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HNG DN S DNG DCH V ACB ONLINE
ACB iBanking phin bn chun
Dnh cho KHCN
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Mc lc:
A. NG NHP V THIT LP CC THNG S BAN U .......................................................................... 3
A.1 ng nhp ................................................................ 3
A.2 Thay i mt khu ng nhp .................................. 5
A.3 Thay i tn ng nhp ............................................ 6
A.4 Chn cch hin th ti khon .................................... 7
A.6 ng k nhn thng bo s d ti khon/s d th
qua TD/Email ............................................................ 8
B. HNG DN THC HIN CC TNH NNG .. 9
B1. NHM QUN L TI KHON.............................. 9
B1.1 Truy vn thng tin ti khon .................................. 9
B1.2 Lit k giao dch trc tuyn. ................................ 11
B2. NHM TNH NNG CHUYN TIN .................. 12
B2.1 Minh ha chuyn tin ngoi h thng ACB ......... 13
B2.2 Minh ha chuyn tin theo danh sch .................. 15
B3. NHM TNH NNG THANH TON DCH V . 21
B3.1 Thanh ton ha n .............................................. 21
B3.2 Np tin cho thu bao TD tr trc/Np th
game (Topup) ............................................................... 25
B3.4 Thanh ton v my bay/ tu la ........................... 26
B4. NHM TNH NNG TIN GI ONLINE ........... 27
B4.1 M ti khon Tin gi .......................................... 28
B4.2 Cp nht ch th ti tc Tin gi c k hn/Tin gi
Tch ly ......................................................................... 29
B4.3 Np tin vo ti khon Tin gi Tch ly ........... 29
B5. NHM TN DNG .................................................. 32
B5.1 ng k tr n vay nh k .................................. 32
B5.2 Thc hin tr n vay online ................................. 33
B6. BN NGOI T CHO ACB ................................... 35
B8. NHM DCH V TH ........................................... 38
B9. DCH V WESTERN UNION ............................... 42
B9.2 ng k thng tin nhn tin kiu hi .................. 43
B9.3 Lit k giao dch .................................................. 45
B9.4 Tra cu thng tin ................................................. 46
Hng dn s dng ACB Online ACB - iBanking phin bn chun - KHCN
Contact Center 24/7: 1900 54 54 86 (08) 38 247 247 3
A. NG NHP V THIT LP CC THNG S BAN U
A.1 ng nhp
Khch hng truy cp vo website ACB Online ti a ch https://online.acb.com.vn v la chn ng nhp theo
nhm Khch hng C nhn hoc Doanh nghip
https://online.acb.com.vn/
Hng dn s dng ACB Online ACB - iBanking phin bn chun - KHCN
Contact Center 24/7: 1900 54 54 86 (08) 38 247 247 4
Trang ch ACB Online ACB - iBanking sau khi ng nhp
thot khi chng trnh, Qu khch chn Thot gc trn bn phi mn hnh.
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A.2 Thay i mt khu ng nhp
Trong ln u tin ng nhp bng mt khu do Ngn hng cung cp (khi ng k hoc khi khch hng yu cu cp li
mt khu), Qu khch nn thc hin i li mt khu m bo tnh an ton, bo mt.
i mt khu ng nhp, Qu khch chn menu:
Lu : mt khu mi l mt dy t 06 n 20 k t, c th l ch hoc s, hoc c ch v s, phn bit ch hoa
ch thng, chp nhn khong trng, k t c bit @ # $... Khi thay i, Qu khch nn tt b g
Vietkey/Unikey v ch phm Caps Lock
Qu khch nhp y thng tin theo yu cu, sau
nhp chn ng xc nhn thay i
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A.3 Thay i tn ng nhp
i tn truy cp, Qu khch chn menu:
Qu Khch nhp y cc thng tin theo yu cu, sau nhp chn ng thay i thng tin.
Lu : Tn ng nhp l mt dy t 06 n 20 k t, t [0-9] [a-z], khng phn bit ch hoa ch thng, chp
nhn khong trng, khng k t c bit @ # $..
