MEMPERKOKOH KOMITMEN BERKELANJUTAN
EMPOWERING SUSTAINABLE COMMITMENTS
LAPORAN KEBERLANJUTAN 2015, PT DANAREKSA (PERSERO)SUSTAINABILITY REPORT 2015, PT DANAREKSA (PERSERO)
LaporanKeberlanjutan
2015
CatatanAtas Pernyataan Pernyataan Mengenai Masa Depan
Dalam laporan ini mungkin saja terdapat pernyataan terkait rencana, proyeksi, strategi dan tujuan Perseroan tertentu, yang bukan merupakan pernyataan fakta historis dan perlu dipahami sebagai pernyataan mengenai masa depan. Pernyataan mengenai masa depan tergantung pada risiko dan ketidakpastian yang dapat menyebabkan keadaan dan hasil aktual di masa depan berbeda dari yang diharapkan atau diindikasikan. Tidak ada jaminan bahwa hasil yang diantisipasi oleh Perseroan atau diindikasikan oleh pernyataan-pernyataan mengenai masa depan, akan tercapai.
Keberlanjutan bagi Danareksa adalah upaya konsisten dalam menjaga pertumbuhan usaha yang terus menerus dan pengelolaan risiko yang memadai
Usaha yang berkelanjutan bagi Danareksa bermakna terjadinya hubungan kerja sama produktif dan harmonis dengan segenap pemangku kepentingan dalam memberikan layanan terbaik bagi nasabah dengan senantiasa mempertimbangkan unsur keamanan, kemudahan dan kenyamanan dalam berinvestasi bersama Danareksa.
Komitmen keberlanjutan kami wujudkan dengan berbagai usaha yang melingkupi tiga hal utama, yakni ekonomi, lingkungan dan sosial. Khusus dalam pengeja wantahan konsep di atas pada bidang lingkungan hal yang telah dilakukan adalah pengelolaan limbah kertas, optimalisasi pemanfaatan air dan energi, serta melestarikan terumbu karang, dan penanaman Mangrove untuk menjaga keanekaragaman hayati.
MEMPERKOKOHKOMITMENBERKELANJUTAN
Di tengah ketidakpastian ekonomi dunia dan kondisi Pasar Modal Indonesia selama tahun 2015, Danareksa berhasil membukukan laba bersih sebesar 157,16% dari yang dianggarkan.
Terbitnya Laporan Keberlanjutan pertama ini merupakan langkah awal Danareksa dalam memperkokoh komitmen dalam merajut pertumbuhan berkelanjutan.
Dengan demikian, laporan tahunan dan laporan keberlanjutan akan saling melengkapi sebagai laporan yang komprehensif bagi seluruh pemangku kepentingan.
0 5
MEMPERKOKOH KOMITMEN
BERKELANJUTAN
MENJAGA PERTUMBUHANEKONOMI NASIONAL[Pengembangan Ekonomi]
PEMANGKUKEPENTINGAN
MENJAGABUMI HIJAU
[Pengelolaan Lingkungan]
MENINGKATKANKOMPETENSI
[Peningkatan Kompetensi Sumber Daya Manusia]
SEKILASPT DANAREKSA
(PERSERO)
TATA KELOLABERKELANJUTAN
REFERENSI SILANG INDEKS ISI GRI G4
DAN LAPORAN
TAHUNAN 2015
SAMBUTANDIREKTUR UTAMA
TINJAUANKINERJA 2015 DAFTAR
SINGKATAN DANISTILAH
LAPORANKEBERLANJUTAN
PERTAMALEMBAR
UMPAN-BALIK
02 27 46
35
41
04-15 47
48-5016-19
20-21
51
22-25
53
28-30Menciptakan Nilai Ekonomi
31Menjaga Kepercayaan Nasabah
32-33Menegakkan Kode Etik
36-38 Meningkatkan Efisiensi
39 Keanekaragaman Hayati
40 Menangani Limbah
42-43Keberagaman dalam Satu Tujuan
44-45Berkembang untuk Kemajuan
DAFTARISI
ENGLISH SECTION
55
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 0 6
Nama Perusahaan [G4-3]
Tahun Pendirian
Bidang Usaha [G4-4]
Kantor Pusat [G4-5]
Bentuk Legal
Kepemilikan Saham [G4-7]
PT Danareksa (Persero)
28 Desember 1976
Jasa Keuangan
Gedung DanareksaJalan Medan Merdeka Selatan 14Jakarta 10110, IndonesiaTelepon : (021) 29-555-777, (021) 29-555-888Faksimili : (021) 350-1712website : www.danareksa.comemail : [email protected]
Perseroan Terbatas
Pemerintah Republik Indonesia, 100%
SEKILASPT DANAREKSA (PERSERO)
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 50 7
RestrukturisasiOrganisasi;mendirikan3 Entitas Anak:PT Danareksa Sekuritas, PT Danareksa Investment Management & PT Danareksa Finance
PT Danareksa (Persero) didirikan
MendirikanPT Danareksa Capital
Danareksa terdaftar dan diawasi olehOtoritas Jasa Keuangan (OJK)
Peresmian Bursa Efek Jakarta, simbolkebangkitan Pasar Modal di Indonesia
PT Danareksamenghantarkan PT Semen Cibinong sebagai perusahaan pertama di lantai bursa
dimulainya Pasar Modal di Indonesia
Sejarah PT Danareksa (Persero) tidak lepas dari sejarah Pasar Modal Indonesia yang dimulai sejak 1912, dengan berdirinya Bursa Efek Batavia yang juga merupakan pelopor industri bursa efek di Asia Tenggara. Akibat Perang Dunia ke dua, Bursa Efek Batavia tutup dan dibuka kembali tahun 1952. Tidak berlangsung lama, pada tahun 1958, Bursa Efek Batavia mengalami mati suri akibat minimnya transaksi. Akhirnya bertempat di Gedung Danareksa pada 10 Agustus 1977, Presiden Soeharto meresmikan pembukaan Bursa Efek Jakarta sebagai simbol dimulainya kembali Pasar Modal di Indonesia.
Pendirian PT Danareksa (Persero) bermula dari hasil keputusan Sidang Dewan Stabilisasi Ekonomi Nasional tanggal 21 Desember 1976. Keputusan tersebut kemudian dituangkan dalam Keputusan Presiden Nomor 52 tahun 1976 tanggal 27 Desember 1976 tentang Pasar Modal. Pada tanggal yang sama, dikeluarkan juga Peraturan Pemerintah Nomor 25 tahun 1976 tentang Penyertaan Modal Negara Republik Indonesia untuk Pendirian Perusahaan Perseroan (Persero) “Dana Reksa”. Selanjutnya pada tanggal 28 Desember 1976, PT Danareksa (Persero) didirikan berdasarkan Akta No.74 Notaris Julian Nimrod Siregar gelar Mangaradja Namora, SH.
PT Semen Cibinong adalah perusahaan pertama yang diantar PT Danareksa (Persero) ke lantai bursa pada tahun 1977. PT Danareksa (Persero) sekaligus menawarkan “Sertifikat Danareksa Untuk Saham PT Semen Cibinong” seharga Rp10.000,- per sertifikat.
Tahun 1992, PT Danareksa (Persero) melakukan restrukturisasi organisasi dengan membentuk tiga Entitas Anak dan PT Danareksa (Persero) sebagai Entitas Induk. Ketiga Entitas Anak tersebut adalah PT Danareksa Sekuritas yang bergerak di bidang penjaminan emisi, penasihat keuangan dan perantara perdagangan efek; PT Danareksa Investment Management bergerak di bidang pengelolaan dana (Reksa Dana) dan PT Danareksa Finance bergerak di bidang pembiayaan.
Seiring perkembangan usaha dan kebutuhan nasabah, PT Danareksa (Persero) pada tahun 2010 mendirikan PT Danareksa Capital, dengan fokus utama pada bidang investasi dan private equity. Pada tahun 2015, PT Danareksa (Persero) telah terdaftar dan diawasi oleh Otoritas Jasa Keuangan (OJK).
Sejak didirikan, PT Danareksa (Persero) tidak pernah mengubah nama Perseroan.
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
SKALA ORGANISASI [G4-9]
Jumlah Pegawai
Jumlah Kantor Cabang
Jumlah Pendapatan
Laba Bersih
Jumlah Kewajiban
Jumlah Ekuitas
378
34
602.193
78.647
2.469.737
1.249.597
Orang
Unit
Rp Juta
Rp Juta
Rp Juta
Rp Juta
378
34
607.225
77.268
2.709.447
3.454.385
377
40
378.446
23.089
1.888.530
2.532.527
Uraian Satuan 2015 2014 2013
SEJARAH DANAREKSA
1912 19771976 1992 2010 2015
DESEMBER DESEMBER AGUSTUS NOVEMBER
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 0 8
PT Danareksa (Persero)
PT Danareksa Sekuritas
PT Danareksa Investment Management (DIM)
Riset Ekonomi Makro
Pembiayaan (Direct Financing)
Lindung Nilai (Hedging)
Penjamin Emisi Efek Saham
Penjamin Emisi Efek Surat Hutang
Penasihat Keuangan
Perantara Perdagangan Efek Saham
Perantara Perdagangan Efek Surat Hutang
Riset Saham
Riset Surat Hutang
Pembiayaan Nasabah
Produk Reksa Dana
Danareksa Pendapatan Utama II
Danareksa Melati Pendapatan Tetap
Danareksa Melati Pendapatan Tetap II
Danareksa Melati Pendapatan Tetap V
Danareksa Gebyar Indonesia II
Danareksa Pendapatan Prima Plus
Danareksa Melati Pendapatan Utama
Danareksa Melati Dollar
Danareksa Melati Premium Dollar
Danareksa Melati Platinum Dollar AS
Danareksa Gebyar Dana Likuid
Danareksa Seruni Pasar Uang II
Danareksa Seruni Pasar Uang III
Danareksa Gebyar Likuid II
Danareksa Seruni Pasar Uang V
Danareksa Pendapatan Utama Syariah
Danareksa Seruni Pasar Uang USD
Danareksa Seruni Pasar Uang USD II
Danareksa Proteksi XVI Dollar AS
Danareksa Proteksi Stabil
Danareksa Proteksi XVIII
Danareksa Global Gebyar II
Danareksa Mawar
Danareksa Mawar Fokus 10
Danareksa Mawar Konsumer 10
Danareksa Mawar Komoditas 10
Entitas Utama
Entitas Anak
Produk dan Jasa
Produk dan Jasa
PRODUK DAN JASA [G4-8]
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
PT Danareksa (Persero) adalah entitas induk dari empat perusahaan penyedia jasa keuangan di bidang pasar modal di Indonesia, dengan beragam produk dan layanan, seperti: jasa penjaminan emisi efek (saham dan obligasi), jasa penasihat keuangan, jasa perantara perdagangan efek, pengelolaan investasi, jasa pembiayaan, serta investasi langsung dan private equity.Dalam memasarkan produk dan layanan tersebut, Danareksa senantiasa menyampaikan informasi produk yang andal dan terpercaya, beserta risiko yang mungkin timbul, menjaga mutu produk sesuai regulasi, melakukan pertemuan dengan nasabah serta memastikan kepuasan nasabah.
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 50 9
PT Danareksa Investment Management (DIM)
continued
PT Danareksa Finance
PT Danareksa Capital
Danareksa Mawar Rotasi Strategis
Danareksa Syariah Saham
Danareksa Anggrek Fleksibel
Danareksa Pharma I 2013
Danareksa Syariah Berimbang
Danareksa Proteksi Dinamis Fleksibel
Danareksa Proteksi Melati Optima XIX
Danareksa Proteksi Pendapatan Maxima IV
Danareksa Proteksi Pendapatan Maxima V
Danareksa Multisectoral Fund
Danareksa Proteksi IV
Danareksa Proteksi Prima II
Danareksa Indeks Syariah
Danareksa Investa Fleksi I
Danareksa Investa Fleksi IV
Danareksa Proteksi Danareksa Proteksi
Danareksa Proteksi Pendapatan Maxima VI
Danareksa BUMN Fund 2013 Infrastruktur 3
Danareksa Proteksi III
Danareksa Proteksi Melati Optima Dollar AS
Danareksa Proteksi VII
Danareksa Proteksi VIII
Danareksa BUMN Fund 2014 Infrastruktur 4
Danareksa Proteksi Syariah I
Danareksa Proteksi Syariah II
Danareksa Proteksi V
Danareksa Proteksi X
Danareksa Proteksi XI
Danareksa Proteksi XII
Danareksa Proteksi XIII
Danareksa Proteksi XVI Dollar AS
Danareksa Proteksi XVII
Danareksa BUMN Fund 2014 Properti 1
Danareksa Investa Fleksi VI
Danareksa Investa Optima
Danareksa Investa Obligasi Dollar
Danareksa Dana Strategis
Produk Kontrak Investasi Kolektif – Efek Beragun Aset (KIK-EBA)
Danareksa DSMF1- Certificate Class A & B
Danareksa DSMF2- Certificate Class A & B
Danareksa KIK EBA DBTN -01
Danareksa KIK EBA DBTN -02
Danareksa KIK EBA DBTN -03
Danareksa KIK EBA DBTN -04
Sewa Guna Usaha dan Anjak Piutang
Direct Investment
Fund Creation
Financial Advisory
Private Equity
Entitas Anak Produk dan Jasa
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 1 0
WILAYAH KERJA [G4-5, G4-6]
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
Kantor Pusat
Kantor Pusat
Kantor Cabang / Kemitraan
Kantor Cabang
Kantor Kemitraan
Jakarta
Jumlah SID / Gerai
Jumlah Kantor
Lokasi
Lokasi
7
2
2
2
5
2
3
2
1
1
1
1
1
1
1
1
Jabodetabek
Malang
Bandung
Makassar
Yogyakarta
Surakarta
Semarang
Medan
Palembang
Surabaya
Salatiga
Balikpapan
Denpasar
BSD-Tangerang
Bekasi
Depok
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 51 1
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
KEANGGOTAAN PADA ASOSIASI PROFESI [G4-16]
Asosiasi Pengelola Reksa Dana Indonesia
Asosiasi Wakil Perantara Pedagang Efek Indonesia
Asosiasi Perusahaan Efek Indonesia
Asosiasi Perusahaan Pembiayaan Indonesia
Indonesia Securities Investor Protection Fund
Kliring Penjaminan Efek Indonesia
Indonesian Corporate Secretary Association
Ikatan Komite Audit Indonesia
Kustodian Sentral Efek Indonesia
Anggota1
Anggota
Anggota
Anggota
Anggota
Anggota2
Anggota
Anggota
Anggota3
Nama Organisasi Status
1 Anggota merangkap Wakil Ketua Bidang Pengembangan Organisasi dan Infrastruktur2 Anggota merangkap Komisaris dan Ketua Komite Audit3 Anggota Komite Kerja Bidang Peraturan
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 1 2
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
Hingga akhir tahun 2015, pegawai Perseroan berjumlah 378 orang. Mereka terdiri dari 342 pegawai tetap dan 36 pegawai tidak tetap. Penempatan mereka tersebar di Kantor Pusat Jakarta, kantor cabang-kantor cabang di daerah, serta anak perusahaan.
Selain pegawai tetap dan pegawai tidak tetap, PT Danareksa (Persero) juga mempekerjakan pegawai alihdaya, yang dikelola oleh PT Reksasentosa Dinamika (PT RSD). Laporan ini tidak menyertakan informasi terkait dengan pegawai alihdaya.
PROFIL PEGAWAI [G4-10]
Jumlah Pegawai Berdasarkan Status dan Gender [G4-10]
Jumlah Pegawai Tetap Berdasarkan Kelompok Usia dan Gender [G4-10]
Status Kepegawaian
Kelompok Usia
2015
2015
378
342
377
344
377
346
2014
2014
2013
2013
Pria
Pria
Pria
Pria
Pria
Pria
Wanita
Wanita
Wanita
Wanita
Wanita
Wanita
Pegawai Tetap
Pegawai Tidak Tetap
Jumlah
< 20
21 - 30
31 - 40
41 - 50
> 51
Jumlah
188
19
0
37
48
79
24
189
16
0
31
58
81
19
203
15
0
32
59
90
22
154
17
0
44
50
51
9
155
17
0
47
45
51
12
143
16
0
43
39
49
12
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 51 3
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
Jumlah Pegawai Tetap Berdasarkan Penempatan dan Gender [G4-10]
Jumlah Pegawai Tetap Berdasarkan Tingkat Jabatan dan Gender [G4-10]
Lokasi Penempatan
Tingkat Jabatan
2015
2015
342
342 344 346
2014
2014
2013
2013
Pria
Pria
Pria
Pria
Pria
Pria
Wanita
Wanita
Wanita
Wanita
Wanita
Wanita
Kantor Pusat (Holding)
Kantor Pusat (Anak Perusahaan)
Kantor Cabang
Jumlah
Senior Vice President (SVP)
Vice President (VP)
Assistant Vice President (AVP)
Manager
Assistant Manager
Associate
Jumlah
46
132
10
2
14
47
50
54
21
48
130
11
4
15
46
51
50
23
51
138
14
7
22
46
44
60
24
52
82
20
0
12
20
44
46
32
48
84
23
0
10
20
43
49
33
44
79
20
0
7
20
37
44
35
344 346
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 1 4
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
Perseroan didukung oleh keberadaan 29 Sentra Investasi Danareksa (SID) atau Gerai yang berlokasi di 11 kota di seluruh Indonesia dan 5 outlet milik mitra PErusahaan EFek non Anggota Bursa (PE non AB). Keberadaan SID dan Gerai ini bersifat mendukung operasional Perseroan di masing-masing daerah, terutama dalam memasarkan produk dan layanan Danareksa, serta menjadi point of contact pertama – sekiranya nasabah memerlukan bantuan dengan produk dan layanan Danareksa, di samping Call Center.
ISO 9001-2008Penerapan Sistem Manajemen Mutu pada PT Danareksa Sekuritas
ISO 9001-2008Penerapan Sistem Manajemen Mutu pada PT Danareksa Investment Management
2014
2014
2017
2017
Kegiatan operasional di Kantor Pusat didukung oleh adanya keberadaan perusahaan rekanan. Masing masing perusahaan rekanan melaksanakan suatu layanan pekerjaan tertentu, di antaranya jasa perawatan, kebersihan gedung dan jasa pengamanan.
Untuk perusahaan jasa pengamanan, Perseroan memastikan 28 (dua puluh delapan) petugas keamanan yang ditempatkan di Kantor Pusat, serta 3 (tiga) orang lagi yang masing-masing ditempatkan di SID Pondok Indah, Mangga Dua dan Kelapa Gading Jakarta, telah memiliki sertifikat dari Kepolisian Negara Republik Indonesia (Polri). Hal ini untuk menjamin bahwa setiap petugas keamanan telah memahami hak asasi manusia dan dapat melaksanakan tugasnya dengan tanggung jawab, serta beretika dalam mengamankan aset Perseroan. [G4-HR7]
Sampai dengan akhir tahun 2015 Perseroan melakukan perubahan struktur organisasi yang berkaitan dengan aktivitas pengembangan usaha. Perubahan tersebut adalah penambahan Divisi Business Planning and Change Management, yang diperlukan khususnya untuk turut menyusun haluan Perusahaan dan mengoptimalkan sistem yang telah ada saat ini.
RANTAI PASOKAN [G4-12] PERUBAHANORGANISASI [G4-13]
SERTIFIKASI [G4-15]
Nama Sertifikasi Tahun Perolehan Masa Berlaku
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 51 5
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
1. Menyediakan beragam produk dan layanan terbaik untuk memenuhi kebutuhan nasabah.
2. Memberikan solusi melalui pemahaman kebutuhan dan sinergi dengan nasabah.
3. Menjadi perusahaan idaman sebagai tempat bekerja.
4. Memberikan nilai tambah yang optimal bagi seluruh pemangku kepentingan.
Visi dan Misi telah mendapatkan persetujuan Menteri Badan Usaha Milik Negara (BUMN) berdasarkan surat No: S-125/MBU/2014 pada tanggal 11 Maret 2014 tentang Pengesahan Rencana Jangka Panjang Perusahaan (RJPP) PT Danareksa (Persero) Tahun 2014 - 2018.
Sosialisasi Visi, Misi dan Budaya Perusahaan dilakukan di antaranya dengan cara penayangan informasi tersebut melalui website Perusahaan, surat elektronik / email, poster dan temu muka pada saat gathering karyawan.
Dasar Penetapan Budaya Perusahaan :Keputusan Direksi No: KD-38/027/DIR tertanggal 29 Agustus 2014 Tentang Kode Etik Danareksa.
PERUBAHANORGANISASI [G4-13]
BUDAYA - TATA NILAI [G4-56]
Integritas
Kewajaran
Keahlian
Transparansi
Dasar Penetapan Visi dan Misi Perusahaan:SK Direksi No. KD-38/027/DIR tertanggal 29 Agustus 2014
Insan Danareksa dituntut untuk menjunjung tinggi etika, baik dalam menjalankan tugasnya bagi Perusahaan maupun kehidupan pribadinya.
