellenceON L I N E
UNLOCKING POTENTIAL. DELIVERING RESULTS
22nd & 23rd September, New Delhi
$999 $150 $1,099 2 Day ConferenceSummit package Standard Price - Credit Card
Earlybird PriceGlobal Corporate - Non Indian Owned
TO RECEIVE YOUR DISCOUNT – BOOK BEFORE 5 August 2011 ONLINE USING DISCOUNT CODE
* Discounts cannot be combined.* Discounts are not valid if payment is received after closing date.
* Payment prior to Summit is mandatory for attendance.* Check for special group discount for registration of 3 or more.
$549 $100 $599
$1,199
2 Day ConferenceSummit package Price before 8/5/2011 Save up to
Standard Price - Bank Transfer
Earlybird Price Standard Price
Prices are stated exclusive of Service Tax at 10.3%. Special prices for Government Employees are available upon request. For more information call us on +971-4-3642975
Indian Companies
Awards CostsAwards Ceremony & Networking OnlyAwards Finalist Cost
$150 per person to the awards ceremony$250 per shortlisted entry (includes 2 free passes)
Team Discounts Team of 3-4 = 10% Discount Team 5-6 = 20% Discount Team 7+ = 30% Discount
ASSOCIATION DISCOUNTS AVAILABLE- 20% discount to Outsource Magazine Subscribers- 20% Discount to QCIN Members- 15% discount to LASSIB members
www.processexcellenceindia.com
Phone +971 4 364 2975
Email [email protected]
Fax +971 4 363 1938
TEAM DISCOUNTS:Team discounts available on request.
Call +971 4 364 2975 for more information.
Hotel and travel costs are not included in the registration fee. For assistance in your travel and accommodation requirements, please refer to details below:
Flight ReservationNafeesa EbrahimCorporate Account ManagerNautica Travels#19, Lazar Road, 3rd Cross.Frazer Town. Bangalore 560005, IndiaMobile: 9845551172/7204082821Office: 41251780Email:[email protected]://www.nauticatravels.com
CONFERENCE DOCUMENTATION:If you cannot make the dates you can still access all of the presentations delivered throughout the conference days for just US $450, post event. Contact us on +971 4 364 2975 for further details.
IQPC FZ LLC’s Standard Terms and Conditions
PAYMENT Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials. Your registration will not be confirmed until payment is received and may be subject to cancellation. If a booking is received 10 working days before the conference a credit card number will be required to confirm your place, likewise if full payment has not been received before the conference date.DISCOUNTS:All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount.
Any other discounts offered by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer.
CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY:
You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.
PROGRAMME CHANGES: Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.
YOUR DETAILS: Please email our database manager at [email protected] and inform him/her of any incorrect details which will be amended accordingly.
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VENUE & ACCOMMODATION:
The LaLiT Hotel, New DelhiBarakhamba AvenueConnaught PlaceNew Delhi-110001
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I agree to IQPC’s payment terms: If you have not received an acknowledgement before the conference, please call us to confirm your booking.
Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit card number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the early bird discount must be paid before the early bird date, otherwise the full rate will be applied and charged. In these instances payment of the full amount will be required before entry to the event.
c By Credit Card: Please debit my credit card: c Visa c Mastercard c American Express Card No c c c c c c c c c c c c c c c c
Valid from c c c c Expiry date c c c c Issue number
Cardholder’s name ............................................................................................... Signature .................................................
Card billing address (if different from Co.address) ..............................................................................................
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Country .......................................................................................................................................... Postcode ...................................
c By Direct Transfer: Please quote 20077.001 with remittance advice Bank Name: HSBC BANK Gurgaon Account number: 054-360565-001 Account Name: IQPC India Private Limited Swift Code: HSBC INBB IFSC CODE:
HSBC0110005 Intermediary USD Bank details. Please remit by SWIFT MT103 For further credit to IQPC India Private Limited; Account number: 054-360565-001 with HSBC
India (Swift – HSBCINBB) through HSBC Mumbai’s account no.000-04417-2 with HSBC Bank USA New York.
HSBC BANK USA, New York Chips Code : 302755, HSBC BANK USA, New York Swift code: MRMDUS33
HSBC BANK USA, New York ABA Routing Number: 021-001-088 All bank charges to be borne by the payer. Please ensure that IQPC receives the full amount
invoiced. Please tick the appropriate box if you would like to pay by one of these methods and our
customer services team will contact you directly to finalise the payment
DELEGATE DETAILS PAYMENT METHOD
PAYMENT TERMS
Standard Price
Price before 8/5/2011 Save up to
4 WAYS TO REGISTER
No delegate passes for solution providers are available. To enquire regarding sponsorship opportunities please email [email protected]
SUMMIT REGISTRATION COSTS
Standard Price - Credit Card Standard Price - Bank Transfer
$649
Please note: • All ‘Early Bird’ discounts require payment at time of registration and before the cut-off date in order to receive any discount.
• Any discounts offered (including team discounts) must also require payment at the time of registration.
• All discount offers cannot be combined with any other offer.
Registration PolicyPlease view our registration policy for full information about payment, cancellation, postponement, substitution and discounts.
Please note, that in order to enter and attend the awards ceremony, at least one team member must also attend the Lean Six Sigma conference.
SPECIAL CONFERENCE DISCOUNTAwards Ceremony & Networking as part of conference package $100 per person to the awards ceremony
