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Managing Quality
Prepared by :-John Paul Mattu
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Quality
“Quality is a Conformance to Requirements”
by:- Philip B. Crosby
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Managing Quality in 6M Format
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6M Format
• Man• Method• Measurement• Mother Nature(Environment)• Material• Machine
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1. Man
• Management Commitment• Quality Core Team• Training and Awareness
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2. Method
• Zero Defect :- (Do It Right the First Time)• 5 Why :- (Ask “WHY” 5 Times – Got to root cause)• Suggestion Scheme :-(Receive good ideas and
thoughts from employees)
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2.Method (contd.)
• Quality circles:- To identify, analyse and resolve work-related problems.
• 7 QC Tools:-1) Check Sheet2) Pareto Diagram3) Flow Chart4) Cause & Effect Diagram5) Scatter Diagram6) Histogram Diagram7) Statistical Process
Control Chart
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3. Measurement
• Inspection• Audits• Quality Checklist
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4. Mother Nature (Environment)• CultureDevelop open and supportive environment.
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4. Mother Nature (contd.)
Employee Engagement Programme Self-disciplined Employee
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5. Material
• Use of standard material• RM/PM Inspection• FIFO – First in,First Out
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6. Machine
• New Technology should be adopted.• Machine specification optimized based on
product quality requirements.12
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Conclusion
• “Quality is everyone’s responsibility.” (W. Edwards Deming)
• “Quality is the result of a carefully Constructed cultural environment” (Philip B. Crosby)
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Thanks
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