Danareksa akan berupaya bertindak adil dan wajar (fair) kepada Pemegang Saham, insan Danareksa dan Nasabah.
Penanganan Nasabah akan dilakukan oleh Insan Danareksa yang sudah terbukti ahli dalam bidang yang dikelolanya. Keahlian ini menghasilkan layanan yang cepat dan tepat, sesuai keinginan Nasabah dan dengan tanpa mengabaikan kepatuhan pada peraturan perundang-undangan yang berlaku.
Danareksa menjamin pengungkapan informasi materiil dan relevan mengenai kinerja, kondisi keuangan dan informasi lainnya secara jelas, memadai dan tepat waktu, serta mudah diakses oleh pemangku kepentingan sesuai dengan haknya. Prinsip keterbukaan ini tidak mengurangi kewajiban untuk melindungi informasi rahasia mengenai Danareksa dan Nasabah sesuai dengan peraturan perundang-undangan yang berlaku.
Menjadi perusahaan pilihan utama dan terpercaya di bidang jasa keuangan
VISI [G4-56] MISI [G4-56]
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 1 6
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
Legal & Asset Recovery
Lukman Nur Azis
Pemegang Saham
Komite Audit
Komite Pengelolaan Risiko
Komite Human Capital
Komite Teknologi Informasi
Komite Asset Liability
ProprietarySetiawan Q. Putera
Direct FinancingHasan
Institutional Coverage Origination
Upik Susiyawati
Internal AuditArini Imamawati
Corporate SecretaryFattah Hidayat
TreasuryRika Muzni
Risk Man. & SOPRAM Irwan S. Utama
Accounting & Financial Control
Ahmad Fauzi
Trasury, Prop, Finance Ops
R. Maman S. Juniawan
Purchasing & Procurement
Erdian
General AffairsJenny
DirekturBondan Pristiwandana
Direktur Marciano H. Herman
Direktur Hoesen
Economic ResearchDamhuri Nasution
ComplianceDewi Mulyanti
Human CapitalA.Pawitra Indriati
PT Danareksa SekuritasPT Danareksa Investment
Management
Dewan Komisaris
Direktur UtamaHeru D. Adhiningrat
Pemegang SahamDewan Komisaris danKomite di bawah Dewan Komisaris
Direksi danKomite di bawah Direksi Kepala Divisi Entitas Anak
PT Danareksa Finance PT Danareksa Capital
Business Development &
Change Management(vacant)
STRUKTUR ORGANISASI [G4-34]
Chief EconomistKahlil Rowter
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 51 7
S E K I L A S P T D A N A R E K S A ( P E R S E R O )
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Heru D. Adhiningrat
Direktur Utama
PT Danareksa (Persero)
Keberadaan Laporan ini melengkapi Laporan Tahunan 2015 PT Danareksa (Persero), yang berisi informasi terkait pemenuhan aspek-aspek keberlanjutan yaitu kinerja ekonomi, kinerja lingkungan dan kinerja sosial.
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SAMBUTANDIREKTUR UTAMA [G4-1] [G4-2]
Para pemangku kepentingan yang terhormat,
Dengan memanjatkan puji dan syukur ke hadirat Allah SWT, Tuhan Yang Maha Esa, yan atas rahmat dan karunia-Nya, Danareksa telah dapat menyusun dan menerbitkan Laporan Keberlanjutan pertama untuk tahun 2015. Keberadaan Laporan ini melengkapi Laporan Tahunan 2015 PT Danareksa (Persero), yang berisi informasi terkait pemenuhan aspek-aspek keberlanjutan yaitu kinerja ekonomi, kinerja lingkungan dan kinerja sosial.
MenjagaPertumbuhan Usaha
Kinerja ekonomi Perseroan selama tahun 2015 menghadapi banyak faktor eksternal yang dinamis, yakni perlambatan pertumbuhan ekonomi dan ekonomi dunia yang masih dilanda krisis. Pada kondisi demikian, maka menjaga loyalitas nasabah sambil terus mendapatkan kepercayaan dari nasabah baru sangatlah penting. Berbagai strategi harus ditetapkan seiring berkembangnya iklim investasi yang dinamis.
Perseroan selalu berkomitmen untuk melindungi kepentingan nasabah dalam berinvestasi, termasuk perlindungan data nasabah. Danareksa memastikan bahwa semua produk dan layanan yang diterbitkan selalu dilengkapi dengan informasi dan dukungan yang memadai, guna membantu nasabah memahami setiap fitur dan manfaat serta risiko dari produk-produk tersebut.
Perseroan juga terus berupaya meningkatkan pelayanan kepada nasabah melalui penyelenggaraan survei untuk mengetahui tingkat kepuasan maupun untuk mendapatkan masukan dan aspirasi nasabah.
Survei ini secara periodik dilakukan oleh pihak ke tiga independen, dan terakhir diadakan pada tahun 2015 dengan skor 82,10 yang berarti Puas. Dari hasil survei ini diketahui bahwa aspek Layanan menjadi keunggulan Danareksa, namun demikian Produk menjadi aspek yang harus ditingkatkan. Hal ini menjadi tantangan mengingat kian ketatnya persaingan di industri keuangan khususnya Pasar Modal Indonesia.
Pengelolaan produk dan layanan Danareksa dilakukan dengan mengedepankan nasabah.
Semangat kepeloporan yang telah dan terus dilakukan selama ini, termasuk dalam penerbitan Reksa Dana pertama di Indonesia; Reksa Dana berbasis Syariah maupun Reksa Dana berdenominasi dolar Amerika Serikat. Beragam produk dan jasa yang tersedia disesuaikan dengan tujuan investasi dari tujuan yang berbeda-beda dari setiap nasabah.
Menjaga Kelestarian Lingkungan Isu pelestarian lingkungan termasuk fenomena pemanasan global telah menjadi keprihatinan di seluruh dunia. Sektor industri serta kegiatan usaha dituntut memberikan kontribusi positif untuk mengurangi pemanasan global dan menjaga kelestarian lingkungan. Hal ini juga berlaku bagi bidang usaha jasa layanan keuangan, yang menjadi bisnis utama PT Danareksa (Persero).Sebagai sebuah BUMN, Danareksa aktif menjadi agen penjual produk-produk investasi negara, seperti obligasi ritel (ORI), Sukuk Ritel, SBR (Savings Bond Retail) dan sebagainya, yang mana hasil dari investasi ini selain untuk membantu memperkuat APBN juga dipergunakan untuk tujuan pelestarian lingkungan hidup dan pendidikan.
Di samping itu, Perseroan turut menjaga kelestarian lingkungan melalui kebijakan dalam mengurangi volume limbah, yang sebagain besar berbentuk kertas. Danareksa turut pula menjaga keanekaragaman hayati di nusantara, dengan penanaman bibit terumbu karang, penanaman Pohon Bakau (Mangrove) dan pembibitan Sengon Laut.
Indeks Kepuasan Nasabah
82,10
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MembangunKesejahteraan Bersama
Danareksa aktif berkontribusi dalam mendukung upaya Pemerintah dalam meningkatkan kesejahteraan masyarakat melalui program-programnya. Sejak tahun 1992, Perseroan telah melaksanakan Program Kemitraan dan Bina Lingkungan (PKBL), serta kegiatan tanggung jawab sosial perusahaan (corporate social responsibility atau CSR).
Total biaya untuk Program Kemitraan pada tahun 2015 mencapai Rp1,8 miliar dengan jumlah penerima manfaat 55 mitra binaan yang merupakan pelaku usaha mikro, kecil, dan menengah (UMKM). Adapun besaran biaya untuk kegiatan Bina Lingkungan sebesar Rp697,55 juta.Sampai akhir tahun 2015 Perseroan telah merealisasikan dana CSR sebesar Rp528,97 juta. Dana tersebut digunakan untuk membiayai berbagai program kegiatan, yang ditujukan untuk mendorong kemandirian ekonomi dan peningkatan kesejahteraan masyarakat.
Perseroan juga memperhatikan kesejahteraan pegawai. Perseroan memberikan perlakuan yang setara kepada pegawai untuk berkarir dan melaksanakan tugasnya secara profesional tanpa diskriminasi - berdasarkan jender, agama, suku atau kekurangan fisik.
Komitmen Untuk Keberlanjutan Masa Mendatang
Di masa mendatang, tuntutan pada pemenuhan aspek-aspek keberlanjutan menjadi hal yang tidak dapat ditawar lagi oleh seluruh pelaku usaha. Keputusan Pemerintah Indonesia untuk ikut mendukung pencapaian dari Tujuan Pembangunan yang Berkelanjutan (Sustainable Development Goals atau SDG), menegaskan pentingnya Perseroan dalam upaya menyikapi berkembangnya isu-isu keberlanjutan di masa mendatang.
Tentu tidaklah mudah mewujudkan hal tersebut, mengingat kegiatan jasa layanan keuangan tidak memberikan pengaruh langsung atas banyaknya isu keberlanjutan yang berkembang. Perseroan dapat menjadikan isu keberlanjutan sebagai tantangan sekaligus peluang bagi pengembangan usaha.
Realisasi BiayaCorporate Social Responsibility
Total Biaya untukKegiatan Bina Lingkungan
Total Biaya untukProgram Kemitraan
Rp528,97juta
Rp697,55juta
Rp1,8miliar
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Penutup
Direksi memberikan apresiasi kepada segenap pemangku kepentingan yang telah memberikan dukungan bagi pencapaian Perseroan selama tahun 2015. Direksi juga mengajak semua pemangku kepentingan untuk memperkuat kerjasama dan meningkatkan iklim investasi yang bersih, sehat dan berdaya manfaat. Dengan demikian, komitmen untuk mendukung tercapainya pembangunan yang berkelanjutan akan dapat terwujud.
Dari kiri ke kanan: Bondan Pristiwandana, Marciano H. Herman, Heru D. Adhiningrat, Hoesen
Jakarta, April 2016
Heru D. Adhiningrat
Direktur Utama
S A M B U T A N D I R E K T U R U T A M A
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TINJAUAN KINERJA2015
KINERJA EKONOMI [G4-EC1]
KINERJA LINGKUNGAN
Pendapatan Usaha
Laba Usaha
Pendapatan Komprehensif Lain
Laba Komprehensif
Pemakaian Air
Pemakaian Kertas
Pemakaian Listrik
Penanaman Terumbu Karang
Penanaman Mangrove
Penanaman Sengon Laut (Albizia chinensis)
602.193
104.464
504.659
78.675
24.555
3.096
52.074
Rp Juta
Rp Juta
Rp Juta
Rp Juta
m3
Rim
KWh
Pulau Badul, Banten
Kepulauan Seribu
Gunung Kidul, Yogyakarta
4.000 bibit
40.000 batangLuas Area 1 Ha
25.000 pohon
Kerjasama dengan WWF (World Wildlife Fund)
Kerjasama dengan kelompok “Transformasi Hijau”
Kerjasama dengan SMEDC UGM (Small & Medium Enterprise Development Center, Universitas Gadjah Mada)
607.225
117.672
96.026
77.360
23.095
3.612
49.725
378.446
43.312
(5.250)
23.089
17.238
3.096
47.042
Uraian
Uraian
Uraian
Satuan
Satuan
Lokasi Jumlah Keterangan
2015
2015
2014
2014
2013
2013
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KINERJA SOSIAL
Jumlah Mitra Binaan
Akumulasi Jumlah Mitra Binaan
Realisasi Dana Tersalur
Akumulasi Realisasi Dana Tersalur
Jumlah Pegawai
Peristiwa Kecelakaan Kerja
Indeks Kepuasan Nasabah
Pendidikan
Kesehatan
Lingkungan
Infrastruktur
Pemberdayaan Masyarakat
Bencana Alam
Pelatihan, pemagangan, pemasaran, promosi yang terkait dengan program kemitraan
Jumlah
55
1.346
1.815.000.000
26.960.000.000
378
0
82,10
15.000.000
115.000.000
80.298.750
195.000.000
0
20.000.000
272.250.000
697.548.750
Unit
Unit
Rp
Rp
Orang
Unit
%
36
1.291
1.173.000.000
25.145.000.000
378
0
78,10
0
20.000.000
75.000.000
182.500.000
0
0
0
277.500.000
41
1.255
1.205.000.000
23.972.000.000
377
0
76,09
8.328.281
0
0
0
0
0
0
8.328.281
Uraian
Uraian
Uraian
Uraian
Satuan
Satuan
Satuan
2015
2015
2015
2015
2014
2014
2014
2014
2013
2013
2013
2013
Program Kemitraan
Ketenagakerjaan dan K3
Perlindungan Nasabah (Customer Satisfaction Index)
Program Bina Lingkungan
Jumlah Dana (Rp) Jumlah Dana (Rp) Jumlah Dana (Rp)
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LAPORANKEBERLANJUTANPERTAMA
PT Danareksa (Persero) menerbitkan Laporan Keberlanjutan 2015 untuk pertama kali, yang diterbitkan bersama dan melengkapi Laporan Tahunan 2015. Kedua laporan ini digunakan sebagai materi dalam rapat umum pemegang saham (RUPS) tahun 2016. Periode pelaporan mencakup kinerja keberlanjutan Perseroan dalam jangka waktu 1 Januari hingga 31 Desember 2015, meliputi aspek ekonomi, lingkungan dan sosial. [G4-28] [G4-29]
Seluruh informasi dalam pelaporan berasal dari Kantor Pusat Perseroan. Tidak ada informasi dari kantor cabang. Demikian pula, laporan keuangan bersifat konsolidasian yang mencakup seluruh kinerja ekonomi semua Entitas Anak.
Perseroan akan menerbitkan Laporan Keberlanjutan setiap tahun, bersamaan dengan penerbitan Laporan Tahunan. [G4-17] [G4-30]
PENENTUAN ASPEK MATERIALITAS [G4-18] [G4-19] [G4-20] [G4-21] [G4-23]
Aspek materialitas dalam Laporan ini ditentukan berdasarkan hasil focus group discussion (FGD) tim internal Perseroan pada 2 Maret 2015 di Kantor Pusat Jakarta. Tim internal Perseroan dipimpin oleh Sekretaris Perusahaan sebagai pejabat Perseroan yang diberi wewenang dalam penyusunan Laporan Keberlanjutan. Hasil FGD tim internal dipadukan dengan penilaian pihak eksternal sebanyak 6 orang yang masing-masing mewakili media massa, nasabah, dan pengamat industri keuangan.
Dari proses tersebut diperoleh lima aspek materialitas dalam kategori ‘tinggi’ dan dua aspek dalam kategori ‘sedang’, yang menjadi isi dan informasi utama dalam Laporan Keberlanjutan 2015. Tidak ada pernyataan ulang atas perubahan aspek material maupun batasan laporan, mengingat Laporan ini merupakan yang pertama bagi Perseroan.
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Tingkat Material
Aspek Material
Kantor PusatJakarta
Kantor Cabang
Kategori
Lingkup Pelaporan
Aspek Material Topik Keberlanjutan
Dampak Pada Pemangku Kepentingan
Aspek Material
Batasan Aspek Material [G4-20] [G4-21] [G4-23]
L A P O R A N K E B E R L A N J U T A N P E R T A M A
Tinggi
Sedang
Ekonomi
Lingkungan
Sosial
Lingkungan
Sosial
Kinerja Ekonomi
Air
Perlindungan Nasabah
Kemasyarakatan
Pelatihan
Energi
Ketenagakerjaan
Pemerintah
Nasabah
Regulator
PT PEFINDO
Karyawan
Pemerintah
Masyarakat
Karyawan
Nasabah
Regulator
Pemerintah
Masyarakat
Karyawan
Nasabah
Pemerintah
Karyawan
Karyawan
Kinerja Ekonomi
Air
Perlindungan Nasabah
Kemasyarakatan
Pelatihan
Energi
Ketenagakerjaan
Nilai Ekonomi
Dampak Ekonomi Tidak Langsung
Pemakaian Air
Pengelolaan Air Bekas Pakai
Informasi Produk
Kepuasan Nasabah
Perlindungan Nasabah & Keamanan Data
Antikorupsi
Pendidikan dan Pelatihan Karyawan
Penghematan Energi
Fasilitas Bagi Pegawai
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TAHAPAN PENENTUAN ISI LAPORAN
Penetapan isi Laporan didasarkan pada Pedoman Penulisan Laporan Keberlanjutan (Sustainability Reporting Guidelines) GRI G4. Pada saat FGD, dilakukan:
Pertama, mengidentifikasi aspek-aspek keberlanjutan yang relevan dengan karakteristik bisnis Perseroan dan menentukan batasan ruang lingkup (boundary) masing-masing aspek.
Kedua, membuat prioritas atas aspek-aspek keberlanjutan yang akan dilaporkan.
Ketiga, melakukan validasi atas aspek material yang telah menjadi prioritas tersebut. Validasi mendapat pengesahan dari Direksi, selaku pejabat tata kelola Perseroan yang bertanggung jawab atas penyusunan dan penerbitan laporan ini. [G4-48]
Keempat, memperhatikan saran dari pemangku kepentingan untuk digunakan sebagai pertimbangan dalam menentukan konten laporan tahun selanjutnya, sesuai dengan prinsip keterlibatan pemangku kepentingan.
LANGKAH 1
IDENTIFIKASILANGKAH 2
PRIORITASI
LANGKAH 4
TELAAH
LANGKAH 3
VALIDASI
Topik >> Aspek >> Pengungkapan Pendekatan Manajemen + Indikator
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Tahapan Penentuan Isi Laporan
Konteks Keberlanjutan
Konteks Keberlanjutan
Pelibatan Pemangku Kepentingan
Pelibatan Pemangku Kepentingan
Materialitas Kelengkapan
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PENENTUAN ISI DAN KUALITAS LAPORAN
Laporan ini menerapkan prinsip-prinsip penentuan isi dan kualitas laporan, merujuk pada prinsip pelaporan sesuai dengan pedoman G4.
Prinsip Isi Laporan
Keterlibatan Pemangku KepentinganKegiatan FGD telah dilakukan dengan melibatkan pemangku kepentingan internal dan eksternal.
Konteks KeberlanjutanDanareksa menyampaikan informasi terkait kinerja keberlanjutan dengan eksplorasi isu yang relevan dengan kondisi Perseroan, khususnya dalam menjalan usaha yang beretika dan bertanggung jawab.
MaterialitasLaporan menitikberatkan pada penyampaian aspek material yang relevan dengan kinerja Danareksa selama tahun 2015. Setiap aspek material yang disampaikan diyakini akan berdampak signifikan pada pemangku kepentingan.
KelengkapanLaporan menyajikan hasil kinerja yang memberikan representasi wajar dan seimbang atas aspek keberlanjutan yang didukung dengan dokumen pencatatan kinerja yang memadai.
Prinsip Kualitas Laporan
KeseimbanganLaporan menyajikan aspek material kinerja keberlanjutan, berupa capaian maupun tantangan, sehingga laporan tetap transparan dan seimbang. KomparabilitasInformasi penting pada bagian tertentu dalam laporan ini dilengkapi data periode 2013 dan 2014 sebagai pembanding capaian kinerja pada 2015.
AkurasiData kuantitatif maupun kualitatif yang tersaji sudah diverifikasi secara internal sesuai dengan metode atau prosedur yang berlaku di Perseroan.
Ketepatan waktuLaporan disajikan sesuai dengan tahun buku pelaporan kinerja dan dipublikasikan bersama dengan Laporan Tahunan yang digunakan dalam RUPS sebagai materi untuk menentukan keputusan strategis.
Kejelasan Informasi dalam laporan ini disajikan dalam narasi, tabel, diagram dan gambar untuk mempermudah pemahaman pembaca.
Keandalan Pimpinan manajemen terlibat dan menyatakan persetujuan atas semua keandalan informasi dalam laporan ini. Tidak ada pernyataan kembali atas kesalahan saji pada laporan sebelumnya. [G4-22]
Pertanyaan terkait laporan ini dapat ditujukan kepada: [G4-31]
Fattah HidayatSekretaris Perusahaan
Gedung DanareksaJalan Medan Merdeka Selatan 14Jakarta 10110, IndonesiaTelepon : (021) 29-555-777, (021) 29-555-888Faksimili : (021) 350-1712website : www.danareksa.comemail : [email protected]
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M E N J A G A P E R T U M B U H A NE K O N O M I N A S I O N A L
[PENGEMBANGAN EKONOMI]
Tahun 2015 adalah tahun perubahan bagi Perseroan. Berbagai paket kebijakan ekonomi yang diterbitkan Pemerintah, menumbuhkan optimisme pada pertumbuhan ekonomi nasional dan meningkatkan geliat usaha, termasuk di bidang Pasar Modal di Indonesia. Dengan pengelolaan bisnis yang optimal, Danareksa berhasil mendapatkan laba bersih 157,16% lebih dari yang telah ditetapkan pada anggaran 2015.
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MENCIPTAKANNILAI EKONOMI
Dasar Kepentingan
Kinerja ekonomi merupakan dasar keberlanjutan untuk memperkuat kinerja Danareksa.
