Incomplete ratio - Non UWTarget
4.5%
Year 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th
2011 4.3% 4.6% 4.7% 8.8% 4.0% 2.2% 4.3% 3.2% 2.6% 4.8%
2010 6.2% 6.0% 5.3% 2.8% 1.3% 2.1% 4.2% 6.5% 5.6% 4.1%
Confirmation slip (CFS) returnTarget
96.5%
Working month
1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th
2011 77.6% 96.2% 97.8% 96.3% 97.7% 96.9% 97.7% 96.2% 95.5% 95.4%
2010 95.0% 87.0% 98.1% 95.4% 94.6% 97.0% 96.2% 95.1% 93.3% 92.0%
Not-taken ratioTarget
3.5%
Region 7th 8th 9th 10th
Ho Chi Minh 2% 2.9% 3.4% 5.6%Dong Nai 6.1% 4.8% 4.3% 5.7%Ha Noi 3% 4.7% 3% 5.3%Da Nang 6.9% 1.4% 0.7% 10%Can Tho 6.4% 5.1% 8% 12.7%Hai Phong 4.3% 3.3% 3% 4.1%Grand total 4% 4.3% 3.6% 6.3%
1. Agent resigned
2. Financial difficulties
TIA checkingTarget
96.5%
Region 11th
12th 2011+/-Checkable
caseUncheck
caseRatio
Ho Chi Minh 96.0% 371 23 93.8% -2.2%Ha Noi 76.6% 637 34 94.7% 18.1%Da Nang 97.1% 145 2 98.6% 1.5%Can Tho 94.9% 384 12 96.9% 2.0%Dong Nai 94.7% 814 60 92.6% -2.1%Hai Phong 95.5% 171 12 93.0% -2.5%
Company 89.5% 2522 143 94.3% 4.8%
Collection efficiencyTarget
65%
Region JulAug
% +/-Receivable ActualCase Pre (M) Case Pre (M)
HCM 73.6% 741 2,311,144 551 1,623,743 72.2% -1.4%Ha Noi 51.1% 993 4,040,495 564 1,697,793 49.4% -1.7%Da Nang 68.3% 232 855,160 148 475,990 59.7% -8.6%Can Tho 50.6% 264 763,739 143 294,688 46.4% -4.2%Dong Nai 40.3% 130 463,452 55 183,532 41.0% 0.7%Hai Phong 42.5% 29 39,802 16 24,697 58.6% 16.1%Company 59.3% 2446 8,619,877 1524 4,428,959 56.8% -2.5%
Premium Collection progress via VNPT
Div
Period ( from 01/11/11 to 23/11/11)
This month cases VN Post
Receivable Actual CaseApplied
% receivable
%actual
Ho Chi Minh 1,263 476 16 1.3% 3.4%
Ha Noi 1,789 371 17 1.0% 4.6%
Da Nang 289 70 1 0.3% 1.4%
Can Tho 573 130 1 0.2% 0.8%
Dong Nai 348 72 6 1.7% 8.3%
Hai Phong 221 24 5 2.3% 20.8%
Head Office 4,483 1,143 46 1.0% 4.0%
Purpose: increase premium collection rate
Time: 2 months - from 01/11/11 to 31/12/11
Method: deliver poster to client
Client gets: BIG
PRIZES
1. Policy owner paid renewal premium via VNPT
2. More times you paid, more opportunities you get
Conditi
on
Prize Gift Qty (pax)
1st LG TV 32” 01
2nd Microwave oven 03
3rd Juicer 03
4th Pressure - cooker 05
5th Electric iron 10
11
3
3 5
10
Orphan Policy Assignment Regulations
Service agentGet 50% commission
Collector Agent collector
Get 50% commission
Orphan Policy
Premium collection dept and CRD are responsible
for this task
Prize Conditions Qty. Benefits
SapphirePolicy in-forced ≥ 1 year
Premium accumulate > 35 mil 86 Voucher 200k
RubyPolicy in-forced ≥ 2 years
Premium accumulate > 35 mil 19 Voucher 500k
DiamondPolicy in-forced ≥ 3 years
Premium accumulate > 35 mil 11
1. Voucher 500k
2. Free checking ME
Total 116
Items Current rules Special campaign
Favorablecondition
Policy suspended Suspension & lapsed cases
Waiveinterest
1. Suspended ≤ 6 months:
no interest of overdue premium
2. Suspended ≥ 6 months:
interest of overdue premium
3. Interest of APL and loan
1. No interest of overdue premium for all cases
2. Interest of APL and loan
No MESuspended ≥ 6 months:
must ME
Suspended < 12 months:
no need
Enhance Customer Service Spirit
GreetingCard
Delivery
Add value to clients
Happy Lunar New Year Coming
AnnualStatement via VNPT
Q4 Plan
Create objectives and set up target in 20122
Analysis orphan policy assignment3
Implement VIP customer plan4
1 Follow up annual statement plan5
Review plans and target in 201111