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Page 1: LEARNING OUTSOURCING SUPPORTS TELECOM...Worldwide Contact Center Vendors IDC MarketScape Worldwide Customer Care BPO Services Vendor Assessment Chilean Contact Center Outsourcing Services

CGS ranks in TOP 14 Worldwide Contact Center Vendors

IDC MarketScape Worldwide Customer Care BPO Services Vendor Assessment

Chilean Contact Center Outsourcing Services Company of the Year Award 2016

CGS in 2015 Europe Contact Center Outsourcing Buyer’s Guide

50+MILLIONCALL CENTER

CUSTOMER INTERACTIONS

ANNUALLY

100% SLAs METTELECOM CUSTOMERS

OVER THE PAST3 YEARS

ENGLISH FRENCH GERMAN HUNGARIAN ITALIAN MAPUDUNGÚN(CHILEAN)

ROMANIAN SPANISH

20+ LANGUAGES SUPPORTED

In the telecommunications industry, the ability to hire, retain and

onboard the best customer-facing talent quickly is essential for driving

ROI and competitiveness. CGS delivers award-winning BPO and custom

learning and development solutions.

We understand challenges faced by telecommunications companies; by

working with some of the biggest names in the industry. It is from this

perspective that CGS increases customer satisfaction, increases customer

and employee retention and meets core business operations KPIs.

SUPPORTSTELECOM

Visit www.cgsinc.com or contact us at [email protected] or +1 (212)-408-3800©2020 Computer Generated Solutions

APPLICATIONSAPPLICATIONS

LEARNINGLEARNING

OUTSOURCINGOUTSOURCING

115,000Telecom Employeestaking CGS Courses

1.5 MIllionCourses successfully

completed

INDUSTRY AWARDS AND CERTIFICATIONS

2016-2019 Market Guide Key Customer Mgmt. BPO Service Providers

2017 CRM Vendor Guide “Major Provider” Business Process Outsourcing”

“2016 Midsize Provider” for Customer Mgmt. BPO Services in Competitive Landscape

100IAOP2020

CUSTOMERSERVICE

CULTURE,DIVERSITY &LEADERSHIP

TRAINING

DESKLESS WORKER

LEARNING

BACKOFFICE

END-TO-ENDSUPPLY CHAIN

MGMT.

AR TRAINING /REMOTE GUIDANCE

BUSINESSINTELLIGENCE

TECHNICALSUPPORT

LOYALTYPROGRAMS

OMNICHANNELSUPPORT

MOBILELEARNING

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