Kebijakan
Visi dan Misi Perusahaan & Rencana Kerja Anggaran Perusahaan (RKAP), serta Key Performance Indicator (KPI)
Spesifikasi
Menjadi Perusahaan pilihan utama dan terpercaya di bidang jasa keuangan
Komitmen
1. Mengacu pada International Financial Reporting Standard
2. Mengacu pada Pernyataan Standar Akuntansi Keuangan (PSAK) - Revisi 2009 & PSAK lain yang relevan.
3. Mengacu pada Peraturan Otoritas Jasa Keuangan (OJK).
4. Mengacu pada Peraturan Kementerian BUMN
Tanggung Jawab
Direktur Keuangan
Sumber Daya
1. Pengelolaan Sumber Dana sesuai RKAP 2015
2. Adanya sistem akuntansi & budgeting yang mendukung pencatatan kinerja keuangan
3. Auditor independen dari Kantor Purwantono, Sungkoro & Surja, anggota Ernst & Young (EY) International
[G4-DMA]
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KONDISI PEREKONOMIANAMERIKA SERIKAT
Perekonomian Amerika masih dalam masa ekspansi yang terus menunjukkan pertumbuhan positif. Ekspansi ini menciptakan lapangan kerja, sehingga tingkat pengangguran pun terus menurun dari 10% di Oktober 2009 menjadi 5% di Desember 2015.
Perbaikan ekonomi ini, mendorong Bank Sentral Amerika Serikat (The Fed) mulai melakukan normalisasi di akhir tahun 2015 dengan kebijakan menaikkan suku bunga setelah pada tahun 2014, mengakhiri kebijakan Quantitative Easing (QE). Perubahan kebijakan ini menyebabkan volatilitas pasar, baik nilai tukar maupun pasar modal.
Namun kenaikan bunga The Fed tersebut belum tentu berlanjut, mengingat pemulihan ekonomi belum sepenuhnya kuat, inflasi masih rendah dan kondisi ekonomi dunia masih relatif rapuh.
PERKEMBANGAN EKONOMI EROPA
Setelah keluar dari krisis ekonomi tahun 2012, pemulihan ekonomi Eropa kembali melambat sejak triwulan II tahun 2014, akibat krisis geopolitik di Ukraina dan kecenderungan deflasi di kawasan Eropa.
Untuk itu Bank Sentral Eropa (ECB) melonggarkan kebijakan moneter dengan berupa bunga rendah dan Quantitative Easing (QE). Kebijakan moneter yang longgar ini berdampak positif terhadap pasar modal emerging market termasuk Indonesia.
Data makro ekonomi terkini seperti LEI, IKK, EPE dan lainnya mengindikasikan adanya perbaikan pemulihan ekonomi di kawasan Euro, meskipun sempat tertahan ketika terjadi gejolak politik di Yunani pada bulan Juli 2015 yang lalu.
PERKEMBANGAN EKONOMI INDONESIA: SUKU BUNGA DAN INFLASI
Perekonomian Indonesia sepanjang tahun 2015 tumbuh sekitar 4,79% (2014 = 5,02 %). Pada akhir tahun 2015 suku bunga BI berada di 7,50% (2014 = 7,75%). Inflasi pada tahun 2015 berada di level 3,35% (2014 = 8,36%).
Sepanjang tahun 2015, perubahan keputusan kebijakan suku bunga yang dilakukan oleh Bank Indonesia hanya 1 kali yaitu di 17 Februari 2015, dengan menurunkan BI rate sebesar 25 bps menjadi sebesar 7,50%, suku bunga Deposit Facility turun 25 bps menjadi 5,50% dan Lending Facility tetap pada level 8,00% dan berlaku efektif sejak 18 Februari 2015.
Secara kumulatif (Januari – Desember) tahun 2015, inflasi yang terjadi sebesar 3,35%.
Bank Indonesia berpandangan bahwa, dengan persetujuan APBN-P 2015, paket stimulus fiskal dan langkah-langkah kebijakan reformasi struktural yang ditempuh Pemerintah, akan mampu mendorong pertumbuhan ekonomi yang lebih tinggi.
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Pelaksanaan PKBL
Prioritas Pemasok UKM
Penanaman Hutan Bakau (Mangrove) di Pulau Rambut
Mengurangi pemakaian kertas
Pengenalan produk pasar modal dengan melakukan edukasi pasar modal terutama melalui gerai-gerai Danareksa di lingkungan beberapa universitas
Pemberian materi perkuliahan yang bertemakan pasar modal
Ekonomi
Lingkungan
Masyarakat
Aspek Bentuk Inisiatif
INVESTASI UNTUK KOMUNITAS [G4-EC8]
Danareksa turut berperan dalam meningkatkan kesejahteraan masyarakat dengan melakukan beberapa kegiatan yang merupakan bagian dari core business Perseroan. Kegiatan yang dilakukan mempertimbangkan aspek peningkatan sistem perekonomian, perbaikan lingkungan dan kontribusi pada kesejahteraan masyarakat.
Bentuk Inisiatif Peningkatan Kesejahteraan Masyarakat
Danareksa melakukan kegiatan Program Kemitraan dan Bina Lingkungan (PKBL) di Jawa Timur, Banten, DKI Jakarta dan Yogyakarta. Total biaya yang disediakan dan disalurkan sebesar Rp2,5 miliar. Biaya tersebut digunakan untuk pembinaan usaha kecil (Program Kemitraan) serta pemberian bantuan bencana alam, pendidikan dan pelatihan, sarana ibadah, sarana dan prasarana umum, peningkatan kesehatan, lingkungan hidup dan pengentasan kemiskinan.
Program kemitraan dilaksanakan oleh Danareksa bekerjasama dengan Lembaga Pemberdayaan Masyarakat. Komunitas yang menjadi sasaran pelaksanaan program kemitraan adalah koperasi, pengrajin dan pedagang kecil. Di samping itu, untuk Program Bina Lingkungan, Perseroan bekerja sama dengan Lembaga Swadaya Masyarakat serta komunitas yang bergerak di bidang lingkungan, agama dan sosial ekonomi.
Pelaksanaan PKBL dikelola Unit PKBL dibawah supervisi Sekretaris Perusahaan (Corporate Secretary) membangun komunikasi dengan para pemangku kepentingan, dan bertanggung jawab kepada Direktur Utama. Pelaksanaan PKBL disampaikan kepada pemangku kepentingan melalui penerbitan Laporan Tahunan PKBL. [G4-35] [G4-36] [G4-37]
1.815.000.000
697.548.750
528.971.204
3.041.519.954
1.173.000.000
277.500.000
540.597.200
1.991.097.200
1.205.000.000
8.328.281
967.601.457
2.180.929.738
Uraian
Program Kemitraan (PK)
Program Bina Lingkungan (BL)
Program CSR
Jumlah
2015 2014 2013
Jumlah Dana Disalurkan pada Program Kemitraan, Bina Lingkungan dan CSR (dalam rupiah penuh)
M E N J A G A P E R T U M B U H A N E K O N O M I N A S I O N A L M E N C I P T A K A N N I L A I E K O N O M I
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Perseroan senantiasa bertanggung jawab atas setiap produk investasi keuangan dan layanan jasa keuangan di Pasar Modal bagi para nasabah.
TANGGUNG JAWAB PRODUK DAN LAYANAN [G4-PR3]
Semua produk yang diterbitkan Perseroan selalu dilengkapi dengan informasi dalam bentuk prospektus. Keberadaan prospektus akan membantu nasabah mendapatkan informasi tentang keunggulan dan risiko produk. Perseroan selalu menjelaskan secara komprehensif keungulan dan risiko setiap produk agar calon nasabah mendapat informasi lengkap sebelum menentukan dan memutuskan suatu investasi.
Prospektus memuat informasi, diantaranya mengenai lama produk investasi, tata cara berinvestasi, perolehan pengembalian investasi, keunggulan produk, risiko produk, dan lembaga penjamin produk.
Perseroan berkomitmen untuk menyampaikan informasi secara benar dalam setiap prospektus yang diterbitkan.
Hal ini menjadikan Perseroan selama tahun 2015 tidak mendapatkan pengaduan terkait dugaan ketidakbenaran informasi dalam prospektus, baik dari nasabah maupun regulator. [G4-PR4]
Danareksa juga menjadi agen penjual produk-produk obligasi negara yang diterbitkan Pemerintah melalui Kementerian Keuangan, guna membiayai pembangunan infrastruktur, pendidikan dan pengelolaan lingkungan. Produk tersebut adalah Obligasi Ritel Indonesia (ORI), Sukuk Ritel dan Savings Bond Ritel.
PENGELOLAAN RISIKO [G4-2] [G4-14]
Pemantauan risiko atas bisnis Perseroan dilakukan oleh Divisi Risk Management & SOP melalui Enterprise Risk Management (ERM) yang ditetapkan pada tahun 2014. Penerapan ERM mengacu pada pedoman Committee of Sponsoring Organization of the Treadway Commission (COSO), dan ISO 31000. Pengembangan ERM terus dilakukan sejalan dengan perkembangan produk dan cakupan layanan Danareksa.
Untuk memastikan pengendalian risiko, maka kegiatan operasional Perseroan dipantau oleh Divisi Internal Audit yang berkepentingan pada risk based audit, serta Divisi Operasional yang menjalankan kegiatan transaksi sehari-hari sesuai dengan Peraturan OJK nomor 17/POJK.03/ 2014 tentang “Penerapan Manajemen Risiko Terintegrasi bagi Konglomerasi Keuangan”. Pengelolaan risiko dilakukan secara menyeluruh dalam Grup Danareksa, meliputi Entitas Induk dan semua Entitas Anak.
MENJADIKAN NASABAH SEBAGAI PRIORITAS UTAMA [G4-PR5]
Sebagai salah satu perusahaan penyedia jasa keuangan terdepan di Indonesia, Perseroan terus meningkatkan pelayanan kepada nasabah. Setiap tahun Perseroan menyelenggarakan survei untuk mengetahui tingkat kepuasan nasabah, atas produk, layanan dan nilai yang disediakan.
Hasil survei kepuasan nasabah ini terus meningkat dari tahun ke tahun, seperti tampak pada grafik di bawah ini. Pada tahun 2015 survei ini diselenggarakan oleh Frontier Consulting Group dan memberikan hasil Puas dengan skor 82,10. Hasil tersebut menunjukkan bahwa aspek Layanan merupakan kekuatan Perseroan yang diapresiasi nasabah. Sedangkan tingkat kepuasan nasabah akan produk Danareksa tetap tinggi, meskipun skornya sedikit di bawah aspek layanan tersebut.
Meskipun demikian, semangat inovasi pada unit-unit yang berhubungan dengan pengembangan produk terus menyala, untuk selalu menyediakan produk-produk yang sesuai dengan kebutuhan para nasabah yang dinamis, sejalan dengan perkembangan waktu.
MENJAGAKEPERCAYAANNASABAH
2015 2014 2013
Indeks Kepuasan Nasabah
M E N J A G A P E R T U M B U H A N E K O N O M I N A S I O N A LM E N J A G A P E R T U M B U H A N E K O N O M I N A S I O N A L M E N J A G A L O Y A L I T A S N A S A B A H
80
-
60
-
40
-
20
-
0
82,1
0
78,1
0
76,0
9
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MENEGAKKAN KODE ETIK
ETIKA DAN INTEGRITAS [G4-56]
Perseroan memiliki Kode Etik yang berisikan sistem nilai, etika bisnis, etika kerja, komitmen, serta penegakan peraturan-peraturan Perusahaan. Kode Etik berlaku bagi Dewan Komisaris, Direksi dan segenap pegawai Perseroan, entitas anak serta afiliasinya dalam menjalankan bisnis dan aktivitas terkait, serta berinteraksi dengan para pemangku kepentingan. Keberadaan Kode Etik dituangkan dalam Keputusan Direksi No: KD-38/027/DIR tanggal 29 Agustus 2014 Tentang Kode Etik Danareksa.
Perseroan melakukan sosialisasi Kode Etik melalui buku saku, situs Perusahaan, distribusi surat elektronik dan media lainnya. Setiap pejabat dan pegawai berkewajiban menandatangani pernyataan kepatuhan terhadap Kode Etik Danareksa. Secara berkala pernyataan kepatuhan tersebut diperbaharui kembali.
SISTEM PELAPORAN PELANGGARAN (WBS) [G4-58]
Penerapan dan pelaksanaan Kode Etik didukung dengan keberadaan sistem pelaporan pelanggaran atau whistleblowing system (WBS). Pemberlakuan WBS mengacu pada Keputusan Bersama Direksi dan Dewan Komisaris No:KD-37/039/DIR dan PER-01/DK-DR/XI/2013, tertanggal 29 November 2013 Tentang Kebijakan Pelaporan Atas Dugaan Penyimpangan PT Danareksa (Persero) dan Entitas Anak.
Penyampaian pelaporan pelanggaran dapat dilakukan dengan surat tertulis yang ditujukan langsung kepada Ombudsman atau surat elektronik dengan alamat: [email protected].
Perseroan memberikan perlindungan kepada semua pihak yang menyampaikan laporan mengenai dugaan terjadinya pelanggaran dan berkomitmen untuk menindaklanjuti laporan yang disampaikan.
Hingga akhir tahun 2015, Perseroan tidak menerima laporan dugaan pelanggaran Kode Etik di lingkungan PT Danareksa (Persero) maupun Entitas Anak.
M E N J A G A P E R T U M B U H A N E K O N O M I N A S I O N A L M E N E G A K K A N K O D E E T I K
Uraian tentang pokok-pokok dalam Kode Etik Danareksa disajikan pada Laporan Tahunan 2015 PT Danareksa (Persero).
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PERLINDUNGAN NASABAH DAN KEAMANAN DATA TRANSAKSI
Sesuai Peraturan Otoritas Jasa Keuangan (OJK) No: 1/POJK.07/2013 tanggal 26 Juli 2013 Tentang Perlindungan Konsumen Sektor Jasa Keuangan, Danareksa berkewajiban melindungi kepentingan nasabah dalam berinvestasi. Hal ini termasuk pada perlindungan terhadap penggunaan data nasabah.Dalam peraturan OJK tersebut, yang juga telah dilaksanakan oleh Danareksa, Perlindungan Konsumen dengan cakupan perilaku pelaku usaha jasa keuangan di antaranya meliputi: transparansi, perlakuan yang adil, keandalan, kerahasiaan dan keamanan data/ informasi konsumen serta penanganan pengaduan/ penyelesaian sengketa konsumen secara sederhana, cepat dan biaya terjangkau.
Aktivitas pencatatan transaksi saham dan obligasi nasabah di Danareksa dilaksanakan oleh Divisi Capital Market Operation (CMO), sedangkan untuk transaksi Reksa Dana aktivitas ini dilaksanakan oleh Divisi Investment Management Operation (IMO). Kedua divisi ini juga melaksanakan pengelolaan data nasabah, termasuk untuk mengupayakan dengan sungguh-sungguh keamanan data nasabah dari pihak lain.
Secara periodik, divisi CMO dan IMO mengirimkan laporan aktivitas transaksi nasabah. Danareksa menganjurkan para nasabahnya agar mereka
berkenan untuk menerima laporan-laporan tersebut berupa soft copy atau file PDF yang dikirimkan ke alamat email masing-masing nasabah tersebut.
Di samping itu, dalam rangka menjaga keamanan data nasabah, nasabah dapat setiap waktu melihat status, mutasi maupun histori transaksi mereka melalui saluran elektronik (e-channel) Danareksa yang tersedia.
Perseroan juga menyediakan saluran pengaduan bagi setiap nasabah terkait keluhan layanan maupun produk-produk yang dipasarkan, melalui mekanisme [G4-PR4] :
Selama tahun 2015, Perseroan tidak menerima pengaduan maupun keluhan terkait dugaan kebocoran, pencurian maupun penyalahgunaan data nasabah, yang disampaikan oleh nasabah sendiri maupun regulator, misalnya Otoritas Jasa Keuangan dan Bursa Efek Indonesia. [G4-PR8] [G4-PR9]
1500 688
[email protected] [email protected] [email protected]
www.danareksa.com
Call Center
Website
Media Keterangan
M E N J A G A P E R T U M B U H A N E K O N O M I N A S I O N A LM E N J A G A P E R T U M B U H A N E K O N O M I N A S I O N A L M E N E G A K K A N K O D E E T I K
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M E N J A G AB U M I H I J A U
[PENGELOLAAN LINGKUNGAN]
Danareksa berkomitmen untuk meningkatkan kontribusi positif kepada bumi, di antaranya melalui pengendalian penggunaan air dan limbah kertas, penghematan energi, serta menjaga keanekaragaman hayati.
Danareksa juga mendorong kepedulian nasabah untuk turut melestarikan lingkungan melalui investasi produk-produk seperti Obligasi Negara Ritel (ORI), Sukuk Ritel dan Savings Bond Retail (SBR) yang sebagian keuntungannya dipergunakan untuk dana pemerataan pendidikan dan pelestarian lingkungan.
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Dasar Kepentingan
Danareksa berkomitmen untuk meningkatkan efisiensi dalam melaksanakan aktivitas usaha sehari-hari, melalui pengendalian penggunaan air dan limbah kertas, penghematan energi, serta menjaga keanekaragaman hayati.
Danareksa juga mendorong kepedulian nasabah untuk melestarikan lingkungan melalui investasi pada produk-produk seperti Obligasi Negara Ritel (ORI), Sukuk Ritel dan Savings Bond Retail (SBR).
Spesifikasi
Pemanfaatan kertas bekas pakai
MENINGKATKAN EFISIENSI
Komitmen
1. Mengacu pada UU No.32 Tahun 2009 Tentang Perlindungan dan Pengelolaan Lingkungan Hidup
2. Mengacu pada ISO 14001
Target
Meningkatkan kepedulian karyawan dalam penggunaan secara efisien dan efektif dari pemakaian air, kertas, listrik dan sumber daya lainnya.
Pelaksana
Upaya ini dikoordinir oleh Divisi General Affair dan diikuti oleh seluruh karyawan dan manajemen Danareksa.
M E N J A G A B U M I H I J A U M E N I N G K A T K A N E F I S I E N S I
[G4-DMA]
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PENGGUNAAN AIR
Air yang digunakan di Kantor Pusat sebagian besar bersumber dari pasokan perusahaan air dan dimanfaatkan untuk keperluan domestik. Hanya sebagian kecil saja kebutuhan air yang bersumber dari air tanah, yang diambil melalui sumur pantek. [G4-EN8]
Pemanfaatan air tanah dengan menggunakan sumur pantek dilakukan sejak tahun 2015 untuk penyiraman tanaman di taman Gedung Danareksa sebagai antisipasi kemarau panjang akibat perubahan iklim. Investasi untuk membuat dan mengoperasikan sumur pantek tidak memberikan pengaruh signifikan terhadap kinerja keuangan Perseroan. [G4-EC2]
Volume air yang digunakan dihitung berdasarkan catatan angka meter pada pipa saluran air dari perusahaan air maupun pompa dangkal. Penghitungan dilakukan untuk masa satu tahun, kecuali untuk pengoperasian sumur pantek yang tidak dihitung karena tidak dilengkapi peralatan meter pengukur.
Air bekas pakai dari keperluan domestik ditampung dalam kolam khusus yang ada di Gedung Danareksa. Kolam tersebut berfungsi sebagai fasilitas pengolahan air dengan metode sederhana. Selanjutnya, air bekas pakai yang telah diolah, dialirkan ke saluran air yang ada di sekitar Kantor Pusat, dan tidak ada yang langsung dialirkan ke badan air. Dengan demikian, tidak ada gangguan terhadap keanekaragaman hayati yang ada di badan air. [G4-EN22]
Adapun air yang digunakan untuk menyiram tanaman di taman Gedung Danareksa, seluruhnya terserap kembali ke dalam tanah. Perseroan memastikan tidak ada air bekas pakai dari kegiatan penyiraman tanaman yang dibuang ke badan air di sekitar Kantor Pusat, sehingga tidak ada gangguan terhadap keanekaragaman hayati. [G4-EN22]
Perusahaan Air
Air Tanah
24.555
N/A
m3
m3 belum dimanfaatkan
23.095 17.238
Sumber Air Satuan 2015 2014 2013
Pemanfaatan Air Berdasar Sumber [G4-EN8]
M E N J A G A B U M I H I J A UM E N J A G A B U M I H I J A U M E N I N G K A T K A N E F I S I E N S I
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KONSUMSI DAN PENGHEMATAN ENERGI [G4-EN3, G4-EN6]
Sumber energi utama yang digunakan Perseroan adalah listrik, yang dipasok dari PT PLN (Persero). Banyaknya konsumsi energi dihitung berdasarkan jumlah daya listrik yang digunakan selama satu tahun, dengan mengacu pada catatan angka meter listrik tertera. Daya tersebut kemudian dikonversi dalam satuan energi (GigaJoule) berdasarkan nilai konversi yang mengacu pada tabel GRI 3.1.