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A.4 Chn cch hin th ti khon
sp xp cch hin th ti khon trong mn hnh Thng tin ti khon, Qu khch c th Chn cch hin
th ti khon ti menu
Qu khch chn vo tng ng hin th/ khng hin th
ti khon c tnh cht tng ng v chn ng cp
nht thng tin va chn.
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A.5 ng k nhn thng bo s d ti khon/s d th qua TD/Email
Qu khch c th ng k nhn thng bo thay i s d ti khon (Ti khon thanh ton, Tin gi tit kim,
tin gi c k hn)/s d th qua TD/Email
ng k nhn thng bo s d ti khon, Qu khch chn:
hoc
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B. HNG DN THC HIN CC TNH NNG
B1. NHM QUN L TI KHON
B1.1 Truy vn thng tin ti khon
Tnh nng ny h tr Qu khch xem s d tt c cc ti khon ca Qu khch v lit k chi tit giao dch
ca ti khon.
xem chi tit lit k giao dch ca ti khon no Qu khch nhp vo s ti khon tng ng
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Qu khch c th la chn xem/in sao k/xut file excel theo thi gian t ngy n ngy hoc xem theo thng.
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B1.2 Lit k giao dch trc tuyn.
Tnh nng ny h tr Qu khch xem li lch s v trng thi cc giao dch trc tuyn trn ACB Online
T trang ch Qu khch chn
- Qu khch c th la chn ti khon v thi gian (ti a 60 ngy) xem thng tin giao dch.
- xem chi tit v in y nhim chi cc giao dch hon tt, Qu khch nhp chn Xem ti cui mi
dng giao dch.
- i vi cc giao dch m c trng thi GD ch ngn hng thc hin, Qu khch c th chn Xa
hy lnh
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B2. NHM TNH NNG CHUYN TIN
ACB Online cung cp cho Qu khch nhiu hnh thc chuyn tin bao gm:
- Chuyn tin vo ti khon hoc th trong h thng ACB
- Chuyn tin vo ti khon hoc th tt c Ngn hng trong nc
- Chuyn tin cho ngi nhn bng CMND/ H chiu
- Chuyn tin theo danh sch
thc hin chuyn tin, Qu khch chn menu v la chn hnh thc chuyn v thc hin theo cc
bc sau:
Bc 1 : Son lnh chuyn tin
Bc 2: K xc nhn giao dch
Lu : Giao dch chuyn tin bo c ngay trong vng 01 pht (tnh t thi im lnh chuyn tin c trng thi hon
tt) i vi cc giao dch chuyn khon trong cng h thng hoc cc giao dch lin ngn hng. Cc giao dch chuyn
tin ngoi h thng, thi gian hon tt ph thuc vo thi gian x l ca Ngn hng Nh Nc v Ngn hng ni
nhn tin (ti a khng qu 02 ngy lm vic tnh t thi im pht sinh giao dch)
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B2.1 Minh ha cch thc chuyn tin ngoi h thng ACB
Bc 1: Son lnh chuyn tin
Qu khch thc hin nh sau:
- Chn thng tin n v chuyn tin (cc ti
khon thanh ton phi c ng k trc
ti quy giao dch ACB)
- Chn thng tin n v th hng
Lu : Nu ti khon th hng cha c
trong danh sch, Qu khch nhp chn
ng k TKTH mi ng k ti khon
th hng.
- Nhp thng tin chuyn tin, gm: s tin, ni
dung chuyn tin
- Chn thi gian chuyn tin ngay hoc ch
nh ngy chuyn trong tng lai.
- Chn phng thc xc thc Qu khch mun
thc hin (nu Qu khch c ng k nhiu
PTXT)
Lu : Nu chuyn khon cho ti khon cng
ch th ch cn xc nhn bng mt khu tnh
- Chn ng chuyn sang bc 2
Hng dn s dng ACB Online