Download - Moodboard 2014
A Little Peek Of Me
MSc. Luis Alejandro Culcay
May 12 th 2014
Customer
service
Insanity: doing the same thing over and over
again and expecting different results.
Albert Einstein
Hospitality
Sales
LCMSc. Luis Alejandro Culcay
My name is Luis Alejandro Culcay, an
ecuadorian guy that is
Living in London since
July 2013, I am proactive
and openmind person,
trying every day to learn
new rentable steps to
get to my goals, keeping
in mind that I can learn
from other as they can
learn from me.
I got a master degree
that I did it in Spain,
from this I am learning
how to exceed needs
from our customers nad the best way to anticipate them, so at
the end your customer
will feel care of.
Three things that I keep in mind
are hospitality, trying to exceed
the guest´s needs so they will
not feel that they are in a hotel
but they are in a place that they
feel care of their needs.
Customer Service, be there for
them so you can anticipate an
action that can result in
complain in different ways.
Sales, trying to give what they
want and more, if your company
do not have good relations with
the customer is difficult to get
them back and your company
will not be profitable for long.
Customer
serviceHospitality
Sales
One of the memorable
actions that helps me to
built this pasions in marketing was the travel
that I made to United
States for 3 months each
year since 2008, I worked
in many places giving
customer services and
related to sales as well, the
way you can exceed the
needs so you can create a
good relation between
customer and company.
My weakness is that
sometimes I am a bit
conformist and not getting
the best from the job, now on
I am writing goals to finish
every task that is in front of
me so I know that I need to
reach them. My strengths are that I have
never step a side from a task,
every single job that I have
had in front of me I gave my
best so I know the company is
getting the benefit they have
been looking for.
One of my favourite quote is from Albert Einstein that is talking
about insanity, when
ever you get the message you will know
that to get what you
want there is not only
one way to do it, and
better say there are rentables ways to accomplish it.
Insanity: doing the same thing over and over
again and expecting different results.
Albert Einstein