Pemakaian air dan listrik pada tahun 2015 mengalami peningkatan dibandingkan tahun 2014. Hal ini disebabkan meningkatnya kegiatan para pegawai di lingkungan Kantor Pusat Perseroan.
Energi lain yang digunakan bersumber dari pemakaian bahan bakar minyak (BBM) sebagai bahan bakar kendaraan operasional. Besaran konsumsi energi dihitung berdasar volume BBM yang terpakai selama satu tahun dan kemudian dikonversi dalam satuan energi (GigaJoule) sesuai nilai konversi pada tabel GRI G3.1.
Total pemakaian BBM kendaraan operasional pada Kantor Pusat pada tahun 2015 mencapai 61.960 liter, atau turun 17,40% dibanding pemakaian BBM tahun 2014 sebesar 75.010 liter. Penurunan ini disebabkan karena pemberlakuan pembatasan pemakaian kendaraan operasional. Faktor lain adalah pengalihan pengelolaan kendaraan operasional dari masing-masing Divisi, menjadi hanya oleh Divisi General Affairs. Dengan demikian, pengawasan pemakaian kendaraan dapat lebih ditingkatkan sehingga lebih efisien.
Sejalan dengan program efisiensi energi yang digalang Pemerintah, selama tahun 2015 Perseroan telah melaksanakan berbagai program penghematan energi, meliputi: [G4-EN6]
1. Mensosialisasikan penghematan penggunaan listrik ke seluruh karyawan
2. Mematikan lampu-lampu yang tidak digunakan pada jam tertentu.
3. Membuat jadwal penggunaan listrik pada mesin-mesin yang menggunakan tenaga listrik.
KWH
GigaJoule
Liter
GigaJoule
52.074
187,47
61.960
1,52
49.725
179,01
75.010
1,87
47.042
169,35
N/A
N/A
Uraian
Uraian
2015
2015
2014
2014
2013
2013
Total Pemakaian Listrik [G4-EN3]
Total Pemakaian BBM Kendaraan Operasional Kantor Pusat Danareksa [G4-EN3]
M E N J A G A B U M I H I J A U M E N I N G K A T K A N E F I S I E N S I
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Penanaman Terumbu Karang, Pohon Bakau (Mangrove) dan Sengon Laut
Hingga akhir tahun 2015 Perseroan telah melakukan upaya perbaikan terumbu karang, penanaman Pohon Bakau/ Mangrove (Rhizophora racemosa) dan Sengon Laut (Albizia chinensis): [G4-EN13]
1. Transplantasi terumbu karang dilakukan di Pulau Badul, sebanyak 4.000 bibit
2. Penanaman Pohon Bakau (Mangrove) di area Kepulauan Seribu, dengan jumlah mencapai 40.000 batang atau sekitar 1 Ha.
3. Penanaman Sengon Laut (Albasia sp) di Kabupaten Gunung Kidul, Yogyakarta sebanyak 25.000 batang.
Terumbu karang adalah salah satu komponen utama sumber daya pesisir dan laut, di samping hutan bakau/ mangrove dan padang lamun. Selain sebagai fungsi pariwisata khususnya wisata bahari, terumbu karang juga bermanfaat sebagai tempat hidup ikan dan penahan abrasi pantai yang disebabkan gelombang dan ombak lau serta sebagai salah satu sumber keanekaragaman hayati; di mana Indonesia adalah tempat bagi bagi sekitar 15% terumbu karang dunia, serta kaya akan biota air.
Demikian pula dengan pohon-pohon bakau yang bersatu membentuk hutan bakau, yang bermanfaat sebagai pelindung pesisir.
Danareksa bekerja sama dengan organisasi lingkungan hidup melaksanakan kegiatan-kegiatan di bidang lingkungan seperti pada tabel di halaman ini.
KEANEKARAGAMAN HAYATI
Penanaman Terumbu Karang
Penanaman Mangrove
Penanaman Sengon Laut
Pulau Badul,Banten
Kepulauan SeribuDKI Jakarta
Gunung Kidul, Yogyakarta
4.000 bibit
40.000 batang Luas Area 1 Ha
25.000 pohon
Kerjasama dengan WWF (World Wild Fund)
Kerjasama dengan Transformasi Hijau
Kerjasama dengan SMEDC UGM (Small & Medium Enterprise Development Center, Universitas Gadjah Mada)
Uraian Lokasi Jumlah (sampai 2015) Keterangan
M E N J A G A B U M I H I J A UM E N J A G A B U M I H I J A U K E A N E K A R A G A M A N H A Y A T I
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MENANGANILIMBAH [G4-EN23]
Selain air bekas pakai keperluan domestik, Perseroan juga menghasilkan limbah kertas yang diperoleh dari kegiatan operasional. Volume limbah kertas yang dihasilkan tahun 2015 sebanyak 3.096 rim.
Limbah kertas tersebut dikelola dengan cara :
� Pemakaian kembali kertas yang masih bisa digunakan.
� Daur ulang kertas bekas pakai yang bukan bersifat rahasia. Daur ulang melibatkan pihak ketiga yang memiliki izin dari Kementerian Lingkungan Hidup dan Kehutanan.
� Pemanfaatan sistem administrasi dan dokumentasi secara digital untuk mengurangi pemakaian kertas.
� Menggunakan kornblok dan grassblok untuk penyerapan air dan ramah lingkungan.
Hingga tahun 2015, Perseroan telah dapat mengendalikan pemakaian kertas hingga mengurangi volume limbah kertas yang dihasilkan
Selanjutnya, limbah kertas bekas pakai dikelola dengan cara didaur ulang dengan melibatkan pihak lain sebagai pelaksana. Limbah kertas bekas pakai yang bersifat tidak rahasia, diserahkan kepada pihak yang telah ditunjuk untuk diolah kembali.
Hingga akhir tahun 2015, Perseroan belum melakukan penghitungan besaran volume limbah kertas bekas pakai yang telah didaur ulang oleh pihak yang telah ditunjuk. Danareksa memperkirakan, besaran kertas bekas pakai yang dimanfaatkan pihak yang ditunjuk untuk diolah kembali atau didaur ulang mencapai sekitar 50%.
Rim 3.096 3.612 3.096
Satuan 2015 2014 2013
Total Pemakaian Kertas
+16,67%-14,29%
M E N J A G A B U M I H I J A U M E N A N G A N I L I M B A H
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Total Pemakaian Kertas
M E N I N G K AT K A NK O M P E T E N S I
[PENINGKATAN KOMPETENSI SUMBER DAYA MANUSIA]
Sumber daya manusia merupakan aset utama Danareksa. Oleh karenanya, Perseroan berkomitmen meningkatkan kompetensi pegawai melalui pelatihan untuk memberikan pelayanan terbaik.
M E N J A G A B U M I H I J A U
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KEBERAGAMANDALAM SATU TUJUAN
Dasar Kepentingan
Kompetensi sumber daya manusia merupakan aset utama Danareksa. Oleh karenanya, Perseroan berkomitmen meningkatkan kompetensi pegawai melalui pelatihan, guna memberikan pelayanan terbaik kepada para nasabah. Perseroan juga senantiasa menjaga suasana kerja yang sehat, nyaman dan aman untuk mencapai hasil kinerja maksimal.
Kebijakan
1. Visi dan Misi Perusahaan2. RKAP dan KPI3. Pakta Integritas4. Perjanjian Kerja Bersama Sumber Daya
1. Dana sesuai RKAP2. Pegawai yang sudah mengikuti
pelatihan3. Fungsi HSEKomitmen
1. Mengacu pada UU No.1 Tahun 1970 tentang Keselamatan Kerja
2. Mengacu pada PP No.50 Tahun 2012 tentang Penerapan K3
3. Mengacu pada OHSAS 18001:2007
Tanggung Jawab
Direktur SDM & Umum
M E N I N G K A T K A N K O M P E T E N S I K E B E R A G A M A N D A L A M S A T U T U J U A N
[G4-DMA]
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 54 5
KETENAGAKERJAAN
Relasi ketenagakerjaan diatur dalam Perjanjian Kerja Bersama (PKB) yang disusun dan disepakati bersama antara manajemen dengan pegawai melalui serikat pekerja, yakni Danareksa Club. Jumlah pegawai yang menjadi anggota serikat pekerja ada 220 orang atau 64% dari total pegawai tetap Perseroan. [G4-HR4] [G4-11]
PKB yang berlaku melindungi segenap pegawai Perseroan. PKB menjadi acuan bersama dalam penyelesaian setiap perselisihan hubungan industrial yang terjadi. Selama tahun 2015, tidak ada pengaduan terkait perselisihan hubungan industrial. [G4-LA11]
Hingga akhir tahun 2015 jumlah pegawai Perseroan sejumlah 378 orang, termasuk 47 orang atau 12,43% pegawai baru. [G4-LA1] [G4-HR5]
Selain itu tercatat ada 43 pegawai atau 11,38% telah meninggalkan Perseroan. Sebagian dari mereka karena memasuki usia pensiun dan sebagian lagi karena berbagai alasan. [G4-LA1]
Perseroan memberikan berbagai tunjangan dan fasilitas, dengan mempertimbangkan status kepegawaian. Fasilitas ini sama untuk semua pegawai yang berada di Kantor Pusat dan kantor cabang. [G4-LA2]
Jumlah Pegawai Baru Tahun 2015 [G4-LA1]
Fasilitas dan Tunjangan Pegawai [G4-LA2]
Jumlah Pegawai Meninggalkan Perseroan Tahun 2015 [G4-LA1]
Penempatan
Latar Belakang
Pria
Pria
Wanita
Wanita
Jumlah
Jumlah
Kantor Pusat
Kantor Cabang
Anak Perusahaan
Jumlah
Pensiun
Mengundurkan Diri
Habis Kontrak
Jumlah
16
0
6
22
3
14
1
18
11
0
14
25
4
18
3
25
27
0
20
47
7
32
4
43
Asuransi Jiwa
Tunjangan Kesehatan
Tunjangan Disabilitas dan Invaliditas
Cuti Kelahiran
Dana Pensiun
Kepemilikan Saham
Tunjangan Hari Raya
Tunjangan Cuti
Tunjangan Duka
Tunjangan Penghargaan Pegawai
Tunjangan Sekretaris
Tunjangan Branch Manager
Ada
Ada
Tidak
Ada
Ada
Tidak
Ada
Ada
Ada
Ada
Ada
Ada
Tidak
Ada
Tidak
Ada
Tidak
Tidak
Ada
Ada
Ada
Tidak
Ada
Ada
Pegawai Tetap Pegawai Tidak Tetap
Jenis Fasilitas dan Tunjangan Status Kepegawaian
M E N I N G K A T K A N K O M P E T E N S IM E N I N G K A T K A N K O M P E T E N S I K E B E R A G A M A N D A L A M S A T U T U J U A N
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 4 6
BERKEMBANGUNTUK KEMAJUAN
Secara berkesinambungan Perseroan terus mengembangkan kompetensi dan keahlian para pegawai melalui penyelenggaraan pelatihan.
Untuk tahun 2015 diselenggarakan total 12.750 jam pelatihan, yang diikuti oleh 216 pegawai perempuan dan 259 pegawai laki-laki pada semua tingkatan manajemen.
Selama tahun 2015, total rata-rata jam pelatihan per karyawan adalah 26,90 jam dengan berbagai pelatihan yang telah dilaksanakan, meliputi Inhouse training khusus IDP (Individual Development Plan), Inhouse training umum, public training dalam negeri dan public training luar negeri. [G4-LA9]
Jumlah Pelatihan Pegawai Berdasarkan Gender [G4-LA9]
Jumlah Pelatihan Pegawai Berdasarkan Jabatan [G4-LA9]
Inhouse Training Khusus IDP
Inhouse Training Umum
Public Training Dalam Negeri
Public Training Luar Negeri
Jumlah
Management Trainee
Officer
Unit Head
Division Head
Direktur
Jumlah
123
67
60
9
259
7
179
35
32
6
259
96
62
57
1
216
6
174
20
14
2
216
7.850
1.814
2.838
280
12.782
1.500
8.250
1.244
1.618
170
12.782
35,84
14,06
24,25
28,00
26,90
115,38
23,37
22,61
35,17
21,25
26,90
Jenis Pelatihan
Tingkat Jabatan
Pegawai Pria
Pegawai Pria
Pegawai Wanita
Pegawai Wanita
Jam Pelatihan
Jam Pelatihan
RerataJam Pelatihan
RerataJam Pelatihan
M E N I N G K A T K A N K O M P E T E N S I B E R K E M B A N G U N T U K K E M A J U A N
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Pelatihan juga diberikan kepada pegawai yang akan memasuki masa pensiun pada usia 56 tahun. Sepanjang tahun 2015 tercatat ada 3 pegawai yang telah memasuki masa pensiun dan mendapatkan pelatihan. Materi pelatihan, meliputi manajemen basic cargo & export import dan photography kelas landscape & photoshop. [G4-LA9]
Setiap tahun Perseroan melaksanakan penilaian atas kinerja setiap pegawai. Penilaian dilaksanakan oleh Human Capital melalui mekanisme pencapaian Key Performance Indicator (KPI). Hasil akhir penilaian digunakan untuk menentukan pengembangan karir. [G4-LA11]
SUMBER DAYA MANUSIA SEBAGAI ASET PERUSAHAAN [G4-LA6, G4-LA8]
Perseroan telah memiliki standar kesehatan dan keselamatan kerja (K3) bagi semua pegawai.
Beberapa kebijakan dan langkah yang telah dilakukan untuk mendukung kepatuhan dan pelaksanaan K3, antara lain melakukan pemeriksaan kesehatan (medical check up) secara berkala, memberikan allowance untuk kaca mata, reimburse rawat jalan, dan memberikan asuransi untuk rawat inap.
Komitmen pada penerapan K3 juga diwujudkan dengan mencantumkan pasal-pasal terkait K3 dalam PKB.
Kesungguhan dalam mematuhi dan melaksanakan K3 menjadikan tidak adanya kasus kecelakaan kerja maupun kecelakaan saat bekerja dan penyakit akibat kerja yang fatal selama tahun 2015.
PRAKTIK KEAMANAN [G4-HR7]
Keberadaan pekerja keamanan sangat penting bagi Perseroan, sesuai dengan jenis kegiatan usaha Danareksa. Saat ini semua petugas keamanan merupakan tenaga outsourcing dan 100% telah memiliki sertifikasi kompetensi. Mereka diharapkan memahami dan mampu menegakkan hak asasi manusia dalam menjalankan tugasnya.
Bagi pekerja keamanan yang belum memiliki sertifikat, Perseroan melakukan inisiatif dengan memberikan pendidikan sertifikasi melalui pihak penyedia jasa pelatihan. Biaya pendidikan yang dikeluarkan Perseroan dalam pendidikan sertifikasi akan dibebankan kepada pihak yang menyediakan tenaga outsourcing.
Pengembangan Karir Pegawai Tahun 2015 [G4-LA11]
Uraian Pria Wanita Jumlah
Promosi
Rotasi / Mutasi
Demosi
Jumlah
35
30
0
65
29
42
0
71
64
72
0
136Jamsostek
Asuransi Jiwa dan Kesehatan
Hak Cuti Pegawai
Pasal 27
Pasal 28
Pasal 33
Pasal dalam PKB Aspek K3
M E N I N G K A T K A N K O M P E T E N S IM E N I N G K A T K A N K O M P E T E N S I B E R K E M B A N G U N T U K K E M A J U A N
Aspek K3 Dalam PKB [G4-LA8]
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 4 8
PEMANGKU KEPENTINGAN
Hingga akhir tahun 2015, Perseroan belum melakukan identifikasi pemangku kepentingan secara formal. Namun demikian, keberadaan pemangku kepentingan diidentifikasi atas dasar interaksi yang terbangun selama ini dan adanya kedekatan yang bersifat saling mempengaruhi. [G4-25]
Pendekatan Kepada Pemangku Kepentingan [G4-24] [G4-26] [G4-27]
Rapat Umum Pemegang Saham
Program CSR & PKBL
� Rapat koordinasi� Penyampaian laporan
� Pembentukan Serikat Pekerja
� Pertemuan dengan manajemen
� Pertemuan� Penyampaian laporan� Survei Kepuasan
Pelanggan
Pemegang Saham
Regulator: Otoritas Jasa Keuangan dan Bursa Efek Indonesia
Pegawai
Nasabah
Masyarakat
Minimal dua kali per tahun
Sesuai Kebutuhan
Sesuai Kebutuhan
Minimal satu tahun sekali dalam acara ‘kebersamaan’ atau sesuai kebutuhan
Sesuai Kebutuhan
� Persetujuan Laporan Keuangan� Persetujuan Rencana Kerja dan Anggaran
Perusahaan
� Pengurusan izin usaha dan regulasi di bidang jasa keuangan
� Koordinasi terkait penerbitan obligasi dan surat berharga lain
� Jaminan kebebasan berserikat dan berpendapat� Jaminan kesehatan dan keselamatan kerja� Kesetaraan, kesejahteraan dan kejelasan jenjang
karir
� Informasi kinerja � Pengkinian informasi pasar (market update)� Pengenalan produk baru, Pelayanan kepada
nasabah, dll.
� Bantuan sosial kemasyarakatan� Bantuan pemberdayaan
Metode Pelibatan Frekuensi Pertemuan Topik
P E M A N G K U K E P E N T I N G A N
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 54 9
STRUKTURTATA KELOLA PERUSAHAAN
Sesuai Undang-Undang (UU) No.40 Tahun 2007 Tentang Perseroan Terbatas, struktur badan tata kelola Perseroan terdiri atas organ perusahaan: Rapat Umum Pemegang Saham (RUPS), Dewan Komisaris, dan Direksi. [G4-34]
REMUNERASI DEWAN KOMISARIS DAN DIREKSI
Remunerasi Dewan Komisaris dan Direksi ditetapkan Pemegang Saham berdasarkan usulan Direksi yang telah disetujui Dewan Komisaris, dengan mempertimbangkan kinerja Direksi dan Dewan Komisaris. Remunerasi Dewan Komisaris dan Direksi diltetapkan berdasarkan Peraturan Menteri BUMN No:PER-4/MBU/2014 tanggal 10 Maret 2014 Tentang Pedoman Penetapan Penghasilan Direksi, Dewan Komisaris dan Dewan Pengawas BUMN. Laporan ini belum menyertakan informasi terkait rasio perbandingan remunerasi Dewan Komisaris dan Direksi terhadap rata-rata besaran imbalan jasa pekerjaan yang diterima pegawai. [G4-52, G4-54, G4-55]
UPAYA PENCEGAHAN DAN EVALUASI GCG
Dalam upaya pencegahan dan evaluasi GCG ini, Perseroan menerapkan standar yang berlaku nasional dan internasional. [G4-14, G4-15]
Perseroan memberikan akses kepada Pemegang Saham maupun pemangku kepentingan lain, untuk mendapatkan informasi terkait pelaksanaan tata kelola berkelanjutan[G4-49, G4-50]
ANTI KORUPSI [G4-SO4]
Perseroan mendukung kebijakan Kementerian Badan Usaha Milik Negara (BUMN) atas kewajiban penyampaian Laporan Harta Kekayaan Penyelenggara Negara (LHKPN). Perseroan memastikan tidak ada pejabat Perseroan yang dikenai sangkaan melakukan tindak pidana korupsi, maupun tindak pidana lain terkait ketidakwajaran dan ketidakbenaran informasi dalam LHKPN.
Perseroan juga telah menerapkan larangan gratifikasi, yang diatur dalam SK Direksi No. KD-38/027/DIR Tentang Kode Etik (Code of Conduct) PT Danareksa (Persero). Pengawasan atas pelaksanaan larangan gratifikasi dilaksanakan oleh Fungsi Corporate Secretary dan bertanggung jawab kepada Direksi.
Melalui Fungsi Internal Audit dan Satuan Pengawasan Internal, Perseroan juga melakukan pengawasan dan pemeriksaan terhadap seluruh unit kerja. Dalam pengawasan dan pemeriksaan yang dilakukan selama tahun 2015, diketahui tidak ada fungsi yang rentan atas indikasi pelanggaran wewenang.
