Transcript
Page 1: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Here be Monsters

Marsh of Change

Resistance

Chasm of Re-org

NirvanaExcellence, Perfection

100% Value created, 100% Fun

Here be Monsters

Woods of Lost Managers

The Way of

the Kanban

Lessons Learned from Coaching 50+ Kanban Teams

Christophe Achouiantz Lean/Agile Coachhttp://leanagileprojects.blogspot.se@ChrisAch

Page 2: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Lessons Learned

• Why Kanban?• The Kanban Method• Introducing and supporting Kanban• Creating a Culture of Continuous

Improvements• Scaling Coaching

Page 3: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

THE KANBAN METHODLessons Learned on

Page 4: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Some visual policies(ticket design, colours, etc.)

% of Policies reusable between Kanban

Systems

Context is Everything

Page 5: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

You Grow a Kanban System You do not Summon It

Yes! No!

Page 6: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

2 Qualities that Matter in the Long Run

StickinessClarity

Improvement Opportunities(Smart Moves)

Aligned with Purpose

Fact-based management

Sustainable

Resilient

Compensate lack of Leadership

Page 7: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

THE CONTEXT

You are Here

Page 8: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The

Cont

ext

Sandvik

www.sandvik.com

Page 9: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Origin Story

Johan NordinSupport Manager at Sandvik IT

The

Cont

ext

Page 10: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Key to Minimizing most of our Problems is Flow Control

The

Cont

ext

Page 11: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

INTRODUCING THE KANBAN METHODLessons Learned on

Page 12: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Effort needed to reach sustainability

Packaging Kanban

Sustainable Level

”Sticky!”Pr

obab

ility

Time

Time a manager is willing to let go for starting with Kanban

Time needed to establish a Kanban System

1 dayThe Kick-start Workshop

Boosts!

Kanb

an

Page 13: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

BoostsThe Kick-Start Workshop (1 day)

The Kick-start & Boosts

Understand the Team

Set t

he S

cene

Shar

e Cu

rrent

Co

ncer

nsDe

fine

a Sh

ared

Vi

sion

Disc

over

wha

t the

Te

am d

oes

Iden

tify

Wor

k Ty

pes

Expl

ain

Boar

d M

echa

nics

Set V

isual

izatio

n Po

licie

sCr

eate

& P

opul

ate

the

Boar

dSe

t Way

-of-W

orki

ng

Polic

ies

Limit

WIP

Set P

lann

ing

Mee

ting

Polic

ies

Run

First

Pla

nnin

g M

eetin

g

Clos

e th

e Sc

ene

Follo

w-Up

Mea

sure

Flo

w

Limit

WIP

Man

age

Dem

and

Asse

ss D

epth

of

Kanb

an

TimeWho cares?

Now I get it!Why have we never discussed that before?

Ouch! Now I understand why I feel stressed!

Energy Level

Now we work SMART!

Kanb

an

Page 14: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Keys to Maximizing Stickiness & Clarity of Kick-starts

Team Focused and Team Driven

Stic

kine

ss

1

10

100

1000

10000

100000

1000000The team is in charge

Some Expert creates the Kanban System

Low on Theory, High on Practice in

Context

Inte

rest Emotional:

Engaged to see MY stuff on the board

Theory ZZzzz

Do this a.s.a.p. during the kick-start!

Clarity of Purpose

Effici

ency

Do this a.s.a.p. during the kick-start!

Shared common view of Team’s purpose and context. ”Service Oriented”

Kanb

an

Page 15: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Kanban Kick-start

Field Guide

Kanb

an

Get it at:http://leanagileprojects.blogspot.se

Page 16: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

ASSESSING KANBANLessons Learned on

Page 17: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

LimitWIP

Visualize

ManageFlow

ExplicitPolicies

FeedbackLoops

The 5 DimensionsKa

nban

Page 18: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

LimitWIP

Visualize

ManageFlow

ExplicitPolicies

FeedbackLoops

Depth of Kanban to Evolve SmartKa

nban

Page 19: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Depth of Kanban to Evolve SmartKa

nban

Page 20: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

CONTINUOUS IMPROVEMENTSLessons Learned on

Page 21: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Kanban and Continuous Improvements

Vision

The Kanban Method Kanban helps create the ”Baseline”• Current Condition is known

• Leading & trailing Indicators (Facts)• Common Standard (Policies)

Kanban comes with an Implicit Vision• Low WIP• Liquid Flow• 100% Value

Impr

ove

Kanban help you identify improvement opportunities• Trailing (lead-times) and Leading (board) indicators

You have Focus• Controlled WIP (less task-switching)• Clarity of Purpose (Service Oriented)

Impr

ovem

ents

Baseline

Page 22: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Patterns of Continuous ImprovementsTh

e pow

er of

Visu

aliza

tion

Manager not present

Manager un-engagedManag

er en

gaged

Dis-Continuous

Improvement?Ceiling

”Obvious” improvements

”Real” improvemen

ts

The pow

er of

Curiosit

y

Time

Leve

l of

Impr

ovem

ents

Impr

ovem

ents

There is always a Ceiling!

Move the ceiling:

• Strech your value streams!Get in control of upstream & downsteam

• Get a sponsor higher up in the org!To compensate the lack of political influence of the managers beyond a certain point• Peer-to-peer coaching!To increase commitment and curiosity from manager

Page 23: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Creating Curiosity with Peer-to-Peer CoachingIm

prov

emen

ts

Page 24: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

SCALINGLessons Learned on

Page 25: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Scaling Coaching

Black Belt Jedi

Master Coach

Lean Coach

Flow Manage

r

Team

Team

Team

coaches coachescoaches

Scal

ing

Page 26: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Goal: Get Rid of the Coaches!

Managers

CoachesTeam Team Team Team Team Team Team

A Scafolding to be removed when Managers have become coaches

Scal

ing

Page 27: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

What’s Next?

• Focus over End-2-End flows• Peer-2-peer coaching: enabling curiosity• Dis-continuous improvements: How?

Page 28: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

2 Qualities that Matter in the Long Run

StickinessClarity

Improvement Opportunities(Smart Moves)

Aligned with Purpose

Fact-based management

Sustainable

Resilient

Compensate lack of Leadership

Page 29: LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Thanks for your Time!

Christophe Achouiantz @ChrisAch

Get the slides here:http://leanagileprojects.blogspot.se


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