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Framing the Opportunities for Powerful Metrics in Libraries
Rebecca Jones & Joe [email protected] & [email protected]
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Churchill’s Frame
A pessimist sees the difficulty in
every opportunity; an optimist sees
the opportunity in every difficulty.
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Keyne’s Frame
The difficulty lies not so much in
developing new ideas as in
escaping from old ones.
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Frame or anchor?
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Are clear on: their purpose the culture in which they operate what’s important & of value to their
stakeholders not what the people in their communities or
campuses or companies need, but rather what they need to do
how library services expedite or enhance people’s ability to do what they want to or need to do
Successful measurers
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Three types of measures
Value
SatisfactionOperational
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Understand the Context
Align Strategies & Objectives
Identify Services & Programs
Define Measures
Manage Measurement
Data
Translate Data into
Outcomes & Impacts
Communicate Results
Measurement Framework
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INPUT OUTPUT OUTCOME IMPACT
It’s logical that:
resource perspective
operational
perspective
user perspectiv
e
stakeholder
perspective
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The Logic Model
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Refocus from the activity & output
to the impact
Start with the end in mind
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Some Interesting Studies
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The Library Cube
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University of Minnesota Library
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Hope College Library
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Resonate
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University of Minnesota
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Summer Reading
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The real frame:
How have we impacted someone’s life – their studies, their work, their ability to read, their garden – today?
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The real frame:
How have we impacted someone’s life – their studies, their work, their ability to read, their garden – today?
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What problems do people face? What are their pains?
What pain relievers can we best provide?
What are the desired outcomes & impacts?
How well are we allocating our resources to achieve those?
The real questions
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Our frames for today