TATA KELOLABERKELANJUTAN
Uraian tentang pelaksanaan RUPS dan Struktur Dewan Komisaris, serta Direksi pada tahun 2015, termasuk putusan yang dihasilkan dalam RUPS dan hal lain, disampaikan dalam Laporan Tahunan 2015 PT Danareksa (Persero). [G4-34, G4-38, G4-39, G4-40, G4-43, G4-44]
Uraian tentang remunerasi Dewan Komisaris dan Direksi disampaikan dalam Laporan Tahunan 2015 PT Danareksa (Pesero). [G4-51, G4-53]
Uraian Tata Kelola Perseroan disajikan secara komprehensif pada Laporan Tahunan 2015 atau dapat diakses melalui http://www.danareksa.com/GCG/GCG.html
T A T A K E L O L A B E R K E L A N J U T A NP E M A N G K U K E P E N T I N G A N
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REFERENSI SILANG INDEKS ISI GRI G4 DAN LAPORAN TAHUNAN 2015 [G4-32]
Strategi dan Analisis
Profil Organisasi
Aspek Material dan Pembatasan
Pelibatan Pemangku Kepentingan
StandarPengungkapan
Uraian Referensi Silang Sub Bab dalam Laporan Tahunan 2015
Halaman
PENGUNGKAPAN STANDAR UMUM
G4-1
G4-2
G4-3
G4-4
G4-5
G4-6
G4-7
G4-8
G4-9
G4-10
G4-11
G4-12
G4-13
G4-14
G4-15
G4-16
G4-17
G4-18
G4-19
G4-20
G4-21
G4-22
G4-23
G4-24
G4-25
G4-26
G4-27
Pernyataan dari Direksi
Uraian Dampak, Risiko dan Peluang
Nama Organisasi
Merek,Produk, dan Layanan Jasa
Lokasi Kantor Pusat
Jumlah Negara Tempat Beroperasi
Kepemilikan Saham dan Bentuk Hukum
Pasar Terlayani
Skala Organisasi
Jumlah dan Komposisi Pegawai
Pekerja Terlindungi Perjanjian Kerja Bersama (PKB)
Rantai Pasokan Organisasi
Perubahan Signifikan Organisasi
Pendekatan Pencegahan Melalui Manajemen Risiko
Kepatuhan Pada Prinsip-prinsip dan Inisiatif Eksternal
Keanggotaan Dalam Asosiasi
Daftar Entitas
Proses Menentukan Isi Laporan dan Pembatasan
Daftar Aspek Material
Batasan Aspek Material di Dalam Organisasi
Batasan Aspek Material di Luar Organisasi
Pernyataan Kembali
Perubahan Pelaporan Bersifat Signifikan
Daftar Pemangku Kepentingan
Dasar Identifikasi dan Seleksi Pemangku Kepentingan
Proses Pendekatan pada Pemangku Kepentingan
Topik Kunci dan Respon Organisasi
Laporan Direksi
Laporan Direksi, Organ/ Komite Dibawah Direksi
Identitas Perusahaan
Identitas Perusahaan
Identitas Perusahaan, Jaringan Perusahaan
Jaringan Perusahaan
Identitas Perusahaan
Bidang Usaha
Identitas Perusahaan, Tinjauan Keuangan
Human Capital
Human Capital
Identitas Perusahaan, Human Capital
N/A
Organ / Komite Dibawah Direksi
Penghargaan dan Sertifikasi
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Sekretaris Perusahaan, Akses Informasi dan Data Perusahaan
N/A
17
17, 31
4
4
4, 8
8
4
6
5
10, 11
43
12
12
31, 47
12, 47
9
22
22
22
22, 23
22, 23
25
22, 23
46
46
46
46
R E F E R E N S I S I L A N G I N D E K S I S I G R I G 4 D A N L A P O R A N T A H U N A N 2 0 1 5
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 55 1
Profil Pelaporan
Tata Kelola
Etika dan Integritas
StandarPengungkapan
Uraian Referensi Silang Sub Bab dalam Laporan Tahunan 2015
Halaman Halaman
G4-28
G4-29
G4-30
G4-31
G4-32
G4-33
G4-34
G4-35
G4-36
G4-37
G4-38
G4-39
G4-40
G4-43
G4-44
G4-48
G4-49
G4-50
G4-51
G4-52
G4-53
G4-54
G4-55
G4-56
G4-58
Periode Pelaporan
Tanggal Penerbitan Laporan Terdahulu
Siklus Pelaporan
Kontak
Indeks Isi GRI
Penjaminan
Struktur Tata Kelola
Pendelegasian Kewenangan Terkait Topik Ekonomi, Lingkungan, dan Sosial
Penunjukan Pejabat Pelaksana Kegiatan Terkait Topik Ekonomi, Lingkungan,dan Sosial
Proses Konsultasi Pejabat Tata Kelola dengan Pemangku Kepentingan
Komposisi Pejabat Tata Kelola
Pejabat Badan Tata Kelola dan Pejabat Eksekutif
Nominasi dan Seleksi Pejabat Tata Kelola
Pengembangan Pengetahuan Terkait Topik Ekonomi, Lingkungan dan Sosial Bagi Pejabat Tata Kelola
Proses Evaluasi Kinerja Pejabat Tata Kelola
Pengesahan Pelaporan
Komunikasi Kepada Pejabat Tata Kelola
Jumlah Pelaporan Kepada Pejabat Tata Kelola dan Solusinya
Kebijakan Remunerasi
Proses Penetapan Remunerasi
Pelibatan Pemangku Kepentingan dalam Penetapan Remunerasi
Rasio Remunerasi
Rasio Persentase Kenaikan Remunerasi
Nilai-nilai, Prinsip, dan Norma Organisasi
Pelaporan Perilaku Tak Beretika/Tak Patuh Hukum
N/A
N/A
N/A
N/A
N/A
N/A
Struktur Organisasi dan Pejabat Senior, Struktur GCG
Tanggung Jawab Sosial Perusahaan Terhadap Masyarakat/ Program Kemitraan dan Bina Lingkungan
Tanggung Jawab Sosial Perusahaan Terhadap Masyarakat/ Program Kemitraan dan Bina Lingkungan
Pelaksanaan Rapat Umum Pemegang Saham
Struktur GCG
Struktur GCG
Struktur GCG
Struktur GCG
Struktur GCG
N/A
N/A
N/A
Struktur GCG
Struktur GCG
Struktur GCG
Struktur GCG
Struktur GCG
Visi & Misi, Kode Etik
Sistem Pelaporan Pelanggaran
22
22
22
25
48, 49
49
14, 47
30
30
30
47
47
47
47
47
24
47
47
47
47
47
47
47
13, 32
32
R E F E R E N S I S I L A N G I N D E K S I S I G R I G 4 D A N L A P O R A N T A H U N A N 2 0 1 5R E F E R E N S I S I L A N G I N D E K S I S I G R I G 4 D A N L A P O R A N T A H U N A N 2 0 1 5
Laporan Keberlanjutan ini memilih tingkat pemenuhan aspek material dengan opsi in accordance-core. Oleh karenanya, pilihan indikator disesuaikan dengan aspek material yang telah ditentukan dan ketersediaan data, serta kinerja keberlanjutan. Perseroan belum melakukan penjaminan (assurance) atas Laporan ini. [G4-32, G4-33]
Pemangku kepentingan diharapkan membaca Laporan Tahunan PT Danareksa (Persero) tahun 2015 untuk mendapatkan informasi yang komprehensif dengan merujuk pada halaman referensi Laporan Tahunan dalam tabel di bawah ini. Demikian sebaliknya, Laporan Tahunan diharapkan menyertakan Laporan Keberlanjutan untuk menyediakan informasi, khususnya atas kinerja sosial dan lingkungan.
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 5 2
Aspek Material: Kinerja Ekonomi
Aspek Material: Energi
Aspek Material: Air
Hak Asasi Manusia
Aspek Material: Ketenagakerjaan
Aspek Material: Perlindungan Nasabah
Aspek Material: Kemasyarakatan
StandarPengungkapan
Uraian Referensi Silang Sub Bab dalam Laporan Tahunan 2015
Halaman
G4-DMA
G4-EC1
G4-EC2
G4-EC8
G4-DMA
G4-EN3
G4-EN6
G4-EN8
G4-EN13
G4-EN22
G4-EN23
G4-HR4
G4-HR5
G4-HR7
G4-DMA
G4-LA1
G4-LA2
G4-LA6
G4-LA8
G4-LA9
G4-LA11
G4-PR3
G4-PR4
G4-PR5
G4-PR8
G4-PR9
G4-SO4
Pengungkapan Pendekatan Manajemen
Nilai Ekonomi Langsung Dihasilkan dan Didistribusikan
Implikasi Finansial Akibat Perubahan Iklim
Dampak Ekonomi Tak Langsung
Pengungkapan Pendekatan Manajemen
Energi Terkonsumsi di Dalam Perusahaan
Pengurangan Konsumsi Energi
Total Pengambilan Air Berdasarkan Sumber
Perlindungan Atau Restorasi Habitat
Total Air Terbuang Berdasar Kualitas dan Tujuan
Jenis Limbah dan Metode Pengolahannya
Dukungan Pada Kebebasan Berserikat
Pekerja Anak
Tenaga Keamanan Terlatih HAM
Pengungkapan Pendekatan Manajemen
Jumlah Pekerja Baru dan Tingkat Turnover
Manfaat untuk Pekerja
Jenis dan Tingkat Kecelakaan Kerja
Topik K3 dalam PKB
Rerata Jam Pelatihan Per Pegawai Per Tahun
Persentase Pegawai Penerima Penilaian Kinerja
Informasi Produk dan Jasa
Jumlah Insiden Ketidaksesuaian Informasi Terkait Produk
Indeks Kepuasan Konsumen
Keluhan Terkait Privasi Pelanggan
Sanksi Atas Ketidakpatuhan Pada Peraturan Produk dan Jasa
Komunikasi dan Pelatihan mengenai Kebijakan dan Prosedur Anti-korupsi
N/A
Tinjauan Keuangan
N/A
Tanggung Jawab Sosial Perusahaan Terhadap Masyarakat/ Program Kemitraan dan Bina Lingkungan
N/A
N/A
Tanggung Jawab Sosial Terhadap Lingkungan
N/A
Tanggung Jawab Sosial Terhadap Lingkungan
N/A
N/A
Human Capital
N/A
Human Capital
N/A
Human Capital
Human Capital
Human Capital
N/A
N/A
Human Capital
Tanggung Jawab Sosial Terhadap Konsumen
Tanggung Jawab Sosial Terhadap Konsumen
Human Capital
N/A
N/A
N/A
28
20
37
30
36
38
38
37
39
37
40
43
43
12, 45
42
43
43
45
45
44, 45
43, 45
31
31, 33
31
33
33
47
PENGUNGKAPAN STANDAR KHUSUS
R E F E R E N S I S I L A N G I N D E K S I S I G R I G 4 D A N L A P O R A N T A H U N A N 2 0 1 5
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 55 3
Halaman
APBN-P Anggaran Pendapatan dan Belanja Negara Perubahan
BAPEPAM-LK Badan Pengawas Pasar Modal - Lembaga Keuangan
BBM Bahan Bakar Minyak
BI Bank Indonesia
BUMN Badan Usaha Milik Negara
DKI Daerah Khusus Ibukota
K3 Kesehatan dan Keselamatan Kerja
KIK-EBA Kontrak Investasi Kolektif – Efek Beragun Aset
LHKPN Laporan Harta Kekayaan Penyelenggara Negara
OJK Otoritas Jasa Keuangan
ORI Obligasi Ritel Indonesia
PEFINDO Pemeringkat Efek Indonesia
PKB Perjanjian Kerja Bersama
PKBL Program Kemitraan dan Bina Lingkungan
PLN Pembangkit Listrik Negara
PNBP Penerimaan Negara Bukan Pajak
PP Peraturan Pemerintah
PSAK Pernyataan Standar Akuntansi Keuangan
RJPP Rencana Jangka Panjang Perusahaan
RKAP Rencana Kerja Anggaran Perusahaan
RUPS Rapat Umum Pemegang Saham
SDM Sumber Daya Manusia
SID Sentra Investasi Danareksa
SK Surat Keputusan
UKM Usaha Kecil Menengah
UMKM Usaha Mikro Kecil Menengah
UU Undang-undang
D A F T A R S I N G K A T A N D A N I S T I L A HR E F E R E N S I S I L A N G I N D E K S I S I G R I G 4 D A N L A P O R A N T A H U N A N 2 0 1 5
DAFTAR SINGKATANDAN ISTILAH
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 5 4
Dicetak di kertas Mohawk Superfine Eggshell 118 gram/m2 100% kertas natural, bahan baku terbarukan. 100% daya listrik yang digunakan dalam pembuatan kertas ini sesuai dengan Green-e certified wind energy. Tersertifikasi oleh Rainforest Alliance for FSC (R) standards. Sertifikat nomor RA-COC-000668.
This product is from sustainably managed forest and controlled sources
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 55 5
LEMBARUMPAN BALIK
Laporan ini merupakan Laporan Keberlanjutan 2015 PT Danareksa (Persero), yang memberikan gambaran kinerja keuangan dan keberlanjutan. Kami mengharapkan masukan, kritik dan saran dari Bapak / Ibu / Saudara mengenai Laporan Keberlanjutan ini.
Mohon kirimkan kembali lembar umpan balik kepada :
PT Danareksa (Persero)Gedung DanareksaJalan Medan Merdeka Selatan 14Jakarta 10110, IndonesiaTelepon : (021) 29-555-777, (021) 29-555-888Faksimili : (021) 350-1712email : [email protected] : Fattah Hidayat
Nama (bila berkenan) :
Pekerjaan :
Nama Lembaga / Perusahaan : Email :
Golongan Pemangku Kepentingan :
1. Laporan ini sudah menggambarkan informasi aspek material bagi Perusahaan.
2. Laporan ini sudah menggambarkan informasi positif dan informasi negatif Perusahaan.
3. Laporan ini meningkatkan kepercayaan Anda pada keberlanjutan Perusahaan.
4. Laporan ini mudah dimengerti.
Mohon berikan saran / usul / komentar anda mengenai Laporan Keberlanjutan ini.
5. Aspek material apa yang paling penting bagi anda: (nilai 1=paling penting s/d 7=paling tidak penting)
Setuju
Pemerintah
Setuju
Setuju
Setuju
( ) Kinerja Ekonomi
( ) Air
( ) Perlindungan Nasabah
( ) Kemasyarakatan
( ) Pelatihan
( ) Energi
( ) Ketenagakerjaan
Netral
Masyarakat
Netral
Netral
Netral
Tidak Setuju
Perusahaan LSM Industri Lainnyamohon sebutkan
( )
Tidak Setuju
Tidak Setuju
Tidak Setuju
L E M B A R U M P A N B A L I K
SustainabilityReport2015
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 0 1
Caution Concerning Forward-looking Statements
This report may contain certain plans, projections, strategies and objectives of the Company that are not statements of historical fact and would be treated as “forward-looking statements”. Forward-looking statements are subject to risks and uncertainties that may cause actual events, and the Company’s future results, to be different than expected or indicated by such statements. No assurance can be given that the results anticipated by the Company, or indicated by such forward-looking statements, will be achieved.
Sustainability for Danareksa means consistent efforts to ensure continuous business growth and adequate risk management.
A sustainable business for Danareksa means productive and harmonious synergy with all stakeholders to provide the best services to the customers by always considering the element of safety, ease and convenience in investing with Danareksa.
We embodied our sustainability commitment with various efforts in three main aspects; economy, environment and social. The commitment in environmental aspect is implemented through paper waste management, optimizing use of water and energy, as well as preserving coral reefs and mangrove planting in order to conserve biodiversity.
EMPOWERING SUSTAINABILITY COMMITMENTS
In the midst of global economic uncertainty and the Indonesian Capital Market conditions during 2015, Danareksa managed to record a net profit amounted to 157.16% of the 2015 target.
Publishing the first Sustainability Report is a continued step for Danareksa in delivering the commitment and accountability reporting.
Therefore, the annual report and sustainability report are mutually complementary as comprehensive reports for all stakeholders.
0 2
EMPOWERING SUSTAINABILITY COMMITMENTS
MAINTAINING NATIONAL ECONOMIC GROWTH
[Economic Development]
STAKEHOLDERS
PRESERVINGTHE GREEN EARTH
[Environmental Management]
ENHANCINGCOMPETENCIES
[Human Resources Competence Enhancement]
PT DANAREKSA (PERSERO) IN BRIEF
SUSTAINABLEGOVERNANCE
CROSS REFERENCE OF GRI G4 CONTENT
INDEX AND ANNUAL REPORT 2015
MESSAGE FROM THE PRESIDENT
DIRECTOR
2015 PERFORMANCE OVERVIEW ABBREVIATION
LIST AND GLOSSARY
THE FIRSTSUSTAINABILITY
REPORTFEEDBACK FORM
02 27 46
35
41
04-15 47
48-5016-19
20-21
51
22-25
53
28-30Creating Economic Value
31Maintaining Customer Loyalty
32-33Upholding the Code of Conduct
36-38 Increasing Efficiency
39 Biodiversity
40 Handling Waste
42-43Diversity In One Goal
44-45Developing for Growth
CONTENTS
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Company Name [G4-3]
Year of Establishment
Line of Business [G4-4]
Head Office [G4-5]
Legal Form
Shareholding [G4-7]
PT Danareksa (Persero)
December 28, 1976
Financial Services
Danareksa BuildingJl. Medan Merdeka Selatan 14Jakarta 10110, IndonesiaTelephone : (021) 29-555-777, (021) 29-555-888Facsimile : (021) 350-1712website : www.danareksa.comemail : [email protected]
Limited Liability Company
Government of The Republic of Indonesia, 100%
PT DANAREKSA (PERSERO)IN BRIEF
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
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Organizational Restructuring;established 3 Subsidiaries:PT Danareksa Sekuritas, PT Danareksa Investment Management & PT Danareksa Finance
PT Danareksa (Persero) was established
EstablishedPT Danareksa Capital
Danareksa was registered and supervised by Financial Services Authority (OJK)
Inauguration of Jakarta Stock Exchange, a symbol of Capital Market reactivation in Indonesia
PT Danareksa introduced PT Semen Cibinong as the first company listed on the exchange
The beginning of Capital Market in Indonesia
History of PT Danareksa (Persero) is closely related to the history of the Indonesian Capital Market, which began in 1912 with the establishment of Batavia Stock Exchange as the pioneer of stock exchange industry in Southeast Asia. Due to the World War II, the exchange was closed and reopened in 1952. Shortly afterward, in 1958, the Stock Exchange was inactive due to lack of transactions. Later, President Soeharto inaugurated the opening of the Jakarta Stock Exchange at Danareksa Building on August 10, 1977, as a symbol of capital market reactivation in Indonesia. The establishment of PT Danareksa (Persero) was based on the resolution of the National Economic Stabilization Board session on December 21, 1976. This resolution was later set out in the Presidential Decree No. 52 of 1976 dated December 27, 1976 on Capital Market. On the same day, Government Regulation No. 25 of 1976 was also issued concerning Capital Investment of the State of Republic of Indonesia for the Establishment of a Limited Liability Company (Persero) “Dana Reksa”. Furthermore, on December 28, 1976, PT Danareksa (Persero) was established based on Notarial Deed No. 74 by Notary Julian Nimrod Siregar gelar Mangaradja Namora, SH.
PT Semen Cibinong was the first company brought by PT Danareksa (Persero) to the exchange in 1977. PT Danareksa (Persero) also issued Danareksa Certificate for PT Semen Cibinong shares worth Rp10,000 per certificate.
In 1992, PT Danareksa (Persero) conducted organization restructuring by establishing three subsidiaries with PT Danareksa (Persero) as the parent company. The three subsidiaries are PT Danareksa Sekuritas, which is engaged in the underwriting, financial advisory and securities brokerage; PT Danareksa Investment Management, which is engaged in fund management (mutual fund) and PT Danareksa Finance, which is engaged in financing sector.
Along with the development of business and customers’ needs, PT Danareksa (Persero) founded PT Danareksa Capital in 2010, with a primary focus on direct investing business. In 2015, PT Danareksa (Persero) has been listed and supervised by the Financial Services Authority (OJK).
Since it was established, PT Danareksa (Persero) never changed the name of the company.
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
SCALE OF ORGANIZATION [G4-9]
Number of Employees
Number of Branch Offices
Total Revenues
Net Profit
Total Liabilities
Total Equity
378
34
602,193
78,647
2,469,737
1,249,597
People
Unit
Rp Million
Rp Million
Rp Million
Rp Million
378
34
607,225
77,268
2,709,447
3,454,385
377
40
378,446
23,089
1,888,530
2,532,527
Description Unit 2015 2014 2013
DANAREKSA HISTORY
1912 19771976 1992 2010 2015
DECEMBER DECEMBER AUGUST NOVEMBER
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PT Danareksa (Persero)
PT Danareksa Sekuritas
PT Danareksa Investment Management (DIM)
Macroeconomic Research
Direct Financing
Hedging
Stock Underwriter
Bond Underwriter
Financial Advisor
Stock Brokerage
Bond Brokerage
Stock Research
Bond Research
Customer Financing
Mutual Fund Products
Danareksa Melati Platinum Rupiah
Danareksa Melati Pendapatan Tetap
Danareksa Melati Pendapatan Tetap II
Danareksa Melati Pendapatan Tetap V
Danareksa Gebyar Indonesia II
Danareksa Pendapatan Prima Plus
Danareksa Melati Pendapatan Utama
Danareksa Melati Dollar
Danareksa Melati Premium Dollar
Danareksa Melati Platinum Dollar AS
Danareksa Gebyar Dana Likuid
Danareksa Seruni Pasar Uang II
Danareksa Seruni Pasar Uang III
Danareksa Gebyar Likuid II
Danareksa Seruni Pasar Uang V
Danareksa Seruni Pasar Uang VI
Danareksa Seruni Pasar Uang USD
Danareksa Seruni Pasar Uang USD II
Danareksa Proteksi XVI Dollar AS
Danareksa Proteksi Stabil
Danareksa Proteksi XVIII
Danareksa Global Gebyar II
Danareksa Mawar
Danareksa Mawar Agresif
Danareksa Mawar Fokus 10
Danareksa Mawar Konsumer 10
Main Entity
Subsidiaries
Products and Services
Products and Services
PRODUCTS AND SERVICES [G4-8]
PT Danareksa (Persero) is the parent compay of four financial service providers in the Indonesian capital market, with various products and services, such as: securities underwriting services (stocks and bonds), financial advisory services, securities brokerage, investment management, financing services, as well as direct investments.
