How I improved my communication with NLP
Andrew McMinnMaster Practitioner NLP
“If the English language was simple, the word “Lackadaisical” would have something to do with a
shortage of flowers” Doug Larsen
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Listened clients/self words and problems
Responded with hard technical language
Client/Self does not respond
Stuck in a frustrating loop
“Anytime words alone stop you doing what is important to you, change the words”
Moshe Feldenkreis
“Anytime words alone do not help you achieve the outcomes you want, change the words and the way you communicate them”
Andrew McMinn
Rich Communication
Milton / Meta Model
Language
Metaphor
Sensory Language
Sensory Presentations Tag Questions
Embedded Commands
Challenge Modal
Operators
Fun
E.g. Rich Communication
“Now I want each person to gather up and take with you all that you have heard and learnt. Because as we look ahead towards the long
weeks and months working on this tough project , new knowledge will make life easy for you”
Embedded command
Message to both the conscious and
unconscious mind – It implies learning and new
knowledge.
Sensory Language
KinestheticMetaphor
Illuminating difficult messages
• couch potato• husband • its my son • stripey • that’s a big potato• lazy• shocking taste in haberdashery• reminds me of Tim Burton
Deliveries are too slow
Too much stock
Obsolescence
Waste Run out of thingsNo confidence
I am always waiting for stock
Idle
Inefficient
Over spent
Lazy
Fast ResponsiveAthletic
Goods arrive on time
Supplier receives order
instantly
No stock outs!
Lean and mean
World Class
Teamwork
Confidence
Streamline
Within budget
Focussed
When I go to the shelf it’s there!
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(Listen)Pace client
until you have rapport
Lead with Rich
communication
Client resistance
Interrupt the loop
Client acceptance /
follows
Continue to lead
FeedbackTo Self
Evidence of Improvement
Dear All ( this person sent this email to 150 top leaders in the NHS for Plymouth)
Re laparoscopic stacks - skills training
See enclosed photo - the new HD stack systems in the skills training room in the Radiology Academy - result!Many thanks to all being involved in this initiative to bring us out of the dark ages (literally!). The stacks for the rest of the hospital to follow shortly.A special thanks to Andy McMinn, whose god-like skills in the laparoscopic stack tender have saved the Trust ~£600k
Best wishes
xxxx
Mr XXXX XXXXXXX MBChB FRCS(Gen Surg) MD
PEACE