In marketing those products and services, Danareksa always educates the market with reliable product information, including the possible risk. Furthermore, Danareksa also maintains the product quality according to regulations and periodically meet with clients to understand their needs.
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
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PT Danareksa Investment Management (DIM)
continued
PT Danareksa Finance
PT Danareksa Capital
Danareksa Mawar Komoditas 10
Danareksa Mawar Rotasi Strategis
Danareksa Syariah Saham
Danareksa Anggrek Fleksibel
Danareksa Anggrek
Danareksa Syariah Berimbang
Danareksa Proteksi Dinamis Fleksibel
Danareksa Proteksi Melati Optima XIX
Danareksa Proteksi Pendapatan Maxima IV
Danareksa Proteksi Pendapatan Maxima V
Danareksa Proteksi II
Danareksa Proteksi IV
Danareksa Proteksi Prima II
Danareksa Indeks Syariah
Danareksa Investa Fleksi I
Danareksa Investa Fleksi IV
Danareksa Proteksi Danareksa Proteksi
Pendapatan Maxima VI
Danareksa Proteksi III
Danareksa Proteksi Melati Optima Dollar AS
Danareksa Proteksi VII
Danareksa Proteksi VIII
Danareksa Proteksi IX
Danareksa Proteksi Syariah I
Danareksa Proteksi Syariah II
Danareksa Proteksi V
Danareksa Proteksi X
Danareksa Proteksi XI
Danareksa Proteksi XII
Danareksa Proteksi XIII
Danareksa Proteksi XV
Danareksa Proteksi XVII
Danareksa Global Prospektif III
Danareksa Investa Fleksi VI
Danareksa Investa Optima
Danareksa Investa Obligasi Dollar
Danareksa Strategis Dollar
Collective Investment Scheme Product - Asset Backed Securities (KIK-EBA)
Danareksa DSMF1- Certificate Class A & B
Danareksa DSMF2- Certificate Class A & B
Danareksa KIK EBA DBTN -01
Danareksa KIK EBA DBTN -02
Danareksa KIK EBA DBTN -03
Danareksa KIK EBA DBTN -04
Leasing and Factoring
Direct Investment
Fund Creation
Financial Advisory
Private Equity
Subsidiaries Products and Services
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
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WORKING AREA [G4-5, G4-6]
Head Office
Head Office
Branch / Partner Offices
Branch Offices
Partnership Offices
Jakarta
Number of SID/Outlets
Number of Offices
Locations
Locations
7
2
2
2
5
2
3
2
1
1
1
1
1
1
1
1
Jabodetabek
Malang
Bandung
Makassar
Yogyakarta
Surakarta
Semarang
Medan
Palembang
Surabaya
Salatiga
Balikpapan
Denpasar
BSD-Tangerang
Bekasi
Depok
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
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MEMBERSHIP IN PROFESSIONAL ASSOCIATIONS [G4-16]
Indonesia Mutual Fund Managers Association
Association of Indonesian Broker-Dealer Representatives
Association of Indonesian Securities Companies
Indonesian Financial Services Association
Indonesia Securities Investor Protection Fund
Indonesian Clearing and Guarantee Corporation
Indonesian Corporate Secretary Association
Indonesian Institute of Audit Committee
Indonesian Central Securities Depository
Member1
Member
Member
Member
Member
Member2
Member
Member
Member3
Organization Status
1 Member cum Deputy Head of Organizational and Infrastructure Development 2 Member cum Commissioner and Chairman of Audit Committee3 Member of Working Committee for Regulatory Affairs
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
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By the end of 2015, the number of the Company’s employees was 378. They consisted of 342 permanent employees and 36 temporary employees. Their placement are spread at the Jakarta Head Office, branch offices and subsidiaries.
In addition to permanent and temporary employees, PT Danareksa (Persero) utilized third-party employees, which is managed by PT Reksasentosa Dinamika (PT RSD). This report excludes information related to outsourced employees.
EMPLOYEE PROFILE [G4-10]
Number of Employees By Status and Gender [G4-10]
Number of Employees By Age Group and Gender [G4-10]
Employment Status
Age Group
2015
2015
378
342
377
344
377
346
2014
2014
2013
2013
Male
Male
Male
Male
Male
Male
Female
Female
Female
Female
Female
Female
Permanent Employees
Temporary Employees
Total
< 20
21 - 30
31 - 40
41 - 50
> 51
Total
188
19
0
37
48
79
24
189
16
0
31
58
81
19
203
15
0
32
59
90
22
154
17
0
44
50
51
9
155
17
0
47
45
51
12
143
16
0
43
39
49
12
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
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Number of Employees By Status and Gender [G4-10] Number of Employees By Placement and Gender [G4-10]
Number of Employees By Job Rank and Gender [G4-10]
Location of Placements
Job Rank
2015
2015
342
342 344 346
2014
2014
2013
2013
Male
Male
Male
Male
Male
Male
Female
Female
Female
Female
Female
Female
Head Office (Holding)
Head Office (Subsidiary)
Branch Offices
Total
Senior Vice President (SVP)
Vice President (VP)
Assistant Vice President (AVP)
Manager
Assistant Manager
Associate
Total
46
132
10
2
14
47
50
54
21
48
130
11
4
15
46
51
50
23
51
138
14
7
22
46
44
60
24
52
82
20
0
12
20
44
46
32
48
84
23
0
10
20
43
49
33
44
79
20
0
7
20
37
44
35
344 346
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
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P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
The Company is supported by 29 Danareksa Investment Centers (Sentra Investasi Danareksa or SID) and outlets (Gerai) located in 11 cities across Indonesia. The SID and Gerai support the Company’s operations in each region, particularly in Danareksa’s product and service marketing, as well as being the first point of contact – should the customers need assistance regarding Danareksa products and services, aside from Call Center.
ISO 9001-2008On Application of Quality Management System at PT Danareksa Sekuritas
ISO 9001-2008On Application of Quality Management System at PT Danareksa Investment Management
2014
2014
2017
2017
Operational activities at the Head Office are also supported by vendors. Each vendor carries out particular service, including building maintenance and cleaning service, as well as security services.
Especially for security services, the Company ensures 28 security officers stationed at the Head Office and three other officers placed each at SID Pondok Indah, Mangga Dua and Kelapa Gading Jakarta, have been equipped with certificate from the National Police (POLRI). It is necessary to ensure that every security officer has the knowledge of human rights and can carry out their duties with responsibility and ethics in securing the assets of the Company. [G4-HR7]
As of the end of 2015, the Company has made an organizational structure change on business development. The change was the addition of Business Planning & Change Management Division. The division is needed, especially to help determine the direction of the Company, as well as to optimize the current system.
SUPPLY CHAIN [G4-12] ORGANIZATIONALCHANGE [G4-13]
CERTIFICATION [G4-15]
Name of Certification Year of Issuance Validity
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ORGANIZATIONALCHANGE [G4-13]
P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
1. Providing various quality financial products and services to fulfill clients’ needs
2. Providing financial solutions to clients with synergy and understanding their requirements
3. To be the employer of choice
4. Providing optimum added values for the stakeholders
The Vision and Mission have been approved by the Minister for State Owned Enterprises (SOEs) through letter No: S-125/MBU/2014 dated March 11, 2014 on the Ratification of the Corporate Long Term Plan (RJPP) of PT Danareksa (Persero) 2014-2018.
The Company’s Vision, Mission and Values are disseminated by relaying the information through the Company website, email, posters and face-to-face during employee gathering.
Basis for the Establishment of Corporate Culture:Board of Directors’ Decree No: KD-38/027/DIR dated August 29, 2014 regarding Danareksa Code of Conduct.
CULTURE - CORE VALUES [G4-56]
Integrity
Fairness
Competence
Transparency
Basis for the Establishment of Company Vision and Mission:Board of Directors’ Decree No. KD-38/027/DIR dated August 29, 2014.
Danareksa personnel are required to uphold ethics, both in carrying out their duties for the Company and in their personal lives.
Danareksa strives to be just and fair to the shareholders, Danareksa personnel, and the customers.
Customer handling shall be performed by Danareksa personnel who are proven to be competent in their respective fields. The competencies will result in fast and appropriate services according to the customer’s need without neglecting compliance with applicable laws and regulations.
Danareksa ensures disclosure of material and relevant information concerning the performance, financial condition, and other information, are clear, adequate, and timely, as well as can be easily accessed by the stakeholders according to their rights. The transparency principle shall not reduce the obligation of protecting confidential information on Danareksa and the customers in accordance with applicable laws and regulations.
To be the preeminent, preferred and trusted institution in the financial services industry
VISION [G4-56] MISSION [G4-56]
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P T D A N A R E K S A ( P E R S E R O ) I N B R I E F
Legal & Asset Recovery
Lukman Nur Azis
Shareholders
Audit Committee
Risk Management Committee
Human Capital Committee
Information Technology Committee
Asset Liability Committee
ProprietarySetiawan Q. Putera
Direct FinancingHasan
Institutional Coverage Origination
Upik Susiyawati
Internal AuditArini Imamawati
Corporate SecretaryFattah Hidayat
TreasuryRika Muzni
Risk Man. & SOPRAM Irwan S. Utama
Accounting & Financial Control
Ahmad Fauzi
Trasury, Prop, Finance Ops
R. Maman S. Juniawan
Purchasing & Procurement
Erdian
General AffairsJenny
DirectorBondan Pristiwandana
Director Marciano H. Herman
Director Hoesen
Economic ResearchDamhuri Nasution
ComplianceDewi Mulyanti
Human CapitalA.Pawitra Indriati
PT Danareksa SekuritasPT Danareksa Investment
Management
Board of Commissioners
President DirectorHeru D. Adhiningrat
ShareholdersBoard of Commissioners and Committees under Board of Commissioners
Board of Directors and Committees under Board of Directors
Division Head Subsidiaries
PT Danareksa Finance PT Danareksa Capital
Business Development &
Change Management(vacant)
ORGANIZATIONAL STRUCTURE [G4-34]
Chief EconomistKahlil Rowter
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S E K I L A S P T D A N A R E K S A ( P E R S E R O )
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Heru D. Adhiningrat
President Director
PT Danareksa (Persero)
This report complements the Annual Report 2015 of PT Danareksa (Persero), which contains information regarding the fulfillment of sustainability aspects, namely economic. environmental and social performance.
M E S S A G E F R O M P R E S I D E N T D I R E C T O R
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MESSAGE FROM PRESIDENT DIRECTOR [G4-1] [G4-2]
Dear Stakeholders,
Praise and gratitude be to Allah SWT, God Almighty. Upon His mercy and grace, Danareksa has been able to prepare and publish our first Sustainability Report for the year 2015.
This report complements the 2015 Annual Report of PT Danareksa (Persero), which contains information regarding the compliance with sustainability aspects, namely economic, environmental and social performance.
Maintaining Business Growth
The economic performance of the Company during 2015 faced many dynamic external factors, including slowing economic growth and the world economy that remained in crisis. In such conditions, it was crucial to maintain customer loyalty while continuing the effort to gain the confidence of new customers. Various strategies had to be established in line with the development of a dynamic investment climate.
The Company has always been committed to protecting the customers’ interests in investments, including customer data protection. Danareksa ensured that all issued products and services have been complemented with adequate information and support, to help customers understand every feature, benefit and risk of these products.The Company continued to improve services to customers by conducting surveys to determine the satisfaction level, as well as to gather their feedback and aspirations.
The survey is conducted periodically by an independent third party. The latest survey was conducted in 2015 with a score of 82.10 or ‘Satisfied’. The results of this survey identified that the aspect of ‘Service’ has become Danareksa’s advantage, however the aspect of ‘Product’ needed to be improved. It was a challenge for Danareksa given the increasingly intense competition in the financial services industry, particularly in the Indonesian capital market. Danareksa manages products and services with priority for the customers.
The pioneering spirit that has been in effect so far also manifests itself in the publication of the first mutual funds in Indonesia: sharia-based funds and US Dollar funds. The various available products and services are tailored to each client’s investment objective.
Preserving the Environment The issue of environmental preservation, including global warming phenomenon has become a global concern. The industrial sector and other business activities are required to make positive contributions to reduce global warming and preserving the environment. This also applies to the financial services sector, which is the main business of PT Danareksa (Persero).
As an SOE, Danareksa plays an active role as a sales agent for government investment products, such as retail bonds (ORI), retail sukuk (Islamic bond), SBR (Savings Bond Retail), and others, whereas the income from these investments, in addition to support the the State Budget is also used for environmental preservation and education purposes.
In addition, the Company also participated in preserving the environment through policies in reducing the volume of waste, which is mostly in the form of paper. Danareksa also took part in preserving biodiversity in the archipelago, by planting coral reefs, mangrove and nursery of Albizia chinensis.
Customer Satisfaction Index
82.10
M E S S A G E F R O M P R E S I D E N T D I R E C T O R
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Building Prosperity for All
Danareksa actively contributes in supporting the Government’s efforts to improve the welfare of the community through its programs. Since 1992, the Company has implemented Partnership and Community Development Program (PKBL), as well as the activities of corporate social responsibility (CSR).
Total funds for the Partnership Program reached Rp1.8 billion, with a total of 55 partners as beneficiaries comprising micro, small, and medium enterprises (MSMEs). Meanwhile, the funds for Community Development activities amounted to Rp697.55 million.
Until the end of 2015, the Company also has realized Rp528.97 million in funds for CSR activities. The funds were used to finance the program’s activities, which aimed to support economic independence and improving the community’s welfare.
The Company is also committed to providing welfare benefits to all employees, both in terms of compensation as well as other basic rights. As a professionally managed company, Danareksa provides equal opportunities to every employee to develop a career and eradicate practices of workplace discrimination.
Commitment To Future Sustainability
In the future, the demands on the compliance with sustainability aspects will become mandatory to all businesses. The Government of the Republic of Indonesia’s decision to support the achievement of Sustainable Development Goals (SDGs) reaffirmed the importance for the Company to address development of sustainability issues in the future.
It is not easy to achieve this goal, considering the activities of financial services do not have direct impact on the current sustainability issues. The Company may treat the sustainability issues both as a challenge and an opportunity for business development.
Fund Realization ofCorporate Social Responsibility
Total Funds forCommunity Development
Total Funds forPartnership Program
Rp528.97million
Rp697.55million
Rp1.8billion
M E S S A G E F R O M P R E S I D E N T D I R E C T O R
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Closing
The Board of Directors would like to extend our appreciation to all stakeholders who have given their support for the Company’s achievements in 2015. We would like to invite all stakeholders to strengthen cooperation and create clean, healthy and beneficial investment climate. Thus, the commitment to support the achievement of sustainable development can be realized.
From left to right: Bondan Pristiwandana, Marciano H. Herman, Heru D. Adhiningrat, Hoesen
Jakarta, April 2016
Heru D. Adhiningrat
President Director
M E S S A G E F R O M P R E S I D E N T D I R E C T O R
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PERFORMANCE OVERVIEW2015
ECONOMIC PERFORMANCE [G4-EC1]
ENVIRONMENTAL PERFORMANCE
Operating Revenues
Operating Income
Other Comprehensive Income
Comprehensive Income
Water Consumption
Paper Consumption
Power Consumption
Coral reef planting
Mangrove planting
Albizia chinensis planting
602,193
104,464
504,659
78,675
24,555
3,096
52,074
Rp Million
Rp Million
Rp Million
Rp Million
m3
Ream
KWh
Badul Island, Banten
Thousand Islands
Gunung Kidul, Yogyakarta
4,000 seeds
40,000 treesLand Area of 1 Ha
25,000 trees
Collaboration with WWF (World Wildlife Fund)
Collaboration with “Transformasi Hijau” community
Collaboration with SMEDC UGM (Small & Medium Enterprise Development Center, Gadjah Mada University)
607,225
117,672
96,026
77,360
23,095
3,612
49,725
378,446
43,312
(5,250)
23,089
17,238
3,096
47,042
Description
Description
Description
Unit
Unit
Location Total Remarks
2015
2015
2014
2014
2013
2013
2 0 1 5 A C H I E V E M E N T S
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SOCIAL PERFORMANCE
Number of MSME Partners
Accumulated Number of MSME Partners
Realization of Disbursed Funds
Accumulated Realization of Disbursed Funds
Number of Employees
Workplace Accidents
Customer Satisfaction Index
Education
Health
Environment
Infrastructure
Community Empowerment
Natural Disaster
Training, apprenticeship, marketing, promotions of partnership program
Total
55
1,346
1,815,000,000
26,960,000,000
378
0
82.10
15,000,000
115,000,000
80,298,750
195,000,000
0
20,000,000
272,250,000
697,548,750
Unit
Unit
Rp
Rp
People
Unit
%
36
1,291
1,173,000,000
25,145,000,000
378
0
78.10
0
20,000,000
75,000,000
182,500,000
0
0
0
277,500,000
41
1,255
1,205,000,000
23,972,000,000
377
0
76.09
8,328,281
0
0
0
0
0
0
8,328,281
Description
Description
Description
Description
Unit
Unit
Unit
2015
2015
2015
2015
2014
2014
2014
2014
2013
2013
2013
2013
Partnership Program
Employment and OHS
Customer Protection (Customer Satisfaction Index)
Community Development Program
Amount of Fund (Rp) Amount of Fund (Rp) Amount of Fund (Rp)
2 0 1 5 A C H I E V E M E N T S
* MSME - Micro, Small and Medium Enterprise
* OHS - Occupational Health and Safety
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THE FIRSTSUSTAINABILITYREPORT
PT Danareksa (Persero) or Danareksa published the 2015 Sustainability Report for the first time in conjunction with and complement the Annual Report. Both reports are used as materials in the general meeting of shareholders (GMS) in early June 2016. The reporting period covers the sustainability performance of the Company in the period from January 1 to December 31, 2015, covering economic, environmental and social aspects. [G4-28] [G4-29]
All information in this report was collected from the Head Office of the Company. There was no information from the branch offices. The consolidated financial statements covered economic performance of all Subsidiaries.
The Company will publish the Sustainability Report each year, in conjunction with the publication of Annual Report. [G4-17] [G4-30]
DEFINING MATERIALITY ASPECT [G4-18] [G4-19] [G4-20] [G4-21] [G4-23]
Material aspects in this report have been defined based on the results of focus group discussion (FGD) participated by the Company’s internal team on March 2, 2015 at Jakarta Head Office. The Company’s internal team was led by Corporate Secretary as an officer in charge of the Sustainability Report preparation. The FGD results of internal team were combined with assessment from external party consisting of 6 people who represented mass media, customers, and financial industry observers.
The results identified five materiality aspects were in ‘high’ category and two aspects in ‘moderate’ category, which became the main content and information in the Sustainability Report 2015. There was no restatement on change in material aspects and report boundary, considering this is the first report for the Company.
T H E F I R S T S U S T A I N A B I L I T Y R E P O R T
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Materiality Level
Material Aspects
Head OfficeJakarta
Branch Offices
Category
Scope of Reporting
Material Aspect Sustainability Topic
Impact on Stakeholders
Material Aspects
Material Aspect Boundaries [G4-20] [G4-21] [G4-23]
T H E F I R S T S U S T A I N A B I L I T Y R E P O R T
High
Moderate
Economy
Environment
Social
Environment
Social
Economic Performance
Water
Customer Protection
Community
Training
Energy
Employment
Government
Customer
Regulator
PT PEFINDO
Employee
Government
Community
Employee
Customer
Regulator
Government
Community
Employee
Customer
Government
Employee
Employee
Economic Performance
Water
Customer Protection
Community
Training
Energy
Employment
Economic value
Indirect Economic Impacts
Water Consumption
Grey Water Treatment
Product Information
Customer Satisfaction
Customer Protection & Data Security
Anti Corruption
Employee Education and Training
Energy Saving
Facilities For Employees
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STEPS OF DEFINING REPORT CONTENT
Defining report content is based on the Sustainability Reporting Guidelines of GRI G4. The steps conducted during the FGD are:
Step 1, identifying sustainability aspects that were relevant to the business characteristics of the Company and defining the boundary and scope of each aspect.
Step 2, prioritizing sustainability aspects to be reported.
Step 3, validating the material aspects that have become priority. The validation was approved by the Board of Directors as the Company’s governance official in charge of the preparation and publication of this report. [G4-48]
Step 4, reviewing the advice of stakeholders to be used as consideration in defining the report content next year, in accordance with the principle of stakeholder inclusiveness.
STEP 1
IDENTIFICATIONSTEP 2
PRIORITIZATION
STEP 4
REVIEW
STEP 3
VALIDATION
Topics >> Aspects >> Management Approach Disclosure + Indicators
Steps in Defining Report Content
Sustainability Context
Sustainability Context
Stakeholder Inclusiveness
Stakeholder Inclusiveness
Materiality Completeness
T H E F I R S T S U S T A I N A B I L I T Y R E P O R T
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DEFINING REPORT CONTENT AND QUALITY
This report applied the principles of defining the report content and quality in accordance with reporting principles of G4 guidelines.
Report Content Principles
Stakeholders InclusivenessFGD activities have been held with the involvement of internal and external stakeholders.
Sustainability ContextDanareksa has communicated information regarding sustainability performance with exploration of the issues relevant to the Company’s condition, particularly in running the ethical and responsible business.
MaterialityThe report emphasizes on the disclosure of material aspects relevant to the performance of Danareksa during 2015. Every aspect of the material presented is believed to have a significant impact on stakeholders.
CompletenessThe report presents the results of performance that gives fair and balanced representation of sustainability aspects that is supported by adequate documents on the performance.
Report Quality Principles
BalanceThe report presents the material aspects of sustainability performance, in the form of achievements and challenges, to keep the report transparent and balanced. ComparabilityImportant information on specific parts of this report included data from the period 2013 and 2014 as a benchmark for performance achievement in 2015.
AccuracyQuantitative and qualitative data presented in the report has been internally verified in accordance with the methods or procedures applicable in the Company.
TimelinessThe report is presented in accordance with performance reporting fiscal year and published together with the Annual Report that are used at the GMS as the material to make strategic decisions.
Clarity The information in this report is presented in narration, tables, diagrams and graphics to be easier for the readers to understand.
ReliabilityManagement leadership are involved and approved of the reliability of all information in this report. No restatement of errors in presentation in the previous report. [G4-22]
Inquiries related to this report can be addressed to: [G4-31]
Fattah HidayatVP Corporate Secretary
Danareksa BuildingJl. Medan Merdeka Selatan 14Jakarta 10110, IndonesiaTelephone : (021) 29-555-777, (021) 29-555-888Facsimile : (021) 350-1712website : www.danareksa.comemail : [email protected]
T H E F I R S T S U S T A I N A B I L I T Y R E P O R T
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M A I N TA I N I N G N AT I O N A L E C O N O M I C G R O W T H
[ECONOMIC DEVELOPMENT]
2015 was a year of change for the Company. Various economic policy packages issued by the Government boosted the optimism for the national economic growth and increased the businesses, including in the capital market in Indonesia. With optimal business management, Danareksa managed to record a net profit of 157.16% of the amount that has been set in the 2015 budget.
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M A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T H C R E A T I N G E C O N O M I C V A L U E
CREATINGECONOMIC VALUE
Reason for Importance
Economic performance is the sustainability foundation to strengthen Danareksa’s performance
Policies
Vision and Mission, Corporate Work Plan & Budget (RKAP), and Key Performance Indicator (KPI)
Specification
To be the preeminent, preferred and trusted institution in the financial services industry
Commitments
1. Referring to International Financial Reporting Standard
2. Referring to Financial Accounting Standard Statement or PSAK (2009 Revision) and other relevant PSAK
3. Referring to Regulations of Financial Service Authority (OJK) and BAPEPAM/LK
4. Referring to Regulations of Ministry of SOEs
Responsibility
Finance Director
Resources
1. Funds in accordance with “RKAP” 2015
2. Availability of an accounting & budgeting system that supports the recording of financial performance
3. Independent auditor of Public Accounting Firm Purwantono, Sungkoro & Surja, member of Ernst & Young (EY) International
[G4-DMA]
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M A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T H M A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T HC R E A T I N G E C O N O M I C V A L U E
UNITED STATES ECONOMIC CONDITIONS
The economy in the US remained in a period of expansion that continues to show positive growth. This expansion has created jobs that caused the unemployment rate continue to decline from 10% in October 2009 to 5% in December 2015.
The economic recovery prompted the US Central Bank (The Fed) to make normalization in late 2015 with the policy of raising interest rates after ending the policy of Quantitative Easing (QE) in 2014. This policy change caused market volatility, both in the exchange rates and capital market.
However the Fed’s interest rate increase may not necessarily continue, given the economic recovery has not been fully strong, inflation remains low and the condition of the world economy is still relatively unstable.
EUROPEAN ECONOMIC DEVELOPMENT
After surviving the economic crisis in 2012, European economic recovery slowed since the second quarter of 2014, due to the geopolitical crisis in Ukraine and deflationary tendencies in the European region.
Therefore the European Central Bank (ECB) has loosened its monetary policy in the form of low interest rates and Quantitative Easing (QE). The loose monetary policy has had a positive impact on the capital markets in the emerging markets, including Indonesia.
The most recent macro-economic data such as LEI, IKK, EPE and other indicators showed an improvement in the economic recovery in the European region, after having been once constrained during political turmoil in Greece in July 2015.
INDONESIAN ECONOMIC DEVELOPMENT: INTEREST RATES AND INFLATION
Indonesia’s economy throughout 2015 grew around 4.79% (5.02% in 2014). At the end of 2015, the BI rate was at 7.50% (7.75% in 2014). Inflation in 2015 was at 3.35% (8.36% in 2014).
During 2015, change in interest rate policy decision was only made once by Bank Indonesia on February 17, 2015, by lowering the BI rate by 25 bps to 7.50%, Deposit Facility rate down 25 bps to 5.50% and Lending Facility remained at the level of 8.00% effective from February 18, 2015.
The cumulative inflation (January to December) in 2015 was at 3.35%.
Bank Indonesia believed that the approval of Revised State Budget 2015, fiscal stimulus packages and measures of structural reform policy undertaken by the Government, will be able to spur economic growth.
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PKBL Implementation
SME Supplier Priority
Mangrove Planting on Rambut Island
Paper use reduction
Introduction of capital market products through visits to several universities
Lecture on subjects with capital market themes
Economy
Environment
Community
Aspect Form of Initiative
INVESTMENT FOR COMMUNITY [G4-EC8]
Danareksa has been contributing to the community’s welfare improvement by conducting several activities that are part of the Company’s core business. The activities are conducted with considering aspects of economic system improvement, environmental rehabilitation and contribution to the community welfare.
The Company conducted activities of Partnership and Community Development Program (PKBL) in East Java, Banten, Jakarta and Yogyakarta. Total allocated and disbursed funds amounted to Rp2.5 billion. The funds were used for the development of small businesses (Partnership Program) as well as natural disaster relief, education and training, places of worship, public facilities and infrastructure, health promotion, the environment and poverty alleviation.
The partnership program is implemented by the Company in cooperation with the Community Empowerment Organization. The targeted communities in the partnership program implementation are cooperative, artisans and small vendors. In addition, for the Community Development Program, the Company cooperates with Non-Governmental Organizations and communities in environmental, religious and socio-economic fields.
PKBL implementation is managed by PKBL Unit under the supervision of Corporate Secretary who represents the management to establish communication with stakeholders, and reports to the President Director. PKBL implementation is disclosed to the stakeholders by publishing PKBL Annual Report. [G4-35] [G4-36] [G4-37]
1,815,000,000
697,548,750
528,971,204
3,041,519,954
1,173,000,000
277,500,000
540,597,200
1,991,097,200
1,205,000,000
8,328,281
967,601,457
2,180,929,738
Description
Partnership Program (PK)
Community Development Program (BL)
CSR Program
Total
2015 2014 2013
Total Disbursed Funds for Partnership, Community Development and CSR Programs (in full rupiah)
M A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T H C R E A T I N G E C O N O M I C V A L U E
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M A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T H
The Company has always been responsible for each financial investment product and financial service in the capital market for the customers.
PRODUCT AND SERVICE RESPONSIBILITY [G4-PR3]
All investment products issued by the Company are always complemented with information in the form of prospectus. The prospectus will help customers to get information about the advantages and risks of the product. The Company provides the advantages and risks of each product comprehensively for potential customers to have complete information before determining and making decision on an investment. The prospectus contains information, including on the duration of investment product, investment procedures, return on investment, product advantages, the risk of the product, and the underwriter of the product. The Company is committed to provide accurate information in each prospectus.
As a result, the Company during 2015 did not receive any complaints over suspected misinformation in the prospectus, both from customers and regulator. [G4-PR4]
Danareksa is also the sales agent of investment products issued by the Government, for the financing of infrastructure development, education and environmental management. The products are Indonesian Retail Bonds (ORI), Retail Islamic Bonds (Sukuk) and Savings Bond Retail (SBR).
RISK MANAGEMENT [G4-2] [G4-14]
Risk monitoring on the Company’s business is carried out by the Division of Risk Management & SOP through the Enterprise Risk Management (ERM), established in 2014. The implementation of ERM refers to the guidelines of the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and ISO 31000. The ERM development continues in line with the development of products and service coverage of Danareksa.
To ensure risk control, the Company’s operational activities are monitored by the Internal Audit Division concerning risk based audit, as well as the Division of Operations that carries out daily transactions in accordance with OJK regulation No. 17/POJK.03/2014 on “Implementation of the Integrated Risk Management for Financial Conglomerate”. Risk management is thoroughly conducted within Danareksa Group, including the Parent Company and all subsidiaries.
MAKING CUSTOMER ASTOP PRIORITY [G4-PR5]
As a leading financial services provider in Indonesia, the Company continues to improve services to customers. Each year the Company conducts a survey to determine the level of customer satisfaction on products, services and value provided. The results of customer satisfaction surveys have continued to increase year after year, as shown in the chart below. In 2015, the survey was conducted by Frontier Consulting Group with the result score of 82.10, or ‘Satisfied’. The results indicated that the service aspect was the Company’s strength according to the customers. The level of customer satisfaction on Danareksa products remained high, although the score was slightly below the service aspect. Nevertheless, the spirit of innovation in the units related to product development lives on, to continue providing products that meet the dynamic of customer needs development.
MAINTAINING CUSTOMER LOYALTY
2015 2014 2013
Customer Satisfaction Index
80
-
60
-
40
-
20
-
0
82.1
0
78.1
0
76.0
9
M A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T HM A I N T A I N I N G C U S T O M E R L O Y A L T Y
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UPHOLDING THE CODE OF CONDUCT
ETHICS AND INTEGRITY [G4-56]
The Company has a Code of Conduct that contains system of values, business ethics, work ethic, commitment, and enforcement of the Company’s rules. The Code of Conduct applies to the Board of Commissioners, Board of Directors and all employees of the Company, its subsidiaries and affiliates in running the business and other activities, as well as interacting with stakeholders. The Code of Conduct was established based on the Board of Directors’ Decree No: KD-38/027/DIR dated August 29, 2014 on Danareksa Code of Conduct.
The Company disseminates the Code of Conduct through booklet, Company website, email distribution and other media. Each official and employee is obliged to sign a statement of compliance with Danareksa Code of Conduct. The compliance statement is periodically renewed.
WHISTLEBLOWING SYSTEM (WBS) [G4-58]
The Code of Conduct application and implementation is supported by the violation reporting system or whistleblowing system (WBS). The establishment of WBS refers to the Joint Decree of the Board of Directors and Board of Commissioners No: KD-37/039/DIR and PER-01/DK-DR/XI/2013, dated November 29, 2013 on Reporting Policy Over Alleged Irregularities of PT Danareksa (Persero) and Subsidiaries.
The report of the violation can be submitted through written letter addressed directly to the Ombudsman or email to the address: [email protected].
The Company provides protection to all whistleblowers that submit reports on alleged violations and is committed to follow up the reports.
Until the end of 2015, the Company did not receive any reports of alleged Code of Conduct violations at PT Danareksa (Persero) and Subsidiaries.
U P H O L D I N G T H E C O D E O F C O N D U C T
Description on the key points of Danareksa Code of Conduct are presented in the Annual Report 2015 of PT Danareksa (Persero).
M A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T H
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UPHOLDING THE CODE OF CONDUCT
U P H O L D I N G T H E C O D E O F C O N D U C TM A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T H
CUSTOMER PROTECTION AND TRANSACTIONDATA SECURITY
Pursuant to the Financial Services Authority (OJK) No: 1/POJK.07/2013 on Consumer Protection of Financial Services Sector, the Company is required to protect the customer’s interests in investing. This includes the protection of customer data use.
In the OJK regulation, which have also been implemented by Danareksa, consumer protection on financial service business players’ behavior includes transparency, fair treatment, reliability, confidentiality and security of consumer data/information and the handling of complaints/consumer dispute resolution that is simple, fast and affordable.
Recording activities of the customers’ stock and bond transactions in Danareksa are implemented by the Division of Capital Market Operations (CMO), while recording of transactions in Mutual Funds is implemented by the Division of Investment Management Operations (IMO). Both divisions also carry out the management of customer data, including maintaining the security of customer data from being misused by the other party.
Periodically, CMO and IMO divisions submit customer transaction activity reports. Danareksa advises customers to receive these reports in the form of soft copy or a PDF file that are sent to their respective email addresses.
In addition, to maintain the security of customer data, the customers may at any time view the status, activities and history of their transactions through available electronic channel (e-channel) of Danareksa.
The Company also provides a channel for customer complaints on service and products marketed through the following mechanism [G4-PR4]:
During 2015, the Company did not receive grievances or complaints over alleged leaks, theft or misuse of customer data, submitted by the customers or regulator, such as the Financial Services Authority and the Indonesia Stock Exchange. [G4-PR8] [G4-PR9]
1500 688
[email protected] [email protected] [email protected]
www.danareksa.com
Call Center
Website
Media Description
U P H O L D I N G T H E C O D E O F C O N D U C T M A I N T A I N I N G N A T I O N A L E C O N O M I C G R O W T H
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P R E S E R V I N G T H E G R E E N E A R T H[ENVIRONMENTAL MANAGEMENT]
Danareksa is committed to increasing positive contribution to the earth, including through the control of use of water and paper waste , energy saving, and biodiversity preservation.
Danareksa also encourages customer awareness to help preserve the environment through investment products such as Retail Government Bond (ORI), Retail Sukuk and Savings Bond Retail (SBR) with part of the profits are used to fund educational equity and environmental preservation.
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Reason for Importance
Danareksa is committed to increase efficiency in daily business activities through the control of use of water and paper waste, energy saving, and biodiversity preservation.
Danareksa also encourages customer awareness to preserve the environment through investment products such as Retail Government Bond (ORI), Retail Sukuk and Savings Bond Retail (SBR).
Specification
Utilization of used paper
INCREASINGEFFICIENCY
Commitments
1. Referring to Law No. 32 of 2009 regarding Environmental Protection and Management
2. Referring to ISO 14001
Target
Raising employee awareness in efficient and effective use of water, paper, power and other resources.
Executor
This effort is coordinated by the General Affairs Division and followed by all employees and management of Danareksa.
P R E S E R V I N G T H E G R E E N E A R T H I N C R E A S I N G E F F I C I E N C Y
[G4-DMA]
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P R E S E R V I N G T H E G R E E N E A R T H
WATER USE
Water used in the Head Office is mostly originated from the water company’s supply and used for domestic purposes. Only a small portion of water is originated from groundwater, which is withdrawn through a drilled well. [G4-EN8]
The use of groundwater using drilled well has been conducted since 2015 for watering the plants in the garden at Danareksa Building in anticipation of long drought due to climate change. Investments to make and operate the drilled well did not give a significant impact on the financial performance of the Company. [G4-EC2]
The volume of water use is calculated based on the recorded figure of meter in the water channel pipe of the water company and shallow pump. The calculation is usually conducted for a period of one year, except for the operation of drilled well because it does not have measuring meter equipment.
Greywater from domestic use is contained in a special pond in Danareksa Building. The pond is used as a water treatment facility with a simple method. The greywater that has been treated, is channeled into sewers that surround the head office, and does not directly discharged into the water bodies. Thus, there were no disturbances to the existing biodiversity in the water bodies. [G4-EN22]
Meanwhile, water used for watering plants in the garden of Danareksa Building, is entirely reabsorbed into the ground. The Company ensures no greywater from watering plants is discharged into water bodies around the Head Office, thus there is no disturbance to biodiversity. [G4-EN22]
Water Company
Groundwater
24,555
N/A
m3
m3 not yet used
23,095 17,238
Water Source Unit 2015 2014 2013
Uses of Water By Source [G4-EN8]
P R E S E R V I N G T H E G R E E N E A R T HI N C R E A S I N G E F F I C I E N C Y
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ENERGY CONSUMPTION AND SAVING [G4-EN3, G4-EN6]
The main energy source used by the Company is power supplied by state power company PT PLN (Persero). The energy consumption is calculated based on the power used in one year according to the figure recorded on the power meter. The power amount is then converted into energy unit (gigajoule) based on conversion value according to the GRI 3.1 table.
Water and power consumption in 2015 increased compared to 2014. This was due to increased activities of the employees at the Company’s Head Office.
Another type of energy used by the Company is fuel (BBM) for operational vehicles. The energy consumption is calculated based on the volume of fossil-fuel consumption in a year and then converted into energy unit (gigajoules) based on conversion value according to the GRI 3.1 table.
Total fuel consumption of operational vehicles at the Head Office in 2015 reached 61,960 liters, down 17.40% compared to fuel consumption in 2014 of 75,010 liters. This decrease was due to the implementation of limitations on the use of operational vehicles. Another factor was the transfer of operational vehicle management from each division to the Division of General Affairs. Thus, monitoring of vehicle use can be improved and more efficient.
In line with the Government’s energy efficiency program, during 2015 the Company has implemented various energy saving programs, including: [G4-EN6]
1. Disseminating efficient use of power to all employees
2. Turn off lights when not in use at particular hours.
3. Making a schedule for power use on the machines that use power.
KWH
GigaJoule
Liter
GigaJoule
52,074
187.47
61,960
1.52
49,725
179.01
75,010
1.87
47,042
169.35
N/A
N/A
Description
Description
2015
2015
2014
2014
2013
2013
Total Power Consumption [G4-EN3]
Total Fuel Consumption of Operational Vehicles at Danareksa Head Office [G4-EN3]
P R E S E R V I N G T H E G R E E N E A R T H I N C R E A S I N G E F F I C I E N C Y
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P R E S E R V I N G T H E G R E E N E A R T H
Planting of Coral Reefs, Mangrove and Albizia chinensis
By the end of 2015, the Company has made the efforts to rehabilitate coral reefs, Mangrove (Rhizophora racemosa) and Albizia chinensis planting: [G4-EN13]
1. Transplantation of coral reefs on Badul Island with 4,000 seeds
2. Mangrove planting in the area of Thousand Islands, which reached 40,000 trees or in an area of approximately 1 Ha.
3. Albizia chinensis tree planting in Gunung Kidul Regency, Yogyakarta, with a total of 25,000 trees.
Coral reefs are one of the main components of coastal and marine resources, in addition to the mangrove forest and seagrass beds. In addition to their function in tourism, especially marine tourism, coral reefs are also useful as home for fish and barrier from coastal erosion caused by sea tides and waves as well as a source of biodiversity; whereas Indonesia is home to around 15% of the world’s coral reefs, and rich in aquatic biota.
Similarly, the mangroves are amassed to form the mangrove forest, which is useful as coastal protection.
Danareksa in cooperation with environmental organizations carry out activities in the environmental sector as described in the table on this page.
BIODIVERSITY
Coral reef planting
Mangrove planting
Albizia chinensis tree planting
Badul Island,Banten
Thousand Islands
Gunung Kidul, Yogyakarta
4,000 seeds
40,000 trees Land Area of 1 Ha
25,000 trees
Collaboration with WWF (World Wildlife Fund)
Collaboration with Transformasi Hijau community
Collaboration with SMEDC UGM(Small & Medium Enterprise Development Center, Gadjah Mada University)
Descriptions Locations Total (up to 2015) Remarks
P R E S E R V I N G T H E G R E E N E A R T HB I O D I V E R S I T Y
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HANDLINGWASTE [G4-EN23]
In addition to the greywater from domestic uses, the Company also produces paper waste from operating activities. The volume of paper waste generated by the Company in 2015 was 3,096 reams.
Paper waste is managed in the following methods:
� Utilization of paper that can be reused.
� Recycling of used non-confidential paper. Recycling involved a third party who has the permit from the Ministry of Environment and Forestry.
� Making use of digital administration and documentation system to reduce paper use.
� Using concrete block and grass block for water infiltration and environmentally friendly use.
Until 2015, the Company has managed to control the use of paper that resulted in reduced volume of generated paper waste.
The waste of used paper is managed through recycling by involving other party as the operator. The waste of used non-confidential paper is sent to designated party for recycling.
By the end of 2015, the Company had not calculated the volume of used paper waste that has been recycled by the designated third party. Danareksa estimated the recycled used paper reached approximately 50%.
Ream 3,096 3,612 3,096
Unit 2015 2014 2013
Total Use of Paper
+16.67%-14.29%
P R E S E R V I N G T H E G R E E N E A R T H H A N D L I N G W A S T E
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Total Use of Paper
P R E S E R V I N G T H E G R E E N E A R T H
E N H A N C I N GC O M P E T E N C I E S
[HUMAN RESOURCES COMPETENCE MANAGEMENT]
Human resources are the main assets of Danareksa. Accordingly, the Company is committed to improving employee competencies through training to provide the best services.
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 5 4 1
DIVERSITY IN ONE GOAL
Reason for Importance
Competent human resources are major asset for Danareksa. Therefore, the Company is committed to enhancing the competencies of employees through training, in order to provide the best services to the customers. The Company also continues to maintain a healthy, convenient and safe working atmosphere to achieve maximum performance.
Policies
1. Company Vision and Mission2. Corporate Annual Plan & Budget
and Key Performance Indicator3. Integrity Pact4. Collective Labor Agreement
Resources
1. Funds in accordance with Corporate Annual Plan & Budget
2. Employees who have undergone training
3. Health, Safety and Environment Function
Commitments
1. Referring to Law No.1 of 1970 regarding Occupational Safety
2. Referring to Government Regulation No.50 of 2012 regarding OHS Implementation
3. Referring to OHSAS 18001:2007
Responsibility
Human Capital & General Affairs Director
E N H A N C I N G C O M P E T E N C I E S D I V E R S I T Y I N O N E G O A L
[G4-DMA]
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E N H A N C I N G C O M P E T E N C I E S
EMPLOYMENT
Employment relation is stipulated in the Collective Labor Agreement (PKB), which is prepared and agreed upon by the management and employees through Labor Union, referred to as Danareksa Club. The number of employees who become union members is 220 people or 64% of total permanent employees of the Company. [G4-HR4] [G4-11]
The PKB shall protect all employees of the Company. PKB is used as common reference in the resolution of any industrial dispute. During 2015, there were no complaints over industrial dispute. [G4-LA11]
By the end of 2015, the number of employees of the Company was 378 people, including 47 new employees or 12.43% of total employees. [G4-LA1]
[G4-HR5]
In addition there were 43 employees or 11.38% of total employees have left the Company. Most of them were due to retirement, while the remainders were due to various reasons. [G4-LA1]
The Company provides various benefits and facilities according to the employment status. All employees at the Head Office and branch offices receive the same facilities. [G4-LA2]
Total New Employees in 2015 [G4-LA1]
Employee Facilities and Benefits [G4-LA2]
Number of Employees Leaving the Company in 2015 [G4-LA1]
Placement
Reason
Male
Male
Female
Female
Total
Total
Head Office
Branch Office
Subsidiaries
Total
Retirement
Resignation
End of Contract
Total
16
0
6
22
3
14
1
18
11
0
14
25
4
18
3
25
27
0
20
47
7
32
4
43
Life Insurance
Health Benefit
Disability and Invalidity Allowance
Maternity Leave
Pension Fund
Stock Option
Religious Holiday Allowance
Leave Allowance
Bereavement Allowance
Employee Recognition Allowance
Secretary Allowance
Branch Manager Allowance
Available
Available
N/A
Available
Available
N/A
Available
Available
Available
Available
Available
Available
N/A
Available
N/A
Available
N/A
N/A
Available
Available
Available
N/A
Available
Available
Permanent Employees Non-Permanent Employees
Type of Facility and Benefit Employment Status
E N H A N C I N G C O M P E T E N C I E SD I V E R S I T Y I N O N E G O A L
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DEVELOPINGFOR GROWTH
The Company continuously develops competencies and skills of employees through training programs.
In 2015 a total of 12,750 hours of training have been implemented, participated by 216 female employees and 259 male employees at all levels of management.
During 2015, total average training hours per employee was 26.90 hours with various training programs that have been implemented, including special inhouse training of IDP (Individual Development Plan), general inhouse training, domestic public training and overseas public training. [G4-LA9]
Number of Employee Training By Gender [G4-LA9]
Number of Employee Training By Position [G4-LA9]
IDP Special Inhouse Training
General Inhouse Training
Domestic Public Training
Overseas Public Training
Total
Management Trainee
Officer
Unit Head
Division Head
Director
Total
123
67
60
9
259
7
179
35
32
6
259
96
62
57
1
216
6
174
20
14
2
216
7,850
1,814
2,838
280
12,782
1,500
8,250
1,244
1,618
170
12,782
35.84
14.06
24.25
28.00
26.90
115.38
23.37
22.61
35.17
21.25
26.90
Training Type
Job Rank
Male Employee
Male Employee
FemaleEmployee
FemaleEmployee
TrainingHours
TrainingHours
Average Training Hours
Average Training Hours
D E V E L O P I N G F O R G R O W T HE N H A N C I N G C O M P E T E N C I E S
D A N A R E K S A | L A P O R A N K E B E R L A N J U T A N 2 0 1 54 4
E N H A N C I N G C O M P E T E N C I E S
Training is also provided to employees who will reach the retirement age of 56 years old. In 2015, there were three employees who have retired and received training. The training materials included management of basic cargo and export & import, as well as photography classes on landscape & photoshop. [G4-LA9]
Each year the Company performs an assessment on the performance of each employee. The assessment is conducted by the Human Capital Division through the achievement of Key Performance Indicators (KPI). The final results of assessment are used to determine the employees’ career development. [G4-LA11]
HUMAN RESOURCES AS COMPANY ASSET [G4-LA6, G4-LA8]
The Company has established occupational health and safety (OHS) standard for all employees.
Some of the policies and measures that have been taken to support OHS compliance and implementation, including regular medical check up, allowance for glasses, reimbursement for outpatient care, and insurance for hospitalization.
The commitment to OHS implementation is also realized by including OHS-related clauses in PKB.
The OHS compliance and implementation has prevented the Company from facing cases of fatal workplace accidents and occupational diseases during 2015.
SECURITY PRACTICES [G4-HR7]
Security officers are very important for the Company due to the type of business activities of Danareksa. Currently all security officers are outsourced personnel and 100% have received certification of competence. They are expected to be aware and capable of upholding human rights in carrying out their duties.
The security officers who do not have a certificate, the Company has an initiative to provide certification education through training providers. The Company’s spending for the certification education expenses will be borne by outsourcing agency.
Employee Career Development 2015[G4-LA11]
Description Male Female Total
Promotion
Rotation/Transfer
Demotion
Total
35
30
0
65
29
42
0
71
64
72
0
136
BPJS Employment
Life and Health Insurance
Employee Leave Rights
Article 27
Article 28
Article 33
Articles in PKB OHS Aspects
D E V E L O P I N G F O R G R O W T H
OHS Aspects in PKB [G4-LA8]
E N H A N C I N G C O M P E T E N C I E S
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STAKEHOLDERS
By the end of 2015, the Company has not formally conducted stakeholder identification. However, the stakeholders have been identified on the basis of interaction that has been built over time and the proximity that is mutually influential. [G4-25]
Approach To Stakeholders [G4-24] [G4-26] [G4-27]
General Meeting of Shareholders
CSR & PKBL Programs
� Coordination meeting� Submission of reports
� Establishment of Labor Union� Meeting with
management
� Gatherings� Delivery of reports� Customer Satisfaction
Survey
Shareholders
Regulators: Financial Services Authority and Indonesia Stock Exchange
Employees
Customers
Community
At least twice a year
As Required
As Required
At least once a year during gathering or as required
As Required
� Approval of Financial Statements� Approval of Corporate Work Plan and Budget
� Processing business license and regulation in financial services
� Coordination related to the issuance of bonds and other securities
� Guarantee of freedom of association and speech� Occupational health and safety assurance� Equality, welfare and clarity on career path
� Performance information� Market update � Introduction of new products, services to
customers
� Social and community assistance� Empowerment assistance
Engagement Method Meeting Frequency Topics
S T A K E H O L D E R S
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S T A K E H O L D E R S
CORPORATE GOVERNANCESTRUCTURE
In accordance with Law (UU) No.40 of 2007 regarding Limited Liability Company, the governance structure of the Company consists of the General Meeting of Shareholders (GMS), the Board of Commissioners and Board of Directors. [G4-34]
BOC AND BOD REMUNERATION
Remuneration of the Board of Commissioners and Board of Directors is determined by the Shareholders based on the Board of Directors’ proposals with approval from the Board of Commissioners, taking into account the performance of the Board of Directors and Board of Commissioners. The remuneration is set based on Minister for SOEs Regulation No. PER-4/MBU/ 2014 dated March 10, 2014 on Guidance for Remuneration Determination of Board of Directors, Board of Commissioners and Advisory Board of SOEs. This report did not include information on remuneration ratio of the Board of Commissioners and Board of Directors to the average amount of compensation received by employees. [G4-52, G4-54, G4-55]
PREVENTION EFFORT AND GCG EVALUATION
In the prevention effort and evaluation of GCG, the Company adopted the national and international standards. [G4-14, G4-15]
The Company provides access to shareholders and other stakeholders, to obtain information on the implementation of sustainable governance. [G4-49, G4-50]
ANTI CORRUPTION [G4-SO4]
The Company supports the policy of the Ministry of State-Owned Enterprises (SOEs) on the obligation to submit Wealth Report of State Officials (LHKPN). The Company ensures none of the Company’s officials is charged with suspicion of committing corruption, and other crimes related to invalid and untruthful information in LHKPN.
The Company has also applied the gratification prohibition, which is stipulated in the Decree of Board of Directors No. KD-38/027/DIR on the Code of Conduct of PT Danareksa (Persero). Supervision over gratification prohibition is carried out by the Corporate Secretary Function and reports to the Board of Directors.
Through the Internal Audit Function and the Internal Audit Unit, the Company also conducts supervision and examination to all units. The results of supervision and examination conducted during 2015, found no functions were prone to indication of abuse of authority.
SUSTAINABLEGOVERNANCE
Description of GMS implementation and the Structure of the Board of Commissioners and Board of Directors in 2015, including the resolutions of GMS and other matters, are presented in 2015 Annual Report of PT Danareksa (Persero). [G4-34, G4-38, G4-39, G4-40, G4-43, G4-44]
Description of remuneration of the Board of Commissioners and Board of Directors is presented in 2015 Annual Report of PT Danareksa (Persero). [G4-51, G4-53]
Description of Corporate Governance is presented comprehensively in the Annual Report 2015, or can be accessed via :http://www.danareksa.com/GCG/GCG.html
S U S T A I N A B L E G O V E R N A N C E
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CROSS REFERENCE OF GRI G4 CONTENT INDEX AND ANNUAL REPORT 2015 [G4-32]
Strategy and Analysis
Organizational Profile
Material Aspects and Boundaries
Stakeholder Engagement
StandardDisclosure
Description Cross Reference of Sub-chapter in the Annual Report 2015
Page(s) in English Section
GENERAL STANDARD DISCLOSURE
G4-1
G4-2
G4-3
G4-4
G4-5
G4-6
G4-7
G4-8
G4-9
G4-10
G4-11
G4-12
G4-13
G4-14
G4-15
G4-16
G4-17
G4-18
G4-19
G4-20
G4-21
G4-22
G4-23
G4-24
G4-25
G4-26
G4-27
Statement from the Board of Directors
Description of Key Impacts, Risks, and Opportunities
Name of the Organization
Brands, Products, and Services
Location of Headquarters
Number of Countries Where the Organization Operates
Shareholding and Legal Form
Markets Served
Scale of Organization
Number and Composition of Employees
Employee Protected under Collective Labor Agreement (PKB)
Organization’s Supply Chain
Organization’s Significant Changes
Precautionary Approach through Risk Management
Compliance with External Principles and Initiatives
Membership in Associations
List of Entities
Process for Defining Report Content andBoundaries
List of Material Aspects
Boundary of Material Aspects within the Organization
Boundary of Material Aspects Outside the Organization
Restatement
Significant Changes of Reporting
List of Stakeholders
Basis for Identification and Selection ofStakeholders
Process of Approach to Stakeholders
Key Topics and Response of the Organization
Board of Directors Report
Board of Directors Report, Organ/Committee Under BOD
Company’s Identity
Company’s Identity
Company’s Identity, Company’s Network
Company’s Network
Company’s Identity
Line of Business
Company’s Identity, Financial Review
Human Capital
Human Capital
Company’s Identity, Human Capital
N/A
Organ/Committee Under BOD
Awards and Certifications
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Corporate Secretary, Access to the Company’s Data and Information
N/A
17
17, 31
4
4
4, 8
8
4
6
5
10, 11
43
12
12
31, 47
12, 47
9
22
22
22
22, 23
22, 23
25
22, 23
46
46
46
46
C R O S S R E F E R E N C E O F G R I G 4 C O N T E N T I N D E X A N D A N N U A L R E P O R T 2 0 1 5
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C R O S S R E F E R E N C E O F G R I G 4 C O N T E N T I N D E X A N D A N N U A L R E P O R T 2 0 1 5
Report Profile
Governance
Ethics and Integrity
StandardDisclosure
Description Cross Reference of Sub-chapter in the Annual Report 2015
Page (s)
G4-28
G4-29
G4-30
G4-31
G4-32
G4-33
G4-34
G4-35
G4-36
G4-37
G4-38
G4-39
G4-40
G4-43
G4-44
G4-48
G4-49
G4-50
G4-51
G4-52
G4-53
G4-54
G4-55
G4-56
G4-58
Reporting Period
Date of Most Recent Previous Report
Reporting Cycle
Contact
GRI Content Index
Assurance
Governance Structure
Delegation of Authority on Economic, Environmental, and Social Topics
Appointment of Executive Officer for Activities on Economic, Environmental, and Social Topics
Process for Consultation between Governance Officer and Stakeholders
Composition Governance Officers
Governance Officers and Executive Officers
Nomination and Selection of Governance Officers
Development of Knowledge on Economic, Environmental and Social Topics for Governance Officers
Performance Evaluation Process of Governance Officers
Report Approval
Communication to Governance Officers
Total Number of Concerns to Governance Officers and Their Solutions
Remuneration Policy
Remuneration Determination Process
Stakeholder Engagement in Remuneration Determination
Remuneration Ratio
Percentage of Remuneration Increase Ratio
Values, Principles, and Norms of the Organization
Reporting of Concerns about Unethical or Unlawful Behavior
N/A
N/A
N/A
N/A
N/A
N/A
Organizational Structure and Senior Officers, GCG Structure
Corporate Social Responsibility toward Community/Partnership and Community Development Program
Corporate Social Responsibility toward Community/Partnership and Community Development Program
Implementation of General Meeting of Shareholders
GCG Structure
GCG Structure
GCG Structure
GCG Structure
GCG Structure
N/A
N/A
N/A
GCG Structure
GCG Structure
GCG Structure
GCG Structure
GCG Structure
Vision & Mission, Code of Conduct
Whistleblowing System
22
22
22
25
48, 49
49
14, 47
30
30
30
47
47
47
47
47
24
47
47
47
47
47
47
47
13, 32
32
C R O S S R E F E R E N C E O F G R I G 4 C O N T E N T I N D E X A N D A N N U A L R E P O R T 2 0 1 5
The Sustainability Report has opted the level of compliance with material aspects in accordance-core. Therefore, the indicators were adapted to the predetermined material aspects, availability of data, and sustainability performance. The Company did not seek assurance for this report. [G4-32, G4-33]
The stakeholders are expected to read the 2015 Annual Report of PT Danareksa (Persero) to obtain comprehensive information through page reference of the Annual Report in the table below. The Annual Report is also expected to include the Sustainability Report to provide information, particularly on social and environmental performance.
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Material Aspect: Economic Performance
Material Aspect: Energy
Material Aspect: Water
Human Rights
Material Aspect: Employment
Material Aspect: Customer Protection
Material Aspect: Community
G4-DMA
G4-EC1
G4-EC2
G4-EC8
G4-DMA
G4-EN3
G4-EN6
G4-EN8
G4-EN13
G4-EN22
G4-EN23
G4-HR4
G4-HR5
G4-HR7
G4-DMA
G4-LA1
G4-LA2
G4-LA6
G4-LA8
G4-LA9
G4-LA11
G4-PR3
G4-PR4
G4-PR5
G4-PR8
G4-PR9
G4-SO4
Management Approach Disclosure
Direct Economic Value Generated and Distributed
Financial Implications Due To Climate Change
Indirect Economic Impact
Management Approach Disclosure
Energy Consumption within the Company
Energy Consumption Reduction
Total Water Withdrawal by Source
Habitat Protection or Restoration
Total Water Discharge by Quality and Destination
Type of Waste and Disposal Method
Support to Freedom of Association
Child Labor
Security Personnel Trained in Human Rights
Management Approach Disclosure
Total Number of New Employees and Turnover Rate
Benefits for Employees
Types and Rates of Workplace Accidents
OHS Topics Covered in Collective Labor Agreement
Average Training Hours Per Employee Per Year
Percentage of Employees Receiving Performance Assessment
Information of Products and Services
Total Number of Incidents of Non-compliance Concerning Product Information
Consumer Satisfaction Index
Complaints regarding Breaches of Customer Privacy
Fines for Non-compliance with Regulations concerning Products and Services
Communication and Training on Anti-corruption Policies and Procedures
N/A
Financial Review
N/A
Corporate Social Responsibility toward Community/Partnership and Community Development Program
N/A
N/A
Corporate Social Responsibility toward Environment
N/A
Corporate Social Responsibility toward Environment
N/A
N/A
Human Capital
N/A
Human Capital
N/A
Human Capital
Human Capital
Human Capital
N/A
N/A
Human Capital
Corporate Social Responsibility toward Consumers
Corporate Social Responsibility toward Consumers
Human Capital
N/A
N/A
N/A
28
20
37
30
36
38
38
37
39
37
40
43
43
12, 45
42
43
43
45
45
44, 45
43, 45
31
31, 33
31
33
33
47
SPECIAL STANDARD DISCLOSURE
C R O S S R E F E R E N C E O F G R I G 4 C O N T E N T I N D E X A N D A N N U A L R E P O R T 2 0 1 5
StandardDisclosure
Description Cross Reference of Sub-chapter in the Annual Report 2015
Page(s) in English Section
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C R O S S R E F E R E N C E O F G R I G 4 C O N T E N T I N D E X A N D A N N U A L R E P O R T 2 0 1 5
CMO Capital Market Operations
COSO Committee of Sponsoring Organizations of the Treadway Commission
CSR Corporate Social Responsibility
ECB European Central Bank
ERM Enterprise Risk Management
FGD Focus Group Discussion
GMS General Meeting of Shareholders
HR Human Resource
HSE Health and Safety Executive
IDP Individual Development Plan
IMO Investment Management Operations
ISO International Organization for Standardization
KPI Key Performance Indicator
MSMEs Micro, Small, and Medium Enterprises
OHS Occupational Health and Safety
OHSAS Occupational Health and Safety Management Systems
QE Quantitative Easing
SBR Saving Bond Ritel
SDGs Sustainable Development Goals
SMEDC Small & Medium Enterprise Development Center
SOEs State Owned Enterprises
WBS Whistleblowing System
WWF World Wildlife Fund
D A F T A R S I N G K A T A N D A N I S T I L A H
ABBREVIATION LISTAND GLOSSARY
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Printed on Mohawk Superfine Eggshell paper 118 g/m2 paper made of 100% natural, renewable raw materials. 100% of power used in the production of this paper complies with Green-e certified wind energy. Certified by the Rainforest Alliance for FSC (R) standards. Certificate number RA-COC-000 668.
This product is from sustainably managed forest and controlled sources
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FEEDBACK FORM
This report is the Sustainability Report 2015 of PT Danareksa (Persero), which provides an overview of financial and sustainability performance. We are looking forward to your feedback, critiques and suggestions regarding this Sustainability Report.
Please send your feedback form to:
PT Danareksa (Persero)Danareksa BuildingJl. Medan Merdeka Selatan 14Jakarta 10110, IndonesiaTelephone : (021) 29-555-777, (021) 29-555-888Facsimile : (021) 350-1712email : [email protected] : Fattah Hidayat
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1. This report has described information on material aspects for the Company.
2. This report has described positive and negative information of the Company.
3. This report raises your confidence on the sustainability of the Company.
4. This report is easy to understand.
Please give your suggestion/recommendation/comment about this Sustainability Report.
5. Material aspect that is most important to you: (1 = most important , 7 = least important)
Agree
Government
( ) Economic Performance
( ) Water
( ) Customer Protection
( ) Community
( ) Training
( ) Energy
( ) Employment
Neutral
Community
Disagree
Company NGO Industry Othersplease state
( )
L E M B A R U M P A N B A L I K
Agree Neutral Disagree
Agree Neutral Disagree
Agree Neutral Disagree
www.danareksa.co.id
PT DANAREKSA (PERSERO)
Gedung DanareksaJl Medan Merdeka Selatan 14
Jakarta 10110, IndonesiaTel (021) 29-555-777, (021) 29-555-888
Fax (021) 350-1712
LAPORAN KEBERLANJUTAN 2015 PT DANAREKSA (PERSERO)SUSTAINABILITY REPORT 2015 PT DANAREKSA (PERSERO)